Xbox Customer Service Issues

My older brother gifted me an Xbox One S to replace my old Xbox [redacted] that was no longer working properly. After setting up the console and entering the codes for a one-month free trial and the Fortnite game pass, I went to check if Fortnite was available in my "ready to install" games. While the game was there, I encountered an issue when trying to start a party chat and was prompted to buy a gold pass. Upon attempting to re-enter the code, it indicated that it was already used. I've looked into online solutions without success. I'm hesitant to purchase a gold pass when I believe I should already have access; the console accepted the code initially. Any guidance on how to activate it properly would be greatly appreciated as it seemed to acknowledge the code during setup.

I've been a long-time Xbox Live user and my main enjoyment comes from playing Madden games online. I used to pay $10 per month with my Visa, but after being scammed, I switched to using 3-month Xbox Live cards. Unfortunately, I didn't renew in time, and now I can't log in because I forgot my password and secret question answer. My original username is 'themainman420' and my email is dsnsmrfootball @yahoo.com. I also have another email, 'danilbaxtet1189'. I am reachable at [redacted] or my new iPhone at [redacted]. I'd like to regain access to my account, set up monthly payments, and continue playing Madden. Any assistance would be greatly appreciated.

I would like to report players (ShanalFunLand, Big Luke Chew, and SoapLegends8301) who verbally insulted me on Xbox Live after a bad round in Dead By Daylight. Immediately after, they enacted a communication suspension on me. They called me "trash" and a "garbage player" and told me to "uninstall" the game without any reason. I played the game appropriately despite the Killer camping. I responded with a few swear words after being offended by their insults. I reported and blocked them to avoid negativity in the future. Please investigate this issue and lift the suspension on my account. I have been a loyal customer for years and I believe I was unfairly treated in this situation.

Yesterday, I encountered an issue with my Xbox One where it wouldn't sign me into my account automatically. Despite trying various troubleshooting steps such as signing in offline, resetting the system, deleting and recovering my account, and even connecting to a different network, I kept receiving the 0x80a40019 error. Interestingly, I can sign in to a different account on the system without any problems, but since all my purchased games are tied to my main account, this workaround is not helpful. Strangely, I can still access my account through the Xbox app on my phone, suggesting that the problem may not be with the account itself. I've attempted several solutions without success, including leaving it for 15 hours. If anyone has suggestions on how to resolve this issue, I would greatly appreciate the assistance.

I recently obtained a new debit card and attempted to update it on my Xbox account. However, I encountered an issue where I couldn't change the address since the cursor only allowed me to input the new details without removing the old address. In an effort to resolve this, I accessed the website via my phone, logged in, and tried to add my bank account details to pay for the subscription that way. Unfortunately, each time I attempted the payment, an error message stating that there was an issue processing the payment appeared. My main goal is to update my payment information on the system so I can purchase a one-year subscription to Xbox Live Gold.

I am facing an issue with my Xbox One S account. My username is ExtraCheyenne, and the console was set to automatic sign-in with my controller. Recently, a power outage occurred, and when the system restarted, I was prompted to sign in. Regrettably, I do not remember my password. When attempting to recover it, a phone number with the last two digits as 01, different from mine or my family's, is displayed. My actual phone number is [redacted]. I have a yearly Gold pass, and I am frustrated as I cannot access my account despite multiple password attempts. This account holds my friends' list and my parents' card information, while my inactive account effectivefool01 is linked to my email. Your assistance in resolving this matter is greatly appreciated. Sender: C. Heckman Contact number: +1 [redacted]

I have sold my Xbox and can't access my gamertag and old email. It's linked to my college email which is no longer active. I've attempted to update it to my new email, but it seems there is a conflict with another gamertag. I'm finding this recovery process very confusing. Any assistance is greatly appreciated. Thank you.

I encountered an issue with my Xbox update getting stuck at 84%, prompting me to reset my console. Despite retaining my games, logging into my account proved problematic as it rejected my password. Upon attempting to reset the password, I faced challenges with entering the characters correctly. Any assistance in resolving this matter would be greatly appreciated. My Xbox account holds significant value, and I am eager to regain access to it. Thank you for your help, Xbox support team.

I purchased Watch Dogs 2 four days ago for my Xbox. However, I've been encountering some issues with my console. It struggles to resume from standby mode or start a game after exiting a resumed game. Recently, it's been having trouble staying connected to the Internet, especially during online gameplay sessions. Despite following the troubleshooting steps on the website, my Xbox keeps disconnecting from the Internet and Xbox Live randomly. Even power cycling the console or router hasn't provided a permanent solution. Initially, it would disconnect after long play sessions, but now it's happening more frequently, sometimes immediately after I turn on the console. The console also occasionally logs me out, displaying a message that the service is unavailable when I try to sign back in. I'm seeking advice on any additional steps to resolve these issues before considering a console repair or replacement.

I accidentally purchased the Black Desert Ultimate Edition instead of the baseline edition, and I'm hoping for a refund. I really want to play the game, but spending $[redacted] was not my intention. I haven't requested a refund since [redacted]. Asking for the money back is embarrassing for me considering my financial situation. Today, I noticed the version I wanted is on sale for $10, adding to my disappointment. After speaking with a support agent, he advised me to email explaining the situation, including service request #[redacted].

Hello, I am a player of Armored Warfare on Xbox Live. Unfortunately, I have been experiencing random disconnects from the server ever since I started playing the game. These disconnects have become more problematic in the last three days as I am now unable to do anything in the game without being kicked off the server. Strangely, this issue coincided with Xbox Live server maintenance. Despite troubleshooting by reinstalling the game and resetting my Xbox, the problem persists. My.com support suggests it may be an Xbox Live issue; however, my Xbox is connected via Ethernet and my home network and ISP are functioning well. Additionally, I do not face disconnects in any other games. I would greatly appreciate any assistance in resolving this frustrating issue as the constant disconnects are ruining my gaming experience. Thank you, PseudoShooter

Hello, I wanted to bring to your attention an issue we experienced on our Xbox where my child inadvertently made purchases in the game Fortnite. After setting up a new password and reaching out to your support team, the matter was successfully resolved. I recently purchased an Xbox voucher for Fortnite for one of my children. However, our account currently shows a balance of negative 8,[redacted] V-Bucks. Could this balance be reset to zero so that we can continue to enjoy the game without any payment disruptions? It seems that after the refund was issued, the V-Bucks balance turned negative. I would appreciate it if this could be rectified promptly. Thank you for your assistance. Best, Nick

I am attempting to link my Xbox One to Xbox Live. I did not encounter any problems previously. This week I moved to a new residence and activated AT&T fiber optic internet. Upon trying to connect my Xbox online, I received the "teredo" error message and my NAT type was set to strict. Contacting AT&T technical support, they accessed my router remotely and opened ports TCP/UDP [redacted], UDP [redacted], UDP [redacted], TCP/UDP 53, UDP [redacted], UDP 88, and TCP 80. Now, my Xbox is indicating connection failure due to the inability to secure a static IP address. AT&T support mentioned that I have been assigned a dynamic IP address. They conveyed they have reached the limit of their troubleshooting capabilities and advised I seek assistance from Microsoft to resolve. I am seeking prompt assistance to rectify this issue as I am currently unable to access my online games like Anthem.

I am encountering issues with my account recovery process. Unfortunately, the password is not working, and the email displayed on my Xbox's home screen does not match the one in your system. Despite attempting to change the password using my phone number and confirming the last four digits, I do not receive any calls or texts. I have been trying to resolve this for three days now and have significant investments tied to this account. It is crucial to rectify this situation promptly. The discrepancy in email addresses and the lack of recognition of my phone number by your system is frustrating. Moreover, after providing the required information for password reset, I receive an email stating that the information provided is incorrect. My Xbox Live account username is Drtysprite4eva.

I recently played Tomb Raider [redacted] on my Xbox [redacted] and encountered a strange issue where all my save data files were labeled as corrupted, even though they appeared to be intact when I accessed them. Despite showing 0% progress, the saves retained my game progress accurately, causing confusion. After navigating through the game and Xbox menus, the save files normalized, but I was unexpectedly logged out of Xbox Live. This logout prevents me from accessing my purchased downloadable content and extras. I am concerned about the safety and integrity of my game and console. The sudden disruption has left me unsure about the situation. Any advice on how to resolve this issue would be greatly appreciated. Thank you. -Ailish

I recently received a ban on Xbox because some players found my messages offensive. Even though I do not report others and my reputation fluctuated, I feel unfairly penalized. I believe Xbox should reevaluate their systems and provide a way to contact support directly. I value my experience on Xbox and the friendships I have made, but being punished for managing my friends list seems excessive. I hope for a more thorough review process and better support for handling these types of situations.

In December, I purchased a deal for 3 months of Xbox Live for $9.99 with 1,[redacted] V-Bucks for Fortnite. To my surprise, Xbox automatically enrolled me in a recurring 3-month membership without informing me. I only realized this when I checked my account to see my membership status. I had planned to use a 3-month card to extend my subscription, but Xbox had already charged me on the 6th for another term. I am disappointed with this automatic renewal as I did not receive any notifications about the impending charge. It is frustrating that I must manually cancel the subscription to avoid unexpected charges. Xbox should improve its billing system to notify users in advance before charging for services they may not intend to continue.

I recently set up Xbox Live and paid for the membership. However, I have been unable to access my account or my child's account. Despite not being able to use the service, I was charged another £14.99 on March 13. I would like to request a review of my account to cancel it and receive a refund for this latest payment. Unfortunately, I can't remember my login details as I never gained access since registering. I believe I used the name FreeBluGirl or the email [redacted]/.co.uk for my Microsoft Account. The navigation on the website was confusing, making it hard to find the necessary information. I would appreciate it if someone could reach out to me to resolve this issue promptly. Thank you. - KH

I received a message from Landran420 on Xbox while playing Halo with friends. In response, my friend C messaged Landran420 to defend me. After some back and forth, Landran420 also messaged the other two in my party, LD and RM. Landran420 reported my friend C out of spite, and now C is unable to use Party Chat. Throughout the exchange, Landran420 used offensive language towards me, calling me names. I reported Landran420 for the language used. Out of vengeance, Landran420 reported C. Please investigate this issue and unblock C from party chat. Please email me once this matter is resolved fairly. Thank you. - CL

I am experiencing ongoing login issues with my Xbox Live account. For the past week, I have been continuously signed out when trying to access applications like Netflix or games. Even when attempting to play online, I keep getting signed out unexpectedly, forcing me to repeatedly log back in. When trying to sign in, I am prompted to add security by entering my email and password, although it is usually saved automatically. However, now I encounter an error message with a code [redacted] [redacted], indicating a problem with my account information. This technical problem is not only frustrating but also affecting the subscription period I recently renewed. As a long-time Xbox member, I am disappointed by these technical difficulties and hope for a swift resolution to regain access to my games. Thank you for your attention, and I am eager to receive assistance to address this issue promptly as contacting customer service has been challenging.