YouTube Customer Service Issues

I successfully signed up today for Youtube TV and MLB using my credit card after several attempts. I used my Yahoo and Gmail email addresses and eventually set a password that worked. Unfortunately, I forgot to note down which email and password were used for the account. Could you please assist me in retrieving this information? My name is M. J. Schaefer, and you can reach me at [redacted] Our home phone number is [redacted], but the one listed on the account might be [redacted], which is rarely used. I am 76 years old and feeling quite distressed about this situation. Your help is greatly appreciated. Thank you.

Around a month ago, my son informed me about accessing Youtube music controls in Google Maps, which I found useful for my job as a driver. After purchasing the subscription, I spent hours trying to locate the media playback setting in Maps. Unfortunately, I discovered that the option has been removed. I was prepared to pay for added safety at work, but without that feature, the subscription seems less valuable to me. Had I known about this change, I wouldn't have made the purchase or spent so much time troubleshooting. I do use Youtube music, but I prefer to quickly mute it by switching apps. I recently bought the subscription and would like a refund due to the absence of this functionality.

Hello, My account was terminated in June [redacted], but YouTube Premium continues to bill me every month, despite canceling my old credit card and receiving a new one with a different number. I'm in Canada and have been unsuccessful in stopping these charges from Google. My credit card company, PC Financial, claims Google has permission to bill me, making disputes ineffective. If this issue persists, I will consider switching from PC Financial. Please refrain from getting a PC Financial credit card until I confirm the matter is resolved. Feel free to reach out at [redacted] for any updates on resolving this issue. Thank you, John

I previously had a subscription to YouTube TV Premium that I intended to keep after the trial ended. However, after some time, I noticed that I no longer had access to the Premium features yet payments were still being made from my account. I reached out to Google, who refunded one payment. Despite requesting further refunds in a letter on June 11th due to ongoing payments without the corresponding service, I have not received any response or additional refunds. Recently, I discovered another payment for YouTube Premium had been deducted from my account. These unauthorized withdrawals are causing financial strain, and as a retiree on a fixed income, it's essential to resolve this issue promptly. I am seeking assistance to cease these deductions and secure refunds for the services I am not receiving.

On Friday, September 23 at 11:16 PM KST, I received an email from YouTube stating that one of my videos had been removed for copyright infringement. However, I didn't upload that video. My channel was hacked, and the hacker posted content about Camtasia offering a paid software for free. I typically post fitness-related content, so it's odd for me to suddenly have videos about downloading software illegally. Two more videos about ReFx Nexus 3 were also uploaded without my knowledge that same week. These actions do not reflect my intentions or usual content. I have never violated YouTube's policies before, and I request a thorough investigation by a human reviewer rather than automated responses. [redacted] [redacted]

I'm experiencing a concerning situation with my monetized YouTube channel. It has nearly 10,[redacted] subscribers and 2 million views. Someone hacked into my personal Gmail account, where my full name is displayed, and took over all my information, leaving me locked out of all my accounts. They've also gained unauthorized access to my YouTube and Instagram, posting questionable content on my YouTube channel. I urgently require assistance to regain control of my account.

I've been attempting to start a free trial for YouTube TV. After three hours and several failed attempts with invalid codes sent to my Gmail, I am incredibly frustrated. My son provided his credit card information to proceed, but I fear he may be charged the amounts of $70 or $[redacted] displayed during the sign-up process. Despite our efforts, we were informed that we are not eligible for the free trial. I urgently request that all credit card details and any association with YouTube TV be erased. Unfortunately, I don't have an order number or any additional information related to this transaction.

Good afternoon, I would like to close two YouTube accounts that I opened when I was young. I have tried to access the Hotmail account associated with them, but Microsoft's service informed me that after several years of inactivity, they have been deleted, and I cannot access the email to delete those YouTube accounts. Is there any chance to close those two accounts if I provide the necessary information? - The case number with Microsoft is [redacted] - The accounts for the two channels I want to close are: Rmmb8 and Rmmbac8 - My name is Rita Mairaby Melián Brito - The emails associated with those accounts were: [redacted] and [redacted] I remain available to provide any information you may need. Thank you in advance and best regards!

I had a concerning experience on a live chat during the KDFW Dallas/Fort Worth news station Fox 4 trial coverage of Billy Chemirmir. Near the end, a person named Khaleem Jones asked chat participants to say something nice about him, which I found inappropriate given the serious topic. When I responded, he oddly mentioned "I agree Washington," linking my name to my location in Washington. This made me uncomfortable, and when I pointed out the creepiness, he swiftly deleted all related comments. It's unsettling that he could be accessing personal information during a trial about a serial killer. I managed to capture his name and the chat thread, but not before he erased his messages. Other users also found this behavior strange.

Good evening Youtube team, I recently had my Youtube account permanently disabled for violating community guidelines. I must confess that while I was at work, I left my phone with my grandmother, and my 17-year-old brother used it to upload a disturbing video with sexual content. When I returned home, I tried to upload a video of a song with Spanish subtitles, which typically follows Youtube community guidelines by featuring music catalog content, simple images, and short clips from movies and series. I sincerely apologize and beg you to reinstate my access to my channel. I cannot afford to lose all the effort and time I have put into it due to a terrible mistake. I look forward to being in touch with you, dear Youtube team. Sincerely, Carlos Yamil Tapia Quiroz (Charles Wall Gemini).

My video views are fluctuating unpredictably. Despite having genuine viewers, my view count keeps dropping to 0 the next day. I have heard that YouTube's algorithm flags suspicious views, but I am certain that the views on my videos are legitimate. Views are vital for channel growth, and it is frustrating that YouTube is seemingly penalizing me despite my adherence to the rules. Recently, my videos have been receiving only 1-3 views before reverting back to 0. YouTube's measures to prevent fake views are understandable, but it's disheartening for me as a creator when my genuine views are not being recognized. I am seeking assistance to address this issue promptly.

Dear Customer Service, I noticed that I was double charged for TV services on 10/24/22, totaling $70.35. The issue arose when my service was disconnected during a University of Texas football game due to non-payment because the card I had on file was compromised. In a rush to restore service, I updated my payment information through my sbcglobal email address ([redacted]) instead of my primary email, [redacted], where I found your notification about the payment concern after the fact. It appears one of the charges was for a "family plan" that I do not require, and I simply wish to revert to the service I had before 10/24/22. Should you need it, my mailing address is [redacted] Hillfawn Circle, Dallas, [redacted], and you can reach me at [redacted]. I kindly ask for your assistance in resolving this matter promptly. Thank you.

I did not authorize a charge of $58.43 on my card. I spoke to a person from an [redacted] number I found online, but I am unsure if it was a legitimate company. I want the money refunded to my card, and I do not want any further charges. The unauthorized transaction occurred on a Friday morning at 9:49 am. I am disappointed by the lack of direct communication with a company representative. Being on a budget, I am concerned about my card's security. The person I spoke with suggested refunding through Cash App and then mentioned Bitcoin, asking me to resend my ID. I became uneasy and refused to proceed. I insisted that the person, who identified as Joe, refund my card promptly. Joe referenced the holiday as a factor and mentioned a contact number would have been helpful. I urge you to address this issue promptly.

I have been waiting for 2 days for YouTube to correct the language issue. I can only watch movies in Spanish, but I speak English. They have my location as New Mexico, but I live in Statesboro, Georgia. They promised a fix in 24 hours, but it's been 48. I cannot reach them by phone, and I feel frustrated. I request a call back today from a native English speaker at [redacted]. I am looking for prompt assistance and a credit for the inconvenience of not having English content available. If I don't receive a call, I will escalate my complaint to the FCC and BBB. Expecting a swift resolution. SV

I have been waiting for YouTube to correct a language issue for several days now. I can only watch videos in Spanish, which I do not speak, as I am an English speaker from Statesboro, Georgia. Despite being promised a fix within 24 hours, it has now been longer than that. I have been unable to reach anyone by phone, and it appears that YouTube is not addressing my concern. I am requesting a call back today at ***-***-**** from a native English speaker. If I do not receive assistance, I will be forced to escalate this to the FCC and BBB. I am also expecting a credit to my account for the inconvenience. Thank you.

I have been waiting for two days for YouTube to correct a language issue. I can only watch movies in Spanish, but I speak English. They mistakenly identified me as being in New Mexico when I actually live in Statesboro, Georgia [redacted]. I was assured it would be fixed within 24 hours, but it has not been resolved. I have been unable to reach anyone by phone, and it seems YouTube is not prioritizing this matter. I am requesting a call today at [redacted] from someone fluent in English. The phone numbers provided by YouTube have not been helpful, and the chat support has been unresponsive. I am also seeking a credit for not being able to access English content only. If I do not receive a call, I will escalate this issue to the FCC and the BBB. I look forward to a prompt response. - S.V.

I recently received an email from YouTube stating that my channel was removed due to a violation of their guidelines. Despite appealing their decision, they replied within hours upholding the suspension without providing a clear reason. In my appeal, I detailed that I am a 76-year-old retiree who only viewed videos occasionally and left respectful comments on a specific channel. I suggested they contact the channel owner to verify my comments. It appears YouTube did not thoroughly investigate my appeal and unjustly judged me. I feel personally attacked and believe they are missing the larger picture by alienating their core viewers. I doubt this issue will be resolved satisfactorily.

I am distressed by the disturbing imagery on the playlist that I did not request. At 74 years old, I seek help to address this issue. In my younger years, I could select music without any trouble. I am currently unwell, and the racist content that was unexpectedly played is upsetting. As a peaceful individual who appreciates serene inspirations, I have always respected people of all races and beliefs. Throughout my life, I have assisted others, and I have never resorted to legal action despite facing numerous injustices. I hope to receive meaningful assistance from a human representative, not automated responses. Addressing this matter promptly is essential as I value a peaceful resolution and the protection of customers' data from malicious individuals.

I received a message from one of my favorite YouTube channels congratulating me on winning a prize. The message instructed me to text a number to claim the prize. Thinking it was from my favorite YouTuber Mimi G, I followed the instructions. I was then informed that I had won a sewing machine and a new olso iron, but would need to pay $[redacted].08 for shipping. I paid through Cash App but was later asked to pay an additional $[redacted] for custom charges, which made me suspicious. When I questioned if it was a scam, they reassured me it wasn't. However, I decided not to send more money as I suspected it was a scam. Unfortunately, I ended up losing $[redacted]. I hope this was indeed a scam to ease my frustration. If it was a scam, I urge for it to be removed from the comments to protect other followers. This experience has left me feeling upset and deceived. Please confirm if it was a scam to give me peace of mind. The YouTube channel involved is Mimi G, and the video was related to the olso iron. Thank you, Christy Fletcher

Здравствуйте. У меня удалили видео на канале из-за нарушения авторских прав. Я уже извинился перед Правообладателем и прошел обучение по авторскому праву. Сейчас у меня несколько вопросов: 1) Мне стоит продолжать вести канал? Был ли он заблокирован или приостановлен? Если заблокирован, насколько долго? 2) Жалобы от content ID допустимы? Прочитав информацию на YouTube, подумал, что они не так страшны. Что вы посоветуете? Могу ли я вернуть просмотры и стоит ли продолжать канал? Благодарю.