X Customer Service Issues

Allison B. @swiftiemeester, I believe my Twitter account was suspended due to posting videos of me singing Taylor Swift songs unintentionally violating copyright laws. My account is dedicated to promoting Taylor Swift, with even Taylor herself recognizing me and inviting me to a secret session. I sincerely apologize for the oversight and promise not to repost her songs. I have been trying to reach out to Twitter daily for the past week to resolve this issue as it has been over 2 weeks since suspension. Once my account is unsuspended, I will promptly remove the videos. Could you kindly assist me in lifting the suspension and possibly provide information on who reported me? Thank you.

My Twitter account, @rightsof1791, keeps getting restricted or disabled. I fell for a phishing scam on the platform and reported the fake accounts involved. To prevent further fraud, I created multiple accounts to comment on suspicious posts and retrieve my money, totaling $[redacted], from scammers. However, I suspect this led to my current restrictions as I am now flagged as a spam account. Despite verifying my identity, my account is frequently limited for weeks after being temporarily active. I believe this problem is due to association with the phone number [redacted]. Currently, I am using a different number, [redacted], belonging to my wife, as my original number is [redacted]. I request to have all accounts linked to [redacted] removed, leaving only @rightsof1791 unaffected. Please address this issue to prevent further limitations on my account. Thank you.

I stand accused of harassment on Twitter. After receiving calls from the individual who I suspect of accusing me, I changed my phone number to [redacted] yesterday evening. Multiple accounts are linked to this number. How can I have these accounts removed? I've held this number for many years, and I possess evidence of the recent change. I'm worried about being impersonated and wrongly accused of harassment. I initially acquired this number with T-Mobile on 9-23-[redacted], transferring it from AT&T where I had it for years. Proof of the new number's activation on 5-3-[redacted] is also available.

I've been struggling to access my account ever since changing my password as per your request. The automated instructions I receive when attempting to resolve the issue are not helpful. The system repeatedly prompts me for a six-digit code ending with the number 6, which I have never received. This situation is causing me significant stress, especially considering my disability and limited functionality. Despite repeatedly submitting my accurate username, email, and password, I cannot access the site I've been using since [redacted].

Twitter's inconsistent suspensions are frustrating. Despite my best efforts to reach out and reactivate my account, I have been unsuccessful. Lodging a complaint with the BBB.org produced no results either. The lack of transparency in their decisions is disheartening.

I need assistance with my account on Twitter. It was suspended unjustly, following false reports. I have submitted two complaints but have not been able to reach a real person from Twitter support yet. For the past eight months, a stalker has been impersonating me online, leading to the removal of my accounts on various platforms. Although the reasons stated were "targeted attack" and "self-harm," the stalker is actually trying to erase evidence of their actions. I had public cease and desist statements on Twitter and Instagram which are now missing due to the wrongful suspension. I possess DM evidence from someone who claims to be the stalker's sister and messages from others reporting accounts using my photos. My stalker aims to erase these messages to prevent me from having proof when I involve the police. Unfortunately, my accounts were removed before I could save all the relevant photos and DMs.

My account was unexpectedly suspended without any warning or explanation. I was targeted by trolls who repeatedly reported me en masse. Despite my attempts to appeal, Twitter has not responded positively to my requests for reinstatement. The situation is ironic considering Twitter promotes free speech and interaction, yet a group of trolls managed to dictate the fate of my account. It's frustrating that a small group of trolls can wield such power on the platform. My Twitter handles were @foolserrand, @voxsacra_jon, and @voxsacra. If anyone is willing to write to Twitter on my behalf, I would appreciate it.

Recently, my Twitter account got suspended, and I received an email mentioning that it wouldn't be reinstated. Does this imply a permanent ban with no chance of regaining access? I find it unjust given that I am not the author of the inappropriate post that led to this. I confess that multiple individuals have account access, so if they acted improperly, I apologize. I feel being banned from Twitter is unwarranted. I request Twitter to address this by restoring my account promptly. I have submitted numerous appeals regarding this matter and I disagree with the current outcome.

Subject: Urgent Help Needed with Activating Smart Region Initiative Account Hello, I’m Ulysses Vinson from San Mateo County, CA. We are launching a new Smart Region initiative, but I'm facing issues with activating the account. The confirmation email isn't coming through despite confirming with our security team that there are no blocks on our end for Twitter emails. The email in question is [redacted] Furthermore, the desired handle @SMCLabs seems to be taken but unused. Can we switch to that instead of the suggested @labs_smc? We urgently need this account for the IoT World Conference in Santa Clara today. I noticed a strange glitch while trying to edit the email address for confirmation; it showed my personal email, [redacted], and wouldn't accept the correct email, [redacted], claiming it's already in use. Please assist. Ulysses Vinson Chief Smart Communities Officer San Mateo County, CA

My Twitter account got suspended because of a misunderstood tweet where I made a joke about eating a crow. Twitter mistakenly flagged this as violent content, which is not the case when considering the context. Here is the link to the conversation: [redacted]. The tweet involved a playful interaction where the bird character humorously asked for food in a gangster-style dialogue, to which I jokingly replied that I would eat the bird. However, the algorithm failed to grasp the lighthearted nature of the exchange.

I made a joke on Twitter referencing the movie Midnight Run, but it was misinterpreted as a threat and I have been suspended for over a week. Despite explaining the context and the person I replied to understanding the joke, my appeals have been unsuccessful. I understand the mistake, but being permanently banned over a misunderstood tweet seems unfair. I have been an active user since [redacted] without any previous issues. It would be reasonable to receive a warning or the chance to remove the tweet before facing permanent suspension. I'm frustrated by the swift action taken.

I have encountered an issue with my Twitter account where the accounts I follow ([redacted]+) are no longer visible on my "following" count or in my feed. This problem persists even when I attempt to refollow some accounts. Despite showing as following them in search results, my account suggests that I am following zero accounts. This discrepancy is evident in my tweet deck, where I am unable to see any content. I have attempted to seek assistance from Twitter support, but they seem unable to grasp the issue. I am hoping to find a resolution to this bug by speaking with a live representative who can better understand and address this issue.

My account @onikasbae, now @erika_adamson, was hacked on August 10, [redacted]. I received an unauthorized email notifying me of a password change. Despite attempts to reset my password, the hacker had already altered the email linked to my account. Frustrated with Twitter's lack of assistance, I created a new account but dearly miss the sentimental value of my previous one. The hacker's actions led to the account's suspension due to policy violations unrelated to myself. I kindly request the restoration of my account as I possess evidence predating the hack through old emails.

This is my fourth or fifth attempt to appeal to have my account, gentpolloshka, reinstated. It has been nearly a month since my account was suspended, and I feel quite distressed about this situation. Over the past 8 years, Twitter has been a significant part of my life. I have created cherished memories, met my girlfriend, important individuals, and even launched a career as a Social Media Manager through this platform. Moreover, I rely on Twitter for crucial information about sports and my other hobbies. The reason provided for the suspension is alleged image copyright infringement. Despite this, I am confident that I have not violated any rules in this regard. I am willing to delete any content necessary to resolve this issue. All I am requesting is the reinstatement of my account, including my list of followers and all other associated data. I have always believed that Twitter upholds higher standards of policy enforcement compared to other social media platforms. However, I am beginning to feel that all social media companies operate similarly, with little regard for the individuals affected by their decisions. I would greatly appreciate guidance on the steps I can take to recover my account. I am prepared to delete all content if required; I simply wish to regain access to my account. Sincerely, Gent Polloshka

I am questioning why Twitter would lock and block accounts. What makes my account suspicious to them? Do they even recognize who I am? What led their employees to block my account? Did I use vulgar language, racial slurs, or homophobic words? Did I disrespect someone? It doesn't seem fair. Many users believe Twitter is becoming unreasonable. While I'm blocked, there are accounts on the platform with explicit content, so why would my music be considered suspicious or offensive? I am upset with Twitter. It's audacious. The users maintain Twitter, and if they behave poorly, it affects the company. Please delete my Twitter account. I would do it myself if I could, but I'm locked out. Kindly remove my name from Twitter.

My account @dracuina has been repeatedly suspended and locked due to false reports from individuals claiming I posted private information. Twitter mistakenly alleges I shared pictures of others when in fact they are photos of myself. I am willing to provide my government ID to confirm my identity. Despite my appeals, my suspension persists without proper review. I am unfairly targeted by a group that harasses me with repetitive reports, leading to the removal of my own hard work on this platform. I seek a fair review of the situation to restore my account and ensure my genuine content is not wrongly flagged. I urge Twitter to examine the reports carefully and differentiate my original work from the false accusations against me. I simply wish to regain access to my account and stop the unjust suspension caused by this ongoing harassment.

I created a Twitter account a long time ago for satirical purposes. Over time, it has become associated with my career. Recently, my record company alerted me to this account, which contains content conflicting with my actual beliefs, potentially harming my professional image. I'm seeking assistance in deleting the account or at least gaining access to remove the old posts and images. Despite being the sole owner and creator, I cannot recall the password as the account is quite old and I haven't used it for years. Additionally, I am unable to identify the associated email address. Despite reaching out to Twitter multiple times, I have not received the necessary support to resolve this issue, even though I am a customer. The account handle is @mcjohndebt.

A few months ago, my page was hacked. The issue is not that someone is impersonating me, but that they are scamming people out of money through my hacked account. They changed the username, phone number, email, and password associated with the account so I cannot access it. My real Twitter account has even been blocked. I reported the incident to Twitter, but they asked for a picture of my driver's license for verification. Despite providing it, they couldn't verify the account as mine since my profile picture is of my father and me when I was younger. My bio contains identifying information that hasn't changed. If Twitter checked the account's history, they would see it's mine. As a Division 1 basketball player, my coaches want the fraudulent account removed to avoid damaging my reputation. If this impacts my scholarship, I may consider legal action against Twitter. Thank you.

While using Twitter as usual, I received a message stating that my account had been locked. To unlock it, the instructions were to verify my phone number, complete a Google reCAPTCHA, and then press start. Following the process seemed to mess up my following list - it appeared to unfollow everyone. Initially, I couldn't engage with tweets, but later I could. However, I still can't view my followers or receive notifications. It seems my account isn't fully unlocked. My friend encountered a similar message but didn't face any issues. Despite the passage of days, I can't access my following list, notifications, or my Twitter feed. I need assistance in regaining full access to my account or alternative instructions to restore it to normal. Thank you.

Hello, I am currently conducting a harassment investigation in Regina, Saskatchewan through DCSM.ca. The investigation involves a case where the complainant received offensive material via a Twitter direct message. The respondent claims his account was either hacked or activated by someone else after he deleted it. I am looking for someone who can explain what happens when an account is deleted and if data associated with a previously deleted account is still accessible. Additionally, I need to know if it's possible to verify if a message was genuinely sent from one user to another using user data. Thank you for your assistance. Regards, R.C. Partner at DC Strategic Management