Zoosk Customer Service Issues

I am frustrated that after purchasing a subscription, I am still required to buy coins to chat with other members. I believe that communication should be included in the subscription price. This site is not like Plenty of Fish and seems like a scam to me. Asking for additional payment for coins feels unfair. It appears that the site is more focused on making money than helping people find connections. We all have busy lives and shouldn't have to pay extra just to chat while we are sleeping. I urge the site to reconsider this system and remove the need for tokens to communicate. Thank you.

I purchased a 3-month subscription, but I am disappointed with the website's services. I am considering canceling my subscription and seeking a refund. It is frustrating to pay for a 3-month subscription and then have to pay for coins to communicate with other users. Furthermore, despite specifying my preferences for certain ages and nationalities in my profile, I am still receiving views from men who are older than the age range I indicated and from different racial backgrounds. Thank you, Eyvonne K.

I received messages from a member, she is 69 years old and from Toowoomba East, Queensland AU at 5:22 pm. Later, the same lady with a different address messaged me at 9:23 pm, she's 69 from Highberry South, AU. This is not the first time this has occurred, as other members have also messaged me. Please resolve this issue. I have taken relevant photos on my mobile. Kindly provide me with a phone number so I can send you this information. Thank you, Ian.

My account got blocked by an administrator unfairly. I never used inappropriate language or made indecent proposals. I had meaningful relationships on the platform and was hopeful to get married at 44. Please reinstate my account as I was looking forward to finding love before my upcoming birthday. I hope for a fair and prompt resolution to this matter.

I inadvertently got locked out of my account even though I didn't log out. When I try to reset my password, I'm not receiving any reset emails. I tried to sign in with Facebook, but I got stuck at the photo upload screen, which didn’t allow me to proceed further. I have already uninstalled and reinstalled the app, but the issue persists. I have a recent photo where I playfully posed flipping off the camera, and I'm concerned if this caused my account to be restricted. I am willing to remove the photo if it violates any guidelines.

I am having a difficult time unblocking names on Zoosk. They claim it is possible but it isn't working for me. I accidentally entered the wrong email address, [redacted] instead of [redacted], while trying to resolve this issue. Dealing with Zoosk has been extremely frustrating. The site seems to intentionally make it challenging to navigate and resolve problems. I am still a paying member but cannot access my account to close it. I hope GetHuman can assist me once more. Thank you. - Trish Fonda

I signed up for Zoosk today but encountered issues subscribing. Despite having two perfectly functional cards, Zoosk keeps rejecting them for a subscription, stating they're declined. I already verified the card numbers three times for each card and checked my balances, confirming there are enough funds. I am interested in subscribing to enhance my experience on the platform, but if I can't resolve this payment problem with Zoosk, I might have to reconsider.

I have been receiving Zoosk email messages forwarded from other Zoosk members with multiple addresses in different Australian states. I even received a message from a lady I never contacted before. I use landline broadband in Australia, and this issue persists despite this. Contacting Zoosk has been unproductive as they seem unreachable. If this issue persists, I may choose not to renew my membership. I have not used the mobile app, just the landline, but the experience with Zoosk has been consistently poor for the last four months. This is not a problem of my making but a Zoosk-caused issue that needs attention. I expect a service I pay for to work properly. Other dating sites do not seem to have these problems. I am open to hearing from Zoosk to explain and resolve this matter. Thank you. - Ian S. J. at [redacted]

I have noticed unauthorized charges on my bank statements from your company linked to a Zoosk account, which I have never had. Unless this issue is resolved promptly, I will pursue legal action through the attorney general and the Better Business Bureau for fraudulent activities. Please provide me with a direct contact number via email or by calling [redacted]. Failure to respond promptly will result in me filing a police report.

I am having trouble accessing my account, as it seems to be blocked. One possible reason could be due to excessive usage, which I believe is not the case for me. I receive numerous messages from men, which might be the cause of increased activity that triggered the block. I am concerned about the security of my account. If there has been any suspicious activity or a potential hack, I believe the responsibility lies with your safeguards to prevent unauthorized access. It is essential that only I have the ability to change my email address, and such changes should only be allowed with verification through my phone number. Please refrain from contacting me through email. Instead, I urge you to reach out to me urgently at [redacted] due to the sensitive nature of the situation. Thank you for your prompt attention to this matter. If there are any doubts about my identity, you can verify me on Facebook under Lesa (Enlow) LePage.

On October 25th, a charge of $59.95 was deducted from my PayPal account. I contacted customer service to cancel my account. They informed me that only $30.00 could be refunded, with a potential wait time of up to 10 days. However, it has now been almost 30 days, and the refund hasn't been processed yet. I spoke with a customer service representative who insisted that the refund had been issued, but I have yet to see the money returned. If the refund is not received within the next 4 days, I will be escalating this matter by submitting a formal complaint to PayPal.

Hello, I am a Belgian man living in northern Belgium near the Dutch border. I have been a member of Zoosk for a couple of years. Belgium is a federal state with three official languages, and about half the population speaks French. I speak Dutch, which is the same language spoken in the Netherlands. Many of my contacts speak French and are from the other side of the country. I was wondering if there is a way for contacts from the Netherlands, who live closer and speak the same language, to appear on my screen. Thank you.

Hello, I am Alan Foster. Recently, the Halifax fraud department discovered two transactions on my account. The first transaction was for £49.95 on 10-12-19, and upon investigation, another one was found on 3-6-19 for £59.94. Halifax has requested me to reach out to you before they proceed with their investigation. I was not familiar with Zoosk until I researched and learned that it is a dating site. I want to clarify that I do not have an account with Zoosk, nor have I ever visited the site. Kindly provide me with any documentation or proof of membership to assist me in reporting this to the Halifax fraud department and reclaiming my stolen funds. Thank you for your assistance. Alan

I find this app challenging to use. It is matching me with individuals not meeting my profile requirements. Despite adjusting the age and ethnicity preferences, I keep receiving notifications outside of my chosen criteria. Deleting unwanted matches is overly complicated. I regret signing up for a 6-month subscription due to the site's poor navigation. I would like to cancel my subscription and seek a full refund. Can you guide me on how to proceed with canceling the subscription and ensuring a refund to my card?

Tonight, while watching TV with my girlfriend, who I met on Zoosk, I received an email notification from Zoosk. Even though I haven't used my account in over 3 months and canceled it a while ago, this incident has caused doubts in my relationship. I would appreciate it if you could assist me in proving the inactivity of my account and ensure that no traces of it remain. I believe it is misleading for Zoosk to show deactivated accounts, leading to misunderstandings like mine. Furthermore, I had an account associated with [redacted] over 10 years ago. Kindly delete that account as well to avoid any further inconveniences.

I believe I may have fallen victim to a scam involving an individual who goes by the name Richard Rakovsky. There have been numerous emails expressing feelings of love, despite us never having met in person. Claiming to be working in South Africa, he states he is of Ukrainian and English descent. Our phone calls often experience technical difficulties, and today, he requested I purchase credit cards for his phone as he claimed to have run out of funds. This incident made me realize something wasn't right. Interestingly, this person does not appear anywhere on my Zoosk account.

Yes, my husband is using this account. I am reaching out regarding Juan Iniguez. We are struggling to close this account. It has been a challenging month, and we are desperate to close it. Our marriage is at risk if we do not resolve this issue promptly. Please cease any further activity on this account besides removing his profile and personal details along with mine. We need to move forward from this situation. Your assistance is greatly appreciated.

I've been unable to log in for over two weeks. Yesterday, a lady from your site insisted the issue was with my Yahoo email. She directed me to pay €5 for a computer expert who promptly stated the same; the problem lied with Yahoo. Yet, I effortlessly accessed my account just two weeks ago. Could you please assist me in switching my login to my Gmail account at [redacted] while retaining the same password?

In late October, I signed up for a 6-month Zoosk plan and was charged A$98.67 on October 29. However, as of yesterday morning (Dec 18), around 6 weeks after joining Zoosk, I am unable to access my Views (chat) anymore. I have contacted Zoosk via email five times but have not received a solution. My login email is [redacted] Could you please address this issue and at least acknowledge my 6th email? Thanks, Glenn

Hello, a few years ago, I joined Zsoosk, and my subscription expired. Recently, I renewed my subscription for six months via PayPal. I'm in Australia and am having trouble changing my old email address, as I don't remember the password. My old email, [redacted], is no longer in use. I now reside at 55 North Ridge Ave, Peregian Springs, Qld [redacted], Australia. Unfortunately, I cannot access my potential contacts on Zsoosk even after renewing my subscription. My phone number is [redacted]. Thank you.