eBay (UK) Customer Service Issues

Hello, I recently made a purchase on eBay for an iPhone 7 Plus. Initially, there was a delay in the delivery. However, I was surprised to find an iPhone 7 instead of the iPhone 7 Plus in my mailbox today. The tracking information still indicates that the item has not been delivered, preventing me from starting a return process. The seller has provided an address for the return, but I prefer to handle the return through the website. The order number is 22-09[redacted]9, and the seller is 4techs. The tracking number is XN[redacted]56GB. Thank you.

Hello, I purchased two rugs from eBay, and upon receiving them, I was disappointed with the quality. Upon using them, I noticed excessive shedding of fibers, leading to a messy house. The seller was unhelpful, offering only a 10% refund despite my concerns. I am unsatisfied with this resolution and would like a full refund for the subpar rugs. I'm hopeful someone can reach out to me to address this issue promptly.

Hello, I am a 71-year-old man named Stephen Johnson. Unfortunately, the only information I recall is my password and email address for my account. On the 6th of November [redacted], £59.95 was debited from my account by a company that I cannot identify. The transaction was made through PayPal, but I have not received any goods worth that amount. The company advised me to reach out to you for assistance. I used to be a successful high street mortgage broker until I went bankrupt in February [redacted], which also impacted my memory. I vaguely remember ordering a drain cleaning product for the shower. Could you please investigate this matter? I might struggle if you suggest any actions, so I appreciate any help you can offer. Is it possible that the company is named Showery UK? Thank you for your help.

In December [redacted], I purchased an electric blanket with a 2-year guarantee. Initially, it worked well. However, in March [redacted], it suddenly stopped working. After checking the fuse and the socket, which are both functioning fine, it is clear the issue lies with the blanket. Despite reaching out to the seller three times with no response, and also contacting eBay, I have not received any assistance. As a 72-year-old disabled woman with numerous health problems and currently recovering from knee surgery, the blanket was crucial in providing me with some comfort and pain relief. I am frustrated by the lack of response and the stress this situation is causing. I am in need of help to return the faulty blanket and receive a refund. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you. Y.P.

I submitted an offer on 18 March for the Tower T16043MNB Cavaletto 6.5L Slow Cooker in Midnight Blue. The seller kemullinO (0) listed both a blue and a black Tower slow cooker for sale. I specifically offered on the midnight blue one to match my kitchen equipment. Despite the seller accepting my offer, they messaged me to say they realized the item is black and not blue. I informed them I did not bid on the black item and do not want it, planning to contact eBay to cancel the purchase. Subsequently, the seller removed both items from their sale page.

I recently received an unordered item and I am worried about potential scams. This unexpected delivery does not match any of my outstanding orders or their tracking numbers. The tracking number attached to the package is GV[redacted]55GB, containing a small roll of white tape with a 1.5" diameter. The envelope labels it as a gift valued at £[redacted].32, but in reality, the tape seems to be worth only around 10p. After contacting One World Express, they advised me to reach out to you directly regarding this peculiar situation. Thank you, Karenj9938.

I ordered an item on March 7 and it arrived on March 10 under order number 03-09[redacted]4. Unfortunately, it arrived with white paint spoiling it. Despite some challenges, I managed to arrange a return and shipped it back to the seller's address as indicated on the invoice and return label. I have the Post Office receipt as proof of shipment with the reference number 0[redacted]-015B-4AAB. I have reached out to the seller twice via eBay and email to confirm receipt of the return, but I have not received any response. Now, eBay is claiming that the return has not been sent, causing confusion. I am caught in a frustrating loop of technological issues and lack of communication, unable to confirm the return shipment.

I fell victim to fraud. I paid £[redacted] for the new Samsung Galaxy Tab S8 Ultra SM-X900 512GB, 16GB RAM Wi-Fi, 14.6 inches in Graphite. Today, upon receiving the parcel, I noticed the packaging was deceptively made to resemble the Samsung tablet box. The delivery, expected by the 14th of March, only arrived today on the 26th of March. The delivery driver took photos upon opening the package, revealing three cheap plastic trays from Amazon that, when combined, created a similar size and shape to the tablet box.

I have been a victim of fraud. I purchased the new Samsung Galaxy Tab S8 Ultra SM-X900 512GB, 16GB RAM, Wi-Fi, 14.6 inch in Graphite. The parcel arrived today, and it was packaged deceptively to appear like a boxed Samsung tablet. The delivery was delayed, even though I paid £20 for 48-hour delivery. The payment of £[redacted] for the Samsung Galaxy Tab S8 Ultra SM-X900 and £20 for expedited delivery was made on the 14th of March, but the item was only delivered today, the 26th March. The delivery driver took photos as usual, but upon opening the parcel, there were only three cheap plastic trays in Amazon boxes, creating a large tablet-sized packaging illusion.

I accidentally sent my item to the eBay assessment center, thinking it was a customer's address. The parcel was missing the reference number needed. It was delivered and signed for on Monday, March 20th. I am concerned that they do not know who the item is for or its purpose. How can I contact eBay to provide the necessary details for the parcel?

Order No. [redacted]35 - Beautiful Wishes I received the item from Royal Mail yesterday, but unfortunately, it arrived damaged. Despite being marked for signature, the package was left in an empty green wheelie bin as a supposed safe spot, as I was not home to receive it. I did not request for packages to be left this way when I am not available. As per the Royal Mail website, the delivery is still listed as undelivered. After reaching out to the seller, they agreed to a refund, but I am facing challenges in processing this through eBay. I am hopeful for your assistance in resolving this issue.

Hello, I purchased the Crucial P5 Plus 2TB PCIe M.2 2280SS SSD for my PC & PS5. The item number is [redacted]64. The note mentioned a longer wait time than usual, indicating a two-month wait at checkout. I contacted the seller, who offered a refund if I didn't want to wait. Since I purchased another one in the meantime, I opted for the refund. However, the seller has now stopped responding to my messages. Could you assist me, please? Regards, Balu (User ID: bp6337, Feedback Score: [redacted])

I purchased two DVDs, "Bewitched" and "Dire Straits," from Music Magpie on March 11th. I have yet to receive my order, so I contacted them via email to inquire about the delivery date. Yesterday, on March 22nd, Music Magpie responded saying my order was no longer in their system and advised me to reach out to eBay. The payment was deducted from my bank account a few days after placing the order. I kindly request assistance in resolving this matter as I still hope to receive the items. Thank you, Trevor Bradley.

I bought a JML Sonic DentalPic on eBay UK and it's faulty. Only the light functions, rendering it useless. The seller doesn't offer refunds, so I can't return it. I regret getting rid of my old one from Boots that still worked. I can't show the fault without a camera. I tried contacting eBay, but they misunderstood and asked for proof of postage. Can someone from eBay please help me with this? Thank you, Ms. K.

I bought a brand new, fully sealed JML Sonic Dentalpic from eBay UK, but it's faulty. Only the light works, making it essentially just a tiny torch. The seller refuses refunds, so I can't return it for a refund. eBay asked for a photo of the fault, but I don't have a camera. I've been trying for days to sort this out, but eBay misunderstood and requested the seller’s proof of postage instead. I regret getting rid of my old working JML Sonic Dentalpic from Boots years ago. I don't want a replacement from the eBay seller; I'd rather repurchase it from Boots. I simply want a refund from eBay. Please assist. Thank you - Ms. K.

Hello, I purchased an item from Fifth Gear Motor Spares Ltd on the 14th of February with order number 23-09[redacted]0. It was delivered on the 16th of February, but due to the item's nature, I only managed to take it to my mechanic on the 10th of March, only then realizing it was the wrong part. I contacted the seller to inform them of the return without knowing the proper return procedure, as this was my first time returning an item. Despite no response from the seller, I wanted to ensure it was within their return period (until the 19th of March), so I sent back the item with proof of delivery on the 13th of March, which was signed for. Following up on my refund inquiry, I have yet to hear back from the seller. Feeling frustrated being £80 out of pocket with the item returned, I seek assistance in resolving this issue.

I've been attempting to access my account throughout the day without success. The system prompts me to verify my account and provides a phone number to call, but it has been continuously busy for the past 6 hours. Despite resetting the password, I continue to receive the verification message. The website has not been helpful at all, only displaying a message instructing me to call at 2[redacted]57 and reference security code [redacted]3. I urgently require access to my account as this situation is becoming increasingly frustrating.

I purchased two Apple Lightning to 3.5mm Headphone Jack Adapters from the seller. Unfortunately, both are defective and work only intermittently. Despite fitting iPhones, they do not function properly. I have attempted to follow the instructions provided but keep going in circles without any resolution. The seller's page does not mention a 'no returns' policy, so I am unsure how to proceed with a refund. I have sent the seller three messages, but have not received a response. How can I get my money back if I cannot contact the seller for assistance? Any guidance would be greatly appreciated.

I purchased a Panasonic CF-AX3 laptop from AT-Solutions through seller Paul Mukwendi in Birmingham, UK, for £[redacted].00. Unfortunately, I received a different laptop model, the Panasonic CF-MX4, which is bulkier and has fewer connectivity ports. After contacting the seller, he agreed to provide a full refund, but I am unsure how to obtain a postage refund label from eBay. The seller invoiced me for the CF-AX3 but sent the CF-MX4 instead. I kindly ask for eBay to contact me at [redacted]5 to assist me in getting a free returns label for the refund process. I am hoping to speak with someone from eBay UK over the phone. Best regards, Andrew P.

I cancelled an order because the seller didn't pay the correct amount for the brand-new phone. I cancelled the bid, but now they claim they haven't received the handset. The money isn't in my account, and it won't be there for a month. How can I refund something when I don't have the money? I need immediate assistance because I have only two days to resolve this. I have already sold the phone to someone else who paid the correct amount. I will be sending it to them tomorrow.