eBay (UK) Customer Service Issues

I purchased an Apple Mac Mini for £[redacted] from benjiix5 on 2 Feb [redacted]. Unfortunately, upon receiving it, I realized it had an HDMI connection which I couldn't use. After returning from my holiday, I tried connecting it with a new HDMI cable to no avail. MACGUYS in Tooting, London, confirmed the Mac was faulty and offered to repair it for £[redacted], which I agreed to. I have provided the repair receipts and the store contact details to the seller but they refused to refund the repair costs. Despite my attempts to reach out, the seller has been uncooperative, saying "Leave me alone." I seek your assistance in getting the repair cost refunded as the seller has been unresponsive and unwilling to address the issue. Thank you for your help. - LMJ

This is the third time I received the same 'order is ready for collection code FM/HGBN522.' I already retrieved my order with the first code and the storekeeper attempted to scan the second one to clear it. Today, I received the same code again. Additionally, I purchased a spare wheel for my car with order No. 08-09[redacted]2. The sender shipped it to my store using DHL, but there is no eBay barcode on the package. The shopkeeper doesn't have a way to notify you that it has been delivered. I've reached out to the sender via email, but unfortunately, they have not responded.

I ordered wet wall panels on 7th April with an estimated delivery on the 12th. After delays and unhelpful responses from the seller, I opened a case. Despite my appeal for a refund, I was informed today that it was denied. I am frustrated as I never received the panels, resulting in additional expenses to complete the job. The appeal representative, Lyn, asked about returning the panels, but I never received them to begin with. The seller's delivery information indicated a delivery by 18th April, and it is now May. I urge for a proper resolution to this issue promptly.

I would like to report a seller on eBay. I have a embroidery machine listed for sale at £[redacted], but the seller keeps emailing me about sending the machine without receiving any payment. I have not received any payment from eBay or the buyer but got an email requesting a refund for him. This situation is concerning, and I want my money back or will take legal action. My eBay username is alcad36, and I am having trouble accessing my account, as I have requested assistance four times without a response. I am 75 years old, recently discharged from the hospital, and this issue is causing me a lot of stress.

I purchased a Vax ECR2VIP Dual Power Pet Advance carpet cleaner (refurbished) from Ged-Outlet. After using it for only 5 minutes, it stopped working. Despite having a one-year warranty, they asked me to pay for the return since it was past the 30-day period. I returned it and didn't hear anything for 9 days until I reached out. They promised to contact me the next day but failed to do so. I have since messaged them again and am awaiting a reply. I requested a refund due to the £12 return cost. I have been a loyal customer for 5 years, buying around [redacted] to [redacted] items without issues until now. I believe they should not be allowed on your platform. I would appreciate if you could assist me in getting a refund and ending any future dealings with them. - B.N.

I purchased a four-piece rattan patio set on eBay but received a refund due to an address issue. I have shopped on eBay in the past without any address problems. I would like eBay to resend the item and bill me for it, as I still want to receive it. My contact information is: Jay M., 9C Seaview Place, Bo'ness, West Lothian, EH51 0AJ, Phone: [redacted], Email: [redacted]

I recently sold an item on eBay and need to enter the micropayment values sent by the platform. However, I am encountering an issue with the phone number verification code required to complete this process. Despite multiple attempts over several days, I am not receiving the verification codes. When I seek assistance through eBay support, I am unable to log in as it also requires a verification code which I am not receiving. Upon checking my phone number in the account settings (07[redacted]22), it appears correct, but when the code is sent, the 0 is missing from the number. In an attempt to rectify this, I tried to reset my phone number, but this also requires a code that I am not receiving. The urgency arises from awaiting a payment for the item already shipped, with shipping costs already covered, and the inability to cancel the order at this stage. Resolving this verification issue promptly is crucial to receive the payment.

Hello. I am having trouble accessing my account as it appears to have been compromised. The phone number linked for the verification code is unfamiliar to me. I have recently made a purchase and got an email stating it was delivered yesterday, but it hasn't arrived. I urgently need to speak with someone to rectify this issue. My account details have been altered to an unknown phone number, and I need assistance to locate my package since my home address remains the same. I have attached the delivery details for your reference. Kindly assist me in updating my account information and tracking down my package. Thank you.

Around 12 months ago, I purchased a TOPGUARD wildlife camera from Merryelectronics on eBay. Recently, the camera stopped working two months after I bought it. I reached out to the company, and they requested a screenshot of the issue. Despite sending the screenshot three times, they claimed not to have received it. I even sent a copy by recorded mail a week ago, but still haven't heard back. Trying to contact them by phone only led me to an unhelpful automated reply system. As a seasoned eBay member, I'm frustrated with the lack of progress. Please assist me in resolving this matter with the company as I have exhausted my efforts. Contact me at [redacted] or 01[redacted]04.

On May 1st, I initiated the return process for a sliding door wardrobe. The return number provided to me is QZ[redacted]63GB, along with a QR code. However, I haven't received any information regarding the pickup of the item. After a week of no progress, I reached out to the seller who mentioned a £70 charge for the return pickup. Despite this, there has been no further communication or action taken on their part. Today, I received an email from eBay stating that the return must be completed by the 17th, prompting me to seek a resolution urgently. I initially hoped that using eBay's return process would make this easier, but I have had to personally follow up with the seller. The wardrobe remains unopened and occupies my living room. I find the £70 charge for returns to be unreasonably high.

I bought an electric scooter 7 months ago but only opened it on Christmas day, [redacted]. It's been lightly used with very few miles on it over the last 5 months. Unfortunately, the scooter won't turn on now. I contacted the seller, but after a few messages, they stopped responding without resolving the issue. I understand that under the Sales of Goods Act, sellers are responsible for fixing faults in new items within the first year. Despite my attempts to reach out politely, I haven't heard back. My son received this as a Christmas gift, and I'm disappointed it's no longer working. Can someone from eBay assist in resolving this matter? Thank you. Regards, S. Rud

I recently lost my phone and my number is now inaccessible as a result. I've obtained a new phone and a new number, but I'm unable to complete the two-step sign-in process without my old phone. Consequently, I'm unable to access my Ebay account to update my new number. I've been struggling for hours with this issue and it seems that reaching out to Ebay directly is the only solution. Unfortunately, navigating their help resources has been unproductive and I keep going in circles. It seems like they purposely make it challenging to get in touch with them. Could someone please provide me with the most effective phone number to speak with a representative?

Hi, I am facing difficulties reaching out to you because my mobile phone was stolen. Whenever I try to access eBay, it prompts for a verification text to a number I no longer possess. I need to report a problem with the following purchase as the seller seems to have vanished with my funds: Order number: 20_10023_85372, Purchase made at 8.21 pm on May 6th, Seller: stewarr0, Product: Apple iPhone 11 - 256GB - Black (Unlocked) A2221 (CDMA + GSM). I paid £[redacted].00 for the phone, deducted from my bank account. The item has not arrived, and my attempts to reach the seller have been unsuccessful. The original iPhone advert has been taken down, and I suspect a scam. I request a prompt refund, considering my good standing as an eBay user with over [redacted] points. Best regards, Bev G.

I recently bought pond plants from an eBay seller. I used my eBay account as a guest due to password issues. The plants arrived in poor condition, packed carelessly in a plastic bag and tin box. Upon delivery, they were slimy and damaged. Despite reaching out to the seller with photos, I have not received a response. I requested a refund, but I am concerned about the plants deteriorating further if returned. These plants were clearly not suitable for their intended purpose. I am seeking assistance on how to address this issue.

Hello, I would like assistance with the item I purchased. The article has the item number [redacted]82, and the seller is Jespin [redacted] ([redacted]). I placed the order at the beginning of May with an expected delivery date between 6-10 May. Despite reaching out to the seller twice, I have not yet received a response. The item costs £30.98, and whenever I attempt to track the package, I encounter an error message stating 'server response wasn't valid'. Could you please provide information on the expected delivery date since the item has already been paid for? Additionally, I am puzzled as to why my recent purchases are not showing up in 'my purchases'. Looking forward to your prompt reply. Best regards, Marilyn L. Order number: 24-10[redacted]7 Sent via BT Email Application

Hello, my name is Victoria. On April 3rd, [redacted], I purchased a hair dryer and a hot comb but have yet to receive them. After contacting the seller, they informed me that the hot comb was delivered, though I never received it. Additionally, I was told on April 26th that a refund for the hair dryer was issued, but I have not seen it reflected in my account. I kindly request assistance in investigating these issues to ensure I receive a refund for the undelivered items. Thank you for your help.

I have a buyer who initiated a return claiming the air bed received wasn't as listed. However, I can confirm that the air bed I listed is correct. The buyer even sent a picture of their old air bed, which is different; mine is grey, theirs is blue. It seems like a scam where the buyer wants to keep mine and get a refund. They left me a negative review and insulted me in messages. I trust your loyalty and ask for an investigation into this matter. Thank you.

Can Ebay assist with this issue? The seller has not responded to my messages requesting the cancellation of a Digital Corded Car Tyre Inflator Pump Portable 150PSI Air Compressor LED Light. I sent two messages to the seller explaining that I received two offers simultaneously, paid for the first one, and would like to cancel the second offer. However, the seller has not replied to my messages. How can I receive help with this situation? I kindly ask for the cancellation of this order due to the simultaneous offers I received. I apologize for any inconvenience caused and hope for your understanding and cooperation. I have been a member since [redacted] with a [redacted]% feedback rating. Thank you for your assistance.

On March 3, [redacted], I sold a laptop through eBay to a buyer in the UK. The item number is [redacted]68, and the buyer is Adrian Price 12westade. The buyer made the payment on the same day, and the order number is 23-09[redacted]7. However, eBay mistakenly sent the payment of £[redacted].90 to my closed Nationwide current account, which had been inactive since December 24th. My designated account for eBay payments was a HSBC current account, where payments were consistently received until March 3rd. Despite contacting both eBay customer service and Nationwide multiple times over the past two months, I have not received the £[redacted].90 payment. eBay claims Nationwide has the funds due to a generated payment ID, while Nationwide states that the payment ID is created by eBay during the transaction. This confusion has led me to seek resolution, with Nationwide requesting an ARN code from eBay, who seem unable to provide it. The back and forth between eBay and Nationwide is causing significant frustration, and I hope eBay takes action promptly to resolve this issue. If not, I may have to consider seeking legal guidance.

Good morning, I need assistance regarding my purchase of a used Ultenic T10 Robot Vacuum Cleaner with a Mop and Self-empty Base. I ordered Order 17-10[redacted]2 and initiated a return with Return ID [redacted]. Unfortunately, the device became faulty within 10 minutes of unboxing. It only worked for about 3 minutes while testing its suction capabilities on some dust. The seller has been unhelpful, making baseless accusations of damage on my part. I simply tested the device for functionality. I am unable to afford a faulty item costing £[redacted]. The seller has opened a case, and I am struggling to respond. Thank you for your help. Best regards, A.B.