YouTube Customer Service Issues

Archive 61

The following are issues that customers reported to GetHuman about YouTube customer service, archive #61. It includes a selection of 20 issue(s) reported October 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My YouTube channel was recently terminated due to policy violations related to spam. It seems that my associate may have engaged in sub-for-sub activity, which is against the terms of service. I have already informed YouTube that I have revoked access from this individual and assured them that it will not occur in the future. I am seeking guidance on how to proceed in order to have my channel reinstated. Thank you.
Reported by GetHuman-toyadven on jueves, 31 de octubre de 2019 10:55
Hello, I canceled my YouTube subscription a few months ago, but I am still being charged. I also have Apple Music now, so I am paying for two subscriptions. I would like a refund for the subscription I haven't used since I started using Apple Music in September. I have tried reaching out multiple times without success. I appreciate your help. Thank you.
Reported by GetHuman-kimfato on jueves, 31 de octubre de 2019 13:06
Hello, I'm Olek from Poland. I'm inquiring about my favorite channel on your platform, TV wrealu24. The issue I'm concerned about is the owner's claim that YouTube has banned the channel from monetizing through advertisements. This channel relies on user support and YouTube ads for its existence. I appreciate the independent journalism it provides, which is unbiased and honest. I would like to understand the reason behind YouTube's decision to restrict their ability to earn from advertisements. Thank you.
Reported by GetHuman-idude on jueves, 31 de octubre de 2019 17:30
I've been trying to claim my YouTube channel, but I'm facing difficulties. I need to remove some videos for privacy reasons, as it is my right to do so since I uploaded them. My main YouTube account email is my college email, and I haven't transitioned to Google yet. Despite knowing my password, I keep receiving an error message stating I can't claim my account. I kindly request access to my account be reinstated. Thank you.
Reported by GetHuman-biehler on jueves, 31 de octubre de 2019 19:46
My son is going through cyberbullying because Randy Screws shared a video of him on YouTube without permission, where he threatened self-harm. This has led to bullying at school, and it's distressing him to the extent that he doesn't want to go to school. Randy Screws was wrong to share that video. Please contact me before this escalates further.
Reported by GetHuman3862327 on jueves, 31 de octubre de 2019 21:01
Hello, In July [redacted], my account on YouTube was hacked. A few months ago, YouTube support informed me that my account had been recovered along with my AdSense account. They assured me that my earnings would transfer soon, but after waiting for a month, nothing happened. I notified them of the issue, and they opened another case, yet my earnings of over $40,[redacted] remain inaccessible. I involved my lawyer to contact Google for assistance, but YouTube support stated they couldn't assist further once legal action was initiated. I am reaching out for any help as it has been nearly 4 months, and no progress has been made by YouTube support to resolve this matter.
Reported by GetHuman3866714 on viernes, 1 de noviembre de 2019 17:05
In September [redacted], my roommate and I had a disagreement that he recorded without my consent. He uploaded the video on YouTube on his channel named Ponderlust. The video, labeled "the night Suzie attacked me," is misleading as it does not accurately represent the situation. I am a vulnerable adult with mental and cognitive disabilities, making me concerned about the possible public release of the video. I believe Christopher Howard Nance of Ponderlust has crossed a line by sharing our private conflict on a public platform. I kindly request the removal of the video as it is causing me distress and using intimidation tactics. Thank you.
Reported by GetHuman3867915 on viernes, 1 de noviembre de 2019 20:06
I want to share that I have used YouTube for staying updated on news, healthcare, and job-related information. Regarding job opportunities, I came across a data entry position offering $37.25 per hour to work from home on UBATracers.Com, presented by Sandy Sauve. However, when trying to access the information, I encountered an error message on Click Funnels stating the page does not exist. I have diligently submitted data entry items for 20 parties as per the instructions provided by the company. I was promised a check amounting to 10% of the total gross proceeds for the unclaimed proceeds. Despite paying fees for the forms, I have not received any payment after waiting for a month. Given the potential earnings from this job, I am eager to resolve this issue and continue working. I was expecting a paycheck on Fridays as communicated by Sandy Sauve indicating my success in the role. I am perplexed by the lack of communication and the negative reviews about UBA TRACERS. I hope to receive clarification on this matter soon. Thank you, R. Pang
Reported by GetHuman3869557 on sábado, 2 de noviembre de 2019 1:52
My YouTube account, which has been trouble-free for years, was unexpectedly deleted without any prior warnings or explanations. I only had one public video, an old one featuring an antique computer, which did not violate any rules. The other videos were only shared via URLs with family and friends. I have tried to explain this misunderstanding, but my honest attempt was dismissed without any details on the alleged violation. As a grandparent who reads books for my grandchildren far away, it is disheartening to have these innocent family videos taken away without any clear reason. The lack of transparency and empathy from YouTube is disappointing, and my wife and I are feeling quite discouraged. Your assistance in this matter is greatly appreciated. Thank you.
Reported by GetHuman-rogerdip on sábado, 2 de noviembre de 2019 2:39
A few days ago, I received an email from [redacted] stating that my channel would be closed in 24 hours due to spam videos. The email mentioned marked videos and instructed me to click a link for more details. Unfortunately, clicking the link only redirected me to the YouTube homepage without providing any further instructions. After 24 hours, my account was closed and all access was revoked. The following day, I discovered that my channel had been sold to Sean Hannity Shows, where live streams were being posted, causing confusion and concern among my community. The MDazzle channel is of great significance to me as it was intended to serve as a portfolio for my post-secondary aspirations. Your assistance in resolving this matter is greatly appreciated, as it holds great importance for me.
Reported by GetHuman-mdazzle on domingo, 3 de noviembre de 2019 18:53
I encountered an issue managing my YouTube brand account, Ferocious Games. Yesterday, after uploading a video, I faced difficulties accessing the account today to upload more content. I resorted to creating a new account with the same name,leading the upload process through the beta version. However, it lacked the familiar options. When attempting to verify the account for custom thumbnails, I was informed that my phone number had been used excessively and required a different number. I am utterly confused by the complexity of managing YouTube accounts. I aim to consolidate my Gmail accounts into one primary Ferocious Games YouTube brand account, which is user-friendly and dependable for uploading videos efficiently. I seek guidance on achieving this goal with clear instructions from a customer service representative without incurring toll charges. Your assistance is greatly appreciated. Thank you, Jason.
Reported by GetHuman3885245 on martes, 5 de noviembre de 2019 3:30
Hello, my name is Joe F. I created a YouTube channel named thefazz0011 seven years ago when I was 11. I posted some videos that I deeply regret now. I want to launch a new channel and make it successful, but I fear that the old channel will negatively impact my chances and affect me both professionally and mentally. The old channel has taken a toll on my mental health over the years, causing me anxiety about performing in front of others due to past incidents. I kindly request assistance in removing this channel from YouTube or making it private. Thank you for taking the time to read this, and I hope for your support in this matter.
Reported by GetHuman3887820 on martes, 5 de noviembre de 2019 16:08
Hello, my name is Jayd Fleming, and I am reaching out regarding a video posted on your channel. Recently, a video featuring my cousin and me as children has been removed due to alleged policy violations. I am surprised by this decision as the video, titled "Monster in the Bedroom," was innocent and humorous, showcasing our vivid imaginations while spending time with our grandparents. This video holds special memories for us, and its deletion has saddened our family. My grandfather, who filmed the video, has already appealed the removal. I kindly request a review of this situation to reinstate the video, as it means a lot to us. Thank you for your attention to this matter.
Reported by GetHuman3889242 on martes, 5 de noviembre de 2019 19:11
I reported a video posted by someone here that was taken down for a few days, but they created a new page. The video contained bullying and harassment, and I did not give Nick Simmons permission to post it. I am requesting a cease and desist, or I will pursue legal action. Despite reporting it multiple times, my video remains up while others were removed. The user's page is Pitbullsvs Predators. This video caused me to lose my job and be hospitalized in the ICU due to depression. Even though he claims to be helping the community, he is not. I want my information and video removed from the site permanently. Thank you for your attention to this issue. I will report the video again today to assist in its removal. Thank you. David
Reported by GetHuman2845639 on martes, 5 de noviembre de 2019 20:50
I am frustrated with the placement of adverts in YouTube videos. While I understand the need for ads at the beginning or end of a video, having them in the middle and throughout is disruptive. It is particularly annoying when trying to focus on educational or meaningful content. Nowadays, it seems like ads appear continuously and are unskippable. This constant interruption is irritating. I would appreciate it if someone could assist me with this issue as it is becoming unbearable. Thank you. - Paul
Reported by GetHuman3894618 on miércoles, 6 de noviembre de 2019 16:24
I need assistance with my Youtube channel. After I unhidden my channel, it initially showed no subscribers, but most have reappeared since then. However, I am now facing an issue where it says I am not monetized, despite being partner verified. I find it confusing that I am asked to reapply for monetization when there have been no violations noted. Throughout the period my channel was hidden (Aug 18, [redacted] - Nov 4, [redacted]), I received no violation notifications, and my account states I am partner verified with no issues. I have contacted both Youtube and Google Adsense regarding this matter without a resolution. It seems odd that I am partner verified but showing no monetization. I would appreciate any help in resolving this promptly. My Youtube channel is "ND Playground" and my email is [redacted] I am open to sharing screenshots if needed, please let me know how I can do that. Thank you in advance for any assistance.
Reported by GetHuman-ndplaygr on miércoles, 6 de noviembre de 2019 21:56
I attempted to access the free trial three weeks ago, but encountered numerous issues. I was unable to connect to the service despite spending hours trying. Although I only intended to sign up for the trial, I have been charged $49.99 for a month's service, which I did not authorize. I have had problems connecting to YouTube TV and noticed additional unexplained charges from Google that were partially reversed. This negative experience has led me to believe that YouTube TV might not be the right fit for me compared to my previous provider, Comcast. I kindly request a resolution to the PayPal charges. Thank you. B.F.H. Email: [redacted] Address: [redacted] Rockhaven Ct., Marietta, GA [redacted] Phone: [redacted] P.S. I encountered difficulties with customer service callbacks and touch-tone responses, which was frustrating.
Reported by GetHuman-bfhjr on jueves, 7 de noviembre de 2019 22:30
I primarily use YouTube for watching videos. Recently, my account was suspended without any valid reason. Fortunately, after appealing the suspension, it was lifted promptly. However, upon logging back into my account, I noticed that all of my meticulously organized playlists, including over [redacted] saved videos, have vanished. These playlists held videos on various topics like comedy, vlogs, and gaming content. It's disappointing that after the unjust suspension, I now have to deal with the loss of my playlists. I would like to know if there is a way to recover them or if there is a means to bring this issue to YouTube's attention. Thank you.
Reported by GetHuman3904634 on viernes, 8 de noviembre de 2019 12:12
As a U.S. Army 20-year Veteran, I am puzzled by YouTube TV's requirement to input a ZIP Code and restricting channel access based on location. Many individuals, including service members stationed worldwide and domestic citizens, wish to view hometown news and sports but face obstacles in doing so. If there are regulations hindering ZIP Code flexibility, it seems counterintuitive as YouTube TV could benefit financially by allowing users to watch desired content regardless of location. One possible resolution could be to introduce a contract system where users select a ZIP Code for a set period, ensuring fair compensation to local networks. It is vital for YouTube TV to explore ways to enable viewers to access preferred ZIP Code channels. Personally, as a veteran who misses Boston news and sports, living in Iowa makes it challenging to watch desired content. I currently use Sling, but if YouTube TV permitted ZIP Code flexibility, I would gladly switch. I urge the company to consider implementing a military/Veteran waiver to address this issue and revolutionize their service for a wider audience. Your consideration of this proposal is greatly appreciated.
Reported by GetHuman-ajcoutur on viernes, 8 de noviembre de 2019 15:48
Hello, I want to address an issue that I believe has already been reported, where user accounts are being disabled without reason. Some users are losing money and their loyal subscriptions due to this problem. This harmful practice is causing frustration and resentment among the community. It's important to understand that the viewers are the lifeblood of this platform. If this continues, it could lead to a significant decline in users and ultimately harm the entire community. I urge for a resolution to prevent further discontent. Thank you for your time in considering this matter.
Reported by GetHuman3909392 on sábado, 9 de noviembre de 2019 7:15

Help me with my YouTube issue

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