Yodel Customer Service Issues

I arranged for a delivery to my workplace, a GP Surgery that was open all day today. However, the parcel states an attempted delivery was made. I can confirm there were staff at reception during the supposed delivery time. I did not receive a delivery notice nor the parcel. The surgery will be closed over the weekend and on the upcoming bank holiday Monday. Kindly reschedule the delivery for Tuesday next week.

Regarding the delivery of JD[redacted][redacted], the parcel was not brought to my door on the specified date. Instead, another package from the same seller, at 02-09[redacted]9, B388EN, was left near my door. The seller provided a form from Yodel, but when I tried to fill it out, it required me to purchase Microsoft Word. I am not willing to buy Microsoft Word just to complete a claim form sent by the seller. A customer service representative mentioned that no photo evidence was taken due to a device failure, which means there is no proof of delivery. Is it standard practice to send claim forms that require purchasing software just for a customer to express their concerns?

Hello, my name is Malgorzata G. Whenever I order something, it never arrives. The tracking shows incomplete because they claim they tried to deliver to my address. They keep sending it back to the sender even though the sender has the correct address. It seems Yodel has some issues. I want to file a complaint about a person named Sunny Saluja, who is unhelpful and not doing the job properly. I would like to rebook the order since the address is correct. The delivery has failed three times, and they claim the phone was unreachable, which is unprofessional. Please address this matter with the sender promptly.

I received a notification from Yodel saying they have received my parcel and will let me know when I can collect it, but I never received any further updates regarding its availability at my local store. I have only received two messages so far regarding the parcels T9T82CM and 2F9E7DH. I am seeking more details about the collection process as I feel frustrated with the lack of communication.

I was expecting a delivery today by 12:15 p.m. However, I received a message stating that my item was delivered and a photo was taken at 11:30 a.m. showing it was handed to someone. I have been home all day, and I can confirm that I did not receive the item. Our Ring security system did not detect any delivery driver, and my husband, who was outside working, did not receive the parcel either. I am frustrated by this situation and urgently need to speak to a manager today. Please contact me at [redacted]7. Margaret

I urgently need to speak to a manager regarding my undelivered item. Despite receiving an email stating it would arrive by 12:15, I also got a notification that it has been delivered, which is incorrect. No delivery has been made to my home today, and I can confirm the item has not been received. I am feeling overwhelmed as I have been unsuccessfully trying multiple numbers to reach a representative. The Hull depot is closed, and their contact number is not working. Please contact me urgently at [redacted]7. I reside in Withernsea and need assistance with this delivery issue.

Yodel's having trouble locating my address, claiming they have an "issue." Other delivery services like BT, Sky, Royal Mail, DPD, and Hermes-Evri have successfully found us in the past. I placed an order for a Ninja Air Fryer expecting it Thursday, then Friday. Now, they've rescheduled for Monday. I'm eager for the delivery to be completed and willing to meet them in Barrhill, my closest village, if that's more convenient. Living on a farm in a rural area can be challenging for some couriers, but our location is searchable online. The farm sits between two other houses with the same postcode on the same road.

I made a purchase from Strawberry Net on April 5th for items totaling over $[redacted]. Regrettably, the parcel has not yet arrived. After an extensive inquiry, they state that it was delivered by Yodel on April 14th. However, I can confirm that no delivery was made as I was present at home all day. The tracking number provided to me by Strawberry Net for Yodel is JD [redacted][redacted]. The delivery was meant for Mrs. Heather Price at Unit 4, 16 Arnold Street, Queenspark, Sydney [redacted]. I urgently need to receive my order this week before departing on a month-long business trip. The items are crucial for this upcoming travel. Kindly reach out to me promptly.

I need assistance tracking a package. Unfortunately, I haven't received the tracking number yet. The shipment is from Virgin Media and is headed to [redacted] Chepstow Avenue, Sale, M33 4GE, for Mr. James Bunn. The expected delivery date is today, the 26th of April. I am eager to know if the package is on its way and an estimated time of arrival. I apologize for the lack of tracking information, as I haven't received it and was reassured by a Virgin advisor that the package would arrive today. Any help you can provide would be greatly appreciated.

I contacted Yodel on webchat yesterday to inform them that I would be home all day for the delivery. However, they claimed they attempted delivery stating they couldn't access my property, even though my garden gate was open and I was present. No delivery attempts have been made today despite me being home. I am frustrated and want to know where my parcel is. I am open to collecting it myself if possible. This situation is becoming increasingly frustrating. It seems like there might be some dishonesty on Yodel's part about delivery attempts. I am very disappointed with the service and will not use it again. I will also advise others to avoid using this company. I'm upset as I needed the parcel by the weekend, and being told I can only collect it after three failed delivery attempts is unacceptable.

My delivery was supposed to be between 6-11 May, but Amazon tried to deliver on 4 May while I was out. They left a note saying they could leave the delivery in the back garden, which was fine since another delivery was coming that day. The problem is, I can't find Yodel's contact details on the Amazon order page to rearrange the delivery. The order is for a garden bench, reference number JJ D[redacted][redacted], under the name Harris at 16 Silver Birches, Denton, Not M34 7RA.

I mistakenly had my parcel sent to my old address through a retailer, and attempts to change the address were fruitless. I redirected the parcel to a selected shop through yodel tracking. However, close to the shop's closing time, I was informed by the delivery driver that the parcel would be returned to the depot. Despite my efforts to ensure its delivery to the shop due to it being a birthday present with next day delivery, it ended up being returned. I wish for the parcel to be redelivered to me instead of being returned. The situation has caused significant inconvenience, as I was counting on being able to pick it up today, and having it sent back to the depot was frustrating.

I purchased a car on Amazon for my child from a seller, but the first package got lost or stolen. The seller sent a replacement, which also hasn't arrived. My child is upset, and it's been a disappointing experience for the family. I only have an order number, no tracking number, and can't reach a person for help. If this isn't sorted soon, I'll contact trading standards and leave a negative review. Please contact me urgently at [redacted]7 with an update. Thank you, L.Owen.

Hello, I received an email on 28/06/23 stating that my WHISTL package was out for delivery, followed by another email claiming it had been delivered. The tracking number is JD[redacted][redacted]. I am confused as I did not make any order with WHISTL and did not receive any package. I am concerned about how my email address ([redacted]) was used and where this parcel might have been delivered. Was this an error by Yodel or is someone else using my email address? I have attempted to contact [redacted]3 multiple times, but the phone line seems to be down, preventing calls from going through. I appreciate any help you can provide in resolving this issue. Thank you, A. B. Ross

I am a self-employed courier driver based in Milton Keynes, just 10 miles away from Bedford. I have a friend who is currently working on Sunday deliveries and parcel collections at your Bedford branch. I am interested in finding a similar Sunday courier job to keep myself busy throughout the year. Could you kindly provide me with the contact information for the transport manager or the person in charge of transport operations at your company? I would greatly appreciate any additional information and guidance on how to proceed. Thank you.

I am concerned about the delivery issue at my address. The driver claimed to have attempted delivery at 28/30 High Street, Gloucester, but I never saw him and no calling card was left. I had to cancel an appointment due to this situation. I'm eager to know the details of the attempted delivery and the location of the supposed card. Missing this parcel has caused me inconvenience. - Susan G.

I am looking for information regarding the delivery of my package that is associated with tracking number JJD[redacted][redacted]. I am concerned about the delivery process and the driver who handed my item to someone unknown without verifying my phone number and home address. I am also frustrated that the web chat agents do not have access to the depot phone number to escalate issues for customers experiencing delivery problems. The tracking status shows the item as delivered with a photo of a person of a different nationality from me. I would like to understand the procedures drivers are supposed to follow before dropping off a package.

My package was supposed to arrive last week on the 13th. I received a message on Friday about a delivery issue and was instructed to contact customer service. After reaching out via chat, they mentioned it might be an address problem. I provided my address and phone number, which they assured me would be passed to the delivery driver. On Saturday, I was given a 2-hour delivery window but nothing arrived. Later, I received another message citing the address as the issue. The correct address is 30 Tayock Caravan Park, Brechin Road, Montrose, Angus, DD10 9LE. My phone number is [redacted]0. Other deliveries have had no trouble finding this address. I would greatly appreciate any assistance in ensuring the successful delivery of my parcel. Thank you.

I returned home to find my parcel marked as delivered to my porch, however, it is nowhere to be found. I have checked with my neighbors with no luck. The tracking information states it was left in my "safe place porch," but I don't have a designated safe place, and I live next to a pub without a porch, just a doorstep with a slight shelter. The missing items are valuable £[redacted] trainers. I've been unable to reach anyone for assistance, and the chat is stating my reference is incorrect, which is not the case. L. Crosby

I am disappointed as I have not received my order from Atlas for Men, even though I spent over £[redacted] on goods. The delivery driver from Yodel did not deliver to my home and seems uninterested in their job based on reviews I have seen. I am frustrated that they are trying to blame me for not receiving the goods when I did not interact with the driver or provide the wrong address. I am not at fault for the package not arriving, and I would like the company to investigate and resolve this issue promptly.