YouTube Customer Service Issues

Archive 69

The following are issues that customers reported to GetHuman about YouTube customer service, archive #69. It includes a selection of 20 issue(s) reported December 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My channel has been compromised by a bot or an individual posting Doraemon content, a children's anime show. The channel is now flooded solely with this content. I suspect my channel's fate is sealed, and I wish to prevent the hacker from uploading more episodes. I aim to have the channel terminated to start fresh on YouTube with a new channel. For further evidence, I have a tweet crafted by me and my friends.
Reported by GetHuman-goreto on samedi 14 décembre 2019 07:39
I recently submitted my application to the YouTube Partner Program for channel monetization. Unfortunately, it was rejected due to reused content. This might be related to some older videos I posted a few years ago. While I've deleted some of these videos, I'm unsure if I have removed enough of them. I wish the YouTube team provided more specific feedback so I could address the issue accordingly. I would appreciate it if they could clarify what exactly was considered inappropriate on my channel. My channel name is Rose로즈 (with the last two letters being in Korean).
Reported by GetHuman-koreanme on samedi 14 décembre 2019 07:51
When using YouTube TV on my television, I see a 12-line area in the middle of the screen with details like Video ID/CPN and other information like Viewport/Frames, Current/Optimal Res, Volume/Normalized, etc. This rectangular popup persists even after trying to go to settings, system, and restart the TV. How do I remove this intrusive information from blocking the center of my TV screen? Thank you.
Reported by GetHuman-mikesite on samedi 14 décembre 2019 15:25
I am a paying member of Study IQ. The main issue I am facing is that the phone I used for login is lost now. I am unable to login with a different phone to cancel. I have tried multiple times to reset my password but I have also forgotten the SIM card I used for login. The channel informed me they cannot assist me. Money will be deducted from my account monthly whether I access the channel or not. I am looking to cancel my membership. Please assist me.
Reported by GetHuman4095256 on samedi 14 décembre 2019 15:44
The YouTube creator Onision's behavior has sparked outrage due to serious allegations. Many are appalled that the channel remains active despite evidence presented by Chris Hanson. The platform's tolerance for a potentially harmful individual is concerning, especially when compared to quick actions taken for other issues like copyright violations. There is visible frustration among users on Reddit regarding the lack of action taken against this content. This situation has painted the company in a negative light, prompting anger and disappointment from many users who expected more responsibility from the platform.
Reported by GetHuman4098281 on dimanche 15 décembre 2019 05:00
I created an account 7 years ago with the username Amelia Jeff. I am unable to remember how to access my account because it has been so long, and I cannot recall the email or password associated with it. There is a video that I posted which I would like to have removed, but I am unable to do it myself under these circumstances. It would greatly relieve me if you could assist me in deleting the video since it is causing distress with many people viewing and discussing it. Your help in this matter would be highly appreciated. Thank you.
Reported by GetHuman4099387 on dimanche 15 décembre 2019 14:13
We are attempting to sign in to YouTube TV via the AppleTV app. After inputting the code from the main page of the YouTube TV app into the provided web address, we successfully logged into our Google account from the laptop. However, when returning to the AppleTV app, it prompts us to input a new code, creating a continuous loop. In my husband's Google account, the Windows laptop and iPhone appear under "Your Devices," but the AppleTV does not. We have successfully accessed FUBOTV and Hulu without facing this complication. How can we resolve this issue and log in to YouTube TV on the AppleTV? This process should not be so challenging.
Reported by GetHuman4099931 on dimanche 15 décembre 2019 16:41
I have noticed that I was billed for another month of ad-free YouTube recently. I had paused my account for three months to manage my finances, but it seems that I was still charged despite not having enough funds. This resulted in my bank overdrafting my account. I would appreciate it if you could refund the charge so that I can recover the overdraft fees from my bank. Please reach out via email if you require any additional details. I appreciate your assistance.
Reported by GetHuman-qtreale on dimanche 15 décembre 2019 19:08
I signed up for a YouTube TV trial on November 16, [redacted], but canceled it the same day. Even though I received a $1.00 refund from Google on November 16, I was charged $53.49 on November 21. At that time, I was still subscribed to Playstation Vue and didn't want two streaming services concurrently. Despite submitting claims twice, Google stated they couldn't find any unauthorized purchases from other family members. I'm not disputing a fraudulent transaction but asserting that I canceled the YouTube TV trial. I'm seeking a refund for the November 21st charge. I reactivated YouTube TV in December after canceling Playstation Vue. Kindly refund the $53.49 for November 21 promptly. If this issue isn't resolved, I may consider switching to Hulu TV. Thank you. - Wyman O.
Reported by GetHuman-gwo on dimanche 15 décembre 2019 20:56
Hello, I urgently require your assistance. Someone has obtained my old videos from a Facebook account that I deleted a few years ago. To my shock, after searching my name on YouTube, I discovered that these videos have been posted on a channel named Nicoll Sukenik. This impersonation is alarming, and despite my attempts to report the account, I have been unsuccessful. I kindly ask for your help in either deleting the entire account or at least removing all the videos associated with it. Your prompt action on this matter is greatly appreciated.
Reported by GetHuman-nicollsu on dimanche 15 décembre 2019 21:43
I wanted to share my frustration regarding the increasing number of commercials on the platform. Initially, there were none, then one occasionally, and now there are four. This excessive advertising may drive users away to other platforms. It seems like prioritizing profit over user experience may backfire in the long run. The appeal of the platform was its original format, and these changes could diminish its popularity.
Reported by GetHuman4101579 on lundi 16 décembre 2019 00:13
Hello everyone, I recently purchased a YouTube channel named "wwehdclips," which I later renamed to "Sports Centre." However, I am now unable to locate this channel in my email account. It appears that the channel name has been changed to "3xdchetan" without my knowledge. I had acquired this channel for $[redacted], and now I suspect foul play as the previous owner seems to have regained control of it. Any guidance on what steps I can take in this situation would be greatly appreciated. Thank you.
Reported by GetHuman4102063 on lundi 16 décembre 2019 03:15
Hello YouTube, I am deeply concerned as my favorite YouTube channel, onlyias, was hacked yesterday on 15-12-[redacted]. This channel is a valuable resource for UPSC CSE educational content, and I have been a regular viewer for the past 2 years. All of us UPSC aspirants are urging you to address this matter promptly. It is crucial that access be restored to the rightful owner of this channel, especially with our exams approaching. The hacker has rebranded the channel as EduStory TV. Thank you for your attention to this urgent matter.
Reported by GetHuman4103274 on lundi 16 décembre 2019 11:55
I have a YouTube channel with some videos that have reached 1 million views. Recently, I discovered that I could potentially earn revenue from the views on my channel, but I have not received any information about this. I am unsure if I was supposed to be contacted regarding the eligibility to receive payment for the views. Can I please be directed to someone who can provide me with more information and clarify how this process works?
Reported by GetHuman-ranaald on lundi 16 décembre 2019 12:46
Hello, I am with FrieslandCampina in the Netherlands. We acquired the cheese brand Parrano last year along with its associated media channels. Unfortunately, we are facing an issue with the Youtube channel login information being linked to a deleted email address. This has left us unable to access or reset the password for our brand's channel. We are requesting assistance in permanently deleting the Parrano channel so we can establish a new one. Thank you. Regards, Xander
Reported by GetHuman4104641 on lundi 16 décembre 2019 16:17
I unwittingly signed up for a YouTube Music trial and a YouTube Premium trial that I thought included YouTube Music. I had a YouTube Premium 3-month trial which should have superseded the single YouTube Music trial that ended on 12-14-[redacted]. On that date, I was unexpectedly charged $10.89. Despite my efforts, I couldn't find a way online to cancel the YouTube Music subscription. I've tried reaching out to various Google phone numbers but only encountered automated systems. Can someone please advise me on how to get a refund of $10.89 to my Visa debit card and cancel the YouTube Music subscription, as I already have it through my YouTube Premium trial? Thank you for your help.
Reported by GetHuman4105015 on lundi 16 décembre 2019 17:04
Dear Sir, On Saturday, I purchased a Premium YouTube account at our local library using their computer since I do not own a personal computer or a smartphone. When viewing YouTube on the library's computer, there is a Premium logo at the upper left corner of the screen, ensuring an ad-free experience. However, I noticed ads on my Smart TV when accessing YouTube at home. I would appreciate guidance on how to enjoy ad-free YouTube on my TV as the main reason I upgraded to Premium was to avoid ads. If this feature is not available on my TV, kindly assist me in canceling my account. Thank you for your help. Sincerely, J. Magcalas
Reported by GetHuman4105411 on lundi 16 décembre 2019 17:53
It is concerning that YouTube is censoring comments on sexuality that they disagree with, which violates the principle of free speech. Their one-sided favoritism towards a particular viewpoint seems unfair. It is important to protect the rights and voices of all individuals, including Christians. The restrictions imposed by YouTube are questionable and go against the essence of the 1st Amendment. It is crucial to uphold diverse opinions and engage in constructive dialogue rather than stifling differing perspectives. Familiarizing oneself with human anatomy and understanding the implications of such policies on constitutional rights is essential. These actions by YouTube raise valid concerns about their approach to maintaining an open platform for all individuals to express their views freely.
Reported by GetHuman-delbarto on lundi 16 décembre 2019 18:08
I have an old YouTube account that has a name I can't mention without causing offense, and I want to access it to create content using that name. The account was created before YouTube merged with Google, so I can't log in because it's not linked to a Google account. I saw a video on how to retrieve Legacy accounts by searching for "I logged in with a YouTube username" in the help section. Following the instructions, I clicked on a link to log in to my old account with just the password. However, the link redirected me to a page like youtube.com/oops, making it seem impossible to recover the account. If you have any solutions, please let me know.
Reported by GetHuman-terbhs on mardi 17 décembre 2019 02:15
While live streaming on YouTube using Streamlabs, my stream was abruptly shut off during a Roblox session where I typically play Ninja Legends and do pet giveaways. There was no inappropriate behavior, yet my stream was stopped just as I was reaching for another device. Upon reviewing the stream, I found nothing wrong. Now, I am blocked from live streaming, despite posting two videos addressing this issue. The comments were disabled on my first video but not on the second. Although my initial reaction was to suspect hacking, I could still upload content without it being deleted. I kindly request assistance from YouTube to resolve this problem as my fans are eager for more content.
Reported by GetHuman4109093 on mardi 17 décembre 2019 06:48

Help me with my YouTube issue

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