YouTube Customer Service Issues

I have attempted to address this issue multiple times. YouTube has been charging me $4.99 per month for at least 3 months, possibly more, for a service I never ordered. I am unaware of what this service is or any associated account number. After using "get human," a supposedly free service, no progress was made, with no options to proceed with my complaint. My contact email is [redacted], my name is William Oliver, and my phone number is [redacted]. Due to being in the hospital, I could not address this matter sooner. I have spent over 8 hours on the phone today without success on your website or others. Please assist me promptly as promised. I do not want to be redirected repeatedly, starting anew each time. Let's work on resolving this promptly.

I have come across a potentially inappropriate video shared by Erin Uhl on YouTube titled "Going to the Bathroom 🚽🚽🚽." The video depicts a girl using the toilet while being recorded by herself with a device. It is concerning that this type of content is being circulated, especially if the person in the video is a minor. Videos showing individuals using the toilet are not suitable for public viewing. I believe such videos violate YouTube's guidelines and should be removed promptly. I have reported this video, along with another one named "I'm using the toilet 🚽🚽🚽," uploaded by the same account, "Erin Uhl," on multiple occasions in February. If any more videos of this nature are posted by this account, I will escalate my complaint and request that the account be terminated.

I did not order UTUBE and I do not want it! I am on disability and have a fixed income, struggling to get by. Please cancel this immediately. I have contacted you multiple times with no resolution. I only watch it occasionally to see my grandson's short films. If I have to keep writing to cancel with no success, I will involve my lawyer. I find it challenging to do things myself; I mainly use Facebook, Instagram, and two games. Cancel my subscription now, or there will be consequences. It's unfair to take money from a disabled person. Please, cancel my subscription. Thank you. Jean Costa 🙏🏼🙏🏼In Jesus' name, amen 🙏🏼 Email: [redacted]

When I watch films on YouTube, I often encounter French versions instead of English, which is the original language. This situation is puzzling to me since the English versions are not even available or easily found on the platform. Despite living in Belgium, I primarily speak Dutch and set my YouTube language preference to Dutch. I assumed this choice would prioritize showing films in their original language rather than French, which is a minority language in my country. I am seeking assistance to resolve this issue. It is worth mentioning that my email address is in French, a habit from my past in France. I wonder if this is contributing to the problem. Thank you for addressing this matter promptly. Karel P. Lint, Belgium

I am new to streaming and 70 years old, relying solely on my social security income received on the 3rd of each month. I signed up for a YouTube free trial on my Roku TV, assuming it would be included in my Roku package. Following instructions to remove the YouTube window, I inadvertently started a monthly subscription and was billed without realizing it. I spoke to a Roku representative who explained I needed to contact both Google and YouTube directly to cancel the subscription. Due to my ignorance of streaming services, I mistakenly subscribed to a channel multiple times, resulting in multiple charges. I kindly request a refund for the error as I made these payments without fully understanding the process. Please consider my fixed income situation. Thank you. Sincerely, Steve Paulson

I recently discovered unauthorized video game cheat videos on my YouTube account, which I promptly deleted. Now, my account is inaccessible, showing an error message regarding access to Google products. Despite appealing the issue, the automated responses I received indicated that my account was deleted due to spam or scams, and I am unable to create a new account. I found emails in my trash folder indicating someone attempted to access my account and that my appeal was denied. The support process has been frustratingly unhelpful, and I am seeking a way to directly communicate with a support representative to explain that I did not post those videos. YouTube's insistence on a two-week wait before filing a new appeal seems unreasonable given the circumstances. I am baffled by the situation and hope for a resolution soon.

I need assistance deleting an account. Unfortunately, I am unsure which email it is linked to. I have been attempting to resolve this issue since February. It seems that when I created a YouTube TV account in February, I may have mistakenly opened two accounts, leading to double billing since then. Despite reaching out to Youtube multiple times and speaking with a representative named Tina (Case: 6-[redacted]18) who promised a refund, I have yet to see any resolution. I urgently require someone to cancel the subscription I am unknowingly being billed for. Regrettably, I am unable to do so myself as I am uncertain of the details under which the account is listed. Being elderly, I fear I may have made an error during sign-up. One of the accounts may have been registered under [redacted], which is not my email. My actual email is [redacted] Up to now, I have paid a total of $[redacted].96 for a service I am unaware of and do not use.

I need assistance in regaining access to my previous YouTube account linked to an AOL email domain that has been inactive for a long period. When attempting to log in with my credentials, I am being asked for a verification code sent to an old mobile number that is no longer in use. I am unable to receive this code due to the outdated contact information. I am hoping to explore alternative recovery options such as answering security questions or utilizing an alternate email address. YouTube Username: jonpsychjill Original Email: [redacted] Outdated Mobile Number: [redacted]8 Potential Alternate Emails: [redacted], [redacted], [redacted]

I am subscribed to YouTube TV and usually pay $69.00 a month. Unfortunately, I have noticed that from April to August, I have been double-charged. I kindly request a refund for the excess charges during these months, as I am on a fixed income and cannot afford this mistake. I have already spoken to my bank, Wells Fargo, and they can only refund two months. I would appreciate it if you could refund me for the months of April to June. I look forward to hearing from you soon to resolve this issue promptly. Thank you for your attention to this matter. Sincerely, P. McDaniel

I have been closely monitoring my analytics to track my channel's revenue. However, I have encountered issues with payment from your program, getting scammed every other month. This has caused frustration as I am not receiving what I'm owed. Despite my loyalty to the YouTube community, I have not been paid multiple times, with approximately $87.73 outstanding, in addition to the $99.39 currently in my account. This amounts to a total of $[redacted].12 that should have been paid days ago. I seek prompt resolution of this matter or wish to escalate it to a higher authority. It is vital for me to receive the payment owed as soon as possible. This situation is unacceptable and contributes to the growing dissatisfaction prompting many to leave the platform. Kindly address this matter promptly.

I have been creating YouTube videos for approximately four months now. Two months into my journey, some of my videos gained traction with 37k and 21k views. As a small YouTuber, this was significant for me. However, a week ago, all my videos experienced a sudden decrease in impressions and views. It is puzzling to see every video on my channel crash at once. I am unsure why this has happened. I would usually know how to address the issue if only one or two videos were affected. I have not received any feedback from YouTube regarding this situation. I considered the possibility of YouTube testing a new AI system, but I expected to be informed if this were the case.

My YouTube account was unexpectedly terminated, and I am unsure of the reason. I did not receive any prior notices of copyright strikes. I received the termination email late at night, and I have dedicated years of hard work to my channel. I am eager to understand the exact cause of this action or to have my account reinstated. I have already filed an appeal, but it was unsuccessful. Research indicates that it might be due to a community guideline violation. My channel does not contain any inappropriate content, and I simply upload videos to free up space on my computer, not for profit. Any use of copyrighted music in my videos was for artistic purposes, not for monetary gain.

I am in a situation where someone is demanding money from me for a video that I did not upload to YouTube. The individual is threatening to keep the video online unless I pay up. Another person claiming to be from Interpol advised me to pay the blackmailer and mentioned setting up an arrest once she collects the money. However, I suspect this could be a ruse or a fraudulent scheme.

I recently signed up for the free trial of YouTube TV with my debit card. When I tried to download the app on my TV, I received a message instructing me to go to tv.youtube.com/start and enter a promo code, which I did. However, when I tried to sign in to my Google account, I got an error saying my account was locked and to contact customer support. After finally finding the YouTube chat, I encountered more issues. I could use some assistance in resolving this situation. Thank you.

I am currently using Amazon Firestick. When I opened the YouTube TV app and selected a show, I received a message stating I was out of the area. Despite using this account trouble-free for over two years, I encountered this issue. My son, the main account holder, assisted in resetting it for me. After following the steps to go to tv.YouTube/start and entering the code, a message appeared saying, "Welcome. You can now use your YouTube TV." However, upon trying to watch a show, I continue to receive the same error message preventing me from proceeding.

I have been attempting to stop YouTube TV from charging my account twice a month for over six months, but have been unsuccessful. Initially, I was charged twice a month $64.99 for one account, only to later discover that there were two accounts linked to my credit card. Citibank informed me that Google was initiating the charges and they were unable to intervene. Despite my efforts since March, I continue to face this issue. While I thought it had been resolved in July, I noticed another charge on 9/3/21. I have tried calling the provided numbers to no avail and have also sent multiple emails. I suspect that my account may have been compromised, resulting in financial losses. I urgently seek assistance in recovering my funds and stopping this ongoing predicament.

I discovered a video on YouTube that I did not upload, and it contains inappropriate content. I suspect someone hacked my account to upload this video. I received a message from YouTube indicating a violation of their terms regarding child exploitation and explicit content. The message advised me to delete the video within 24 hours to avoid further action, including involving law enforcement. I am concerned about this situation and seek guidance on how to handle it.

I have observed an issue regarding church videos featuring children in "Children's Time" segments. While innocent to most viewers, a small group of individuals have been leaving inappropriate comments. These comments, possibly from pedophiles, are concerning. I urge YouTube to address this and consider disabling comments on such videos to prevent these individuals from communicating inappropriately. One example is the video 'Nov 3, [redacted] Children's talk' by the Messiah Lutheran Church, where such comments are visible. This issue needs attention to safeguard the children featured in these church videos.

I reached out to YouTube yesterday in regards to my membership account: "Linda G Commanche Psychic." I encountered an issue accessing the membership chat feature. A message appeared stating I was a new subscriber and would not have access for 4 weeks. This was confusing as I have been a member for 1 year, 2 months, and 11 days. On my membership page, it displays my length of membership and the 12-month loyalty badge. However, on Linda G's community page, it shows a 1-month badge. I am unable to access previous membership perks despite paying for them, including the membership chat. This feels like a breach of contract for services already paid for. There is also a concern about the 12-month badge transitioning to a 24-month badge with my extended membership. I have discovered that unsubscribing and resubscribing designates me as a new member, affecting my access. This process has led to unanticipated consequences, such as being removed as a subscriber from other channels. Rectifying this issue requires constant unsubscribing and resubscribing, which is cumbersome. I demand a resolution to regain full membership access or a refund for the inaccessible content I paid for over the past 19 months.

Hello, my email account was hacked, resulting in the loss of my YouTube account, which is important to me as I've had it since [redacted] and have put a lot of effort into it, having 92 subscribers. The username is Johnny30. I can provide proof of ownership and would appreciate it if someone could ask me questions to verify my identity. The hacker changed the recovery email to prevent me from accessing it. I've attempted Google's recovery process without success and have been unable to reach Google by phone. The email linked to the YouTube account is [redacted], with [redacted] as a backup email.