eBay Customer Service Issues

Hello, I recently received an email from the seller on eBay regarding my incomplete address for order number 24-10[redacted]9. Unfortunately, my response did not reach them because my email provider has a different extension for sending and receiving emails. Although I am registered with the email [redacted], my emails actually go to [redacted] I am unable to change this setting. How should I proceed now? Here is my complete address: [redacted] chemin des Vignasses [redacted] La Turbie France Thank you for your assistance. Magali G.

I'm frustrated with eBay; I've been attempting to sell many items on the platform without success. Updating my phone number was extremely challenging, as I had to find a button on a different page that I can no longer access. Now, I am unable to sell an item because the app is sending a one-time passcode to an outdated number. It's frustrating that eBay profits while I struggle to use their service. I hope someone can assist me in resolving these issues so I can successfully sell my items on eBay.

Item # 17-10[redacted]8 arrived damaged. One corner of the cooktop, measuring about 6 x 8 inches, was broken. A small piece was found in the plastic bag. The damage was not due to shipping, as the container was intact, but the plastic bag had a cut in the damaged area. I plugged in the unit, and it functions well; however, the top surface remains significantly damaged. I kindly request a replacement cooktop to be sent promptly, at no additional cost, please. Thank you.

Hello to everyone. I am writing to address a dispute I had on eBay regarding a purchase where the buyer claimed not to have received the item. Despite providing all the necessary evidence, eBay ruled in favor of the buyer unfairly. I submitted photos showing the shipment, tracking number, and address provided by eBay. Upon conversing with the buyer, they admitted it was eBay's fault for the wrong address. I even shared additional photos from my phone with eBay. The buyer acknowledged in our messages that eBay made the addressing mistake. I believe I should not be held responsible for the refund when eBay was at fault. I am requesting the reimbursement that was deducted. Thank you. Sincerely, Mr. Joly Patrick, username pompier[redacted]. Order: 04-10[redacted]8. Buyer: Mr. Thomas Baud (thoba-23). This individual received the item in their mailbox, as evidenced by a screenshot from "La Poste" tracking.

Subject: Appeal for Reinstatement of Limited eBay Seller Account Hello eBay Customer Support, I am reaching out to address the recent limitation placed on my eBay seller account. I was informed that the restriction was due to multiple bad buying experiences reported by eBay customers. I understand the importance of ensuring a positive buying experience for all users and am eager to resolve these issues promptly. I regret any dissatisfaction experienced by buyers through my account and take full responsibility for any shortcomings. To prevent future bad buying experiences, I am implementing the following measures: 1. Enhancing Listing Accuracy: I will thoroughly review and update all listings to ensure accurate product descriptions, aiming to provide clear and detailed information to prevent any confusion. 2. Efficient Inventory Management: I will diligently monitor inventory to avoid listing items that are unavailable, promptly removing any out-of-stock items to prevent buyer inconvenience. 3. Improved Communication: I will prioritize open and transparent communication with buyers, responding promptly and professionally to inquiries and concerns. 4. Enhanced Shipping Practices: I will securely package and ship sold items within the specified timeframe, providing tracking details for transparency and a smoother shipping process. 5. Feedback and Dispute Resolution: I am committed to resolving buyer disputes promptly and delivering excellent customer service to earn positive feedback. I am dedicated to upholding eBay's policies and ensuring a safe trading environment. I sincerely apologize for any inconvenience caused and am determined to make the necessary enhancements to my account. I kindly request a review of the restriction on my account, seeking the opportunity to demonstrate my dedication to providing a satisfactory buying experience. I appreciate your consideration and assistance on this matter. Thank you for your attention. I anticipate your response. Warm regards, Purabi C. nature4u_by_ek_designs EK DESIGNS LLP

Order No. 14-10[redacted]6 for the Golden Rabbit 4 Qt Metal Dutch Oven. Case #[redacted] was opened and closed on July 12, [redacted]. The resolution was for eBay to send the buyer a return shipping label. However, nothing has been received since. I have asked twice for the label to be sent so the dutch oven can be returned. Please send the shipping label and confirm once done. Thank you in advance for your assistance.

I apologize for using all caps; I have vision issues and find it easier to read this way. I'm wondering about eBay's guarantee when a seller doesn't accept returns. If I buy something that doesn't work, am I protected by eBay? My concern is that the seller doesn't offer returns for the item. Should I be worried I might lose my money if the electronic device malfunctions? I suggest eBay should clearly state that their refund guarantee doesn't apply if the seller specifies "no returns." I'm willing to take a chance on this purchase, hoping the vintage electronic item works fine, even though I can't return it. If there are any issues, I understand I might not be able to get a refund. The product is a sealed vintage electronic item at a great price compared to others listed.

Saludos, me pongo en contacto para informarles que el paquete no ha llegado a la puerta de mi apartamento. Tras revisar la información del artículo, me di cuenta de que fue dejado en otro lugar, ya que la dirección proporcionada es [redacted] Heritage Dr, Apartamento 8, Liverpool, NY, y mi dirección es [redacted] Heritage Dr, Apartamento A-#-8, Liverpool, NY. Espero que puedan resolver este problema. Gracias por su atención. Adjunto el número de seguimiento de FedEx: [redacted]12 y el número de caso proporcionado por el vendedor C-[redacted]04. A pesar de esto, aún no he recibido el reembolso correspondiente, siendo ustedes responsables de garantizar la entrega del envío.

The package did not arrive at my address. It seems that no one wants to take responsibility. As a good customer, I contacted you to request a refund. The seller's claim number is C-[redacted]04. I feel forgotten and I'm losing the money I invested. I suggest having a customer service phone number. Being able to talk to the seller or eBay staff could solve many issues. I await your response.

Subject: Partnership Proposal for Your Sports Brand Hello, I am a professional dancer with two decades of experience in high-intensity, functional, and specialized bodybuilding exercises. You can find me on Instagram under workout_athletics. Having honed my skills in the sports industry, I am keen on collaborating with your sports brand. I am positive that I can aid in broadening your brand's exposure and growing your market share through my knowledge and proficiency. Should you find this opportunity appealing, I am prepared to support you in any capacity needed. I anticipate your response. Best regards, Amin Hashemi

I want to report a seller on eBay with the username "roefield40." I placed the highest bid on an item yesterday, but the seller canceled my bid twice without explanation. Despite contacting eBay, they have not resolved the issue as promised. Frustratingly, I used another email to bid on the same item, only for the seller to cancel my bid again in the final hour of the auction. eBay informed me that the seller violated their terms, yet no action has been taken. I have not received any follow-up email from eBay regarding this matter.

Roby5554, ich benötige Namen und Adresse! Am 19. Juli habe ich eine Software zum Reparieren meines PCs gekauft! Sofort nach dem Kauf habe ich um eine Stornierung gebeten, da mir der Käufer mitgeteilt hat, dass es keine Software-DVD, sondern nur einen möglichen Download gibt! Die Rückgabe ist nur bis zum 21. Juli möglich! Hertha_b12 hat die Rückerstattung meines Geldes verweigert und meine Stornierungsanfrage abgelehnt! Ich habe das Recht, mein Geld zurückzuerhalten! Ich benötige die Identifizierung von Hertha_b12, um rechtliche Schritte einzuleiten, auch im Interesse von Ebay! Vielen Dank.

Greetings, I am customer R. Tosetti, with the user ID melod5917 (Feedback Score 78). I had returned a defective item (Order 15-10[redacted]2, Return ID [redacted]) to seller "kevinr0103" on eBay. After the seller closed the dispute due to not receiving shipping details by July 7, [redacted], eBay informed me I could keep the item without a refund. Despite its unusability, I was asked to return it, now being told otherwise feels like a double-cross. I possess the shipping receipt to France. Believing in eBay as a reliable platform, I hope this is a mere oversight on your end, preventing me from resorting to legal actions.

I purchased a Tacoma lower bumper from the seller the_marrons on July 7th. I have already paid the full amount as stated. However, the seller did not ship the item and is requesting an extra shipping fee. I have agreed to pay the additional charge and asked them to relist the item, but they have not done so and are not responding to my messages. If they are unable to fulfill the purchase, I would like a refund. It has been weeks with no response from them, so I am reaching out for assistance in obtaining a refund as the seller is unresponsive.

Hello, I need help with an order issue. On July 12th, I purchased two items, and the payment went through smoothly. However, on July 17th, an extra charge of £9.68 (item 06-10[redacted]3) was deducted from my account. The next day, another £9.68 charge was pending but was later refunded. The seller was not cooperative when I tried to resolve this. They asked for proof, but the email address they provided (sir9319@dingtalk) seemed invalid. I contacted customer service, who confirmed my order is still on its way but did not address the overcharge. I've emailed customer support twice with no response. I am still waiting for a resolution and reimbursement for being charged twice for item 06-10[redacted]3. I hope to hear back soon. Thank you, Helen M.

Hello Team, I recently received a notification about an order that was dispatched under my name for an iPhone Pro, which I did not order. It seems my eBay account and bank information may have been used without authorization. The order was sent to an address in Norfolk, UK, but I have not lived there; I have resided in The Philippines for the last two years and have no need for the item. The order transaction number is EB[redacted]8. I kindly request that the order be canceled, the phone returned, and the large sum charged to my bank for this fraudulent transaction be refunded promptly. Thank you, Marek G.

I emailed Ebay on July 11, [redacted], but I haven't received a response from Ebay France yet. The reason for my complaint is that for the past three years, I have been waiting for the delivery of items from TRAINKILLE that were resold without notifying me, even though I had paid [redacted].5 Euros. He seemed to think I had disappeared. I have called him, sent recent emails through Ebay and Yahoo, but he doesn't reply. Yesterday, I wanted to purchase the latest JEP item to replace the previous purchases that were never delivered. This is dishonest! I had trusted him, yet all my messages to TRAINKILLE are saved in MyEbay under JUCHATENGO.

I do not understand why you have taken such a step. I wanted to buy a cheap bicycle for my son, who is hiding in Germany from the war in Ukraine. I just wanted to ask the seller for help with the bike handover, and you have blocked the account. It seems like eBay treats Ukrainians poorly. Our correspondence will definitely make it into the newspapers! If Amazon and others support Ukraine at other times, you support Russia. I see nothing but hostility in your blockade against the backdrop of the conflict between Ukraine and Russia. I demand the immediate unblocking of the account and apologize on behalf of eBay and the entire Ukrainian nation for the inappropriate and aggressive statements. I give you 24 hours to make a decision, and then my comrades will file a petition with the INTERNATIONAL COURT OF HUMAN RIGHTS IN STRASBOURG!

I recently noticed that several "Rohmer French Fashion Enfantine Doll" listings from eBay have been copied and uploaded to Etsy, specifically in the StormesBoutique shop. The prices on Etsy are significantly lower, but I've been unsuccessful in contacting Etsy to address this serious issue. Additionally, another seller named donzin on Etsy is also copying materials from eBay and selling them at lower prices. It's frustrating that Etsy is difficult to reach regarding these matters. I'm still attempting to contact them, but it's important for others to be aware of this situation as well.

I am unsure why this occurred. Earlier this week, I made a purchase from a seller and received a tracking number for my item. Despite checking USPS.com for tracking updates and seeing no movement, I understand that sometimes missed scans can cause delays, so I remained patient. Today, I received an email stating that my order was canceled. After confirming with the seller, they informed me that the order was returned due to an alleged issue with my address. I have used the same address for over 17 years without any problems in my frequent eBay purchases. The seller offered to re-sell the item at the original price, but I am feeling hesitant. Could this possibly be a scam?