The following are issues that customers reported to GetHuman about YouTube customer service, archive #49. It includes a selection of 20 issue(s) reported August 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am reaching out on behalf of Halfdolla' Makeyouholla' regarding a recent 90-day TOS suspension they received due to a copyright claim that we believe to be unjust. The ban occurred on the same day as their St. Jude fundraiser, causing distress in our community. Halfdolla' Makeyouholla' is dedicated to positive content, including live streams of half dollar rolls and charitable efforts like Toys for Tots. We are willing to comply with any necessary steps to resolve this issue and request a thorough investigation into the matter. Please reconsider and lift the ban on Halfdolla' Makeyouholla' as we believe this action was inappropriate and unwarranted. For direct communication, you can contact us at [redacted] Thank you for your attention to this urgent matter.
Reported by GetHuman3406843 on Sunday, August 11, 2019 4:29 PM
I recently issued strikes against someone's video, and now they are threatening to have me terminated. They are claiming I gave them permission to upload my entire video, which I did not do. Despite my requests for proof of this permission, they are ignoring my questions and just asking for the strikes to be removed. I have evidence of all our conversations, including some video footage from our call. I am frustrated because this individual's channel is built on reposting other people's content without creating anything themselves. I believe this violates your Terms of Service. If you require further proof, please reach out to me so we can resolve this. The channel in question is "Kronixz," and their YouTube URL is included for reference. Thank you.
Reported by GetHuman-kylepros on Monday, August 12, 2019 1:39 PM
Yesterday, my cousin used my YouTube account, and it suddenly violated terms of service. My cousin denies any involvement, but I suspect otherwise as my other accounts were also affected. I need my account reinstated and request a one-time courtesy forgiveness. I believe my account was in good standing, and I noticed the issue during the verification process. I confronted my cousin who denied it, leading to a falling out. I need my account back and hope for a resolution, as this situation has caused distress.
Reported by GetHuman3410472 on Monday, August 12, 2019 1:52 PM
My Gmail is [redacted] Yesterday, my cousin used my YouTube account while I was at work. When I returned home, I discovered multiple accounts were preventing me from accessing my YouTube account. After confronting my cousin, he denied any involvement. Eventually, I found out that he was spamming from my account, so I asked him to leave my home, and I have decided no one else will have access to my YouTube account due to this incident. I am seeking a resolution and kindly request a one-time courtesy from YouTube to regain access to my account. Currently, it is suspended. I am hopeful that YouTube can lift the suspension and review my account, as I urgently need access to it. Thank you for your assistance.
Reported by GetHuman3410472 on Monday, August 12, 2019 2:32 PM
Dear Concerned Party,
I recently received an email notifying me that my YouTube account has been suspended due to violations of the Community Guidelines. Prior to this, my Google Account was disabled for policy violations. After restoring my Google account, I noticed an unfamiliar iPhone linked to my devices, prompting a password reset. My YouTube account is solely used for subscribing to channels, saving music playlists, and collecting cooking recipes. The last video I uploaded was for a school project in [redacted]/[redacted], and I rarely leave comments.
I kindly request assistance from the YouTube support team in reinstating my account and understanding the cause to prevent future issues.
Thank you.
P.S. I am unsure of the exact channel URL, but it may have been youtube.com/waleedabdelsalam.
Reported by GetHuman3413711 on Monday, August 12, 2019 9:37 PM
My YouTube is stuck on restricted mode, and I cannot watch any videos. I would appreciate instructions on how to resolve this issue. My administrator permanently set the restricted mode, although I did not disable the Google Device Apps Policy App. Despite not violating YouTube's policies or having any copyright strikes, my profile picture shows Restricted Mode: Off, but the bottom of the page indicates that the mode is enabled by the administrator. This change occurred suddenly without my involvement. Until Friday, November 2, [redacted], I could enjoy using YouTube without any problems. Now, I encounter messages stating, "Video Unavailable. This Video Is Restricted. It Must Be Approved For You To View," even though the content is suitable. I resorted to using an alternative version of YouTube, which is not ideal. I attempted to resolve the issue by installing TunnelBear on my computer and phone without success. I even contacted my elementary school to speak with the administrator, but they do not allow YouTube. Feeling frustrated, I abandoned further attempts. Kindly provide a clear image along with straightforward instructions to disable Restricted Mode on both my computer and phone.
Reported by GetHuman3420810 on Wednesday, August 14, 2019 2:01 AM
As a teacher, I created a YouTube channel for my farm using my school Gmail account. Suddenly, on July 18th, I received an email stating that my brand account associated with the school Gmail was suspended. Following this, on July 25th, my school's tech administrator filed an appeal, but I have not been able to access my channel since. Recently, on August 11th, my entire channel went dark, and I am unable to view any videos. Many followers have also informed me that they are experiencing the same issue. I am concerned about losing my content and the revenue stream that supports my farm. I am reaching out to see if others have faced similar problems and if there is any assistance your team can provide. Here are the latest channel statistics before the suspension:
UPLOADS: [redacted]
SUBSCRIBERS: 46,[redacted]
VIDEO VIEWS: 29,[redacted],[redacted]
Thank you for your help!
Reported by GetHuman3422377 on Wednesday, August 14, 2019 12:15 PM
I am currently experiencing an issue with my phone and the YouTube Music app. Despite having YouTube Red, the app pauses randomly no matter what settings I adjust. This interruption occurs regardless of the song, genre, or whether the phone is locked. The problem persists even with downloaded music, affecting my experience, especially during busy work shifts. I would greatly appreciate any assistance in resolving this frustrating bug. If further details are necessary, please feel free to contact me via email. Thank you for your help.
Reported by GetHuman-trebrew on Thursday, August 15, 2019 6:24 AM
On August 3rd at 1 am, I was involved in an accident with a government official who was driving my car. Unfortunately, the accident resulted in the death of a media person. Since then, some YouTube channels have been falsely portraying random models as me in nude pictures, claiming I am a prostitute. This misinformation is damaging my reputation severely. I want to clarify that I am innocent and only went out to help someone that night. Due to societal norms, going out late as an Indian woman is being used against me. Please investigate the incident and help me remove these defamatory videos from YouTube. My name is Wafa F., and it's being wrongfully targeted in this situation. Your assistance in resolving this matter is greatly appreciated.
Reported by GetHuman-mailwaf on Thursday, August 15, 2019 8:12 AM
Hello, I'm Daniel from Lake Hughes, California. For the past couple of years, I've been enjoying YouTube Red for $10. However, when I lost my phone and got a new one, my YouTube Red subscription didn't carry over, and I had to repurchase it as YouTube Premium for $15. Despite this, my main concern is getting back my music downloads. I upgraded to Premium, but after contacting YouTube to cancel my old membership to avoid double billing, I received no response. Recently, I discovered I've been charged twice. I would like to be back on YouTube Red for $10, cancel the Premium account at $15, stop the double billing, and receive a refund for the duplicate charges. I am currently being billed $10 and $15 separately. I want this issue fixed and to be informed once resolved. Thank you.
Reported by GetHuman3435493 on Friday, August 16, 2019 5:05 PM
To whom it may concern,
I had a trial YouTube Music account. I failed to make payments after the trial period, assuming the account was closed since no further attempts were made to collect payment. In fear of accidentally deleting my regular YouTube account, I uninstalled the app and continued using my normal YouTube account. Unfortunately, on August 17, [redacted], I may have been charged for the account at a difficult time. I am reaching out urgently to request a refund for this payment. I am facing financial hardship with a young child to care for, currently not earning income as I am off university. The money deducted was essential for purchasing supplies like nappies, wipes, milk, food, and electricity for my child and me. With the unexpected charge, I am now financially strained and concerned about supporting my baby. I sincerely hope for your assistance and am grateful for your attention to this matter.
Thank you for your time and consideration.
Sincerely, [redacted]
Reported by GetHuman-krissypa on Friday, August 16, 2019 11:54 PM
I have a question regarding CPM rates in different countries. If I start a YouTube channel in Lithuania where the CPM is $1 and later move to Canada where the CPM is $15, will my profit change accordingly? Will my earnings still be based on the Lithuanian CPM even after relocating to Canada? Do I need to update my YouTube account to reflect my new location and its CPM rates, or would I have to start over with a new channel in Canada? I'm worried about losing my existing channel and jeopardizing my YouTube career due to this transition.
Reported by GetHuman-zgravity on Saturday, August 17, 2019 4:54 PM
I am concerned about YouTube's algorithm demonetizing channels that cover controversial topics and activism, neglecting the principles of free speech the platform was once known for. It seems like there is a shift towards prioritizing profit over diverse voices, jeopardizing the livelihood of creators. This move might lead to YouTube's downfall as it loses its original appeal for supporting new media and independent creators. It's disheartening to witness the platform losing its authenticity and uniqueness, being swayed by corporate interests. This feedback highlights the urgency for YouTube to reconsider its direction before users migrate to alternative platforms that better value creativity and freedom of expression.
Reported by GetHuman3441422 on Saturday, August 17, 2019 10:36 PM
Dear YouTube Team,
I am writing to appeal the termination of my channel "pubg memes." I do not believe that my videos or channel violated any of the community guidelines. Please review my channel again to investigate if my content was mistakenly flagged by users.
My videos did not contain any nudity, sexual content, violence, hate speech, threats, spam, or misleading metadata. I always make sure to follow the rules for tagging. If I unknowingly uploaded content that violated the guidelines, I sincerely apologize. I would appreciate it if you could reinstate my channel. I am committed to uploading content that complies with the rules in the future.
Thank you.
Reported by GetHuman-pubgexef on Sunday, August 18, 2019 10:28 AM
I experienced a significant loss of views recently, although they are gradually recovering. I would like to have the views that were removed restored, especially since I have screenshots for verification purposes. Moreover, I fell victim to a scam where someone posing as a YouTube representative claimed I had revenue awaiting me. I am interested in learning more about the revenue services available and how to access them, if applicable. My primary request to YouTube support is to have my views reimbursed and potentially investigate the possibility of recovering any funds I lost due to the scam involving account verification. Thank you.
Reported by GetHuman3443092 on Sunday, August 18, 2019 12:19 PM
There have been four YouTubers who were very rude to me and accused me of impersonating another YouTuber, Dominic Wileman. I did not do this. The first YouTuber to address is Dominic Wileman, who believed the false claims and needs his channel deleted. The second is TheEastEndBoy, who also accused me but I did not impersonate him. The third is Mary The Punk Smith, who added offensive language to his name and harassed me. The last one is Pippa Poyant, who was rude to me and my friend. I request that their YouTube channels be deleted to prevent further issues.
Reported by GetHuman3444225 on Sunday, August 18, 2019 5:35 PM
I have been attempting to cancel my YouTube TV subscription for a month now. When I tried to cancel after pausing my account, it kept redirecting me to a questionnaire without allowing me to complete the cancellation process. This month, when I tried to cancel again, it notified me that billing would resume in December. Despite multiple attempts to cancel, it kept indicating the same message. I am frustrated with their lack of a straightforward cancellation process and their intention to charge my credit card again. After searching for a contact number, I found only a recording that did not connect me to a live person. It is incredibly frustrating dealing with a large company that makes it so challenging to cancel a subscription and impossible to speak to a representative.
Reported by GetHuman-dangrdan on Monday, August 19, 2019 8:42 PM
I subscribed to YouTube TV last night and spent hours trying to navigate it without success.
The cost savings compared to cable isn't worth the frustration for my wife and me.
I meant to start the 5-day free trial, but I'm unsure if it processed correctly. The interface is too complex for us to grasp.
We prefer a universal remote, like our Spectrum one, for easy channel selection.
In conclusion, we no longer want YouTube TV. Please cancel our subscription immediately, preferably before the free trial ends.
Thank you.
K.
Reported by GetHuman3451630 on Tuesday, August 20, 2019 12:13 AM
Hello,
I recently launched a Minecraft YouTube channel where I livestream my gameplay. The channel has been growing steadily, with around 6,[redacted] watch minutes accumulated over three livestreams. Unfortunately, during one of my streams, a viewer constructed a Minecraft structure resembling a penis. Although I swiftly addressed the situation by banning the player responsible, YouTube removed the video and suspended my livestreaming privileges. I am eager to have my streaming capabilities reinstated, or at least receive information on when the suspension will be lifted.
My channel had been gaining traction after a prolonged period with minimal views, so it is particularly frustrating to face this setback due to an inappropriate in-game structure. I have not received any strikes, and the email notification stated that there are no current penalties on my account.
Thank you for any assistance you can provide.
Reported by GetHuman-oryamh on Tuesday, August 20, 2019 3:41 PM
I would like to report a concerning situation regarding a YouTube channel created by an individual who goes by the name Squash [redacted]. This individual has posted a song titled "Erin Evans/Erin Vance," which has caused distress as he is a former patient of mine. After multiple crisis counseling sessions at my previous job, he fixated on me and engaged in stalking behavior. He is now facing legal charges, being a registered sex offender who even attempted to approach my children at their school. He has been cyberstalking me since October [redacted], obtaining and editing images of me from various social media platforms.
This ongoing harassment includes defamatory actions such as replacing my husband's photos with his own in images of me. I have been forced to remove six to seven Instagram accounts due to his impersonation and attempts to locate me. Authorities have been contacted, and I am seeking help in removing the unauthorized video and images from his YouTube channel. Any assistance in dealing with this issue would be greatly appreciated. Thank you.
Reported by GetHuman3457120 on Tuesday, August 20, 2019 10:58 PM