eBay (UK) Customer Service Issues

I had trouble listing an item for sale as the process was confusing. When entering my bank details, I couldn't type my name on the card despite several attempts. Unfortunately, my account got suspended due to these unclear instructions. Assistance should be available for those who struggle with form filling. Additionally, I had to create a new account because my email address changed and I couldn't recall the password. Clear instructions are essential, especially for first-time setup processes.

Seller Name: profumodivecchio Item Won: N° 3 CILINDRI PER FONOGRAFO Cylinder Phonographs CARUSO COLUMBIA LUCREZIA BORGIA I won an item yesterday, but after receiving an email to pay, a subsequent email informed me that the order had been canceled. Confused, I reached out to the seller, profumodivecchio, inquiring about the reason for the cancellation. The seller responded, explaining that the items had already been sold. Feeling disappointed and questioning the seller's actions, I believe that I should have received the item since I had officially won it.

Dear Sir, My account was suspended years ago while I was selling, and eBay did not give me a proper reason for it. Back then, I was in the wrong as I used drop shipping to earn money to save for college. I sincerely apologize for my actions. As a mature adult, I acknowledge my past mistakes. I now have a new business idea of creating clothing for men and women, and I wish to expand this on eBay. Unfortunately, due to the restrictions on my account, this is proving challenging. I believe in second chances and am asking for the opportunity to contribute positively to the community and myself. Your understanding and consideration are greatly appreciated. Thank you.

Regarding order no: 01-09[redacted]8, I had ordered trousers with a 29-inch inseam, as I do with all my other trousers. However, I received trousers with a 31-inch inseam, which is Regular or Long length. I have contacted the seller via email to request a reply-paid returns label through your system. Unfortunately, each time I try to submit the "confirm return" request, the system does not allow me to proceed. I am frustrated with the amount of time your system has consumed. I have already emailed my complaint to Rob H. and Paolo L.

On January 24th, You Garden delivered a fruit tree to me (Order No. 27-09[redacted]0). Unfortunately, the tree arrived with a defective trunk, with parts of the bark broken. I decided to wait until Spring to see if it would recover, but come April, it was clear the tree had died. I submitted a refund request with photos of the damaged tree on May 1st, but You Garden denied my request. Selling a tree with broken bark is unacceptable, as it renders the tree unfit for its purpose. Despite their claim, You Garden's description did not mention the damaged bark. They are now requesting additional delivery charges for a replacement tree once it's back in stock later this year, which I find unreasonable. I have asked for a full refund from You Garden and may escalate the issue to eBay if necessary. - Cecilia X.

Item number 13 09[redacted]1 is for the car under tray I wanted to return. I initiated a refund and selected the Royal Mail barcode option. However, the post office advised me to use Parcel Force 24 due to the size. I attempted to change the return method, but was unable to do so. I then cancelled the return but now I cannot initiate it again. I need assistance with resolving this issue as I cannot find an option on eBay to make the necessary changes to the refund method. Your help in sorting this out would be greatly appreciated. Thank you.

Hello, my name is Fred Ekwa (frek1384). I purchased a wireless Bluetooth 5.1 headphone with noise-canceling over-ear earphones using my friend Samuel Ezeh's account. The delivery address is 2 Claytonville Terrace, Crabtree Manor Way; Belverde, DA17 6AQ. I was informed that the item was delivered, but unfortunately, I have not received it. I was at home as they mentioned it would arrive by 3 pm, but it did not. Additionally, another item, FRI[redacted]11GB, scheduled for delivery today, has also not been received.

I am frustrated with the confusing messages I received regarding my bids. One email stated that a product had been removed, leading me to believe it was my eBay bid. It suggested other items, so I purchased another egg poacher. Later, I discovered my original bid was still active, and now I am being asked to pay for both. I am upset by the situation and the unnecessary purchase caused by eBay's misleading emails.

I have not received my product yet. The order for the Magnifying Desk Table LED Lamp in white, mains operated, was dispatched on April 25, [redacted], with an order total of £17.00. The order number is 26-09[redacted]2. The estimated delivery was between May 2 and May 5. I can return the item until June 4. However, the seller is not recognized on the system for me to contact. It seems that the item number is not recognized on the site. Could the seller have been excluded from the site?

I recently had an item removed from my listing due to a report of counterfeiting. The item in question is authentic, and other sellers have similar products listed. I suspect this is a tactic to harm my reputation, possibly related to a previous transaction. I am having difficulty contacting support as the available options do not address my specific issue. When requesting a call back, the system insists on U.S. or Canadian numbers and claims my phone number is invalid. Can anyone assist me in resolving this matter?

I have not received my order placed on May 3rd with an expected delivery date of May 5th. It has been 6 days, and the order has not arrived. I have contacted the seller multiple times requesting a full refund due to the delay but have not received a response. I am unsure if the order is still in transit or if it is lost. I am hoping to get a full refund and would like the seller to reach out via email to update me on the situation.

I placed an order for Picard season 2 on DVD through Ebay on April 25. Instead of receiving the correct item, I got Avatar The Way of Water on DVD on April 28th. Unfortunately, when I tried to contact the seller about the mix-up, the contact seller button was unresponsive. After some effort, I managed to reach out to the seller using the contact button on the Picard season 2 page, but I didn't receive any response. Ebay sent me an automated message informing me that they had contacted the seller after I somehow got them involved, though I don't recall how I did it. The seller updated the tracking information to show that the item was delivered on April 28th, but it was the incorrect item. I'm struggling to find a way to contact Ebay directly as they don't seem to have phone support or live chat. I wonder if replying to their previous email regarding the tracking update would be a way to reach them.

I'm dealing with a particularly challenging customer who is adamant about not receiving her parcel, making my situation quite distressing. I am in urgent need of assistance to communicate with her effectively. If the parcel indeed hasn't been delivered, I could find myself in a difficult position, needing to refund her money without having my sandals returned. How can one verify the truth regarding a missing item and prevent losing both the product and the refund in such a situation?

Hello, I have contacted eBay with no response. I am requesting a refund of £[redacted] for a Dewalt jigsaw. The amount was deducted from my HSBC account by eBay, which I believe is a mistake or fraud. I have not received the product. I urgently need someone from eBay to contact me regarding this matter. Please provide a prompt resolution. Thank you, Octavian Coman. Address: 34 Victor Rd, London, NW10 5XG.

Can someone assist me, please? My eBay account is ebol3580. Someone attempted to buy my sweater outside of eBay, but I insisted the sale should go through the platform. After declining, I haven't received further communication. Currently, the status shows "awaiting payment." I wish to relist the sweater, but my account got frozen due to suspicion of fee avoidance, which is not true. Kindly, I seek help to resolve this matter.

I am experiencing an issue with my email address across multiple devices. I successfully changed my email on my mobile phone, but when attempting to update it on my main computer, I receive an error stating the email is already in use and instructing me to choose another. The email I wish to switch to is [redacted] Currently, the email on the main computer is [redacted], and I desire to update it to my Gmail address. Any assistance would be greatly appreciated. Thank you. - Michael Breese

I purchased floor paint on April 29, [redacted], and noticed it was the wrong one. I tried to cancel it on eBay, but was told it was too late. The money was already deducted from my account. On the day of delivery, the company called to say they just saw my order that morning. They advised me to contact eBay for a refund.

Hello, I bought a TS Life 1 Bottle Of Clenz 5-Day Intense Body Detox and 1 Bottle Of Supernova with Order number: 11-10[redacted]7. Unfortunately, the seller informed me that the items were no longer available after I made the purchase. The seller's email stated: "Hello, Thank you for your order purchase. Unfortunately, products are no longer available for sale. Please request a refund. Thank you." I am unable to request a refund, return the items, or cancel the order as I'm being informed that it's too late. Despite reaching out to the seller, I have not received any response or assistance. I need help resolving this issue and getting my money back. Thank you for your assistance. Best regards, Laila

I've attempted to resolve my issue through eBay's "Ask eBay to Step In" service. However, when trying to submit my problem through the app, the message won't go through. I was assured a refund for an undelivered item supposedly due to an incorrect address on the package. I've been a loyal eBay customer for many years and never had issues with misaddressed packages before. The seller said they would refund me once they received the package back. After some time passed, I received a message saying they issued a refund to my account. Despite multiple unanswered messages to the seller, I have not yet received the refund.

I can't access my eBay account as I recently changed my phone number without updating my information. Now, I'm unable to verify my account due to the outdated phone number. Is there a way to verify my account through email or could you assist me in updating my phone number so I may access my account? I have some urgent items to sell and I need to regain access promptly. Thank you for your assistance.