The following are issues that customers reported to GetHuman about YouTube customer service, archive #41. It includes a selection of 20 issue(s) reported May 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I created a YouTube account back in [redacted], if not earlier, to showcase my music. Recently, I discovered a dropdown menu indicating a label that hasn't had any claim to my music since [redacted] and other works since [redacted]. These need to be redirected to theOrchard.com, the distribution service I have been using since [redacted].
An issue I'm facing is that my YouTube channel, where I uploaded songs for which I hold the copyrights, is not being credited properly. I am unable to receive royalties for songs that are not related to any previous deals. I used to access my old email, [redacted], but I can no longer log into it since Qwest was acquired by another company.
I have previously communicated with The Orchard regarding duplicate copies of my albums and songs on platforms like Amazon, but the situation persists. I have legal rights to my albums "Black Eyed Angel" and "Illa Exuro in Silentium," and I am concerned that my content on YouTube is not being credited correctly. I believed that through The Orchard, I would be acknowledged for the uploads.
I would like assistance in resolving these issues and uploading my more recent music. Thank you, Arron / Second Skin_TM
Reported by GetHuman-blackske on शुक्रवार, ३१ मई २०१९, सुबह ५:४९ बजे
I am seeking help regarding an issue on YouTube involving a YouTuber named Trish Rain who has been speaking negatively about me. Despite multiple attempts to ask her to stop bullying me, she continues to spread rumors and make threats towards me in live streams. I mainly use YouTube for makeup and craft tutorials, not for engaging in drama. It is distressing to have my name dragged into her content. I am not looking to shut down her channel but simply want to be left alone. It's important to address cyberbullying behavior like this. I hope for a resolution to this situation and appreciate any assistance in stopping this harassment. Thank you for understanding and addressing this matter.
Reported by GetHuman3009498 on शुक्रवार, ३१ मई २०१९, दोपहर १:३४ बजे
I am having trouble accessing my YouTube account and keep getting a message stating that my access has been suspended due to a possible violation of the Terms of Service. The message mentions that Google can disable an account for investigation, suspend a user from accessing a specific product, or terminate an account at any time. I am unsure why this has happened and would like assistance.
Reported by GetHuman-bizovati on शुक्रवार, ३१ मई २०१९, शाम ७:३७ बजे
Dear Youtube,
I am experiencing difficulties with my accounts. I have two accounts associated with Youtube, one linked to my school email ([redacted]) and the other to my personal email ([redacted]).
On both accounts, I have meticulously curated playlists covering various topics such as Food, Workouts, Colleges, Documentaries, and more. These playlists contain a substantial number of videos, ranging from around 50 to nearly [redacted] videos.
Recently, when attempting to access my playlists, I encountered a strange issue. Upon signing in, the accounts no longer seem to recognize me and appear to treat me as a new user with no saved or watched content.
This is concerning to me as the videos saved in these playlists are vital for a new story I am developing and for a school project.
Despite a stable internet connection, the playlists remain inaccessible, causing me significant distress.
I kindly request your assistance in resolving this matter promptly.
Thank you,
-Michael Jack
Reported by GetHuman3020836 on रविवार, २ जून २०१९, रात ८:२६ बजे
I'm looking for information on how to support a YouTube channel in danger of being banned. I am a fan of Louder with Crowder and recently learned that Vox is pushing for their ban. I find this unfair and unprofessional and want to voice my complaint. Does YouTube not prioritize free speech on its platform? It seems inconsistent since even after Logan Paul posted his controversial video, his channel remained. Could this be due to a difference in political views between Steven Crowder and Vox/YouTube? I'm eager to speak with someone about this issue or will take it to social media to rally support to cancel YouTube premium subscriptions for Louder with Crowder fans. Thank you for your attention.
Reported by GetHuman3022071 on सोमवार, ३ जून २०१९, रात १:३६ बजे
I recently received an email that appears to be from someone claiming to be from the YouTube team. I suspect it might be a phishing attempt to steal my password. Can anyone confirm if this is not an official message from YouTube?
Hi,
We have received a complaint about spam videos on your YouTube channel, but there is no need to worry. Our YouTube team will review your channel and notify you via email. During this process, we advise you not to upload new videos. Kindly fill in the following details and respond to this email. Failure to do so may result in your channel being closed. Thank you for your cooperation.
Note: If your channel has 2-step phone verification or other security measures, please disable these before replying to us. This will allow our team to access and review your channel effectively.
Channel URL:
Channel Content Topic:
Copyright:
Your Channel Password:
- The YouTube Team
Reported by GetHuman-yaoezra on सोमवार, ३ जून २०१९, दोपहर १२:५६ बजे
Subject: Appeal for Reinstatement of YouTube Channel "Speaker Bajao"
Dear YouTube Team,
I am reaching out regarding the termination of my channel, "Speaker Bajao". I firmly believe that my content did not violate any of the community guidelines. I kindly request for you to review my channel once more to ensure that it was not wrongly flagged by viewers.
My videos do not contain any nudity, violent or graphic content, hateful speech, threats, spam/scam, or misleading metadata. I am committed to abiding by all the rules and regulations set by YouTube, and if I unknowingly made an error, I sincerely apologize.
I kindly ask for the reinstatement of my channel as I assure you that I will adhere strictly to all guidelines in the future.
Thank you for your time and consideration.
Sincerely,
Speaker Bajao
Reported by GetHuman2995663 on मंगलवार, ४ जून २०१९, रात १:१५ बजे
Hello,
I am Venessa Hodgson, the Head of Marketing for HSL Chairs, based in Batley, West Yorkshire. We have found ourselves in a situation where we have two YouTube accounts, with one being set up by our previous media agency, Hub-MDP, located in Calverley, West Yorkshire. Since parting ways with the agency, we have been unable to retrieve the login details for the original account to update the content. We are now looking to either close the original account or remove the outdated content. Despite our efforts to obtain the login details from Hub, we have not been successful. Any guidance or assistance you could provide on this matter would be greatly appreciated. Thank you for your help.
Best regards,
Venessa H.
Reported by GetHuman3030216 on मंगलवार, ४ जून २०१९, दोपहर ११:३१ बजे
Hello,
I have been trying to contact YouTube for assistance but have not received a response. Despite my efforts across various platforms, I have not been able to resolve my issue.
I uploaded my first video last week, but when I search for it by the exact title, it does not appear in the search results. I have ensured that all elements such as tags, descriptions, and titles are correct. Even with filters, I cannot find any results.
When searching with the exact title, channel name, filter, and additional description information, I can only find my video at the very bottom of the search results. This method is not practical for viewers, making it nearly impossible for them to find my video.
Additionally, on the search results page, only my channel logo appears, not the video thumbnail like other videos. I find this unusual.
I am curious if this is a normal occurrence. If someone could provide assistance, I would greatly appreciate it.
Here is a link to my channel: [redacted]
Thank you in advance. Best regards.
Reported by GetHuman-thejiao on मंगलवार, ४ जून २०१९, शाम ६:०६ बजे
For months now, my channel has been ineligible for monetization, even though I only upload family-friendly videos of my backyard. The videos comply with all Terms of Service. In October [redacted], monetization was disabled. After waiting the required 30 days, I reapplied with a channel that meets all requirements and has a fully functioning AdSense account. However, the review has been stuck in a pending status for almost nine months, far exceeding the expected one-month process. I am eager for my channel to start generating income again.
Reported by GetHuman-tommyhoc on बुधवार, ५ जून २०१९, रात १२:१२ बजे
Dear Sirs/Madam,
I have been informed that my YouTube channel, Israeli News, has been disabled due to allegedly containing offensive content. I disagree with this assessment, as I believe the channel only provides news updates without any offensive material.
I am concerned about the fairness in this decision. I question whether a Muslim or transgender channel would face similar actions. I personally would not want any channels to be taken down, as everyone should have the right to free speech.
As the spouse of a veteran who fought in wars to protect freedom of speech, I value this right for all individuals. I believe in the importance of showing fairness and strength by upholding this principle for everyone.
Reported by GetHuman-cecacade on बुधवार, ५ जून २०१९, रात १२:१८ बजे
Hello,
I wanted to share a short story with you. I'm currently a YouTube Premium user named Kaleb. Although I used to enjoy YouTube Music, I've switched to Spotify due to various issues.
I'm reaching out to you because during a tough period in my life, there was a song in my liked videos that really helped me cope. Unfortunately, it has been deleted, and I can't recall the title despite my best efforts. I've included some URLs that might lead to the song:
URL 1: [redacted]
URL 2: [redacted]
I would deeply appreciate any assistance you could provide. The song held immense significance for me during a challenging time. Thank you for your time and have a great day.
Reported by GetHuman3035713 on बुधवार, ५ जून २०१९, सुबह ७:४५ बजे
I would like to express my frustration with how Google operates. The monopolistic behavior and lack of competition have led to unreliable products and services. I have raised my concerns with my representatives regarding the issues I have been facing with emails and other applications. It is disheartening to see Google's decline in quality services. The invasion of privacy and content monitoring by unregulated companies is unacceptable. Google's practices are contradictory to free speech and must be reevaluated. Many of us are disappointed with the current state of affairs, and I cannot support a company that does not uphold principles of free speech and dependable services.
Reported by GetHuman3040110 on बुधवार, ५ जून २०१९, रात १०:३२ बजे
I recently started a YouTube channel called Killr Gaming. After uploading a video on how to attach offline games, my account got deleted. I am unable to find it on other devices, despite accessing it previously. My friend had a similar experience after creating an account named AK Indian gamer, where his video on hacking Subway Surfers was removed within a day. We are both having trouble accessing our channels now. I used [redacted] to set up my channel. Any assistance would be appreciated.
Reported by GetHuman-ashayad on गुरूवार, ६ जून २०१९, रात ३:१७ बजे
I recently created a YouTube channel using one of my accounts. Unfortunately, just a day later, I am unable to access it. Initially, I had 10 views and approximately 17 subscribers. Now, when I search for my channel using different accounts, even with case sensitivity and exact channel name, it does not show up in the results. When I try to sign in, I receive a Google notification about an issue accessing my account and suggesting to remove and re-add the account, but this does not resolve the problem. I had only posted one video and was eager to post more during my holiday time. My friend also faced a similar situation where his channel was mysteriously deleted. We are both unable to access our accounts. I would appreciate any assistance in retrieving my YouTube channel named Killr Gaming as soon as possible.
Email associated with my channel: [redacted]
Reported by GetHuman-ashayad on गुरूवार, ६ जून २०१९, रात ३:२२ बजे
I disagree with the decision to demonetize Steven Crowder and other voices on YouTube. I believe in the importance of diverse viewpoints and worry about the platform's censorship practices. It's frustrating to see this type of silencing and I hope YouTube realizes the impact on its users. I may reconsider my engagement with the platform in the future.
Reported by GetHuman3042690 on गुरूवार, ६ जून २०१९, दोपहर १:२० बजे
I have never filed complaints about YouTube's biases and unfair treatment of right-leaning topics. I find it concerning how they selectively prioritize certain constitutional rights. However, I will put that aside for now to address a more pressing issue. YouTube's recent decision to give in to Vox's claims struck me as two-faced. It seems Vox changed their narrative once facts contradicted their initial statements. By suppressing conservative and center-right content, YouTube risks alienating users. This divisive behavior mirrors Twitter and Facebook's vulnerabilities. Suppressing differing views only widens the gap, empowering extreme perspectives and stifling civil debate. Providing diverse information allows for informed discussions. I will not support YouTube further unless they address this one-sided approach, as seen in the Vox and Steven Crowder situation. Steven Crowder has become an easy target, making YouTube's inconsistency evident.
Reported by GetHuman-talkshow on गुरूवार, ६ जून २०१९, रात ११:४१ बजे
Hello there,
I have a query regarding my account. I initially created a page or channel, not sure when, but I recall being prompted for my name, perhaps during the setup of a Google account. Recently, I observed that I can sign into YouTube using either my name or my original account name. One account has 4 subscribers but few videos, while the other has multiple videos but only one subscriber. I am unsure about this discrepancy. My main concern is merging the two accounts as I did not intend to have separate logins. I am not a famous creator or monetized, simply an avid user of your platform. Thank you for your assistance. Apologies if this question seems trivial, I just want to share the humor of my daily life experiences. Thank you.
Reported by GetHuman3046682 on शुक्रवार, ७ जून २०१९, रात २:१६ बजे
Dear Customer Service Representative,
I acknowledge my breach of YouTube's terms of service and understand the consequences. I sincerely apologize for my error. If you choose to reinstate my channel, I would be grateful. I am aware that my videos may contain explicit content unintentionally violating YouTube's guidelines. I have encountered an error message when trying to access my account, and I regret any inconvenience caused. If given the opportunity, I will pay closer attention to the guidelines to ensure compliance. My income depends on this platform, and I regret the oversight. I offer my sincere apologies to those involved.
Sincerely,
Brandon C.
Reported by GetHuman3050429 on शनिवार, ८ जून २०१९, रात १:३० बजे
Around a week ago, on May 31st, I was watching YouTube in the morning until about 2 pm. Later, I went out with friends and returned around 9-10 pm to watch more YouTube. To my surprise, I couldn't access my account on my phone and realized I might have been suspended when I tried on my computer. I was alarmed since I received no prior notification of any issue. Although I don't post videos, I use my account to interact by subscribing, commenting, and liking videos. It also tailors content to my preferences. I steer clear of inappropriate content intentionally and only use mild language in comments. My username is "s b," and I'm not focused on gaining subscribers as I don't create videos. I suspect the subscribers to my channel may be the cause, but I can't control who subscribes due to a disabled blocking feature. I unintentionally created the channel in [redacted] and never learned how to delete it. Despite this, I value the account’s functionalities. I've sent three appeals in the past week with repetitive responses, except for the first one. I'm eager to regain access to my channel, understand the suspension cause, and prevent future incidents. I hope for a prompt resolution and appreciate any assistance offered.
Reported by GetHuman3055392 on शनिवार, ८ जून २०१९, रात ८:१० बजे