YouTube Customer Service Issues

Hello, my name is Gene Trapp, and I would like to file a complaint about a YouTuber who goes by the name Blind to Billionaire, Matt. I'll keep it brief. I came across his YouTube channel seeking help, and after getting to know each other, he requested personal information like my birthdate, ID, SSN, and address. Initially trusting him, things took a turn when I received a message claiming someone else was pretending to be him. Despite my belief that it was indeed Matt, he stopped responding to my texts after I shared my details. I am genuinely concerned about this situation and would prefer to see him face a temporary suspension on YouTube. Should you need to contact me, kindly email me at [redacted] Thank you, and I hope you have a great day.

When using YouTube TV, we consistently encounter a black screen displaying a playback error message followed by a unique series of 14 digits and numbers each time. Despite numerous attempts to provide feedback through the prompt below, the issue persists. Contacting Google Support three times resulted in frustrating experiences with long wait times and no resolution. According to a representative named Fred in Austin, the problem lies with YouTube TV rather than Google. However, the customer service number provided by Fred led to an excessive wait time of an hour and a half. How can I resolve this recurring playback error message that disrupts viewing on all channels?

I just wrote a long email to Family Link seeking help with an issue. I accidentally restricted my 14-year-old daughter from accessing YouTube and TikTok by setting her age group restriction to 0-7 years. In an attempt to adjust the restrictions, I changed her date of birth, which resulted in me getting locked out. Now, we risk losing all her progress and content on YouTube, where she creates gacha stories and has a following. I'm having trouble verifying the account with my credit card information and I can't find my passport. I feel responsible for this situation and am worried about her losing everything, especially after already having a tough day being grounded from social media.

Hello! I am a member of Principium seeking assistance with Youtube video removal. We have uploaded dance covers, but recently 13 of our videos were removed. Our Google Account, [redacted], has been disabled for potential policy violations. However, we are unsure of the specific policies we violated since we always adhere to YouTube's guidelines. We have diligently followed YouTube's rules for over 2 years without any prior warnings or strikes. We have never promoted illegal activities in any of our videos. We are investigating potential triggers for this error, such as using the term "dance cover" without copyright issues. We are eager to resolve this issue and seek your help in understanding and rectifying the situation. Thank you for your assistance.

I am reaching out for support regarding a distressing situation. Following an accident my brother had in Balapitiya, Sri Lanka on July 9, [redacted], an unedited video of the incident has been circulating on YouTube. This tragic event has deeply impacted my family, with viewers' comments exacerbating our pain. The video has even affected my brother's son, who is struggling to continue his studies due to the haunting memories it brings. With education moving online due to the pandemic, the child cannot face using the computer. Our entire family, including our elderly parents, is enduring significant distress because of this video. Despite my attempts to contact the Youtuber "Travel With Three Sisters," I have not received a response. Any assistance in removing this video from YouTube would be greatly appreciated. Thank you for your help.

I'm experiencing frustration with YouTube not acknowledging original content owners. Our content has been reuploaded by various users, and we recently created a channel with our original full HD content. Despite being the rightful owners, YouTube rejected our monetization request, claiming we uploaded duplicate content. It's unclear who the true owners are amidst all these copies. It's disheartening, so I'm contemplating leaving YouTube and sharing my experiences elsewhere with others. Our channel can be found at: [redacted].

Channel Monetization Update Unfortunately, your channel no longer meets the eligibility requirements for monetization on YouTube. Upon reviewing your content, it was determined that the channel is in violation of YouTube's monetization policies due to the presence of reused content. To rectify this issue, it is advised to review the feedback provided and make necessary adjustments to your channel. This can include editing or deleting videos and updating video details to add significant value. You will be able to reapply for monetization starting December 2, [redacted], provided that your channel complies with the subscriber and public watch hour requirements, which are currently at [redacted] subscribers and 4 public watch hours, respectively.

Hello, I hope you're having a good day. While browsing YouTube, I came across a situation regarding their compliance with the new EU regulations (Article 27 of the Audiovisual Media Services Directive). They are requesting ID documents for their database, but it does not specify ID cards or credit cards in the regulations. What they are doing may be illegal as they are not a government entity and do not have the right to enforce identification laws. This action could be a breach of GDPR regulations, which are in place to protect personal data. "The protection of natural persons in relation to the processing of personal data is a fundamental right" and "This Regulation respects all fundamental rights and observes the freedoms and principles recognized in the Charter..." I am uncomfortable sharing my private information like my ID or credit card with YouTube. Unfortunately, I couldn't find a customer service email for YouTube. Could you please assist me in reaching out to them? My English isn't perfect, so I rely on Google Translate. Thank you for your help.

It appears there may be a misunderstanding. When I checked my YouTube account yesterday morning, I saw a message stating that the account had been suspended due to a violation of the Terms of Service. My account was hacked on Friday, and the hacker posted videos related to HWID Spoofers, a topic unfamiliar to me. I promptly removed the videos, changed my password, but now I cannot access my account. I am unsure how to reach YouTube support as I do not have their contact email. I suspect the issue may be related to a video posted by the hacker. I value my Google and YouTube accounts and would appreciate urgent assistance in resolving this matter. The affected Google account is [redacted], and the YouTube channel is ItzRiot. Thank you for your help.

Hello, I am encountering a significant issue related to one of your YouTube channels, 'POLICE TUBE'. I have been leaving comments on the videos requesting the creator to refrain from making false accusations against public officials in Orlando, FL, where I reside. The situation escalated when my full name was disclosed to his 13,[redacted] subscribers and, to make matters worse, he shared my address, putting my family at risk of harm. This has resulted in threatening behavior from his followers who have shown up at my home, creating an unsafe environment for my wife, two young children, and me. I have documented evidence of the disclosure of my personal information and threats made by the followers. Unless actions are taken to address this situation effectively, I will be forced to pursue legal recourse against YouTube as I am unable to directly hold him accountable. I urge you to investigate and enforce regulations to prevent such violations from occurring to innocent individuals in the future. I have preserved all relevant screenshots for your review.

Hello, It has been over two weeks and dozens of emails sent by me and my client without any responses or changes. My client, whose YouTube channel is: [redacted] Posted his second video titled Dante - Vidi Freestyle#2. This is a music video that I directed and exported, and it was uploaded in 4K MP4 H264 18:10 ([redacted]*[redacted]). However, after processing the video in HD, there was no 4K treatment, and the video is only available in 1080p on YouTube. Additionally, YouTube used the AVC codec for compression instead of the VP9 codec, which should be used for a 4K video like this to achieve better image processing and quality. I would like to request that you restart the video processing or take action to achieve the desired 4K quality and use the VP9 codec without having to re-upload the video and lose views, etc. It is not acceptable that a 4K file is not being treated as such, over 10 days after it was posted. Here is the link to the video in question: [redacted] I hope for a resolution to this issue. Sincerely, Jean G.

My account was terminated for sending one abusive comment to a channel named **** bound heathen. I admit I was in a moment of rage when I cussed out the individual, who was mocking a victim of abuse. I saved the comments I sent and I am willing to share them to show the context. I hope a real person can review my case and understand the circumstances that led to my outburst. I even reached out to the person I directed the comments to, apologized, and made amends. I kindly request YouTube to reconsider their decision, as I regret my actions and will ensure it does not happen again. I can provide the video link for reference. Thank you for your understanding.

I wanted to bring attention to an important matter that has been troubling me regarding a specific YouTube channel. The YouTuber known as Savetion has been posting extremely inappropriate and disrespectful content, including videos that target deceased individuals and have even led someone to take their own life. Despite my numerous reports to YouTube, no action has been taken against the channel. This situation is concerning as this person has created multiple alternate accounts to continue their harmful behavior, making it difficult to stop them. The content in question violates several guidelines such as cyberbullying, death threats, racism, and homophobia. It is my hope that by reaching out, we can address this issue promptly for the safety of the community. Your prompt attention to this matter is greatly appreciated. Thank you.

Subject: Concerns Regarding YouTube Spam Dear YouTube CEO and design team, I am Pranshu Mishra from India, writing to bring your attention to the increasing issue of spam on YouTube. While YouTube serves as an essential platform for daily information, I have observed that approximately 5% to 10% of the content is spam and misleading. This not only misinforms users but also wastes a significant amount of their time. I kindly urge you to address this matter by implementing a dedicated team or digital solutions to combat spam effectively. By taking proactive steps, we can enhance the YouTube experience and ensure a reliable source of information for all users, ultimately contributing to user satisfaction. Thank you for considering my feedback. I look forward to seeing improvements that will benefit the YouTube community. I apologize for any inaccuracies in my message and am open to sharing further ideas to enhance the platform. For any further communication, please feel free to reach me via email at [redacted] or on my mobile at +[redacted]48. Thank you for your attention. Warm regards, Pranshu Mishra

Dear YouTube Team, I am writing to report a recent incident where my YouTube channel was hacked. Despite not being responsible for the inappropriate videos posted that violated community guidelines, my channel and account were terminated as a result. This occurred while I was asleep and I only discovered it the next morning. Fortunately, I can still access my linked Gmail account. My content has always adhered to YouTube's community guidelines and is child-friendly. I submitted an appeal form, but unfortunately, it was denied by a bot response. The videos in question were not posted by me but by the hacker who gained access to my account. I kindly request your assistance in recovering my channel, "Suncity Entertainments," as I have dedicated significant effort to its growth. If further information is required for the recovery process, I am ready to provide it. Thank you for your cooperation in resolving this matter. Your help in regaining access to my channel would be greatly appreciated. Channel link: www.youtube.com/channel/UCpuIhws2OMp-iyS5xCcXNMw

Hello, I am having issues with my YouTube account being suspended. Despite being a member for 15 years, I am only receiving automated responses and no explanation for the suspension. I suspect it might be due to a playlist with over two days of Amber heart trial information, but with low viewership, it's puzzling. Additionally, I am experiencing problems with unclear vision, recent cat losses, and stress. This has made it difficult to access my other unsuspended account on an Android app. The situation is frustrating as I am constantly reminded of unseen notifications on my suspended account. The limitations on viewing results and videos are adding to the frustration.

I am sharing my experience to warn others about a potential scam involving a person named Neha Sharma. She added me on Facebook, asked for a video call, which I declined. She then messaged me, insisting on talking via WhatsApp and later proceeded with a nude video call, threatening to make it public. Following this, someone claiming to be Mr. Gaurav Malhotra from Cyber Crimecell Agra contacted me, pressuring me to contact a fake YouTube helpline and pay to have the video removed. I reported the incident and recorded all interactions. Please be cautious and avoid engaging in video calls with unfamiliar individuals to prevent falling victim to such scams.

I was recently deceived by an individual named Neha Sharma. She reached out to me through a friend request on Facebook. After accepting, she pressured me into a video call, which I declined, leading me to unfriend her. Despite this, she continued to contact me and eventually shared her phone number, insisting we communicate via WhatsApp. When I dialed the number [redacted], she proceeded to initiate a nude video call and encouraged me to activate my camera. Although I refused at first, she persistently requested it, specifying that my face needed to be well-lit. I complied briefly before the call abruptly ended after a few seconds. Subsequently, she demanded I accept her friend request on Facebook once more, which I refused. Shortly after, I received a video recording of our chat, along with threats to share it with mutual friends online. To address this, I blocked her number. A week later, I received a call from Mr. Gaurav Malhotra, claiming to be an SHO from the Cyber Crime Cell in Agra with contact number 94531xxxx. Allegedly, Neha Sharma had lodged a complaint against me for our conversation. He warned me of the video going public and advised me to contact the YouTube helpline, which caught me off guard. Upon calling the YT help line, a person speaking in Hindi instructed me to pay Rs. 22,[redacted] to remove the video, providing a non-YT affiliated bank account associated with Orissa. Sensing foul play, I raised a complaint with the cybercrime team and was part of a three-way call with Mr. Gaurav and the cybercrime representative. The SHO was forceful in his approach. I have a comprehensive record of all interactions and have shared them with the cybercrime unit. I caution against making payments to such individuals and advise refraining from video calls with unknown parties as this seems to be a new tactic for extortion. It's evident that the supposed inspector is complicit in these schemes for monetary gains.

Dear YouTube Team, I hope this message reaches you well. Our account has been terminated, and we are seeking assistance in reinstating it. The notice cited “severe or repeated violations of our Community Guidelines” and mentioned that “Spam, scams, or commercially deceptive content are not allowed on YouTube.” We are unsure about what triggered this issue but have a few theories: - Recently, over 8 of our videos were flagged for copyright violations related to music, which may have led to the repeated violations observed. - By August 2, all copyright issues with our videos had been resolved. - We hold a valid license from Epidemic Sound, as we maintain an annual subscription with them for music usage. We appeal for a review of our case. It is possible that an error led to the termination of our channel. Your swift assistance is greatly appreciated. Warm Regards, Sonoque Team

My old YouTube account was disabled without warning due to some very old videos posted on an older channel associated with my email. I had no idea someone would review those old videos. I admitted in my appeal that the videos were meant for fun between friends, like a roast where I had permission from them. I may have mistakenly made those private videos public unknowingly in the past, not fully understanding YouTube's rules at the time. While I accept if the videos need to be removed, it seems extreme to disable all my channels linked to that email, especially since my main channel, Reece H, doesn't have any such content. I respectfully requested the account be reinstated. Their response stated that my account suspension will be upheld based on their Community Guidelines and Terms of Service.