Yahoo Customer Service Issues

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #127. It includes a selection of 20 issues reported from August 22, 2023 until September 23, 2023. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

Dear Yahoo Team, I recently got a new phone and I am currently unable to access my email account as I cannot verify my identity through any of the available options since I have a new phone number and a new device. My email address is [redacted] The password should still be yannimaus09, but I am not entirely certain as I used Face ID on my previous phone, which I no longer have access to. I have folders with vacation, legal matters, my dog, and other important documents like payslips that I need access to. I kindly request your assistance in regaining access to my email account. Sincerely, Nadine Weinand DOB: 17.04.[redacted]

I have been receiving emails to my Sky Yahoo email account. I am unsure if this is a scam. Sky: We are updating our security measures. Hello User, We want to inform you that your email account may be suspended due to neglecting our recent security updates. To ensure the safety and accuracy of your account, please take action by clicking the link below. Click To Update Now PLEASE NOTE: Failure to update may result in the suspension of your email account. We apologize for any inconvenience. Your Sky Team Privacy Policy | Terms and Conditions | Contact Us If you need assistance with Sky products and services, please contact Sky Ireland.

Subject: Email Access Issue Dear Customer Service, I am encountering a frustrating issue with my Yahoo email account on my Mac Desktop. Upon attempting to access my emails, I receive a message stating, "We are unable to process your request at this time. Please try again in one hour." I wait for the countdown, and after an hour, I can finally access my emails. I sought assistance from Rogers, my server in Toronto, via their chat support. Although a representative tried to help, the guidance provided was too complex for me to follow. As someone with limited computer expertise, I would greatly appreciate a simplified explanation to resolve this recurring problem. If you require specific details, please let me know so I can promptly provide the necessary information. My Yahoo password is rainyday18, and the email access password is Email[redacted]4$. I am grateful for any assistance you can offer. Thank you for your attention to this matter. Sincerely, James Sleigh

I am having trouble accessing my wife's two Yahoo accounts. Both have shown unusual activity but have not been locked out yet. They are set up as recovery emails for each other, making it difficult to retrieve the necessary code to sign in. Additionally, we are unable to add a mobile phone number for two-factor verification. The email addresses in question are [redacted] and [redacted] Any help you can offer would be greatly appreciated.

Hello, I have two email accounts with you, both of which are secured with each other. I just received a code for one email address but am unable to access either account. Could you please send an activation code to my cell phone for the email address [redacted] at +49 [redacted]7? Once I can access this account, I'll be able to activate [redacted] myself. I have created a third email, which is [redacted] You can also send the code there, just let me know which account it is for. Thank you.

Dear Sir or Madam, I hope you can assist me. I am having trouble logging into my account as I keep receiving a message requesting a code. However, I am unable to access my email account to receive the code. My email address linked to this account is [redacted], and my password is Kempten2022. My date of birth is December 20, [redacted]. Here are my contact details for the code and access to my account. Please send a code to this email address or to this mobile number: 0[redacted]. Best regards, Freddy Krammel

Hello, I am seeking assistance for my mother to recover access to her Yahoo account. She has forgotten her password and security questions, preventing us from logging in. During the account recovery process, unfamiliar emails are listed, suggesting someone may have accessed her account and changed the security information. Her email is [redacted], and my email is [redacted] Thank you for your attention. - Jack

I am attempting to recover access to a social media account with an inactive Yahoo email. I was advised to reach out to customer support but can't afford international calls at the moment. "Recovery emails may not be sent to recycled email addresses, potentially causing delivery failures. To prevent this, contact customer support for the platform you're recovering access to and request to be unsuppressed."

I have been attempting to regain access to my email account ([redacted]) for a considerable period without success. Despite trying various online recovery methods, I have been unable to resolve the issue. The account was reportedly deactivated due to inactivity, which worries me as important personal and financial information is connected to it. I faced challenges using the account due to a prolonged illness, but I have since recovered. The mobile number linked to the account is +[redacted] (0)[redacted]. Re-gaining access to my email is crucial for urgent matters.

Hello, after changing my mobile phone, I am unable to access my Yahoo email account. I am having trouble changing my password as Yahoo no longer recognizes my name and surname, which is blocking my access to emails. I have been trying to find solutions for a week but have had no luck, and I can't reach them by email or phone. If you have any suggestions, I would appreciate it. The only option Yahoo offers is to pay €5.35 per month for assistance.

I can't access my account due to not remembering the phone number I used for verification when I was younger. The system won't let me in without the verification code sent to that number. I rely on this account for important contacts, so creating a new account isn't ideal. How can I regain access or update my verification number? Appreciate any help.

Dear Sir or Madam, I created my Yahoo account a while ago using my old phone number, which is no longer available to me due to a contract change. Today, when I tried to log in after a long period of time, the two-factor security message sent an SMS to my no longer available phone number, so I am unable to access the account. I still have the password. Is there anything that can be done as I am expecting an important email in the next few days? Best regards, Lina-Marie B.

Hello, my name is S. Messaoudi. I used to have a Yahoo account under [redacted], but when I changed my name, I created a new account with Gmail and then deleted my original Yahoo account. Unfortunately, I am now unable to recover my Yahoo account or remember its password. I would like to change my name on my Yahoo account and create a new Yahoo account. I am willing to provide proof of my identity. Thank you for your assistance.

Dear Support Team, I am experiencing issues with sending and receiving emails from my Yahoo Mail account. However, when using Gmail, everything works fine. I would like to continue using Yahoo Mail and also prefer using the Firefox Browser. Could you please provide simple guidance on how to resolve this? Thank you for your assistance. Sincerely, Raju Thakker

Dear Sirs, I am encountering an issue with sending and receiving emails through my Yahoo Mail account, while there seem to be no problems when using Gmail. I strongly prefer using Yahoo Mail and would like to continue doing so while using Firefox Browser. Could you please provide simple instructions to help me resolve this? I am not very knowledgeable about IT, being nearly 80 years old. Thank you and warm regards, Raju Thakker

Hello, I am reaching out regarding my [redacted] account. After changing my phone, I am unable to recall the password for my Yahoo mail. I have attempted to recover it, but I am being prompted for my old number, [redacted]******29, which I no longer possess and cannot remember. Are there alternative methods available for me to access my account? I am concerned as I have numerous valuable photos and critical emails stored in my [redacted] account. Your assistance is greatly appreciated.

Good evening, I am contacting you because I am having trouble logging into my account. I lost my phone last Friday, and I was always logged into yahoo on there. When I try to log in using my PC, it only gives me the option to approve it via my phone, either by SMS or email. Unfortunately, no other option is being displayed. Can you help me with my issue? I urgently need to access my account to pay some bills. Thank you in advance. Kind regards Silvana Favicchio Temporary email address: [redacted]

Hello, my Yahoo account seems to have been compromised. Last month, I lost or my phone was stolen, and I forgot to update my email account with a new recovery number. When I tried to log in on a trusted device, it said it couldn't verify it was me and to use a recovery option. However, I can't use the mobile number and the backup email I used was another Yahoo account that got deactivated due to inactivity. I find it frustrating because the email was set up for this exact scenario, and Yahoo is not helping me, especially since I live in the UK and not the US.

Hello, I accidentally deleted the email address [redacted] It belonged to my husband, but I have forgotten the password. The phone number linked to it is no longer in use. I also can't recall the name and surname used when setting it up. Additionally, I no longer remember the passwords for the two recovery email addresses: [redacted] and [redacted] His brother set it up for him, and most of his important accounts are linked to this email address. He can be reached at phone number [redacted][redacted]. Can you help us regain access to the mentioned email address?

Yahoo has recently made changes to how email dates are displayed. Some users, like myself, prefer the previous format showing month, day, and year. The current method only showing days of the week can be confusing, especially with a large volume of emails. It's important for me to easily see when emails were received. Can someone provide steps to revert back to the original date display format? Your assistance is greatly appreciated.