Zillow Customer Service Issues

I have been trying to contact Zillow since last week, but I have not been successful. It has been challenging! They need to improve their service to prevent the fraud happening on their website. In San Diego, California on the Zillow website, my profile and my real estate company's information are being used without permission. My details: - Adriana Gonzalez - [redacted] - Best American Realty Corp - We operate in Florida Properties like [redacted] Marcwade Dr, San Diego, California are listed with my profile without my knowledge. I have no connection to this property or its owners. Many people have contacted me regarding this property. Zillow needs to act immediately to correct this misuse of information, listing homes incorrectly for rent and associating them with a real estate company from another state unrelated to San Diego, California. If I do not receive a response from Zillow within two days, I will have to involve the police. Zillow should address this situation promptly.

I have been attempting to contact Zillow since last week with no success. I have encountered difficulties and they need to improve their service to prevent fraud on their website. An issue I am facing involves my profile being used alongside the information of the company where I hold my real estate license. The property at [redacted] Marcwade Dr in San Diego, California is listed showing my profile, even though I am unfamiliar with its location or its owners. This has led to inquiries from multiple individuals regarding the property. I urge Zillow to promptly address this matter as properties are inaccurately listed for rent and the name of a real estate company from a different state is being misused in San Diego, California. If I do not receive a response from Zillow within two days, I will have to report this to the police. Zillow should take responsibility and rectify this situation promptly.

I came across a property listed as "For Sale by Owner" on Zillow, with photos of a house, but it's actually for selling a lot/land. This seems like false advertising. I contacted a local agent who didn't seem aware of the details and was not helpful. It's disappointing how misleading this listing is. This experience makes me hesitant to trust Zillow.

There is a discrepancy in the listing. While the address provided is accurate at [redacted] Innkeeper Dr, Severn, MD [redacted], the image displayed is of the neighboring property at [redacted] Innkeeper Dr. This mismatch is problematic as the specific house details, including addresses on the homes and curbs, clearly do not align with the listing description. This inaccuracy has led to issues with package deliveries by UPS and FedEx relying on these images. Moreover, it may impact property valuations like Zestimates, influenced by comparable sales data. Attempts have been made to rectify this fault through Google Maps, although the timeline for corrections is beyond my control. Your prompt attention to this matter is greatly appreciated.

I am interested in working as a Handyman for Zellow in the Colorado Springs area. With over 27 years of experience in remodeling houses in Colorado, I have expertise in various trades such as painting, drywall, and installing smoke alarms among others. I have all the necessary tools and drive a [redacted] model Van. Please contact me at [redacted] or [redacted]. My name is SM Hartwick, aged 49. I am eager to work for Zellow and will be ready to sign any required paperwork. Thank you. Address: [redacted] Arvada Avenue Apt 7# Colorado Springs, CO [redacted].

Hello, I am Makgtso Mokiti. I recently applied to rent the condo located at [redacted] N. Wickham Rd. in Melbourne, FL [redacted], owned by De Yao. Following my application submission, there was an issue with my background check provided by Checkr. I received an email notification stating that my background check could not be completed due to incorrect information entered. Checkr prompted me to update my social security and birth date, which I did, but encountered another error message. As a result, the owner mentioned difficulties in obtaining my background information. I am seeking assistance in resolving this matter and ensuring the accurate transmission of my background check information to the owner. Thank you for your help.

I have some concerns about the Zestimate of my house at [redacted] Santa Ana Ave., San Francisco, CA [redacted]. On September 30, it was $2,[redacted],[redacted], and today it is $1,[redacted].[redacted]. The house has four bedrooms, four full bathrooms, and [redacted] ft² of livable space. In comparison, a house one block away at [redacted] San Leandro Way, San Francisco, CA, has three bedrooms, one bath, and [redacted] ft² of livable space. The Zestimate range for my home is $1.6M to $1.92M, while the range for the other home is $1.77M to $2.10M. I believe my home, being remodeled with more bedrooms and bathrooms, should be valued higher. Please review the pictures and video of my home as it is move-in ready. I kindly request a re-evaluation of the Zestimate for my home to reflect its true value. Thank you. - William M.

I reside at [redacted] Pioneer Drive in Sylvan Lake, Michigan. I pay property taxes to that city. However, your website wrongly lists my home in Pontiac, affecting its perceived value. Sylvan Lake has 4 zip codes, and my house falls under [redacted], which includes parts of Pontiac and Sylvan Lake. The USPS does not recognize Sylvan Lake within this zip code. My residence is in Sylvan Lake and has its own Tax ID, although a section of my property, the driveway, is in Pontiac with a separate Tax ID. Please update your records to reflect the correct information. Core Logic has already made this correction in their Public Records services. Thank you for your help. Sincerely, Tiffany G.

I have a concern with my charming vintage property in Monterey, California, just three blocks from the beach. It is essentially a duplex with two separate units. The first unit, located at [redacted] Park Ave, is a 1-bedroom upstairs unit with ample natural light, a small back deck, and a partial view of the Bay. It is conveniently close to the Naval Postgraduate School, a significant local employer. The second unit, adjacent to the first one and sharing a wall, is the original 2-bedroom cottage located at [redacted] Park Ave. My issue lies in the fact that your company has merged all the information regarding both units under the address of [redacted] Park Ave. This has led to confusion among potential renters who see incorrect details like "3 bedrooms, 2 baths" for $[redacted]. It would greatly help to rectify this error for a smoother renting process.

Many properties in The Greater Ville of St. Louis lack accurate information regarding room count, bathrooms, and updates. It is crucial to engage with the individuals responsible for providing property details to ensure accuracy. Several houses in St. Louis, especially in disadvantaged areas, suffer from outdated information. For instance, the property at [redacted] Lexington Ave., St. Louis, MO [redacted], is incorrectly listed with insufficient details. Upon closer inspection, it is a two-family residence with a spacious yard, gazebo, and a two-car garage, yet valued at only $[redacted]. These discrepancies impact the sale of my own home and contribute to the undervaluation of properties in the area. It may be necessary to move beyond written records and conduct physical assessments to reflect the true value of these houses. Collaborating with relevant parties to update property data is essential in aiding homeowners during sales processes.

I urgently need help updating the Zestimate for my property at [redacted] S Rugby Rd, Hendersonville, NC [redacted]. After completing a comprehensive renovation which includes a new roof, appliances, hardwood flooring, bathrooms, kitchen, granite countertops, custom front porch with columns, back patio, paint, sinks, toilets, and faucets, the Zestimate has not reflected these upgrades. Currently, the estimate only shows the pre-renovation value of $[redacted],[redacted], but we have listed the property for $[redacted],[redacted] due to the significant investments made in the house. This discrepancy is affecting our listing and turning away potential buyers. How can we rectify this issue promptly? Please reach out to me at [redacted] or via email at [redacted] Thank you.

My name is Laura J. I reside at [redacted] North Allegro Road, Maricopa, Arizona [redacted]. My property is currently listed for sale by owner on Zillow. Unfortunately, they have not posted the pictures I sent them and have instead used an outdated aerial photo. This has negatively impacted the sale of my property. I kindly request that the incorrect picture be removed and replaced with the ones I provided, or if not, please remove the ad entirely. The price listed is incorrect; it should be $[redacted],[redacted]. I am open to negotiations. To address this issue promptly, please contact me at [redacted]. I am facing difficulties attracting potential buyers due to this misleading image. Your assistance in resolving this matter is greatly appreciated. Thank you, Laura J.

I am experiencing ongoing issues with the search filters on your platform. Despite repeated attempts to uninstall and reinstall the app, I am still unable to find any leads within my specified parameters. This lack of functionality is hindering my ability to view any properties. I have also requested and installed updates without seeing any improvement. To enhance user experience, I suggest redesigning the filter page to allow for property management by location, county, and city, rather than just by date. Additionally, it would be beneficial to include a search option specifically for farm listings, both large and small hobby farms. Thank you for addressing these concerns. Sincerely, Miles

I would like to seek a clarification regarding my recent house refinancing appraisal. I refinanced my property, and the lender conducted a drive-by appraisal, valuing my house at $[redacted],[redacted]. Despite my Zillow Zestimate being $[redacted],[redacted], the lender explained that comparables and the property's condition determined the appraisal value. Upon checking Zillow Zestimates for comparable homes in my area, I was surprised to find higher values than mine. For instance, my neighbor's property at [redacted] Bayswater Place is valued at $[redacted],[redacted], and a similar house across the street at [redacted] Bayswater Terrace has a Zestimate of $[redacted],[redacted]. My property boasts unique amenities like an oversized driveway, high ceilings, balcony, and more. I believe these features warrant a higher Zestimate to align with the market. As potential buyers rely on Zillow estimates, I request a fair adjustment to reflect the true value of my home. Thank you. Jim Coyle, Owner of [redacted] Bayswater Place, Glen Allen, VA [redacted].

I had a listing that expired years ago and did not sell. The owner no longer wants to sell the house and requests the removal of all pictures and details, especially from Zillow. I used to be a Premier Agent but have retired and no longer advertise on Zillow. I am struggling to reach Zillow to resolve this issue, causing frustration for the homeowner who wants the information removed as soon as possible. Please remove all pictures, descriptions, and the address for [redacted] S. Riverside Drive, Sault Ste. Marie, MI [redacted]. Thank you, Diane Patrick, Associate Broker at Coldwell Banker Schmidt Realtors in Cedarville, MI.

One of our co-applicants encountered an issue while trying to complete an application through the email invitation. The message displayed stated: "This application invitation link has already been associated with another email. Please contact the primary applicant to verify which co-applicant emails have access to the application. If the primary applicant has not submitted yet, they can also change which co-applicant email has access." This seems confusing. Any advice on how to proceed would be appreciated.

I recently sold my home to Zillow, bought a new home through Zillow, and secured a mortgage with them as well. I was informed that I qualified for the Zillow [redacted] program and was promised a $[redacted] refund within 4-6 weeks after all transactions closed, provided everything was completed within thirty days of each other. It has now been almost 10 weeks since everything closed, and I am still waiting for the refund. I have emails confirming my qualification for the Zillow [redacted] program.

Last night, I posted my rental property without any problems. However, when I tried to access an application for the property, I was prompted to change my password. Despite trying the suggested password, I couldn't do it. An error message appeared, stating that my account is disabled. This is causing me trouble because I have interested parties inquiring about the property at [redacted] Broad Street, Marysville. I can still view pictures of my property and other past listings, but it shows that my current property listing has expired. Your assistance in resolving this issue would be greatly appreciated.

I reside at [redacted] Strathmoor, Detroit, MI [redacted]. I would like to address the incorrect information on your website regarding a mortgage on my property. There is no mortgage on my home, as it was purchased with cash and all renovations were also funded without any loans. Please rectify this error and update the details to reflect that no money is owed on my property. Thank you.

I have noticed that my home is listed on your website with incorrect information stating that I have a mortgage on the property, which is not true. I have tried to edit my account to correct this error, but it only allows me to change physical details of the house. I would like for the record to accurately reflect that my home is fully paid for and not encumbered by any mortgage. The property is located at [redacted] Strathmoor, Detroit, MI [redacted]. My contact email is [redacted]