YouTube Customer Service Issues

While watching videos on YouTube, I came across an offer for a free one-month trial of YouTube Premium. I followed the link and entered my information as prompted. To my surprise, I received a notification that £15.99 was debited from my bank account following this transaction. I was taken aback as I had signed up for a FREE trial. I kindly request a refund of this amount since I have not utilized any of the premium benefits and did not intend to make a purchase. The misleading advertisement of a free trial has left me feeling disappointed. Thank you for your attention to this matter, and I look forward to resolving this issue promptly.

I operate a channel named "GAMING with Gregory" with over 158k subscribers. On average, my videos receive around 10k to 20k views per upload. However, in my last three videos, I have noticed a significant decline in performance. Lately, my videos struggle to exceed 3k views in total, a sharp drop from the previous engagement within just 10 hours. I am puzzled by this sudden change as my content remains consistent.

Hello, I am reaching out because I experienced a rather unexpected event recently. I have been using YouTube through my Google account for several years, primarily for watching videos with minimal interaction on the platform. To my surprise, I received an email notifying me that my YouTube account has been suspended due to a violation of the Community Guidelines. This came as a shock because I am unaware of any actions on my part that could have led to this suspension. While I might have brushed it off, I am concerned as I have amassed playlists and saved videos over the years that I was looking forward to revisiting in the future. I would greatly appreciate it if this message finds its way to someone who can genuinely assist me. The Google email linked to my YouTube account is: - [redacted] Thank you for your attention to this matter and I eagerly await your response. Best regards, Julian Kochański

When I was younger, I thought it would be fun to create a YouTube channel using my real name. However, I have come to realize that this might not be the best idea, and I would like to have the videos removed. I have recently changed my phone and number but still use the same email address. I assumed that my videos would appear on my new phone, but they haven't. Unfortunately, I am unable to delete or recover anything because I do not remember the associated phone number. I have been attempting to resolve this for years without any luck. The channel is registered under the name Leneva Martin and contains 14 videos created 4-5 years ago, soon to be several years old after the new year. It features an orange logo with an "L" in the middle. I would greatly appreciate any assistance as I have tried countless times to no avail.

When I was younger, I thought it would be fun to create a YouTube channel under my real name. However, I now realize it's not the best idea, and I would like the videos removed. I recently got a new phone and number but still use the same email. I expected the videos to show up on my new phone, but they haven't. I can't delete or recover anything because I don't remember my old number. I've been trying for years to figure it out, but nothing has worked. The channel is under the name Leneva Martin, with 14 videos created 4-5 years ago (almost 6 years after the new year). It features an orange logo with an L in the middle. I would greatly appreciate your help since I've tried countless times with no success. I would like YouTube to delete all the videos and remove the account, as I'm unable to do so myself.

I uploaded a video that was flagged for content infringement. The thumbnail was changed without my consent or knowledge because of nudity concerns, even though other videos from the same event had more explicit thumbnails. All the footage belongs to me. Because some of my content is controversial, I fear receiving multiple strikes from the algorithm. Thank you, and may the force be with you!

I paused my YouTube premium family account, but it unexpectedly resumed today and charged my credit card $18. Unfortunately, this cost is beyond our budget, especially since my family relies on food stamps. I have since cancelled my premium subscription today, less than a day after it resumed. Moving forward, I believe there should be a notification system in place providing ample time to reactivate, such as a week's notice with the ability to extend the pause option. I am seeking assistance to arrange a refund for the recent charge.

I notified YouTube about a video that violated my privacy by including my full name in the title. After YouTube contacted the channel owners, they removed my name from the title but added false accusations with my last name in the description (edited after YouTube's intervention). In addition to this, the video owner sent me a threatening email which I have a screenshot of and can provide to YouTube.

Hello, I accidentally signed up for the Premium Package twice yesterday. I want to cancel the second sign-up to avoid being charged twice. The sign-up was for Monday, December 9, [redacted], with three months free and payment starting on March 8, [redacted]. I mistakenly signed up for this package as I already have a music plan with YouTube, which costs $12.99 each month. Please remove the duplicate subscription I made yesterday on Monday, December 9, [redacted]. Thank you.

Hello Youtube community, I am currently facing some problems with my analytics related to views and watch time. Can someone please guide me on how to fix these issues? View Issue: We are currently encountering problems with the systems that provide real-time data, leading to potential inaccuracies in view counts and video performance reports. Rest assured, we are actively working to address this issue. Watchtime Issue: Similar to the view problem, we are also facing challenges with real-time data for watch time, potentially affecting the accuracy of view counts and video performance reports. Our team is diligently working to resolve this issue. I would greatly appreciate any assistance in resolving these matters. Thank you.

Hello, I am the owner of the YouTube channel Captain Korea with [redacted],[redacted] subscribers. I believe my account has been hacked. When I try to sign in using the Gmail linked to my YouTube account, it shows no videos, no subscribers, and now Captain Korea is a separate channel. Moreover, the profile picture has been changed, indicating a potential hack. I am extremely concerned and upset about this situation as the channel holds sentimental value to me. Please assist me. Thank you.

There is a YouTube channel called Spirit Encounters ITC run by someone known as Chris Moon. This paranormal channel has been causing distress for three years through various means such as sharing personal information on videos and social media. He has disrupted relationships and friendships. Leaving YouTube hasn't stopped the issue. Removing his channel could prevent further harm. Contacting him directly could escalate the situation. Terminating the channel might be the best solution. Thank you.

My son, who is 16 years old and has a learning disability, inadvertently signed up for YouTube TV and now needs help canceling the subscription. This was his first time using his debit card online. He was charged $49.00 plus tax on his Visa card. I, his mother, Marie Jasso, would like to have the TV subscription canceled and the charge refunded. You can reach me at [redacted] or call me at [redacted]. His email is [redacted] Thank you for your assistance.

I would like to address a concerning matter regarding the YouTube platform. There has been a prolonged issue involving Onision, also known as Greg. The content he produces is deeply troubling. It is disturbing to witness an adult exhibiting breakdowns and sharing them on the platform. What is even more distressing is that YouTube consistently permits him to do so. His content flagrantly violates numerous community guidelines, particularly those related to nudity, violence, and child safety. Onision appears to be exploiting the platform to target vulnerable individuals, particularly children. It is perplexing why YouTube still allows him to upload videos. I urge YouTube to take necessary action to remove both him and his multiple channels from the platform.

I have been dealing with cyberbullying on my channel for the past two years. Minors have been relentlessly attacking me with dislikes from multiple accounts, posting offensive comments, and accusing me of harassment to try and sabotage my YouTube career. I am seeking help on how to address and resolve this ongoing issue as it is escalating and becoming increasingly difficult to manage.

Hello, I am Peter Snape. I have an account with you under the name HEMMI5.7V8, but I cannot locate it. I had music stored there that I enjoyed. Can you assist me in finding it? My previous address was 7 St. Katherine's Court, Ipswich, IP29DF. I would also like to update my address to H6 The Grange Country Park, East Bergholt, Colchester, Essex, CO76UX. Thank you.

I signed up for a YouTube TV free trial, intending to avoid charges. Unfortunately, I missed canceling it by a day and saw a pending charge on my scouting account. Despite blocking the charge and cancelling the service on 12/6, the payment still went through, and my account is now active for an additional 26 days. I want to end the membership immediately and receive a refund as I did not want to pay for a month of service.

There is a scam advertisement circulating on YouTube that has been causing a lot of trouble. Numerous individuals have reported being charged £40 after clicking on an ad for "Your Fitness Guru" by Modo Mobi. Once you click on the ad, you receive four text messages notifying you of the charge. When you reach out for assistance, you're informed that the money has already been taken, and are then provided with a link for a supposed refund that never materializes. This deceitful ad is troubling because it even appears on videos targeted at children, and it's concerning to see so many people, including myself, falling victim to this scam.

I updated my account name on YouTube about 3 years ago, but my videos still display the old name, which is embarrassing as I was young when I chose it. Even though my friends see the new name, it hasn't updated universally. I checked the settings, and the new name is saved there, so I can't manually change it again. I really need to permanently update it to avoid the old embarrassing name being associated with my videos.

What are the requirements to become a Shen Yun dancer? For anyone doing any writing, Grammarly is a must! I was on YouTube for 2 hours yesterday and saw those advertisements more than 30 times! Are you trying to make people go crazy or just push them away from YouTube? The ongoing ads at the start and during certain breaks are starting to make using your platform frustrating! Do you understand that this is a path to nowhere? As more people leave, there will be fewer viewers for companies to target with ads! I heard that D-tube has a fantastic privacy policy and no advertisements!