eBay (UK) Customer Service Issues

I recently encountered fraudulent activity on my eBay account, and eBay assisted me in resetting my password. However, upon returning to my account, I discovered that I had been locked out. I was instructed to click on a link sent to a phone number ending in [redacted], which is not my number as I had previously confirmed. As a result, I am currently unable to access my account and have no means of contacting eBay for further assistance. I have attempted to reach out through messages but have not received a response.

I have a personal email account that I use for selling items. Due to the large number of items I inherited, I set up a separate eBay business account to sell some of them. However, after listing just 5 items on the new business account, it got suspended. I received a message to call eBay for assistance in getting it unsuspended, but the phone system only seems to recognize American and Canadian numbers. Any advice on how to proceed would be greatly appreciated. Thank you, David.

Hello team, I recently purchased an item from a seller that came with a 2-year warranty. After the item broke down, I contacted the seller to request a replacement. Initially, the seller asked for 360GBP to send a new item without returning the broken one. Later, the seller changed the amount to 120GBP when I refused. I offered to return the damaged item at a cost of 30GBP for postage, but the seller insisted I pay at least 100GBP for postage, which seems excessive based on my research into postage costs. I am seeking your assistance to either obtain a full refund upon returning the item at my own postage expense or to receive a replacement without any extra charges as promised in the item's description regarding the 2-year warranty. I believe the seller's request for additional money is unjustified, especially considering standard postage rates. I feel frustrated by the seller's demands and hope you can intervene to help resolve this issue as my communication with the seller has reached a standstill. Thank you for your attention to this matter. Best regards, J.S.

I placed an order on 23rd May [redacted] with an order total of £8.98. The order number is 04-10[redacted]6. A few days ago, I cancelled the order due to the seller's failure to dispatch the item and requested a refund. Unfortunately, I have not received any communication from the seller. While I have received items from other sellers, the one related to this order seems indifferent. It's crucial for eBay to avoid such sellers. At this point, I just seek a refund. Thank you. Mrs. S. B. Ibbotson

Hello, I recently made a purchase on eBay and the item was delivered to a local shop on Wednesday, May 31st. Despite it being signed for, I have not received the notification email from eBay to collect my order. The shop owner stated they can't release the item without this notification. I'm having trouble getting help from eBay's customer service, as they seem unreachable and only provide general Q&A responses. I attempted to contact them at the number [redacted]1, but it just directs me to their website for unhelpful support. Any advice or assistance would be greatly appreciated. Thank you, Brendan.

Hello, I recently purchased a gear linkage shift rod for an Alfa Romeo GTV from eBay, but unfortunately, I received a defective item from the seller. I initiated the return process for a full refund. However, the seller, who goes by the name "petemx75" on eBay, has been uncooperative, aggressive, and rude, making it difficult for me to get my refund. I believe the seller is purposely delaying the refund. I kindly seek assistance in resolving this matter and securing my refund. Attached is the conversation that took place between the seller and me for your reference. Thank you.

I shipped an item but the buyer claims it was not received. After eBay closed the case, I contacted Royal Mail and confirmed that the tracking number provided does not match my address. I have a reference number - 1/[redacted] - from Royal Mail confirming this. The proof of delivery clearly shows the item was not delivered to me. I believe the case was closed in error, and I am seeking a refund and an apology from the seller.

Order No JJD[redacted][redacted]: I need to report strange behavior by the seller. On June 3rd, the seller notified me that my item was out for delivery. I responded explaining my availability on the 4th and 5th, and if delivery was not possible, the plan was to collect the item at Argos East Ham with a reference provided. However, instead of acknowledging this, the seller directed me to contact Waltham Cross, which is unusual. Additionally, if a delivery attempt was made, a notification should have been left, yet no such notification was found. Please be aware that if the item cannot be collected on June 8th as agreed, it must be cancelled and refunded. I will be away this weekend until September. Best regards, Donatella 2

I wanted to inform you that your eBay account has been permanently suspended due to activity that was deemed risky for the eBay community. We understand this may be frustrating, but preserving the safety of our marketplace is a priority. To learn more about the reasons for account suspension, please visit our website. You will no longer have access to your account for buying or selling, and any new accounts you create may face suspension as well. The eBay team has not provided a specific reason for the block. Is there any way or process to resolve these issues and have my account reactivated?

There is a scammer attempting to deceive people with fake offers for cheap Motorhomes, cars, and campervans. This person is using multiple listings with similar items but different names, like the examples provided. It is evident from the listings that these scammers are causing harm and tarnishing eBay's reputation. Lately, when registering on eBay, users are required to input their name, email, postcode, and phone number, while scammers can hide their contact details and exact locations. To prevent these fraudulent activities, genuine sellers should be obliged to provide their full address and phone numbers, or else they should not be allowed to list any items. This is a concerning issue that needs to be addressed promptly to maintain the integrity of the platform.

Hello, I bought various scrapbook pages from this seller. I reached out to them about the condition of 2 sets of pages they sent me. They disagreed with the information and photos I provided about the packaging. I've tried multiple times to send more details and photos of the disputed packaging, which they say they didn't use, but I have evidence that shows otherwise.

I placed an order with an eBay seller, but I received a sample instead of the item I purchased. I contacted the seller to inform her of the mix-up, and since then she has been using abusive language, swearing, and sending me insulting messages non-stop since yesterday. It has become overwhelming, and I cannot tolerate this behavior any longer. The seller's account name is nordichealth2. I kindly request immediate assistance with this matter, as it is affecting my mental well-being. I have documented all the interactions for reference.

I purchased a Sony Xperia XA2 from Tech Genius. However, I am encountering issues with charging the phone. There was no mention of charging problems in the description. Unfortunately, I have lost access to my previous email account and had to create a new one at [redacted] Additionally, my new eBay account is now marle1446. Could someone please contact me to discuss what steps to take next, including a possible refund? Thank you, Martin Lewis.

Ref: 9X23-7E453DD I purchased this item on April 8, [redacted]. I notified the seller on April 20 about the faulty part. They requested the invoice for the replacement part for a refund, and I have screenshots of all our conversations. Now, the seller is avoiding the refund process and asking unnecessary questions. I would appreciate a prompt refund since I have followed all the necessary steps accordingly. Regards, Simon Langston

I bought a low-cost mobile phone in February to replace my old one, but it arrived with memory and battery issues. I was unwell and missed the return deadline, feeling frustrated by eBay's handling of the situation. The discrepancies in their policies compared to physical stores left me out of pocket by £35. I suspect the phone may not be a genuine Nokia as the battery life is only 12 hours, unlike my previous identical phone. Despite eBay instructing me to contact the seller, they closed the case, and my messages were ignored. This experience with both eBay and the vendor has been disappointing. I am seeking advice on how to address this, but I cannot locate eBay's contact information. I'm also unable to provide negative feedback for the faulty item. I am hesitant to purchase electronics from eBay again unless this issue is resolved promptly.

Hello, I am experiencing issues with my eBay account. It has been suspended due to someone logging in without authorization. As a result, I am unable to access my account or reset my password. Additionally, I received an email informing me that £[redacted].80 was charged to my credit card by eBay without my consent. I am seeking clarification on this matter. Furthermore, I have placed an order for a mobile phone amounting to £[redacted].00, but I am unable to track the delivery progress. Your assistance in resolving these issues would be greatly appreciated. Thank you.

I am experiencing difficulties with eBay's verification process. Despite having the correct phone number on file, I am not receiving the verification texts. I am able to log in through the eBay app on my phone and choose the option to receive the verification via email instead of text. However, when eBay attempts to send the text, they are using what appears to be a US format number (7xx-xxx-xx46) instead of my UK number ([redacted]****[redacted]). This discrepancy might explain why I'm not receiving the texts. I have not been able to find a way to speak to a customer service representative directly, and the automated help systems have not resolved my issue. My primary goal is to ensure that the verification texts arrive reliably in the future.

I own the intellectual property rights for Psycards, which are being sold on eBay by the user ‘psycards74’. They are violating my copyright and trademark. I need help with filling out the NOCI form, specifically with this section: “Registration information and jurisdiction of applicable intellectual property right.” I'd appreciate assistance from someone at eBay UK as I find this confusing. Thank you, Maggie K.

I sold the Ping Irons ID-[redacted]85 on 13/05/23 using Ebay's Packlink to ship via EVRI. Despite tracking indicating out for delivery on 18 May, the package went missing until being updated as delivered on 31 May, causing a discrepancy as the buyer claims non-receipt. The buyer insists the tracking photo shows an address unlike his. I've communicated with Packlink's Victoria, leading to a refund to the buyer on 30 May prior to EVRI's update. Despite the delivery status change, the buyer disputes it, and Packlink closed my insurance claim citing delivered status. The buyer's continued denial, the lengthy delay, and the incorrect address raise suspicions about EVRI's delivery process. I urge for further assistance and guidance on resolving this issue promptly as it has been inconvenient and financially burdensome. Your help in this matter is greatly appreciated. Thank you. Nick

I have been a loyal eBay customer for many years, making all my purchases on the platform due to my illness and disability. Unfortunately, I have faced issues with unreceived items, especially during the recent COVID-19 period, resulting in financial losses. Despite these challenges, I always promptly pay for my purchases. Recently, I noticed that I can only shop as a guest, which has been inconvenient. I want to clarify that I have never engaged in any fraudulent activities and have always been honest in my transactions. The red flags on my account have caused distress as they misrepresent my integrity. eBay has been a valuable resource for me as I rely on online shopping due to my limitations. I kindly request a thorough explanation of the situation.