YouTube Customer Service Issues

Archive 40

The following are issues that customers reported to GetHuman about YouTube customer service, archive #40. It includes a selection of 20 issue(s) reported May 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently uploaded a video on YouTube for my university application, but it is not showing up in the search results. Despite setting the video as public, it can only be accessed through the direct link or from my channel. I even tried deleting and re-uploading the video, but it remains undiscoverable even after waiting for an hour. Other applicants' videos are instantly searchable upon upload, making this situation urgent for me. I am unsure why this issue is happening and would appreciate it if someone could assist me in resolving it.
Reported by GetHuman-togaeun on Sunday, May 19, 2019 6:11 AM
Hello, I wanted to report that my NSKWEBTV YouTube channel was hacked on May 18, [redacted], at 9:49 p.m. I am unable to access any videos or subscriptions. Surprisingly, my NSKWEBTV channel now appears as Village Tech Gamers. Furthermore, I received an email from [redacted] indicating that мой стим now owns Artistique Mehndi Designs, which is another channel linked to NSKWEBTV. Sadly, when I attempted to log into Artistique Mehndi Designs, the channel seems to have disappeared, along with all its uploaded videos. My concern is primarily focused on recovering my NSKWEBTV channel, which has approximately 70K subscribers and over [redacted] videos. This channel is crucial as it helps support my daily needs. Any assistance in recovering my YouTube Channel would be greatly appreciated.
Reported by GetHuman-nskwebtv on Sunday, May 19, 2019 8:27 AM
Hello! I've encountered an issue with my monetization tab being disabled without any explanation. Despite meeting all the requirements for monetization on my channel, it has been disabled for a few months. Initially, I discovered the problem when I attempted to enable it, and my Adsense account was found to be improper due to being linked to two accounts. I have since rectified this by eliminating the extra account and now have a functional Adsense account. However, my monetization tab remains disabled. I have searched online for a solution without success. As someone passionate about creating content and witnessing rapid growth on my channel, I am frustrated by the monetization setback. I would appreciate any assistance on how to resolve this promptly. Thank you, Dan R.
Reported by GetHuman-danrosen on Sunday, May 19, 2019 9:31 PM
Hello! I am experiencing an issue with my YouTube monetization tab being disabled without any explanation. It's worth noting that my channel meets all the requirements for monetization. The tab was disabled a few months back when I attempted to enable it for the first time because my Adsense account was not compliant (linked to 2 accounts). I have resolved this problem by removing the additional account, resulting in a fully functional Adsense account. Despite this, my monetization tab remains disabled. I've searched for solutions online unsuccessfully. I am passionate about creating content, and my channel is rapidly growing. I am truly disappointed by the monetization situation. Please advise on the steps I need to take to resolve this promptly. Thank you for your assistance. - Dan R.
Reported by GetHuman-danrosen on Sunday, May 19, 2019 9:34 PM
Hello! I am reaching out regarding the disabling of my monetization tab on YouTube. The reason given is simply "Your monetization tab has been disabled," with no further explanation. I want to highlight that my channel meets all the requirements for monetization, yet the tab was disabled a few months back when I attempted to enable it. This was due to an issue with my Adsense account, which was originally linked to two accounts. I have rectified this by removing one account and now have a fully compliant and functioning Adsense account. Despite this, my monetization tab remains disabled. I have been searching for solutions online without success. As someone passionate about creating content, I am disheartened by this situation. I would appreciate any guidance on resolving this matter promptly. Thank you for your assistance. Channel link: [redacted] Channel Name: Dan Rosenberg (Instagram: @dan_rosenberg_)
Reported by GetHuman-danrosen on Sunday, May 19, 2019 9:36 PM
One of my favorite YouTubers has recently been threatened and bullied by your company. I find it ridiculous and unacceptable that you would harm a content creator in any manner. As a customer, I feel personally affected by your actions against this YouTuber. Please cease your actions before angering even more individuals. Furthermore, the issue of copyright infringement regarding the music used in the videos is deeply concerning. The YouTuber ensured to mention their name and YouTube in connection with the content immediately. I am thoroughly disappointed as a customer, and I urge you to rectify the situation promptly before facing backlash and aggravating more people.
Reported by GetHuman-clinemon on Sunday, May 19, 2019 11:35 PM
I have a YouTube channel dedicated to playing and commenting on video games, which I've managed since August [redacted]. Recently, I received a copyright claim about a video I uploaded on May 2nd, [redacted], which has left me perplexed. Although I do not monetize any of my videos, the claim states that I cannot monetize it. I strongly believe that my usage of the game footage falls under the "fair use" policy as I was playing Devil May Cry 4 by Capcom. This is a first-time issue for me on my channel. I kindly request assistance on how to resolve this copyright problem. My YouTube account is Khaiza_Plays.
Reported by GetHuman-fahnskah on Wednesday, May 22, 2019 3:21 PM
Several months ago, someone used my debit/credit card to sign up for YouTube Premium without my knowledge. For over six months, I have been charged the monthly premium fee for a service I never used. Recently, I discovered that four unknown individuals were using my premium account. I mistakenly believed that the "Premium" label on YouTube was prompting me to sign up, not that I was already a member. Upon realizing this last night, I promptly canceled the subscription. The unauthorized use of my card and account was fraudulent, and I request a refund for the $11.99 monthly charges for YouTube Premium. Thank you, Charles R. [redacted] Last 4 digits of credit card: [redacted]
Reported by GetHuman-vihara on Wednesday, May 22, 2019 7:14 PM
Yesterday, I noticed that all the comments on my videos were disabled and they were placed in restricted mode. After providing feedback, the comments were allowed again. Today, I found that my videos are back in restricted mode with comments disabled. It seems that someone is targeting my toy collecting hobby channel and reporting it. Similarly, on Facebook, someone reported my stage name account, but after verifying my identity, Facebook apologized and unlocked my account. I believe someone is causing similar issues with my YouTube channel. I hope the comments on my videos can be unlocked and that this won't happen again. My channel's subscriptions and viewership are increasing gradually, and I suspect jealousy from creators of similar content. I really enjoy using YouTube and creating content for my audience. Thank you for your assistance with this issue.
Reported by GetHuman2968360 on Thursday, May 23, 2019 1:08 AM
I was charged $49.99 for a YouTube TV service that I did not order. I am requesting a full refund and cancellation of the service. I provided my information on a vacation TV, and without my consent, I was charged for a service I did not request. This unethical practice by YouTube disappoints me, as it feels like manipulation. I urgently need someone to address this matter by phone since their lack of customer service representatives makes it challenging to resolve issues. This experience has caused an overdraft in my bank account, leading to additional charges. I have decided not to use YouTube TV in the future and will not recommend it to others. Please contact me promptly to rectify this situation.
Reported by GetHuman2970199 on Thursday, May 23, 2019 1:44 PM
I signed up for a free YouTube Premium trial on April 29th. I canceled the trial on the same day as it did not meet my expectations. Even though I canceled, I was still charged $11.99, resulting in a negative balance in my bank account and a $35 overdraft fee. YouTube attempted to charge me again on May 6th, incurring another $35 overdraft fee. Now my bank account is in the negative by $75.90. This error has caused me significant inconvenience, and I need YouTube to refund the charges promptly. The bank is expecting reimbursement to prevent further issues. Please contact me at [redacted] or on my cell phone at [redacted].
Reported by GetHuman2973044 on Thursday, May 23, 2019 10:58 PM
Hello YouTube Support Team, I am Harzy, the owner of the Harzy channel, dedicated to providing 1-hour music downloads for free. I have been eagerly waiting for a month to press the re-register button for the YouTube program. I have waited for 5 months for my content to be reviewed, but unfortunately, I have yet to see any results. This has been quite disheartening for me. I am seeking clarification on whether YouTube allows channels, like mine, that share 1-hour free music content to become partners. The videos I upload are original and have never been posted on YouTube previously. My channel solely promotes Free Music and Free Images, with artists giving permission for their music to be used in monetized videos. My channel is in good standing, free from any copyright strikes or Content ID claims. I believe my channel meets the criteria to once again become a YouTube partner. I kindly request you to review my channel and reinstate the monetization feature at your earliest convenience. I appreciate your assistance. Thank you, Harzy
Reported by GetHuman-haharzy on Friday, May 24, 2019 7:08 AM
I am experiencing an issue on my Nintendo Switch with the YouTube app. Despite trying various troubleshooting steps like updating, deleting, re-downloading, changing settings, rebooting, and factory resetting, I am still unable to hear any sound when the system is docked. This problem specifically occurs when the system is docked, as sound works fine in handheld mode. I have also ensured that my TV is not muted. I have reached out to YouTube's community help line, but have not received a helpful response yet. This issue seems to be affecting others as well, with one user reporting it and receiving several up-votes but no solutions.
Reported by GetHuman2982854 on Sunday, May 26, 2019 4:18 AM
After researching similar channels on YouTube, I decided to venture into writing erotic fiction and uploaded about ten stories. With positive feedback and increasing views, my channel was unfortunately deleted by YouTube for policy violations. I was frustrated seeing other channels with similar sexual content remaining operational. Despite age-restricting the videos and appealing the decision by pointing out other channels with comparable content, my channel was still taken down. It's disheartening to see inconsistent enforcement of rules on the platform.
Reported by GetHuman-pagranth on Sunday, May 26, 2019 8:03 PM
I have noticed that my YouTube homepage is showing videos of men doing exercises, even though I have only searched for Pop Sugar fitness videos featuring females. Is it possible for videos that I haven't watched to appear on my homepage based on my viewing history? For instance, can content about male exercises show up even if I have only interacted with female exercise videos from Pop Sugar? I need clarification because I am facing accusations and want to confirm if videos unrelated to my searches can still appear on my YouTube homepage. I would appreciate a prompt response to help resolve this issue and clear my name. Thank you.
Reported by GetHuman-nailakut on Monday, May 27, 2019 8:46 AM
My studio, Imagine Arts Inc., originally established in July [redacted] in Newmarket, Ontario L3Y 3Y9, was unfortunately closed in May [redacted] due to personal reasons. I am now looking to access my YouTube channel, but I have forgotten the password and need to update my Google account information. Upon attempting to recover the account, it is indicating that the recovery email is associated with "le.............," which does not correspond to any known contacts such as my ex-business partner, Anita Steele, or my admins Adele Brady and Andrea Lunney Kagawa. I urgently need to regain access to add videos for promoting my studio in Listowel, as registration for the only studio in town is this weekend, and my advertising efforts have been minimal. Due to recent injuries, progress has been slow, and I am determined to restart. Please advise on how I can reset the account promptly.
Reported by GetHuman2987837 on Monday, May 27, 2019 3:28 PM
I have a song on YouTube that I created years ago, but both I and the original poster no longer have access to it. I want to claim ownership of the song. I am unsure if I should use the copyright strike system because I cannot contact the original poster. Initially, the song was posted with my permission, and I used to have access to the account. However, over time, the account with the song became inactive. I only own the song and not the album art, and I no longer have the original file. I wish to claim ownership of the song so I can use it. While I believe the channel owner no longer has access to the account, I'm hesitant to risk my own channel with a copyright claim. If I could reach the owner, they might support my claim. I created the song in high school as part of a partnership account with a friend who I've lost touch with. I have more details that I can provide to YouTube directly.
Reported by GetHuman2996645 on Wednesday, May 29, 2019 6:57 AM
I have been struggling to access my YouTube account due to using a student email that got deactivated. Although I can still receive emails on my connected Gmail account, the personalized content and connections on YouTube are essential to me. Starting over on a new account seems like a daunting task after investing so much time. I also have another profile under [redacted] and wonder if it's possible to delete or transfer it to my true account [redacted], which I am currently unable to access. I would greatly appreciate any assistance as I am quite anxious about this situation.
Reported by GetHuman-kemims on Wednesday, May 29, 2019 7:22 PM
I believe the channel "nerdballertv" should be removed. The individual running it pressures intoxicated women to reveal their private parts on camera, and even gives them counterfeit $[redacted] bills. Despite censoring their breasts on camera, he directs viewers to a separate paid platform to view them uncovered. The intoxicated women are coerced and sexually harassed into exposing themselves for fake currency without their knowledge. This behavior violates YouTube's policies and the man in question has multiple other videos that are equally inappropriate. In one video, he offers more counterfeit money in exchange for women's underwear, which is both theft and morally wrong. This situation is not only about shutting down the channel to protect viewers from such content but also about reporting this individual to the authorities for committing these crimes. The women's identities are not concealed, and he is profiting from selling their nude images without their consent, which is disturbing. This has been ongoing since [redacted] without any consequences, and it's extremely disappointing that YouTube has not addressed this issue yet.
Reported by GetHuman-hannacra on Thursday, May 30, 2019 3:11 AM
Hello, I need assistance urgently in addressing an issue. I am preparing to launch a YouTube channel, and an old inactive account under the name "Bianca Franzyne Torno" that I made when I was underage is obstructing my plans. The account contains embarrassing content that I wish to be removed as it appears prominently when searching for my name online. Considering the account is inactive and I no longer recall the email or password, I kindly request your help in terminating it. This is crucial for me to move forward with the creation of my new channel. Thank you for your help. Best regards, Bianca T.
Reported by GetHuman3006238 on Thursday, May 30, 2019 8:24 PM

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