eBay (UK) Customer Service Issues

I need to reiterate my frustration regarding the delivery timeframe of the item I purchased. Your advertisement failed to mention that it would only arrive in April. The lack of transparency is unacceptable since I will be out of the country for an extended period. Upon realizing the delay, I promptly canceled the order. The responsibility lies with you for not clearly disclosing this information. I have escalated the issue with EBAY for assistance in securing a refund. If needed, I will involve my bank to resolve this matter. I expect a reimbursement for the purchase price. Due to the delayed delivery, returning the item will be impossible once I leave the UK. This experience has been disappointing, and I have no intention of future purchases from your platform. Kindly refund the amount paid promptly to bring this matter to a close. Thank you for your attention to this matter. - J.W.

Dear Sir/Madam, I created an eBay account approximately 6 months ago under the name SL Nature Product. I sell natural products and have successfully sold around [redacted] items to various countries, receiving positive feedback. I rely on the income from this account to support my family. Yesterday, I received a distressing email informing me that my eBay account has been permanently suspended without providing a reason. This unexpected suspension has put me in a difficult position, and I urgently need assistance in understanding why this action was taken. My registered email address is [redacted] I am genuinely concerned about the well-being of my family as this account is my sole source of income. I am pleading for help to resolve this issue and assure you that I will rectify any mistakes made to prevent a recurrence. Your prompt attention to this matter will be greatly appreciated. Thank you for your consideration.

I purchased a cream valance box pleated sheet from Dreamstyle2012 on 09.02.23. Unfortunately, I received a cream flat sheet instead. After contacting them on 11.02.23 about the mix-up, they apologized and offered a 20% discount on the flat sheet, which I declined. I asked for my original order, as I needed it for the weekend, and requested instructions for returning the incorrect item. Dreamstyle2012 asked me to wait, but following no further communication, I reached out again for a refund and return details. They provided an address for returns and mentioned a refund upon receipt of the flat sheet but did not include a return label. I informed them on 20.02.23 that I had purchased the valance sheet elsewhere due to the delay and requested a refund and a return label. Unfortunately, I have not received any response from them since. I am seeking assistance in obtaining a prompt refund and a return label.

Order Number: [redacted] Item ID: [redacted]28 Return ID: [redacted] I bought an Apple Pencil from seller matty811, but it arrived faulty. Despite sending it back with my own postage payment, I have not received the £87.05 refund. Ebay closed the refund process because I didn't use their provided label, even though I wrote the address by hand. I saw a message about Ebay offering to assist, but contacting them has been challenging. I correctly followed the return steps, paid for the postage, and am still awaiting the refund for the faulty item. I am requesting a full refund. Thanks, Martha (marbo-50)

Hello, I wanted to let you know that I've been logged out of my account on both my laptop and mobile devices for the past 2 days. I've been attempting to reset my password, but I haven't been receiving the code through email or text. I've also tried signing in with Google, Facebook, and Apple, but I'm not getting the code to regain access. I'm currently in Brazil and unable to contact customer service by phone to resolve this issue. Here are my details: - Phone number: +44 [redacted]6 - Email associated with the account: [redacted] - eBay username: ab63163 - Recently sold items include a bed, dining table, and a bed base. - The bed base sale was paid, but somehow it got canceled. I suspect I made an error due to the stress of handling my father's funeral abroad. I would greatly appreciate it if you could provide me with a link to regain access to my account as soon as possible. Thank you for your assistance. Best regards, A. Barney

Subject: Update on Your Parcel Delivery Issue Hello George, I understand your frustration with the recent issues regarding parcel delivery reference H001SA[redacted]. I have thoroughly investigated and unfortunately, the parcel is currently untraceable. To swiftly address this matter, I recommend reaching out to the retailer or sender of the parcel for further assistance, such as a refund or replacement. We strive for excellence in every delivery, and I apologize for the inconvenience caused by this situation. Rest assured, I have taken immediate action to prevent similar occurrences in the future by addressing this with our local delivery team. If you require any further assistance, please do not hesitate to contact our Evri Customer Service Team. Best regards, Asim Evri Customer Services.

I purchased a laptop from a seller, and Royal Mail attempted delivery to my collection point without an eBay tracking number. The recipient signed for it but couldn't scan it into their system due to the missing label. The parcel got returned and is now lost since it lacked a return address. I've filed a report with Royal Mail, and they mention a maximum compensation of £50 due to incorrect labeling and not using the right postal service. They advise me to reach out to eBay about the issue. I'm troubled and frustrated by this situation. The seller claims it was delivered, but Royal Mail suggests they are to blame. I am seeking assistance as the situation remains unresolved.

On February 22nd, I bought item [redacted]40, the PROMAC 347V Portable Metal Bandsaw, with Order No: 25-09[redacted]0. I promptly paid £[redacted]. Two days later, the seller abruptly canceled my order without informing me first. After contacting them, they explained that they couldn't ship to Northern Ireland from their Rugby depot but could do so from their depot in France for an additional £35. I am still waiting for my refund, which hasn't been processed yet. This delay caused me to miss out on another suitable item from a different seller who was willing to deliver to my location. It seems like the seller made errors in listing the item, and now it's relisted at £[redacted] more. I feel frustrated by this situation and request my refund promptly so I can find another item. Thank you. Attic-Man

I am having trouble logging in since you require a text message for verification. I do not have text messaging capabilities. Could you please offer the option to receive a verification email or a phone call instead? This issue is frustrating, especially because I have been using this account for many years. I am unsure why I am suddenly unable to access it. I urge you to consider offering a direct telephone contact option to better serve your clients and avoid losing business due to dissatisfaction with the current verification process.

I recently sold a North Face McMurdo down parka coat in Youth size 16-18. The buyer disputed my description and measurements, which I believed to be accurate. They demanded an immediate refund, which raised my suspicions. Despite the buyer being responsible for return postage, I agreed to pay £6.45 for their return label due to their aggressive messages. I'm trying to refund just the item but encountered an issue where it says payment cannot go through because my payment option couldn't be verified, even though I checked that the correct card is being used. I am seeking eBay's assistance to verify my payment details and guide me on how to refund the buyer's return postage label. I would appreciate a prompt response. Thank you.

I recently sold a pair of Jordan 11 Cool Grey on my eBay account, even though I am not a reseller or a business owner. I am under 18 years old, so I used my mother's identity to sell the item. However, her passport surname differs from her bank card name. After contacting eBay, they advised me to create a new account using my dad's information for the funds to be transferred. The next day, my account got suspended. When I inquired, eBay stated I needed to wait until February to receive the funds. Although they promised to email the first representative I spoke with to address the initial issue, I have yet to receive any follow-up. How can I resolve this situation and receive my funds? I have already created a new account using my dad's details.

I recently purchased a Holland & Cooper cape on eBay, item number [redacted]90, from the seller Joannac1791 for £[redacted].85. However, upon receiving the cape, I noticed it was significantly smaller than expected and did not match the sizing of my other H&C capes. Despite being advertised as an adult standard size, it does not fit me properly. When I tried to return it, the seller refused and eBay ruled in her favor without further investigation. I am disappointed to be stuck with a cape that does not fit and out almost £[redacted].

I am inquiring about Case No. [redacted]. The issue involves a bedspread order that was not received on time. The delivery service, Evri, is supposed to send three emails notifying the various stages of the delivery process, but none were received. Assuming the item would not be delivered, a purchase was made elsewhere. However, the original item did eventually arrive, prompting a return to the seller within their specified return window of March 24th. The bedspread was sent back via Royal Mail with a provided reference number for tracking. Despite this, a refund was unexpectedly denied by the seller, causing confusion.

I purchased an Air Fryer that was part of a recall involving 2 million units due to fire hazards and wiring issues. The seller advised me to keep the item despite the safety concern. I returned it promptly but have not received any updates. As a pensioner, it is vital for me to get a full refund of the purchase price. Despite reaching out to the seller multiple times, I have only been offered a £5 refund to keep the faulty product. This resolution is unacceptable given the seriousness of the recall. I am unable to bear the financial burden of losing almost £80 on this purchase. Please look into this matter urgently and process a refund. Thank you for your prompt attention to this issue.

My eBay account got suspended because a buyer purchased an item, but the money didn't reach me. I explained to the buyer that I couldn't send the item until the pending money was received, leading them to request a refund. Due to the pending funds, I couldn't refund the £[redacted], yet eBay charged me fees for this. Now a collection agency called DRS is involved, demanding £47 that I can't afford. This situation is impacting my credit score unfairly. I want this resolved, the debt cancelled, and any negative records removed as I haven't received any funds from the sale. eBay still holds the money, so I don't understand why I was penalized.

I recently ordered a biodegradable urn to take my late father's ashes back to Ireland, fulfilling one of his last wishes. The delivery was scheduled via Royal Mail for yesterday between 10:24 - 14:24. Unfortunately, I received an email around 3pm stating a delay until 2/03/23 at 19:30. Despite being home, the package never arrived, and there was no note left as indicated. I've informed the seller, but they claimed it was delivered. I even checked my Ring doorbell footage, which showed no delivery. As I am planning to take my father's ashes to Ireland next week, the situation has left me stressed and unsure of what to do. I have yet to receive a reply from the seller. I am hoping for a resolution, such as a replacement urn. Thank you for any assistance. Sincerely, S. Scanlon

I bought four mattress protectors - two king size and two double. I only opened one king size and left the others sealed. The quality was disappointing, so I contacted the seller for a refund. They requested I return all four packets and sent me a label to return them. Since I couldn't print the label, I had to post them back myself, costing me £3.35 for postage and an envelope. The seller only gave a partial refund, claiming the returns were opened and damaged, which is untrue as I only opened one packet due to the poor quality. I feel upset about the partial refund as I lost money returning items that were unopened and undamaged. I reached out to the seller 6 days ago, calling out their false statements, but I haven't received any further response from them.

I purchased the Blustream HEX70CS-KIT HDMI 2.0 extender on eBay on 17/11/22. My order number is 10-09[redacted]2. UPS indicated delivery on 22/11/22, but I was home, no doorbell rang, and no item was found. eBay also confirmed delivery status. After contacting UPS, they claimed a "Delivered" paper as proof, without providing a photo. Despite my eBay claim, UPS did not provide evidence until 22/12/22, using GPS coordinates to show the van's location, not the exact delivery spot. Two months later, the item arrived wet but undamaged. I've taken steps before initiating legal action against UPS but seek fair compensation without impacting the seller or eBay. -C.W.

Hello, I recently returned an item to the seller via regular post as I was unsure how to use the QR code. However, I have not received a refund and the seller seems uninterested in discussing the matter. This morning, I received a message from the seller asking me to stop bothering her. I spoke with an eBay representative five days ago who recommended contacting the seller daily for five days, which I have done. Could someone please assist me with this issue? Thank you, Barbara.

The EVRI driver sent a photo of my parcel in his car, claiming delivery to ARGOS at 11:30 this morning. No email confirmation was received, so I visited ARGOS to find out the parcel was not delivered. Despite the photo, the parcel wasn't there, and the seller hasn't responded. This was a gift for this evening, and I am frustrated and out of pocket.