eBay Customer Service Issues

I recently completed the full payment for a cellphone purchase on eBay, but the seller has since closed their account and scammed me out of $[redacted].26. They provided a fake USPS tracking number for the shipment, and I have not received the item. I urgently need your assistance to address this issue and request a full refund promptly. My current cellphone is no longer functional, and I was counting on receiving this purchase this week. Please assist me in resolving this matter promptly. Regards, Nelson F. [redacted] Medford, Massachusetts 02[redacted] Order number 18-10[redacted]4

I was trying to check the delivery costs for an item I wanted to purchase, but the information wasn't available. After adding it to my cart and discovering the delivery cost was unexpectedly high, I removed it. Shortly later, I received an email from ebay about my account being suspended, citing concerns about community guidelines. Despite my inquiries, I only received vague responses. Eventually, a message stated no suspicious behavior was found and my account was unblocked. However, shortly after, I was informed by an "employee" that my suspension was permanent. My account remains suspended.

I have sent multiple messages to eBay Customer Service but have not received a response. I need help from eBay Customer Service regarding a dishonest seller named "draweater". I followed the eBay Help link provided to request assistance by selecting "Ask eBay to step in and help", but I could not find this option despite attempting multiple times. I have tried calling eBay Customer Service at [redacted] approximately 6 times, but the automated system keeps redirecting me to the website without providing the necessary link to request help. The issue pertains to the return of item order number [redacted]69 placed on 07.18.[redacted]. I contacted the seller, draweater, to obtain the return mailing address. The seller offered a 70% refund, which I agreed to, and on 07.30.[redacted], I received a message confirming the refund issuance. However, I never received the refund. Upon inquiring about the refund on 08.04.[redacted], the seller falsely claimed on 08.05.[redacted] that I did not confirm the refund. I believe eBay's intervention is necessary due to the seller's failure to provide the return address, issue the promised $30 refund, and respond to my messages regarding returning the item. I have always relied on eBay Customer Service in the past, and I am disappointed by the current lack of live representatives. I hope that my message reaches a live representative for assistance. eBay can reach me at [redacted] or via email at [redacted]

Hello eBay team, I hope you are doing well. I am still waiting for my account to be activated and I am unsure why it is taking so long for the team to check and activate it. My shop username is bkfashion-4. I last listed a product in the clothing niche on April 23rd, which is crucial for my small business. I kindly request the team to look into this and activate my account. I have been trying to call or use live chat, but unfortunately, I have not been able to access either option. Please investigate this matter. Thank you and have a great day!

I purchased a phone on eBay from the seller "cellupgrade," but unfortunately, I received the wrong item. I promptly returned it without using it at all. The seller deducted half of the payment, alleging that I had used the phone. Given that I received the incorrect phone, I suspect it may have been pre-owned, and the blame was unfairly placed on me. I lodged a complaint with eBay, who assured me they would follow up, but I haven't received any further communication. I've been searching for a contact number to speak with a representative, but every number I have tried has resulted in the call abruptly ending.

I received an email from eBay stating that a package has been delivered, but I have yet to receive it. I contacted FedEx, and they informed me that the tracking number provided in the email ([redacted]05) does not match the shipment to my address. The order number listed is 13-10[redacted]5. Please provide the correct FedEx tracking number so that I can follow up on the delivery. It would be appreciated if eBay could investigate this matter further to ensure I receive my shipment promptly.

I recently received an email from eBay indicating that my account has been restricted due to activity that may pose a risk to the community. The email mentions that I need to take action to restore my selling privileges, but it does not provide specific details on what steps I need to follow to resolve the issue. The email also notes that my ability to create or edit listings is restricted, and my payouts are being withheld if I am participating in managed payments. Some of my listings may have been removed, one of which includes Apple Airpod Pro Max headphones. The email instructs me to follow certain requirements to lift the restriction, with the possibility of providing additional information during the review process. eBay emphasizes the importance of community safety and thanks me for my cooperation.

I had a frightening experience with a buyer on eBay. The buyer claimed to have received a different item than what was sent, even though I shipped the correct golden chain. Despite not returning the item, the buyer initiated a dispute with their bank, and eBay did not allow me an opportunity to defend myself. I incurred shipping costs, lost my item, paid eBay fees, received negative feedback, and eBay has been unresponsive. I am now hesitant to ship another gold item I have sold due to this experience. As a seller, I feel unprotected and have suffered financial losses without earning anything. I am selling these items to cover bills, and this situation has been distressing. My eBay ID is luck108.

I bought a product back in February and didn't keep track of the delivery details. Now in August, I realized it's still stuck in transit. I reached out to the seller who mentioned it's too late for him to assist as there's no tracking number available. Despite my intention to involve eBay, the seller threatened to leave a negative review in return.

I have not made any sales for several months. Unfortunately, I am facing challenges with my account suspension. Despite this, I don't comprehend why the final item I sold has not been paid for even after several months. I am particularly concerned about the two articles related to the unjust complaints I received. The buyers were refunded, and my products were retained, leaving me at a loss. The specific cases I am referring to are ID [redacted] and [redacted].

My account has been suspended due to two buyers who requested a refund without returning the items I sold them. Although the dispute cases were resolved in my favor, I have not received my products back nor any response from the buyers. I am frustrated by the lack of communication regarding these two returns and the funds involved in case ID [redacted] and [redacted]. Sellers also deserve protection, and I hope this situation can be resolved promptly.

I need assistance with my account. I had two disputes which have been resolved in my favor, but the buyers did not return the items. Now, my account is suspended, and the buyers have been refunded without returning the products. I have been trying to reach out to resolve this issue, but I have not received any response. As a seller, I believe I deserve protection as well. I am tired of not getting any feedback regarding the two unresolved returns and I just want this matter to be resolved promptly. I would like to receive my funds for case ID [redacted] and [redacted], or have my items returned to me.

Dear eBay Support Team, I hope you are having a good day. I am a member of eBay and believe it is one of the best marketing platforms globally. Unfortunately, my account has been permanently suspended, even though I am confident I have not violated any eBay policies. I am willing to provide any necessary verification to prove my identity. Kindly review my account and consider reinstating it. Thank you.

Hello, my eBay account has been suspended, and I am eager to resolve the issue promptly. The account is linked to the email [redacted] I am unable to access my iCloud account due to a hacking incident that changed my password without permission. Apple is currently working on resetting the password, but it may take up to a month. To address the eBay matter, please provide any necessary information or instructions for the next steps. You can contact me at [redacted] Thank you.

Good evening, My account has been suspended due to two buyers requesting returns. While all my other buyers are satisfied, eBay refunded these two buyers, and I even purchased and sent return labels but did not receive my items back. I have been reaching out to eBay for assistance with no response. It's frustrating that there isn't an option to protect sellers in situations like these. The case IDs are [redacted] and [redacted].

I purchased 4-hole disposable cigarette filters but received 6-hole filters instead. The seller claimed they had removed the description from the listing and left a 4-hole label in the package picture by mistake. I feel deceived as it would have been simple for them to update the quantity. I asked the seller for a shipping label to return the items as I believe I shouldn't have to cover the return expenses to receive a refund. It has been 72 hours since I requested the label, and I have not received a response.

Hello, I placed an order on July 4, [redacted], on eBay with order number 18-10[redacted]5 from the seller tawa7335 for 2 bracelets and 1 ring. The seller had agreed to include a third bracelet to replace a damaged one from a previous order in June [redacted]. At the end of July [redacted], I was surprised to receive an envelope containing only a piece of metal from tawa7335. I immediately contacted the seller with evidence of the received package, but they claimed that the package must have been tampered with during transit and that they were not responsible. I paid $36.01 for the order, but I received only $12.25 as a refund, which is unacceptable. The seller refuses to provide a return label or an address for me to return the item. I am extremely frustrated with this situation and have contacted eBay customer service multiple times without a satisfactory resolution. I feel like I am not being helped, and it is unfair that I received a partial refund for an order that was not fulfilled properly. I need assistance with this matter urgently.

Subject: Important Information Regarding Your eBay Account Dear valued user, We regret to inform you that your eBay account has been permanently suspended due to activities deemed risky for the eBay community. Ensuring the safety of all our users is paramount, and this decision was made after thorough consideration. Please review the reasons behind account suspensions to better understand the situation. Key points to note: - Your account is now disabled for any buying or selling activities, and creating new accounts may result in suspension. - Any listings associated with your account have been taken down, including the Nike Air Max Scorpion [redacted] Gray and Silver Men's Shoes (listing number: [redacted]88). - Fees related to the listings have been refunded, except for the final value fee. - Any outstanding selling fees must be settled, which will be charged using your saved payment method unless under dispute. If you require clarification or believe there has been an error, please reach out to us. We are here to assist you. Warm regards, eBay Team

I purchased an item today expecting next day delivery as advertised. However, after the payment was taken from my account, the seller informed me they are on holiday and won't be back until 15th September, a month away. I feel misled as they offered next day delivery knowing they wouldn't dispatch for 30 days. I have tried to cancel the order but it says it's too late. Can you please cancel the order and refund the money to my bank account? Thank you.

Hello, I am an eBay seller who recently sold an item. When I tried to log in to my account to obtain the customer's address, I discovered that my account has been suspended. I urgently need my account reinstated as a customer is awaiting their item, which I must send today. I have been communicating with the customer, but I am now unable to contact them due to the suspension. Kindly reach out to me promptly at [redacted]. Your immediate assistance in resolving this issue would be greatly appreciated. Thank you.