YouTube Customer Service Issues

I recently received a notification that my Youtube account has been suspended due to a violation of the community guidelines regarding "spam, scams, and commercially deceptive content." The video I uploaded was for educational purposes as part of a school project, and I included a link to the YH4L Organization for further information on heart-related diseases. I believe this link was misinterpreted as violating the guidelines, even though YH4L is a reputable organization known for its work with heart conditions. I submitted an appeal but received no further clarification on the suspension. If the video in question caused the suspension, I am willing to remove it to regain access to my account.

Hello, I am hamzmaster from YouTube. I create and upload videos on my channel. Today, I hosted a Watchalong for the Chelsea vs. Frankfurt match. Everything was going well until I unexpectedly received a copyright strike from Aiplex Software Private Limited after the stream ended. The stream did not contain any copyrighted material. There was no audio or visual content that could have infringed on copyright laws. I firmly believe this copyright strike is an error. I have witnesses who can confirm this. I kindly request your assistance in resolving this issue promptly. Please contact me via email at your earliest convenience.

There is concerning behavior involving a YouTuber named Isaac Guest who is falsely flagging and reporting other YouTubers like Dougie West and Charlie Green to get their channels removed. Recently, the channel "Travelz Together" was taken down after a false claim by Isaac Guest. This individual has been harassing people and even sharing personal information like names, addresses, and phone numbers. Despite not displaying this behavior on his own channel "BeOurGuest," the issue persists. One victim, Douglas West, has taken legal action after a visit to his home. It is crucial for action to be taken, such as removing or striking the channels "BeOurGuest" and "BeOurGuestLive" belonging to Isaac Guest, who is causing distress and endangering those who speak out against abuse on YouTube, particularly involving another YouTuber known as Kidbehindacamera.

Subject: Assistance Needed with YouTube Channel Ownership Hello, I am Fernando Romero de Oliveira and I am reaching out to request assistance in regaining control of my YouTube channel, which has been hijacked by someone named "Babies Cute." The hacker used unauthorized methods to take over my channel, leaving me unable to access it as my account has been compromised. I kindly request your help, YouTube team, in returning my original channel to me. It contains all my personal data and videos. The current link to my channel is [redacted]. If you are not directly responsible for these matters, please guide me on the right steps to resolve this issue promptly. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and cooperation in advance. Sincerely, Fernando Romero de Oliveira

I have been struggling with YouTube's monetization process for the past 2 months. Their reasons for rejecting my application keep changing, initially citing repetitious content, then labeling it as reused content, and now claiming it's repetitious once again. Despite making significant adjustments by removing videos and ensuring every piece is unique, I continue to face rejections based on this issue. It's frustrating because my content is diverse, with varied metadata, tags, and unique scripts for each video. I add my own commentary and opinions, yet I am accused of using third-party or nonsensical content, which is not the case. The guidelines seem restrictive, especially regarding minimal changes and synthetic voice usage, although I do my best to provide engaging and insightful content with personal insights on current affairs. I am confused and disheartened by the lack of communication from YouTube and the inability to clarify the specific issues with my channel. I have already made significant sacrifices, deleting over 10 million views worth of videos, only to face continuous rejection. It is discouraging to see other channels with seemingly more severe violations remain monetized while I struggle to meet the criteria. I handle all aspects of my channel alone, from content creation to editing, and the current situation is demoralizing. I hope to resolve this issue without further delays and receive the necessary support.

Hello, could you kindly clarify the reason for the removal of my Verified badge and the significant decrease in views on my videos? Without any policy violations on my part, I engage with diverse content on YouTube to spark inspiration and expose myself to different perspectives. My interests range from peculiar videos to music and gaming content. I have supported the YouTube community from its inception, and I believe this warrants the Verified symbol on my channel. I am seeking an explanation for its removal.

I launched my YouTube channel a while ago and posted a video on 28th April, [redacted] that initially received 6k views and 20k minutes of watch time in 2 days. However, the views suddenly dropped to 2.9k views and 8k minutes of watch time, fluctuating ever since. Currently, it shows 6.1k views. I seem to have lost around 5-6k views and 15k watch minutes due to this issue. On 9th May, I uploaded a new video which started well but then decreased from [redacted] views to [redacted]. It then rose to [redacted] but dropped to [redacted] shortly after. I have reached out without success via feedback and also on Twitter. I would appreciate it if this glitch could be investigated and resolved as it greatly impacts a new YouTuber like me.

Recently, I experienced a concerning issue with my YouTube channel. A video was mistakenly removed, and I received a warning. After I appealed, I received an email stating that my video does not breach guidelines, and it was reinstated. However, 30 minutes later, I received another email claiming a violation and the video was removed again, along with the warning reissued. Despite reviewing the violation list, I can't identify any rules I broke. Strangely, although I was the first to post the video, others who uploaded it later remain unaffected. It's baffling how my video was initially reinstated only to be removed later. I believe the warning was unjustified. I also find it puzzling that even before YouTube notified me of the violation, I had already deleted the video due to low views. This sequence of events is perplexing, and I seek to have the warning removed.

I am writing to address the recent suspension of my account, which I believe occurred due to posting inappropriate content, although I have never uploaded any videos to YouTube. I use my account solely for music and entertainment purposes, so discovering it was suspended came as a surprise. Despite submitting an appeal a month ago, I have not received any updates on the status. Today, when I attempted to watch a video sent by a friend, I was prompted to sign in, only to find out about the suspension. As a long-time user with no history of violating terms of service, I am puzzled by this situation. Considering my viewing habits of funny videos and music, I suspect a possible hack on my account. Reviewing my watch history will confirm my harmless use of the platform over the past seven years.

We recently attempted to move our Hausa24 Tv channel to a Brand Account for easier management within our company. Unfortunately, during the process, we encountered a [redacted] error which disrupted the channel settings. We then tried to revert the channel back to its original state but faced issues with broken features such as Analytics and Account Settings displaying no linked channel. Despite this, we can still access videos through Video Manager with the old email. The YouTube Channel ID appears missing from Advanced Settings, but the custom channel URL remains intact. The option to "Create Channel" prompts when clicking on "My Channel," even though it existed before. We seek guidance on restoring the account fully to proceed with adding the channel to a Brand Account effortlessly. We have also contacted YouTube for assistance.

Hello, I encountered two issues recently that I need help with. 1. I was in the process of uploading a new video showcasing my art when it suddenly disappeared. YouTube claims it's a duplicate of another video, although it's entirely new and unique. I would appreciate it if the platform could assist in publishing this video, as I don't want to repeat the entire upload process. 2. Despite having two videos on the same topic on my channel "withBade Art," one titled "Acrylic Pouring New Tool - Trio on a Larger Scale" is missing from both YouTube and Google search results. I've tried searching by the exact title, but it shows no results. I'm hoping this issue can be addressed promptly. Thank you for your anticipated help. Best regards, B. E. from withBade Art

Dear YouTube, I am writing to seek your help concerning a serious matter. My 16-year-old daughter recently passed away (3-8-[redacted]). After unlocking her phone for the police, I discovered a disturbing video titled "family friendly noose song" by Rusty Cage on her screen. This video is distressing and easily accessible to children. I understand the existence of the dark web, but believe YouTube could enhance security measures to protect kids. With your resources, implementing age verification can enhance safety. Requiring users to verify their age by submitting a selfie with an ID could prevent minors from accessing inappropriate content. I am not the only parent who has faced such a tragedy, and I have started a petition to raise awareness. We must prevent vulnerable children from watching harmful videos promoting suicidal behavior. Please feel free to contact me for further details. Sincerely, Stephanie Garrett (Nicole’s mom forever 16) #youtubesaveourkids

I need assistance as my family video was removed from your site without explanation or a way to contact you to understand the reason behind it. There was a mention of a possible penalty, which was unsettling. Kindly clarify the exact reason for the video's removal, as we are keen on addressing it, though we are skeptical of the justification provided. Please get in touch with me to console my daughters who are upset due to this unexplained decision. I urge for a prompt response as a loyal Google/Android customer for over ten years, but open to shifting to Apple's ecosystem. If necessary, I am willing to share our experience on YouTube and other platforms to caution users about posting content. Thank you, Keith.

My friend's channel, greenapplecandygirl, got suspended. She believes she did nothing wrong and is really confused as to why this happened. She received no warning and was even watching YouTube just 15 minutes before she got the suspension email. She tried to appeal, but it was quickly denied, and it seems like they didn't even read it. She wasn't given any specifics on what she did wrong. This feels like it's pushing away users they say they care about. I've seen many similar cases on google recently, with people trying to understand why they were terminated by YouTube. We're hoping for a real person to speak to, a clear explanation, and an actual reason, not just the same community guidelines we've already read multiple times. There might have been a mistake, or maybe even hackers were involved. It's concerning to see innocent users being punished unjustly.

After extensive research, I opted for YouTube Premium with a 30-day free trial but found out it did not include live ESPN. I switched to YouTube TV with a 5-day free trial. I would like to have the same 30-day free trial that was offered with YouTube Premium. The YouTube Premium channel advertising seems misleading as it mostly shows videos of past shows instead of channel listings. Amazon, Hulu, Xfinity, and Netflix are currently offering a 30-day free trial, which seems fair. I believe YouTube should follow suit. I feel disappointed with the experience and effort spent on subscribing to YouTube Premium. I appreciate any help regarding this matter. Thank you.

Dear community member, We want to inform you that your YouTube account, Karl Rose, has been suspended due to repeated or severe violations of our Community Guidelines. Upon reviewing your account activity, we found violations of our guidelines regarding spam, scams, or commercially deceptive content. Please note that creating or accessing any other YouTube accounts is prohibited. For more details on account terminations and enforcement of our guidelines, please refer to our Help Center. To appeal the suspension, you can submit a form through the provided link. Thank you.

I am concerned about the lack of public service you are providing. The content I enjoy has contributed to your success, but if our concerns are not addressed, we will take action through a petition to the appropriate channels. There are serious implications for violating freedom of speech, and your platform may face consequences. We anticipate a new platform will emerge, as accountability is on the horizon.

Greetings, I reside in Montreal and hail from Lebanon. I am proficient in French. Recently, I have been searching online for a Turkish series named "Soz." Despite it being available on various YouTube channels with Arabic translations, the final three episodes of Season 3, which concluded after a three-year run, appear to have been removed due to alleged violations. I seek your authorization to upload these episodes on my channel, ensuring that it complies with regulations. A written consent from you safeguarding my channel against closure, bans, or content deletion would be greatly appreciated. Please excuse any linguistic discrepancies as I rely on Google Translate. Thank you for your attention.

Hello, I have created a reaction and discussion video about the new Slipknot Single "Unsainted." Approximately 30% of my video includes segments from the new music video and song, along with my reactions and commentary. I made sure to edit the music video to avoid showcasing the entire content in my video. I am confused as to why I am not allowed to upload this video while other content creators have been able to upload their reactions featuring more of the new single and video than I have. Many YouTubers, even smaller ones, seem to upload reactions without facing any blocks even though they may not have received permission from the creators. I want to highlight that I am not receiving any payment for this video. Could you please explain why this is happening? I feel this is unfair. Alternatively, I would appreciate guidance on what steps I should take to upload my video like these other creators without facing any issues. Thank you for your help.

I am in a situation where my YouTube channel has been mistakenly taken down. I am confident that I have not violated any regulations, and I am determined to regain access through an appeal. Losing my channel, which had approximately 1.3k subscribers, feels like losing something significant. My followers have expressed their yearning for my positive content, which I create as a pastime. Despite submitting an appeal that was denied, I am unsure of the alleged violation. I sincerely express my regret if I unintentionally breached any policies and hope for an opportunity to rectify the situation with a second chance, especially since I have not previously received any warnings. My goal in sharing this message is to swiftly restore my beloved YouTube channel. Thank you for considering my request.