eBay (UK) Customer Service Issues

Hello, I need assistance with refunding a buyer. The item that was purchased did not work properly, and I informed the buyer to keep it as I was out of stock to exchange it. The buyer initiated a return request, but I am unable to issue a refund since the request is pending. I am looking for help to process the refund. The buyer's details are: D Hobson 42 Fallowfields, Bicester, Oxfordshire, OX26 6QS, United Kingdom eBay ID: ebayx2423hb Phone: +44 1[redacted]37 Item ID: [redacted]92 Price: £22.15 Product: Segrass LED Neon Strip Light Thank you.

Hello, I have been attempting to resolve an issue regarding a delivery from Evri. Although they claimed to have delivered the items, I never received them as they were left on my doorstep. Evri admitted fault for leaving the items unattended and accepted liability. While I received an email from Evri stating the case was closed, I've been unable to make progress through email communication with both Evri and your company. I am seeking a resolution to this matter and would appreciate a phone call to discuss further. My contact number is [redacted]9. Thank you, Eric.

Order 22-10[redacted]2: Hello, I would like to report an issue with seller Usama110. I purchased an iPhone 11 without carefully reviewing the description. My delivery arrived on Friday when I was away. The following week when I tried to charge the phone, it was unresponsive. When I contacted the seller to request a refund, they declined. I believe this seller is dishonest as they have sold a similar phone with false claims. This experience has been disappointing, especially after saving up for the phone. I urge eBay to intervene and address this matter promptly. I value eBay's reputation as a trusted platform and hope they can assist me in resolving this issue. Please reach out to me regarding this matter. Thank you for your attention. Sincerely, H. L.

Hello, I purchased a sofa-bed that broke after a month. Another replacement broke in the same place two months later. Due to the poor quality, I requested a refund. The company scheduled a pick-up for July 28, but the courier never showed up, and my messages are being ignored. I just want my money back. Thank you. Regards, Ramune

I recently contacted Nectar and was informed that my Nectar card was unlinked from my account. Although I have since relinked it, I did not receive the points for my recent purchases totaling over £[redacted]. This is not the first time my card has been unlinked, but when I relinked it previously, the points were added. I have not unlinked the card, so I am unsure why this is happening. I have not experienced any issues with my payment card for transactions. I kindly request that this issue is resolved promptly and the points owed to me are credited to my account. Thank you for your assistance. Best regards, Trudi G.

I wanted to alert you that my Nectar Card account was compromised following recent purchases on Ebay, with over £25 worth of points fraudulently taken. Although I can't pinpoint if the hack originated from Ebay, it might be worthwhile for your security team to investigate, especially since last month my Nectar account was solely used with another retailer, where we encountered a canceled item from one of your vendors. While this could be purely coincidental, it marks the first instance of our Nectar account being compromised since its inception many years ago.

I have received multiple emails from you informing me of an unauthorized device accessing my account. Despite my attempts to change my password and security questions, I have been unsuccessful. Today, I have tried to reach out for assistance both online and via the computer without success. I am frustrated with the runaround I have experienced with your online help and I now want to close my account. Should any fraud happen due to my inability to close the account promptly, I will hold eBay responsible.

Hello, I am experiencing a concerning issue with a seller. The individual has accused me of being a scammer, despite selling goods that do not match their description. They have advertised the product as red tiger balm, but what I received is brown tiger balm. I explained this discrepancy to the seller, emphasizing that it does not align with what I purchased in the past, which was dark red tiger balm. The seller's response has been disrespectful, including sending me unpleasant messages. This situation has caused me significant distress, which is particularly challenging as I am a 66-year-old lady with heart and lung conditions. I strive to avoid stress, and the seller's behavior has unfortunately added unnecessary strain to my life. It is crucial to address this false advertising and the seller's inappropriate conduct. Thank you, Angie Hill.

I am having difficulty initiating a return request for an item that I purchased on eBay from the seller tukiqu with the order number 05-10[redacted]5. I bought a sieve on 12 July, and it arrived damaged on 18 July. I contacted the seller on 19 July, who offered to send a replacement that has not arrived yet. Despite meeting all the return eligibility criteria and using PayPal as the payment method, eBay is not allowing me to open a return request. They claim the item is not covered under the Money Back Guarantee and advise me to contact the seller directly. I have also noticed that the negative feedback I left for the seller has not been showing up on either of our profiles.

I purchased a Fitbit-style watch that turned out to be faulty. Despite requesting a refund from the seller, I didn't receive it. After contacting eBay, they assured me of a refund. The item I returned to the Zen-Zone with order number 17-10[redacted]7 was delivered on July 6th. eBay stated that the refund was processed, yet by August 5th, I still haven't received it. I find this delay unacceptable. As a long-time eBay customer, I'm disappointed with the service I've received. Your prompt attention to resolving this matter would be greatly appreciated.

I recently purchased 2 pairs of ladies sock trainers, but I'm disappointed in the poor quality and incorrect sizing; they are too big and look baggy with slopping up and down. I've previously bought the same style from a different eBay seller and was happy with the quality. When I contacted the current seller, I discovered the items are from China. Despite offering a 15% discount and suggesting that I keep the items, I prefer a refund instead. I initiated a refund request but realizing I have to pay for return postage for both pairs separately seems unfair, considering the unsatisfactory nature of the products. Seeking advice on how to address this issue as I typically filter my eBay searches to "UK only" sellers.

I am experiencing issues on eBay with my accounts and listings. Initially, my listings weren't showing up on my first account, so I created a new one, only to have it restricted as well. After contacting eBay support, I was informed that the problem might be due to the rapid listing of items without shipping them. The support representative promised to resolve it, but my account was then permanently banned with a "weeks listing limit" error. I have not sold any items and believe there has been a mistake in banning me. I urgently need a solution as this situation is frustrating and unacceptable. I have returned to my original account to relist my items while awaiting a resolution. The customer service experience started well, but the recent events have been disappointing. Please address this issue promptly.

On June 24, [redacted], I purchased what I believed was a Now Box from Branded Remotes Direct but only received the remote. Following their return instructions, I promptly sent back the item. After emailing on July 9, [redacted], regarding my £40.98 refund, they requested tracking evidence. Despite informing them that I followed their instructions by returning it in an envelope to the specified address, they mentioned investigating the issue via email. Inquiring about the investigation's outcome in a subsequent email, I am yet to receive a reply. Requesting eBay's assistance in resolving this matter promptly. Best regards, SK

I bought a pair of hotter shoes on May 20th and have only worn them about three times. Unfortunately, the soles and heels are deteriorating. The seller was unhelpful and directed me to contact hotter directly. I have owned hotter shoes in the past that lasted for years, so I was surprised by the poor quality of this pair. I believe new shoes should not fall apart so quickly. I am seeking a refund from the seller and plan to inform eBay about the quality of the shoes she sells. Despite sending photos to the seller, I have not received a satisfactory response. The shoes are now unusable, and I will have to purchase another pair elsewhere. Additionally, I have faced challenges reaching eBay for assistance.

I purchased a pair of Hotter shoes on May 20. I have only worn them occasionally and noticed that the soles and heels are rotting and flaking off. The seller was uncooperative when I contacted them, and now I have unwearable shoes. I have bought Hotter shoes before, and they have lasted years, so this is unexpected. I tried to contact eBay with no success. It's hard to believe the seller is selling brand new shoes if they are deteriorating so quickly. I just want a refund and resolution to this issue. I have sent photos to the seller, but they are not interested. Can anyone assist me with this? Thank you.

I want to report that I sold an item on eBay, shipped it to the correct address, but it went missing in transit with UPS. After investigating, UPS mentioned there was a claim initiated against the shipment, which was not from me but initiated by the buyer. They issued a payment dispute, and even though I presented evidence and eBay closed the case in my favor, I am being asked to refund the amount. I find this situation unfair. I have proposed to repay either by the end of the month or half now, as I cannot afford the full refund immediately. I believe I shouldn't be held responsible since the case was already resolved. The item in question was an Xbox Series S, and my eBay username is jjones79990.

Hello, I would like to address an issue I encountered with a product I purchased. Upon arrival, the item's box was damaged, potentially leading to issues with the steering rack as indicated by the seller. After installation, it was discovered that the steering rack was defective. When questioning the seller about testing procedures, they did not provide a satisfactory answer and attributed the problem to the power steering pump, which was not accurate. The seller claimed the rack was broken due to a bolt marking, but my mechanic confirmed this was not caused by him as the bolts mount from below on each side. The marking was located on the top near the middle of the rack, as shown in a diagram from Ford. Given this faulty item, I am seeking a full refund to resolve this matter promptly. The ordeal has resulted in unnecessary stress, time, and expenses, and I am hopeful for a resolution from eBay regarding this defective purchase.

The seller assured me that the item was in proper working condition, but upon trying to create a PIN, I encountered login issues and all keys became stuck. The item is clearly defective, and I am seeking a full refund from the seller. The product in question is a DELL XPS L322X with an i7 CPU, 8GB RAM, 256GB SSD, and Windows 11. Despite being sold as used for £[redacted].00, with the best offer accepted, I am now looking to be reimbursed in full. The collection method chosen was Click & Collect with free 2-day postage, and the item is scheduled to arrive by Wed, 9 Aug to W11 1SN in Glasgow, United Kingdom. The seller's listing states that no returns are accepted; however, I am insisting on a refund due to the issues with the item received.

I'm feeling a bit puzzled because I recently sold an item on eBay and I've been eagerly waiting to receive the payment from the buyer. I received a notification stating that eBay has sent two small deposits to my account a day or two ago, but despite my frequent checks, I have not seen them reflect in my account yet. I'm wondering if there is a possibility to have these deposits resent. Moreover, the buyer has confirmed receipt of the item I sold.

I am having difficulty returning a bed to BedBusters. They instructed me to change the return carrier by closing the request and reopening it, but this can't be done once it's closed. They are unhelpful in resolving this, stating that I will have to arrange for the bed to be collected myself. However, I lack the measurements and weight of the three items for return. I am in desperate need of assistance to facilitate the return of the bed. Thank you for any help you can provide.