YouTube Customer Service Issues

My verified YouTube artist account was unexpectedly terminated, despite having no strikes and only posting music and performance videos. I received 2 termination notices, mentioning sexual content, which I promptly disputed, as I was unaware of any violation. Upon checking my email Spam folder, I found a notice from YouTube regarding a copyright violation with a misleading title. I reiterated my innocence and suggested my account may have been hacked, as the accusation made no sense. Despite my efforts to resolve the issue, YouTube upheld the termination. As a member of the band Will to Power with [redacted],[redacted] listeners worldwide on Spotify, this situation is jeopardizing my career. I remain hopeful for a resolution. Thank you, Bob R.

My YouTube channel, "Gladius Official," was unexpectedly suspended without any warning. This has significantly impacted my music business, as all my content is no longer accessible. Despite following the community guidelines, my appeal was denied with a generic response. I have lost years of work and valuable content, such as performance videos crucial to my career. Rebuilding a subscriber base is not just about starting anew but about losing the progress I had made, with a recent video close to hitting a milestone. Despite my efforts to contact YouTube through various channels, I have not received any assistance. I kindly request a review of my account and reinstatement, as this suspension was a mistake. For any communication, please use my email [redacted] Thank you for your anticipated support. Sincerely, Gladius from Gladius Music.

Dear YouTube Team, I am writing to appeal the termination of my channel, True Football Manager Fans. I do not believe my videos or channel violated any of the community guidelines as stated. I kindly request you to review my channel to determine if any videos were mistakenly flagged by users. My videos did not contain any "Nudity or sexual content," "Violent or graphic content," "Hateful content," "Threats," "Spam/scam," or "misleading metadata." I always adhere to the rules regarding tagging and content creation. If I unknowingly violated any guidelines, I apologize and assure you that I will not repeat the mistake. Please reconsider and reinstate my channel. I am committed to abiding by all policies moving forward.

My YouTube account, or I guess my entire Gmail account, was deleted about three weeks ago due to some "suspicious" activity they detected. I received a notification saying they disabled my account and followed the necessary steps to enable my account again (mind you, I hadn't used any of my account information 24 hours prior to the disabling of my account). Later that day, I decided to go to YouTube only to discover that an error had occurred. So I tried to sign in and it took me to an article saying how my account was "suspended". I sent in an appeal form, and the first two times I didn't get a reply. The third time I sent the appeal, YouTube Support emailed me saying they're looking into the issue, and that was on July 27th. As of right now, my account is still suspended, and it's getting a little frustrating at this point. They deleted my primary account and all the data along with it. I can't really work properly without that email, and I've honestly become desperate to get my account back. Please help me out and contact me ASAP. Thank you.

My YouTube account was mistakenly disabled, and I can prove it. I uploaded a video with a voice-over promoting my friend's channel for a shoutout. Although I had permission to use the content and the video was different with added commentary urging viewers to subscribe to the original owner, YouTube still disabled monetization for 30 days. I followed all the guidelines by including commentary, linking to my channel, and giving context, as per YouTube's instructions. I believe this is an error on YouTube's part, and I would like them to reinstate monetization on my account.

A friend of mine is currently receiving death threats on the platform. She is facing severe bullying and threats of harm. I have been attempting to reach out to YouTube to report this issue, but my efforts have been unsuccessful so far. I possess screenshots as evidence. The channel in question belongs to Samantha Mika, identified by a puppy picture. I believe the channel should be removed not only for the threats but also for stalking, as she is compelling another friend to reciprocate feelings under threat of harm to her partner. The situation is grave, with my friend contemplating self-harm while I struggle to address this issue with YouTube. The channel of my friend is Gelatopups. I urge for Samantha to be either IP banned or for her channel to be banned to prevent further distress and harm.

Hello, I am concerned about the apparent targeting of conservative content creators, like Stephen Crowder, on YouTube. As a platform that prides itself on inclusivity for all types of creators and viewers, it's disheartening to see certain voices potentially being silenced. Every viewer should have the freedom to choose the content they wish to engage with, regardless of political beliefs. This situation is particularly troubling as it adds to the feeling of being marginalized as a conservative. The entertainment industry often leans towards a liberal agenda, making it hard to escape the narrative being pushed. It's important to have spaces where individuals from all backgrounds feel valued and represented.

I have a paid subscription to the YouTube Premier package. Initially, the music app included in the package worked fine. However, recently, none of my downloaded music playlists are playing properly. While it works fine on the premium home, I prefer listening on the YouTube Music app. Please investigate what is causing this issue with my service. I expect some action as I am paying for this service, and I am disappointed with the current quality. Please address this matter promptly to retain me as a customer. I strongly dislike being misled in any situation.

Hello, I wanted to share that I have met the criteria of [redacted] subscribers and [redacted] hours of watch time. However, I have not received any payments. I am using the email [redacted] which is associated with the AdSense account pub-[redacted][redacted]. Unfortunately, it seems that my AdSense account either couldn't be activated or has been cancelled. If there are issues preventing activation, I hope to resolve them as soon as possible. I have included a message from my account showing underreported data for June 12, [redacted]. I have attempted to reach out to YouTube support at +1 [redacted] without success. I appreciate any assistance you can provide in resolving this matter. Thank you.

I apologize for any confusion. English is not my native language, and I am more comfortable communicating in Tamil. I have realized my mistake about YouTube rules and sincerely apologize. In my channel "Relax 8d music channel," I am now aware of the importance of avoiding copyright strikes and claims. I have encountered copyright issues with videos from Madhuramallitv, Gana Achu Medio, and the Kappan movie songs. I now understand not to use such content without permission. Achieving my dream with "Relax 8d music channel" is important to me. I kindly request the release of my channel. I promise to be more cautious and will not repeat the same errors. Thank you sincerely.

I find it extremely upsetting that Brooke Houts is allowed to use your platform to profit from animal abuse. Please remove her from your platform so my friends and I can continue to support Youtube. Recently, it seems to be a place where individuals with questionable behavior monetize their inappropriate videos for profit. This trend is disheartening, and I sincerely hope your company will take a stand against such actions and prohibit them. It is vital to prevent these incidents on your platform; otherwise, we will have to look for an alternative platform to utilize.

I attempted to sign up for YouTube TV, but my TV was too old. I struggled to cancel via phone and online due to lack of tech skills. Despite contacting Discover to reverse the charge, I was still billed for the second month. Thankfully, my grandchild was able to cancel it online. I believe I should not have to pay for a service I couldn't access. I kindly request a refund of $85.40 or at least $42.70 for the first month. I hope to try your service again in the future once I upgrade my TV. Thank you for your attention to this matter. - G. Mathias

I watch Youtube on my LG OLED smart TV, which is susceptible to screen burn-in issues. The red Youtube logo in the top left corner and the yellow "Search" logo in the bottom right have burned into my screen. For LG TV users, it would be great if the intensity of red and yellow on these logos could be reduced to prevent this issue. I appreciate that Best Buy is replacing my TV, but I want to avoid facing the same problem with my new set. Thank you.

I am trying to have two videos taken down from a YouTube channel that I do not own. Even though I initially agreed to have them uploaded, I no longer wish for them to be public. The user who posted the videos has ignored my request to remove them. I have encountered difficulties in reporting the videos and contacting YouTube directly has not provided a solution. Despite multiple attempts to report the videos for different reasons, YouTube has not removed them yet.

Hello, I recently attempted to subscribe to YouTube Premium using my Google Play account. Unfortunately, my payment was declined as my linked debit card was outdated and had to be updated in Google Play services. After updating my card information, I was charged twice for the subscription but did not receive access to YouTube Premium. I am concerned about the double charge and the potential for recurring monthly charges, especially since I did not receive the service I paid for.

I have some live streams on my channel "Hagan Farrar" with [redacted] subscribers currently. The email associated with it is [redacted], and the password is HAGANFARRAR09. There are two videos named "giveaway $5" that I cannot delete using YouTube Studio or the app. Also, I have videos titled "extremely disgusting challenges" or "Extreme food challenges" that I would like to be removed from my channel.

My old YouTube account has been compromised, and I am unable to regain access. The account, which I used to share guitar covers, appears to have been hijacked and is now liking and subscribing to unfamiliar videos and channels. While I cannot recall the email linked to this account, I named it after myself. I have a primary YouTube account with videos from the same time period as those on the compromised channel. I can offer identification to verify my ownership of the videos on this account and request assistance in reclaiming it. Compromised account: [redacted] Primary account: [redacted] A video comparison demonstrates that I am the individual in both sets of videos, as evidenced by shared background settings: [redacted]

I’ve had a passion for creating online content for some time now, and I believe I now possess the necessary equipment to give it a go. The only hurdle I face is that the videos I plan to upload feature a minor. Your recent policy indicates that certain channels may not have their comments disabled even with underage individuals in their videos. I am curious about how to get my channel on that list. I understand the importance of actively managing comments to prevent inappropriate content, but is that the only criteria? Will the system recognize my engagement and enable comments automatically? If not, what additional steps should I take to be considered eligible?

I have been vacationing outside the USA and am preparing to return to work as a 4th-grade math teacher at Blossom Valley Elementary School in El Cajon, CA. I use my YouTube channel to assist families with common core math. While in Canada, I encountered issues with my channel. Although I did receive a notification about a comment, I didn't expect my channel to be terminated. Upon returning to the US, I tried to access my account, only to find a message stating my channel was terminated without any explanation. My account is linked to [redacted] for channel emails, and my alternate email is [redacted] I am attempting to contact Google...YouTube but haven't been successful via the online phone number search with no one picking up. If anyone can assist, please reach out to me at [redacted]. Sincerely, Jen Winter

I am experiencing a billing issue with YouTube's auto-deduct feature due to insufficient funds in my account. Despite receiving their message, I am struggling to find a simple way to prompt them to retry charging my card, similar to how Netflix, Xbox, EA Sports, and other platforms operate. YouTube is requesting a backup card, which I do not have or wish to provide. If it were not for my passion for music, my playlists, and the convenience of using the site for entertainment, I would consider canceling due to this inconvenience. I simply want them to attempt charging the existing card again. Your assistance in resolving this matter would be greatly appreciated.