eBay (UK) Customer Service Issues

Hello, I have an eBay account and I'm interested in purchasing a Sony Walkman WM33 Cassette Player for £[redacted].99. However, the seller offers a 30-day money-back guarantee. If I find the product unsatisfactory due to scratches or any other reasons, can I return it for a full refund? I've attached the listing for your reference. Looking forward to your response. Thank you.

I purchased a XL nightdress online through eBay, but unfortunately, I received a size XXL with longer arms than usual. I want to return the item using a prepaid return label. However, the seller is asking me to pay for the return shipping, even though the mistake was on their end. I am unsure how to proceed with payment for the return shipping. I am requesting this matter to be escalated to the resolution center to resolve this issue. Kindly process a refund without any obstacles as the seller is not taking responsibility for their mistake. Your assistance in resolving this matter is greatly appreciated. Thank you. Placidus L.

I am reaching out in need of urgent assistance regarding a recent purchase I made on your platform. I have been an eBay customer for over a decade and have always had positive experiences until now. I recently bought a green [redacted]-liter bin that was advertised as "council standard" on eBay. However, upon receiving the item, I discovered it does not meet the promised standards and is essentially unusable for its intended purpose. I initiated the return process, but I am facing challenges due to the item's size. The return label provided by eBay for Royal Mail was rejected, and other courier services have also declined to handle the return because of the size of the bin. Additionally, the seller is unresponsive to my messages. I hope for a thorough investigation and a fair resolution to help me return the misrepresented item and receive the refund I deserve. I trust in eBay's platform and hope for a prompt response to resolve this issue swiftly. Thank you for your attention to this matter.

I am dissatisfied with a recent purchase. The item was advertised as cast iron, but upon arrival, it was made of flimsy metal instead. I requested a refund, and the seller offered to refund only half of the amount. I declined and asked for a full refund, offering to return the item. The seller then suggested keeping the item and receiving a half refund. I declined again. They then promised to send a replacement as advertised, but it has yet to arrive since this issue started in May. Despite sending photos of the item and delivery details as requested, each follow-up results in the same response: the replacement is in transit, please be patient. I made it clear that I no longer want a replacement and just want a full refund. However, the seller keeps asking for more patience. I need my money back to make a purchase elsewhere. I am not wealthy and cannot afford this loss. I have also informed the seller that I will report them to trading standards for false advertising.

I made a purchase as a guest on August 7th. An amount of 5.76 was deducted from my bank account, but I have not received my order at 34 Queensgate Place, Kingsgate Road, London NW6 4JS. I would like to either receive the order promptly or receive a refund. Since I checked out as a guest, I do not have an order email number. I have sent multiple emails to your customer service without any response. My contact number is [redacted]. Please assist me in resolving this matter as I have tried various online methods without success. Thank you.

Hello, My name is Yvonne Marshall. On August 12th, I placed a small order for tooth paint on eBay. I did not receive a confirmation after making the payment. I took a screenshot of the order details mentioning the delivery date, but I have not received any further communication from the seller. Upon checking, I realized that I made a mistake in my email address by omitting two numbers. I provided [redacted] instead of [redacted] I am wondering if they will still send the item. Thank you for your assistance in this matter.

I purchased an Alvio Power Vacuum Cleaner with order number 11-10[redacted]4, but it is not effectively cleaning the floor as expected. I have reached out to the seller, who advised me to contact eBay for a refund, which they will authorize. Please assist me in securing my refund or provide me with a return shipping label. I made the purchase via the Clearpay app, so I did not directly log into eBay to place the order.

I am frustrated with the difficulty in reaching a customer service representative. I recently received an item from Thrift that looks nothing like the photo. I plan to return it and have been trying to get in touch with someone from EBay for assistance. I am hoping they will provide a free return label to avoid paying for return shipping. The delay in response is concerning. The item received does not match the description shown in the photo, as it was supposed to include a vest which I do not like at all. I am greatly disappointed and just want to be refunded. Please assist me with this issue.

I am writing to report a seller on eBay.co.uk named bizitshopuk, also known as Darren John LADDS, for fraud. After placing an order with order number 05-10[redacted]4, the initial delivery attempt failed, and the package was returned to the seller. I have confirmation from the shipping company supporting this. However, the seller falsely claimed to eBay that they had provided details for a second shipping attempt, even though evidence in eBay message boards shows otherwise. Despite this, eBay closed the non-delivery case without allowing me to appeal. The seller, who has ceased communication with me, appears to be engaging in fraudulent behavior to retain both the money and the item they sold.

Hello, I've been having difficulty updating my bank account on eBay. I've successfully updated my card, but the bank account change isn't going through despite multiple attempts this year. I've been a long-time user of eBay and want to utilize the platform more as I've found great sellers who offer better deals compared to Amazon. However, due to my Parkinson's disease, I tend to be sluggish with certain tasks. If I can't resolve this over the phone, I may have to consider closing my account. I believe this issue may be affecting other former eBay buyers as well. I hope for a resolution. Thank you, Alwyne.

A customer purchased an item from me 6 weeks ago but claims she did not receive it. Upon checking the tracking information, it showed that delivery was attempted and the item might be at a post office depot. She reached out 4 weeks ago, and I advised her to collect it. However, she only managed to pick it up yesterday due to her work schedule. Upon rechecking the tracking details, it seems the item was sent to a holding depot since she did not collect it from Royal Mail on time. I took great care in packaging the item securely, indicated it was fragile, and have a history of positive feedback. The customer has been demanding and insistent on lowering the price from the beginning. It feels like there may be some questionable behavior happening.

I bought dog food from seller ID fa_52162 on eBay for £49. Unfortunately, the item never reached me. eBay closed the case after the seller claimed it was delivered, but I appealed, providing evidence that the package was delivered to a different postcode. eBay dismissed my appeal, insisting it was sent to the correct address. However, I am certain that my delivery address was correct when I made the purchase. How can I proceed to get a refund for the undelivered item?

My daughter bought an item on eBay. We requested to cancel the order, but had already paid for it. Ten minutes later, we realized it wasn't what we expected. We tried to cancel the order because the box and dropper are missing. The item was listed as brand new, but without the box or dropper, it cannot be. The seller refused our cancellation request, does anyone have any suggestions? They do not accept returns, and the item has not been shipped yet.

Hello, I purchased item number [redacted]45 with order number 24-09[redacted]1. I have not received the item yet. I have been in contact with Parcel2go and EVRI companies as the parcel was lost. Today, I noticed the seller "mohaisla.pfu71u" is selling the same washing machine in the marketplace with the same photos. It seems like he may not have shipped the machine or it was returned to him by the parcel company without informing me. I request a refund for the undelivered item. Thank you.

I used a guest account to make a purchase on eBay for an Unlocked Apple iPhone 5S on July 20, [redacted]. The delivery by Royal Mail on July 22, [redacted], did not reach me directly and upon investigation, it was discovered that the parcel was delivered to the wrong address by the courier. Royal Mail has acknowledged this error and is in the process of returning the parcel to the seller. Despite my attempts to contact the seller, I have not received any response or a refund of £35.99. The lack of communication from the seller regarding the situation has left me feeling frustrated with the service experience.

I had an issue with an item listed at the wrong price that I sold. When I tried to offer a refund, the buyer insisted on paying an extra 20 pounds. Initially, it seemed like a resolution that satisfied both parties. However, now I fear the buyer may cause issues upon receiving the package. I even suggested they return the item for a refund if they prefer. Unfortunately, the buyer is not being cooperative. I worry they might damage the product before returning it or create further complications. - David A.

Good afternoon, I recently changed bank accounts while selling an item. Despite adding my new account for payment, I encountered difficulty removing my old account. Consequently, the payment was sent to my old account on August 20th, which has since been closed. I have not been informed about any bounced-back payment. I sold the item on August 5th and have yet to receive payment. I would appreciate guidance on how to proceed. Thank you. I am eager to receive your response. Best regards, Ella

I received an email from PayPal stating that they are holding £80 of my money until they receive "further instruction" from you regarding an item I attempted to purchase on eBay today. The item in question is a chest expander, for which I made an offer. Shortly after, eBay notified me that the item was no longer available, resulting in no sale occurring. I am puzzled as to why my funds were captured prior to the purchase being finalized. I have attempted to reach out to PayPal, but their customer service and communication channels seem more challenging to navigate than yours. I am eager to have my £80 refunded promptly and would appreciate your assistance in expediting this process. Thank you, I. Walker

I encountered an issue with a delivery from Hermes-evri due to an incomplete address resulting in non-delivery. Despite providing the correct address, the item still did not reach me. After contacting Hermes multiple times, they directed me to the seller. Unfortunately, upon reaching out to the seller, I was informed the case is closed. Now, I am left without my item that is presumably still with Hermes. The customer service experience has been frustrating with automated responses, leading to a feeling of going in circles. In the past, I have received items from eBay without any problems with the addresses being accurate. The tracking number for this particular item from evri is H03TIA[redacted].

I received a message from PayPal stating that I need to return the chair I received. Unfortunately, I haven't been provided with a return label and I'm not sure which carrier to use. The seller sent me a return label for Royal Mail, but the item is 26kg and Royal Mail won't accept it. I need to return the chair to get my refund, but I got rid of my previous recliner in anticipation of this delivery. Due to being registered disabled and having difficulty walking, I am unable to take the item to a depot. eBay indicates that the return is closed, but I can't receive my refund from PayPal until the item is returned.