eBay (UK) Customer Service Issues

I recently accepted an offer on an item listed on my seller's account; the listing was created during an 80% off seller fees promotion, but the offer wasn't honored by eBay. They deducted about £35 in fees, which is more than expected. I am requesting a refund of approximately £25, the correct fee amount. If this issue isn't resolved, I will cancel the order. Please contact me at the provided email address; my previous account is now closed. Thank you.

I purchased a hair dryer from e ay and a few other items for delivery to a local shop. Upon arrival, the shopkeeper had two packages under my name. While trying to sort out a collection code for the second package, I received an email with a code for a third item. I mistakenly handed this code over, but upon realizing my error, asked the shopkeeper to look for the third package. Regrettably, she could not find it. The missing package contained a high-value item, and the system now shows it as collected.

As a student, I'm preparing to start selling on eBay through a registered limited company in the UK in a few months. I recently set up my eBay account for this purpose, but immediately after creating it, I noticed that it was blocked. I need assistance understanding why my account was suspended and what steps I can take to have it reinstated. Unfortunately, I am unable to contact customer service by phone as I am currently overseas and cannot make international calls. I would greatly appreciate any help with this matter.

Hello, I would like to seek assistance regarding an online purchase issue I encountered on January 20, [redacted], on the website mckenzieartanddesign.co.uk. The seller canceled my order after 2 days, citing an inability to provide the item, but has since refused to refund my payment. Despite my repeated attempts to reach out, I have been unsuccessful in securing a refund even after 7 months. I have also tried contacting various organizations in the UK to no avail. Any guidance or help in resolving this situation would be greatly appreciated. Best regards, Dr. Fereshteh K.B.

Hello, I haven't used my account for many years. When I recently tried to log in again, I was shocked to find out that it had been suspended. After finally getting through to a representative over the phone, I was treated rudely. They informed me I could not speak to a manager, refused to disclose the reason for my suspension, and abruptly ended the call. I believe the customer service I received was extremely poor. It's frustrating to be suspended for no apparent reason, especially when I have not used the account in years.

I have attempted multiple times to log into my account, but despite receiving several texts with codes, I keep getting an error message saying the code is incorrect. I'm concerned about being charged for these text messages since I haven't been able to access my account. Please reach out to me promptly as I'm locked out of my account and seeing incorrect local charges. After logging out, I continued to receive texts with codes on my mobile too late to use them.

I bought shoes for my friend's wedding but only wore them on the wedding day. Unfortunately, I noticed that the inside of the shoe was deteriorating, and the patent leather motif on top was coming off. I informed the seller and tried to initiate a return, but the seller closed the return request right away. I need to know how to contact eBay UK directly to address this issue.

I am frustrated with the seller as I have not received the two items I purchased. I previously requested refunds and was advised by eBay to wait, but without any progress. Despite reaching out to the seller, the items have not arrived. I am now seeking a refund for both items promptly. Thank you.

I need to cancel a recently sold item, but the cancellation and refund process are currently pending. I've provided my bank details for the refund, but it hasn't been processed yet. I've reached out to the buyer, but she's reluctant to cancel the purchase even though I'm eager to refund her payment. This situation is causing me a lot of stress. This is my first time selling on eBay, and not having a phone number to seek assistance is quite challenging. Any help would be greatly appreciated.

I have encountered an issue where Parcelforce is charging me for VAT after I have already paid for it during checkout on eBay. This is the second occurrence within a week, and although I settled the first charge, I am unwilling to pay for it again. I intend to have the parcel returned to the seller via Parcelforce and seek a refund through eBay. According to eBay, additional fees should not be incurred upon delivery in the UK. It is perplexing why Parcelforce is requesting VAT payment when it has already been processed through eBay. Experiencing this problem twice in one week has left me feeling quite frustrated. I kindly request eBay's assistance in resolving this matter.

I recently sold a brand new pair of sandals, but the buyer claimed they were faulty due to the solid Cork footbed not being bendable and wire sticking into her skin. Despite providing a refund, the buyer mentioned giving the sandals to charity after I offered to send a return label. I am concerned as she already received a refund and might still be using the sandals. The ID number related to this transaction is [redacted]29. Hopefully, this issue can be resolved satisfactorily.

I am seeking a resolution regarding a purchased Fridja F1900 240W Whole Fruit Slow Masticating Juicer. Before completing the payment, I explicitly requested the seller to confirm in writing, as advertised, that the item was only used once and in a new condition. These were critical conditions for me to proceed with the purchase. The seller provided written confirmation, which can be verified in our correspondence, stating that the item was (1) used once and (2) new. I firmly believe that an item that is bought new and used only once should still preserve a new-like quality, unless it was poorly handled during the initial use. If any signs of wear were present, it should have been disclosed in the listing. As an honest and conscientious customer, my eBay history attests that I seldom return items unless they significantly differ from their descriptions. It is essential for buyers like me to rely on the accuracy of product descriptions when making a purchase. Unfortunately, in this instance, there was a discrepancy upon receipt of the juicer. Notably, there was no indication in the advertisement that a product, claimed to be new and used only once, would show signs of use. It is apparent that the seller was attempting to sell a previously owned item by misleadingly portraying its condition. I am requesting a full refund as this transaction does not align with my expectations of receiving an accurately described product.

I purchased a product from evofitnessshop on July 26th, [redacted], for $19.99. Unfortunately, the item arrived damaged. I reached out to the seller to explain the issue but had trouble sending a video as requested. After attempting to resend my message, I encountered a problem where I can no longer send any messages. I also tried contacting PayPal, but they informed me that they have no record of the transaction, which is confusing. - From the partner of the buyer, Stephen Jameson

I made a mistake in my order from Gettabox in Manchester. I received paint brushes instead of creosote, which I had wanted. The eBay posting was confusing as it seemed to offer creosote for £9.95. I returned the brushes with Proof of Postage from Royal Mail to the address they provided, but without a return order number or tracking. After informing them I had sent it, they requested these details. Unfortunately, there has been little communication since. Could you assist me in obtaining the £9.95 refund? Thank you, Anne R.

I recently received an email stating that my account was permanently suspended due to suspicious activities, even though I haven't used it in a long time. I have never sold anything on eBay and can provide bank statements to prove it. I feel like I've been unfairly accused and treated poorly. After reaching out to customer service, 'Nandini' dismissed me and I couldn't get help using the [redacted] number or Twitter. 'Cesar' from Twitter directed me to the website without offering any assistance. I am frustrated that no one is willing to listen to me and address my concerns respectfully. This experience has left me feeling disappointed and disrespected by the company.

Hello, I recently sold a dress on eBay for £5.00 with £3.80 postage through the Global Shipping Programme to Singapore. The buyer mentioned not receiving the item. Since I didn't use recorded postage, I refunded her the cost of the dress and the £3.80 for postage. She is now asking for additional postage costs, which I'm unsure of. I'm concerned about the financial impact of this situation for both of us. What should my next move be? Should I find out the shipping cost to Singapore and refund that amount as well? Thank you.

Dear Ebay Customer Service, I am writing to file a complaint about the service provided by a seller registered with Ebay. Despite contacting the seller multiple times regarding a missing item in my order, I have not received either the item or a refund in the past 5 weeks. Below are the details of the order: Estimated Delivery: Thu, 03 Aug - Mon, 07 Aug Item: - Perricone MD High Potency Classics Hyaluronic Intensive Moisturiser 30ml Genuine x 2 Order Number: 15-10[redacted]6 Item Number: [redacted]55 Item Price: £50.00 (£25.00 each) Seller: diane881509 I am requesting a refund for the missing item and await Ebay's response within the next 5 working days. Thank you, Maria

Order number: 15-10[redacted]7 Hello, I purchased the Yamaha subwoofer under the order number mentioned above on 18/[redacted], and unfortunately, the item arrived in a severely damaged condition. The seller has instructed me not to return the item and assured me that they would handle a claim with the delivery company. Despite the seller claiming to have issued a refund multiple times, I have yet to receive it. I have reached out to the seller five times regarding this matter, but the issue remains unresolved. Warm regards, T. Beggs

I am frustrated with eBay sellers who often sell low-quality items or neglect to take responsibility for missing parts. It is concerning that I cannot reach a customer service representative by phone on eBay. This situation seems to favor the seller, which is unacceptable. I will need eBay to address this issue promptly, or I will have to escalate it to trading standards. The lack of communication and accountability from eBay is disappointing, and I hope this can be resolved satisfactorily.

I am experiencing difficulty accessing my account. Each time I attempt to log in, a one-time passcode is sent to a Turkish number that was used to create the account while I was on holiday in Turkey. Now that I am back in London, I am unable to access the account. While I receive emails from eBay on that account, I cannot log in. I am willing to provide any necessary proof of ownership for the account. I am unable to create a new account due to having a pending sale that I cannot leave unresolved after the buyer has paid.