The following are issues that customers reported to GetHuman about YouTube customer service, archive #68. It includes a selection of 20 issue(s) reported December 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've forgotten the email and password to my previous YouTube account from approximately five years ago. Fortunately, I recall the phone number associated with the account. However, it's a landline number that doesn't receive text messages, making it challenging to receive any confirmation codes. I'm keen on regaining access to this account to delete it. The account shows up on Google searches related to my name, leading to bullying from classmates and causing me embarrassment. I have evidence to verify ownership of the account.
Reported by GetHuman-lhannabu on Selasa, 10 Disember 2019 pukul 22.43
A few years ago, I created a music video titled "Hayden Aston - You’re so small [Ben Philp diss track]" that is now causing me to be bullied. Unfortunately, I am unable to access the account details as the password has been changed, preventing me from recovering the account. I kindly ask for assistance in having the video removed or potentially shutting down the entire channel, "LG Network." Thank you for any help you can provide.
Reported by GetHuman4075372 on Selasa, 10 Disember 2019 pukul 22.59
I am a new female streamer faced with harassment from another YouTuber named Flarp127. He has been continuously making death threats to my viewers and myself, as well as mocking individuals with cancer. This harassment has been ongoing for the past five consecutive days and has escalated to spamming. Flarp127 has created over 50 fake accounts to intensify the harassment, using derogatory language like "whore" and "bitch" non-stop. I seek assistance in handling this situation, as my primary goal is to enjoy gaming and streaming without facing such distress. I aim to create a welcoming environment for my friends from my home state who support my streams.
Reported by GetHuman-alysarho on Selasa, 10 Disember 2019 pukul 23.05
Hello,
I often face an issue on Youtube where after watching a video and hitting back, it takes me to the top of the recommended list instead of where I left off. This can be frustrating when I want to continue watching from where I stopped. Is there a way to ensure that Youtube always takes me back to the same place on the recommended list? Thank you.
Regards,
Michael
Reported by GetHuman4077739 on Rabu, 11 Disember 2019 pukul 13.22
I had two YouTube channels back in [redacted] and [redacted]: "Wife Delight" and "Jessica's World [redacted]." For legal purposes, I need to provide a detailed breakdown of demographic data for my viewers and renters via Google Adsense. I am seeking information on sales, as well as the countries where viewers rented and watched my videos between January [redacted] and December [redacted] for both channels. Could you kindly help me obtain this data? Thank you.
Reported by GetHuman4078284 on Rabu, 11 Disember 2019 pukul 15.10
I am concerned about a YouTube video filmed at a secured state correctional facility where I was mistakenly recorded while performing my job duties. Despite my effort to stop the filming, the video was posted, leading to harassing calls and racial slurs being directed at me. This has put my safety at risk, considering the large number of viewers. I request the video be removed to protect my identity, as my face is visible in the footage. The YouTube account in question is "WolfyGladly: Accountability Inspector," and the incident occurred at SCI Chester in Chester, PA during a 1st Amendment Audit.
Reported by GetHuman-luvjulia on Rabu, 11 Disember 2019 pukul 18.55
I have an old account that I forgot the password to years ago. I haven’t needed to log onto it because my friends and I have been able to enjoy the video I made by searching for it. Today I noticed that I am no longer able to find the video. I tried following some leads to the video but it looks like it's been taken down. This video is very dear to a lot of people. There are lots of hard work and memories in the video, and I would really like to figure out what has happened to it.
Reported by GetHuman-arielraf on Rabu, 11 Disember 2019 pukul 19.15
Hello Youtube, this is Jalen Allen. I recently sent an email from my account, “[redacted]”. In the email, I mentioned that I had a YouTube channel named “Ethan Beewee” active three to four years ago, filled with cringe-worthy content from my younger days. I admitted to attempting to file a false copyright claim to have the channel removed out of embarrassment. I apologized for this and expressed my sincere desire to have the channel deleted as it is causing me distress. I also mentioned two other old channels, “Buffalobag Mania” and “Qertie Ricco”, which I would like to be taken down for similar reasons. I am feeling overwhelmed by the fear of these embarrassing videos resurfacing and impacting my current life. It would mean a lot to me if you could promptly remove these three channels. I provided my contact email for further communication. Thank you for your understanding and assistance. Jalen Allen
Reported by GetHuman-jalenall on Khamis, 12 Disember 2019 pukul 00.51
The channel owner known as "Aarona Lopez" is accused of violating a protection order against Curtis "50 Cent" Jackson. Allegedly, she engages in cyberstalking and harassment, persisting even after being blocked on all platforms. YouTube, unlike other platforms, has not taken any action to address this behavior, allowing her to continue her actions. Aarona is reported to have harassed law enforcement officials as well, even livestreaming during one of her 11 arrests. She has been informed by YouTube of her ban from their LA campus due to an incident involving misconduct towards a receptionist on a livestream. Aarona is said to defame various individuals, including Deon Cole and Tanya Irvy. The writer questions if YouTube should permit this behavior on their platform, considering it involves slander, bullying, and potentially libelous actions. They feel that bullying and harassment go against the principles they believed YouTube stood for and threaten further action if the situation is not addressed promptly.
Reported by GetHuman4084092 on Khamis, 12 Disember 2019 pukul 15.14
I connected my Roku Streaming Stick model #3500R to my TV and wanted to add YouTube TV. After setting up the subscription on my computer and phone, I realized my old stick couldn't access YouTube TV. I purchased a Roku Ultra, and now I have two accounts. Is there a way to reverse one of the charges for the subscription?
Reported by GetHuman4084208 on Khamis, 12 Disember 2019 pukul 15.31
I subscribed to YouTube Music for a month for [redacted] INR and found out it doesn't work on the main YouTube app. I expected to listen to content with the screen locked like on YouTube Music. I then subscribed through the main YouTube app but still couldn't lock the screen. I would like this feature or a refund. Why aren't there 3, 6, 9, or 12-month subscription options available? Offering longer subscriptions at a discount would benefit both the consumer and YouTube. Why discriminate against certain countries? I would appreciate a genuine response. You can reach me at +11-91-96[redacted]7 or [redacted] Thank you.
Reported by GetHuman-asheeshd on Khamis, 12 Disember 2019 pukul 16.29
I have two separate email accounts, leading to two separate YouTube accounts. One of my accounts holds several videos, while the other has only a few. However, both accounts have vanished, and I am met with a blank screen when trying to access YouTube with either email. Instead, a message prompts me to learn more, redirecting me to my Google account settings to manage accounts. I am unsure why both accounts have disappeared, as I do not post conservative content, only watch it. Could this purge of conservative content creators be the reason for my accounts being deleted? I am willing to remove YouTube from my life, but I need access to my videos from both accounts. Please provide clarification on this matter.
Reported by GetHuman-suzycrea on Khamis, 12 Disember 2019 pukul 16.56
I would like to cancel my YouTube TV account as it exceeded my expectations in terms of cost. I noticed the price only after accepting the free TV offer. I have not used the service and wish to cancel it immediately. If any charges have been applied, I request a refund. Since I am on a free trial, no funds should have been deducted from my bank account.
Reported by GetHuman4085610 on Khamis, 12 Disember 2019 pukul 19.19
I run a YouTube channel, and one of my trending videos needs a specific part trimmed, but I can't save the changes. I keep getting a message that says, "Elements can only be placed in the last 20 seconds of the video" in red. This issue only happens with this particular video, as I can easily edit others without any problems.
Reported by GetHuman-itslilsh on Khamis, 12 Disember 2019 pukul 20.59
I have been using YouTube TV's DVR feature to watch NFL games, and it has been great. Lately, I've been experiencing issues with the "start from beginning" and "resume from last watch" options. When I select them, it starts me live instead, which ruins the experience. It's frustrating as a father of three kids, as the DVR helps me keep up with my favorite sport while balancing family life. I'm wondering why this change occurred and if there is a solution to fix it.
Reported by GetHuman-andrewtd on Jumaat, 13 Disember 2019 pukul 01.33
I've noticed some strange occurrences on my YouTube channel (Red x Davey x Sebbey). Lately, all of my comments, replies, as well as my pinned comments and likes on others' comments have been vanishing unexpectedly. This issue persists whenever I post a new comment, only for it to disappear after some time. I made sure none of my comments had any inappropriate language. Despite reaching out to YouTube, I have not received a response. I would appreciate it if my comments on the videos could be restored.
Reported by GetHuman-adirmaim on Jumaat, 13 Disember 2019 pukul 07.02
I need assistance with an issue related to someone sharing my Instagram live video on YouTube, which has now gone viral. Despite filing a copyright claim, I received an email requesting more details. The video contains explicit content, and despite my efforts over the past seven months to have it removed, it keeps resurfacing. I am feeling overwhelmed as YouTube is asking for additional evidence this time. I am a 19-year-old from India, and I regret the immature actions that led to this situation. Can someone please advise me on how to effectively take down these videos and provide the necessary support?
Reported by GetHuman4089478 on Jumaat, 13 Disember 2019 pukul 14.40
My Instagram Live sessions keep getting reuploaded on YouTube with explicit content. Being from India, I need assistance in removing these videos. Despite my attempts to take them down, new ones keep appearing every seven months. When I report the channel for copyright infringement, YouTube requests more personal information. I want a quicker solution to remove my videos from these channels. I acknowledge my mistake as a 19-year-old, but these continuous reposts are damaging my reputation and my family's name. I seek urgent help to address this situation.
Reported by GetHuman4089478 on Jumaat, 13 Disember 2019 pukul 14.44
The YouTube app on my Samsung TV is malfunctioning. The recent updates have made it worse. The new gray backgrounds consume more power, and the layout changes have created inefficiencies. The latest update has elements repeated unnecessarily like the "Home" icon and text cluttering the screen. The Subscriptions section now only displays one visible thumbnail and text, compared to the previous four. The redesign of the menu layout has led to wasted space and cut-off text. The Save menu now has a gray background, which is energy-intensive and slows down navigation. It's challenging to distinguish between thumbnails due to the color change.
The issues introduced in the latest version (web_[redacted]1) need urgent attention. The inefficiencies in space usage, sluggish navigation, and increased power consumption due to the gray background are frustrating. The user interface needs to be optimized for better user experience. The unnecessary introduction of gray elements and the slow performance must be rectified promptly. Your consideration in resolving these issues would be greatly appreciated.
Best regards, Eagle
Reported by GetHuman-eagleize on Jumaat, 13 Disember 2019 pukul 16.40
I reside in Summerville, South Carolina. I set up my YouTube TV account here in late [redacted] or early [redacted]. Watching my local evening news was never an issue until 2 days ago. Suddenly, my location switched to a New York zip code and I haven't been able to change it back despite multiple attempts. I've deleted and reinstalled all connections from browsers to apps, but the issue persists. I even verified my permissions and they seem correct. I'm at a loss on how to fix this as I prefer to watch my local news rather than New York news. Any advice on how to resolve this would be greatly appreciated.
Reported by GetHuman4091431 on Jumaat, 13 Disember 2019 pukul 19.51