Yahoo Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #13. It includes a selection of 20 issue(s) reported June 17, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hi there, I would like to request the removal of the following email addresses ([redacted], [redacted]) from my account. My Yahoo email account was recently hacked from a location in South Carolina, although my main location is in Southern California. I have enabled the account key feature on my Yahoo account, but the hacker seems to have knowledge of my information and continues to misuse it by requesting password resets to be sent to the fake emails ([redacted], [redacted]). I kindly ask for your assistance in resolving this matter to prevent the need for me to constantly monitor my Yahoo account for suspicious activity and to log out the unauthorized access from South Carolina. For any further verification or inquiries, please contact me directly through my Yahoo email. Thank you.
Reported by GetHuman-gigibae on воскресенье, 17 июня 2018 г., 15:01
I am experiencing issues with my Yahoo email accounts: [redacted] and [redacted] I am having numerous mail domain errors and am unable to reply to emails from [redacted], [redacted], or any staff with Rojas family law.com. Whenever I reply to all, the email is saved as a draft, causing delays in receiving emails from Rojas Family Law or sending emails successfully. I am currently trying to recover access to [redacted] using the account recovery key sent to my cell phone, but I have not been receiving the text with the key despite multiple attempts.
Reported by GetHuman-mollymae on понедельник, 18 июня 2018 г., 2:16
I am struggling to regain access to my Yahoo account after changing my phone number. Despite knowing my email and password, I am having trouble with the two-factor security and recovery email address. I have completed the account recovery questions with a lot of information but it has not been enough. This account is crucial as it is linked to all my other accounts, including banking and credit services. I urgently need access to this email as important matters like child support are managed through it. It's frustrating not being able to log in when I have the correct credentials.
Reported by GetHuman-jarisdem on понедельник, 18 июня 2018 г., 21:58
My father lacks computer skills. I am assisting him in updating the security phone number on his account. His outdated phone cannot receive texts for verification. Despite answering the security question about meeting my mother in Plymouth correctly, it is not accepted. He cannot recall his favorite childhood food, failing the second security question. Consequently, we are unable to update the phone number to my mother's phone which receives texts. His email is [redacted], and his current phone number is [redacted]. We request the new phone number [redacted] to be used. Additionally, he wishes to revert to logging in using his username and password as before (Duke3562). Your help is greatly appreciated. Thank you. - Renee
Reported by GetHuman-reneemas on понедельник, 18 июня 2018 г., 22:48
I have been unable to access my Yahoo account due to password issues. Despite using various passwords, the system prompts me to reset my password since it recognizes my current one as outdated. Unfortunately, I no longer have the phone number associated with the account for verification. It is urgent that I regain access. I can recall the first password generated by Yahoo when I created the account 15 years ago, "cards2429." My email address is [redacted] The old phone number linked to the account is [redacted]. Any assistance on resetting the password and updating my phone number would be greatly appreciated.
Reported by GetHuman798701 on вторник, 19 июня 2018 г., 5:18
I am having trouble accessing my email account. The system does not recognize my password. My email address is [redacted] This issue has occurred before despite me keeping track of my password. I attempted to submit a ticket, but the system only recognizes my outdated email address, to which I no longer have access. Unfortunately, there is no provided phone number for support. When trying to create a new account, the process requires a cell phone number, which I do not possess as I use a regular phone. I have since created a Gmail account that understands this limitation. I urgently need assistance in resetting my password to regain access to my email.
Reported by GetHuman-bobcatsa on вторник, 19 июня 2018 г., 10:10
Dear recipient, I am seeking your urgent assistance and hope that you can help me resolve this matter promptly. I recently received an email to my Yahoo account and I am unsure if it is spam or a legitimate message from Yahoo's customer care service. Here is the content of the email I received today: Subject: FINAL WARNING - Blocking of your email account is being processed! Date: Tuesday, June 19, [redacted] 11:56 AM From: Admin <[redacted]> To: Recipients <[redacted]> Your account is at risk of being blocked, and action is required within 24 hours to prevent this. Please upgrade your account to avoid losing access to your email address. Thank you for your prompt attention to this matter. Best regards, Naiba
Reported by GetHuman-naiba on вторник, 19 июня 2018 г., 10:15
I lost access to my Yahoo Mail in [redacted] when I was in Malaysia and after going through a difficult time in Indonesia, I arrived in Australia on a sinking boat. I forgot my password and am unable to access my account. I would be grateful for any assistance in recovering my account. I had a YouTube channel with various videos, including one recorded in [redacted] named "Happiness & Sadness" and other videos of me singing with a guitar, all in the wrong category. Unfortunately, I no longer have access to my recovery email, which belonged to my ex-girlfriend, and I have lost contact with her since I am now in Australia. Your help in this matter would be greatly appreciated.
Reported by GetHuman-jefarian on вторник, 19 июня 2018 г., 11:17
Around a year back, I tried to close my Yahoo! account ([redacted]) due to receiving spam messages. Strangely, a third-party seems to have intercepted the deletion process. A friend recently got a new spam text from that Yahoo! account. I've attempted the Yahoo! recovery process, but the recovery phone number has been changed by the intercepting party. The "Help" process leads me to only articles without any contact option for support. I wish to either regain access to the Yahoo! account for enhanced security or get confirmation of its deletion. I'd greatly appreciate Yahoo! contacting me regarding this issue.
Reported by GetHuman800057 on вторник, 19 июня 2018 г., 16:34
I have a Yahoo email address and password which I verified I could access from my work computer. I used the Yahoo account/password to set up my new HP laptop (my personal computer), which was accepted during setup. When I tried to access the same email account on Yahoo.com, it said the password was invalid. I created a new password, but when I tried to access the email account again with the new password, it still said it was invalid. I really need to be able to get into my email. How do I resolve this issue?
Reported by GetHuman-mferrao on вторник, 19 июня 2018 г., 18:36
Hello, I need assistance in recovering my account [redacted] The account was created about 4 years ago, but I haven't used it much as I switched to Gmail. However, I now realize I should have access to it. It was linked to my Facebook but I changed the email associated with Facebook. I believe I can answer security questions to regain access. I was 13 when I created the account, so my phone number and the Gmail linked to it have changed or been forgotten. The account ID is my first and last name, so there are various ways to confirm my identity. Thank you.
Reported by GetHuman-vicestre on среда, 20 июня 2018 г., 4:18
I created an email account for my son to store pictures and videos for him to enjoy in the future. Unfortunately, I have forgotten the password to access his email. I have also changed my phone number and no longer have access to the old one linked to the account for verification. It's important for me to regain access to change the password so my son can view the content I have sent him. I am the sole sender to this email address. Your assistance in changing the password would be greatly appreciated.
Reported by GetHuman-tabbykin on среда, 20 июня 2018 г., 10:58
I have been using Yahoo Mail for many years. My primary account is guinnesslass1759@yahoo, which I have had for a long time, and I also have a newer account, lindalaprise@yahoo. Recently, I got a new phone, but the Yahoo Mail app wasn't working correctly. After several failed attempts to fix it, I deleted the app. Now, I'm unable to access my email because of the account key feature. I have important emails, particularly correspondence with my late father who passed away from a heart attack. Unfortunately, I didn't update my phone number in the account or set up security questions to help with password recovery. I'm hoping to find a way to recover my accounts. Can anyone offer assistance, or are my accounts lost forever?
Reported by GetHuman803634 on среда, 20 июня 2018 г., 16:22
Subject: Important Notice Regarding Your Yahoo Mail Account Dear Community, I recently received a concerning email regarding the removal of my Yahoo Mail account from the server. I did not initiate this request and use my Yahoo Mail for various purposes. Could this be a potential phishing attempt or a spoof? Any advice or insights would be greatly appreciated. Thank you, Kim W. - [redacted]
Reported by GetHuman-laraiw on среда, 20 июня 2018 г., 19:13
My email address, [redacted], seems to have been compromised as it was used to send spam emails to my contacts. After changing my password, I received an email notification from MAILER-DAEMON that I did not send. The email shows a delivery failure message including links for troubleshooting. The error message indicates delivery suspensions to specific destinations. The addresses <[redacted]> and <[redacted]> encountered issues.
Reported by GetHuman804756 on среда, 20 июня 2018 г., 21:04
I need help regaining access to my Yahoo account after being hacked. I recently recovered my PlayStation Network name but can't remember the password for my Yahoo account, which I created when PlayStation 3 first came out. It seems unlikely that I would forget something so important, but here I am. The backup email is not familiar to me, and the Yahoo account in question is [redacted] I appreciate any assistance you can provide.
Reported by GetHuman805461 on четверг, 21 июня 2018 г., 1:04
I haven't used my Yahoo email in a while, only created it for Flickr. Recently, I tried to log in but couldn't access my account due to a password issue. After receiving a verification code via text, I tried to change the password but kept getting error messages. The system prompts me to change the password but shows an error without explanation whenever I try. This situation is preventing me from logging in to my account. I am using the Brave browser.
Reported by GetHuman-skeptici on четверг, 21 июня 2018 г., 13:15
Hello, my name is Sandra McClendon. My Yahoo email is [redacted] I recently attempted to install the Yahoo app on my husband's cell phone number [redacted] without success. I then tried on my cell phone number [redacted] yesterday but couldn't complete the final steps due to the continuous request for an account key code. I prefer using a password instead of the key code. Despite receiving several key codes for my husband's cell number, none worked. I couldn't find a way to cancel the key codes. I have no issues accessing my Yahoo email on my iPad, but I faced problems with the key codes on my cell phone at the library. Can someone please assist me with this issue? Thank you.
Reported by GetHuman-tinyspla on четверг, 21 июня 2018 г., 15:22
I, Sylvincoet, am experiencing issues with Yahoo sending me repeated messages threatening to deactivate my email account. Despite my replies stating that I did not request this, I continue to receive these messages. The emails are ending up in my spam folder. I want to clarify that I do not wish to deactivate my email account. This situation has become a form of harassment for me. Please refrain from sending any more messages regarding deactivation to my email address, [redacted] Thank you.
Reported by GetHuman-sylvinco on четверг, 21 июня 2018 г., 16:30
Yahoo Mail support has been incredibly frustrating and disappointing. I've been trying to recover my account using their provided links, but I keep getting stuck in loops on both desktop and mobile. It's disheartening that they rely on their community page for assistance instead of having proper support channels. The contact us page only leads me back to the same loop. I've decided to switch to Gmail for all my accounts like Facebook and PSN due to this ordeal. While Yahoo Mail functions well, the lack of accessible support is a major drawback. I hope they address these issues promptly to avoid fading into obscurity like Skype. It's essential for them to fix basic problems such as a functional contact us link to retain users.
Reported by GetHuman807724 on четверг, 21 июня 2018 г., 18:32

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