YouTube Customer Service Issues

Archive 56

The following are issues that customers reported to GetHuman about YouTube customer service, archive #56. It includes a selection of 20 issue(s) reported October 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I subscribed to Utube TV and canceled on the same day of signing up as I couldn't watch the Detroit Lions game on September 22, [redacted]. My nephew, a [redacted] NFL TE draft from Iowa, was playing, and I was unable to view it. I canceled the service and spoke with a Tech representative online, who assured me no charges had been processed. However, on September 27, $53.94 was withdrawn from my account. I contacted my bank, and they advised me to reach out to you. I am trying to resolve this by phone since I haven't been able to connect with a live person. If this issue is not rectified, my bank will assist me in pursuing a refund.
Reported by GetHuman3699031 on jeudi 3 octobre 2019 20:32
My account is currently suspended, and I would appreciate some assistance in resolving this matter. Regarding my recent appeal on YouTube, I deeply regret the actions that led to my suspension. As a new YouTuber, I left comments on various channels suggesting mutual support by saying, "1 like+subscribe= 2 subscribers in return👍💝. Youtubers, let us help each other.. I'm fast as lightning⚡." Unfortunately, this approach seems to have prompted reports against me. I sincerely apologize for any misunderstanding caused by my comments. My goal on YouTube is not financial gain but rather to promote my beloved Eskaya tribe through scouting, as the culture is diminishing. I want to emphasize that my video content has no malicious intent. I kindly request for a reconsideration of my suspension. Thank you for your attention and understanding. Your support is greatly appreciated.
Reported by GetHuman-aranayj on jeudi 3 octobre 2019 20:58
I need help accessing an AdSense account that I created a while back. I have managed to close two of my AdSense accounts successfully, but I am struggling with one specific account. I can provide any necessary information to link it to me if required. I am looking to monetize my YouTube channel, which is currently doing quite well. Thanks, Kole
Reported by GetHuman-koleslas on jeudi 3 octobre 2019 22:27
I received notifications about my account being suspended for violating community guidelines, but I haven't knowingly posted any inappropriate content. When I tried to inquire further about the suspension, I was informed that the decision is final without any explanation. I noticed an attempt to log into my Google Mail account shortly before receiving the suspension email, which makes me concerned that my account might have been hacked and used to post unauthorized content leading to the suspension. I am seeking clarification on the reason for the suspension.
Reported by GetHuman3700163 on vendredi 4 octobre 2019 00:30
I tried to use the 5-day free trial but couldn't watch anything. I couldn't cancel the subscription either. I was charged $0.99, then it disappeared. Today, $56 was deducted. I haven't watched YouTube TV and don't want to. I want my money refunded.
Reported by GetHuman3701036 on vendredi 4 octobre 2019 05:11
I wanted to take advantage of the free trial for YouTube TV but unfortunately, I inadvertently got charged for the membership because I couldn't figure out how to cancel it in time. Despite multiple attempts to call and cancel, I wasn't successful in reaching anyone to assist me in cancelling. As of yesterday, October 3, I was already charged for the membership, but I managed to cancel it online today. It was frustrating that I couldn't cancel before the charge went through. I'm now looking for guidance on who to reach out to regarding this matter or if it's possible to obtain a refund for the charge.
Reported by GetHuman-smhoeft on vendredi 4 octobre 2019 12:59
I recently tried YouTube TV and found out that it doesn't carry the channels I prefer. Unfortunately, my trial period ended earlier than I expected, and I didn't have the chance to cancel before my credit card got compromised. Now I'm unable to cancel the service because it wants to charge me for a subscription I don't intend to keep. I've already subscribed to another service that offers the channels I'm interested in, so I prefer not to input a new credit card for YouTube TV.
Reported by GetHuman3704677 on vendredi 4 octobre 2019 18:07
I received an email from YouTube stating that my account, Osha Abey, has been suspended due to violations of the Community Guidelines. I assure you that I have not downloaded any videos or copyrighted any content. I am the primary account holder for the membership, and while my family members can still use YouTube Premium, I am unable to access it. I believe this is a mistake, as I have not engaged in any activities that violate the terms of my membership. I would appreciate your assistance in resolving this issue.
Reported by GetHuman-oabeysin on vendredi 4 octobre 2019 19:16
I recently noticed a charge of $12.72 on my debit card for Google YouTube Premium/Google. I never subscribed to YouTube premium as the content is usually free. I am disappointed to see this charge after watching YouTube without any charges for so long. I am requesting a refund promptly. The last 4 digits of my debit card are [redacted]. You can reach me at [redacted] or [redacted]. Please contact me urgently as this unauthorized charge has caused an overdraft fee in my checking account, which I find unfair. Thank you. -Cathy Lamar
Reported by GetHuman3705242 on vendredi 4 octobre 2019 19:41
I am having an issue with live streaming on YouTube. I am unable to delete a scheduled live stream on my channel, which is preventing me from live streaming anything else. I need assistance with this as the scheduled event I accidentally set up is the only one that's going through. Please reach out via email to provide help. If it's possible to speak with a person over the phone instead of email, kindly let me know in your response. I prefer speaking to a human rather than a robot. I hope you can assist me with this matter. Thank you.
Reported by GetHuman3705873 on vendredi 4 octobre 2019 21:32
Hello, I am a YouTube content creator experiencing an issue with channel impersonation and content theft. I have taken steps to address this by blocking the user and seeking assistance. I would like to request a verification badge to provide added security and assurance to my 188K subscribers that my channel is authentic. My channel, WaterBaby Tarot Inc., has its own brand, logo, and S-Corporation, and has been monetized for a year. I am already a member of the Partner verified program and simply seek the verification badge for further validation. You can find my channel at this link: [redacted].
Reported by GetHuman3706028 on vendredi 4 octobre 2019 22:00
I attempted to subscribe to YouTube TV but mistakenly used my employer's Google account, unable to access it without admin approval. I am concerned about being charged when the free trial ends due to the credit card information I provided. I am unable to create a new account as my email is linked to the previous one. I need help canceling my YouTube TV account as I can't access it and have already subscribed to Hulu.
Reported by GetHuman-rlshonkw on vendredi 4 octobre 2019 23:04
I run a YouTube channel and accidentally deleted a video from it. I had moved the video down the screen and mistakenly clicked the three dots next to it. When trying to cancel the action, I misclicked and hit "delete video" instead. Unfortunately, I confirmed the deletion without realizing it. This all happened on my iPhone, and the video is crucial. Any assistance in recovering it would be greatly appreciated. Thank you.
Reported by GetHuman-wolfleah on samedi 5 octobre 2019 00:06
The restrictions imposed by (YouTube) are forcing creators to shut down interesting content due to lack of time and earnings. The situation is likened to censorship like Hitler burning information; viewers might lose interest. Two beloved channels are no more. (YouTube) needs to evolve to avoid being replaced soon.
Reported by GetHuman3707549 on samedi 5 octobre 2019 05:35
As a YouTube creator, I recently reached [redacted] watch hours and [redacted] subscribers on my channel. However, my AdSense monetization has not been activated as I haven't met all the requirements. I was surprised to receive an email from YouTube stating that my YouTube Partner Program (YTPP) has been canceled due to invalid activity or another unspecified reason. Although I have not received any communication from AdSense about my account, I find it odd that my AdSense account was disabled without prior eligibility for monetization. I'm confused about this situation and would appreciate any assistance in resolving this issue.
Reported by GetHuman3707923 on samedi 5 octobre 2019 08:20
Hello, I operate the "Android Framework Components" channel on YouTube, boasting [redacted] subscribers and 5k views. Previously, I uploaded videos without any trouble. Recently, however, I've encountered a problem post-upload where my video quality worsens, particularly in audio with chopped and unclear words. This degradation occurs despite using the same recording software. I seek assistance in rectifying this issue promptly as I have numerous pending uploads waiting. Kindly address and resolve this matter at your earliest convenience. Thank you, Dimple S
Reported by GetHuman-kushdimp on samedi 5 octobre 2019 08:21
I have seen my videos on YouTube under the name "Candy Perola," which were taken from my Facebook page without my permission. I am requesting the removal of all these videos as I did not authorize anyone to upload them for monetary gain. Despite asking Armando Contekunda, the owner of the YouTube channel "Canal Da Guiné - Bissau," to delete them, he refused, claiming he is using them for profit-sharing. I do not wish to profit from these videos and have my own YouTube account where I can upload my content. I have not done so before because I do not seek fame or financial gain. If the videos are not removed within 48 hours, I plan to report this to the police with evidence of my requests to have them deleted. Please delete all "Candy Perola" videos from YouTube as I do not wish for them to remain online.
Reported by GetHuman-solmoda on samedi 5 octobre 2019 14:21
Hello, I am encountering some problems with my YouTube channel "Android Framework Components." Despite using the same recording software, I am noticing a drop in the quality of my videos once they are uploaded. The audio quality is deteriorating, with some words sounding choppy and unclear. This issue is hindering my ability to share more videos on my channel. I would greatly appreciate any assistance in resolving this matter promptly. Thank you, Dimple S
Reported by GetHuman-kushdimp on samedi 5 octobre 2019 15:25
I would like assistance to resolve an issue with the terms of service on my account so I can start streaming soon. Unfortunately, I don't have access to the email linked to my account. Kindly reach out to me at either of these email addresses: [redacted] or [redacted] Your help is greatly appreciated.
Reported by GetHuman-tbmental on samedi 5 octobre 2019 16:50
I have been facing some problems with my subscriber count. Yesterday, a popular YouTuber in my country gave me a shoutout, helping me reach 1,[redacted] subscribers momentarily. As of today, I have [redacted] subscribers, but they dropped back to the previous number. I am disheartened because I invested a lot of time in my content only to lose over [redacted] subscribers. What steps should I take to address this issue? Thank you for your assistance.
Reported by GetHuman-exegnarl on dimanche 6 octobre 2019 08:29

Help me with my YouTube issue

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