X Customer Service Issues

I have been unfairly suspended from Twitter twice, once now as @aralia_fresia, and previously in [redacted] as @araliafresia, while the platform seems to reward bullies who have continuously targeted me without cause. Despite this, I refuse to remain silent. Please reinstate my account(s) under @DaskivichLara. If not, legal action will be pursued with the Oregon Department of Justice and the attorney general. I face daily threats and loneliness due to the harassment I endure from individuals on Twitter. The platform seems to favor hate over genuine contributions to culture, as exemplified by my suspension. Twitter's actions promote violence and the silencing of authentic voices. My appeal number is [redacted], and I request a prompt resolution to this issue.

Hello, I was suspended for posting inappropriate content and was told to change my banner and profile picture for reactivation. My account has a valid and confirmed email address and is not subject to permanent suspension. I have already updated my banner and profile picture and enabled the option to mark sensitive media. What else do I need to do? How can I reactivate my account? Additionally, I believe my account is glitching. I have contacted support multiple times about this issue, but no resolution yet. Please help. My account shows "Your account IS temporarily unavailable [...]" and when I try to appeal, it says I am not logged in or connected to a different account, which is not the case. Respectfully, thank you in advance.

My account got locked due to following too many users in a short time, about [redacted] in one day. Previously, this would only cap my follow limit, but now it locks the account entirely. To reset the password, I need to use SMS to a phone number I no longer have. Attempts to get help through the app or website are unsuccessful, as it sends automated responses advising me to contact my service provider. It's frustrating to be stuck in a loop trying to regain access to my Twitter account.

Hello, I appreciate your concern regarding the denial of verification for your Twitter account. As per the rules outlined by Twitter, you maintain that you have not violated any guidelines and believe you qualify for an exception based on your contributions to public safety or campaigns supporting civil rights. Being verified would help address ongoing issues on other platforms where someone is attacking you. Verification would serve as proof of your authenticity and intentions. You are committed to abiding by Twitter's regulations and seek the verification to further your efforts in promoting Global Citizen's values. Thank you.

Hello, I appreciate you taking the time to address my concerns. It has been more than a month since I last received an update. On Tuesday, the check mark indicating my verified account vanished. Unlike my friend, whose hacked account was restored within four days on 7/28, I am still awaiting resolution. I took the necessary steps of filing reports with the police and the FBI, in addition to sharing this issue with the media, as advised by other individuals, to no avail. Allegedly, there was a security lapse with Twitter. Could someone please assist me in regaining access to my account and reinstating my verification badge? I am puzzled by the delay, as I have not engaged in any wrongdoing. Why am I not receiving the support I need? Thank you, April Twitter: @aprilhunter

My Twitter account @kasu_724 was hacked and permanently suspended on 7/10 for violating Twitter rules. I have submitted multiple appeals over two months, Case ID# [redacted], but Twitter has yet to respond. I did not violate any rules myself, but rather my account was hacked. The last tweet I posted was on 7/6. I mainly use Twitter to promote my art and do art commissions for other users, making my account very important to me. I have never previously violated Twitter rules, and this issue stems from Twitter’s security breach that allowed my account to be misused. While I still have access to my account, I am requesting it be unsuspended so I can change my password and resume using it. Thank you.

My Twitter account, @MELONE_IRLOden, was unfairly locked due to an innocuous joke with a friend. The issue arose when I attempted to log in to delete the tweet and recover my account. Twitter asked me to verify my email address. After correctly entering my email and receiving a verification code, I encountered an error when trying to submit the code. Despite entering the correct code promptly, the system kept indicating it was expired. This repeated error has now barred me from attempting verification again. I am quite frustrated with this situation and would be grateful for any assistance!

I recently purchased a new laptop and encountered difficulty signing in. I suspect I may have input the wrong phone number since I did not receive the SMS code. My email is [redacted], and my screen name was P Ballard. With over [redacted] followers and [redacted] following, I'm eager to regain access to my original account established in [redacted]. Despite attempting to sign in again, a new account was generated. I would appreciate any assistance in recovering my old account as I do not recall specific details. Thank you for your help.

I have submitted multiple reports that were immediately closed and cannot be reopened. Some individuals are associating me with the KKK based on my username, which actually comprises the initials of my name. Despite reporting these incidents, Twitter has not found any violations. I am unsure about the appropriateness of certain words on the platform like "KKK," "racist," "ugly," "fat," "retarded," "Niger," "bitch," and "cunt." This situation is distressing as I am facing severe bullying. As a 56-year-old woman with Parkinson's Disease, this situation is particularly concerning for me. I am considering reaching out to the ADA for assistance. My image is being circulated online falsely depicting me as part of the KKK. I do not condone or support this behavior. The use of such offensive terms should not be tolerated, and being labeled in lists is unacceptable. Despite not being affiliated with the KKK or racist, I am still being targeted.

I am Don Patrick, and I am concerned about my fiance, Josephine C. I believe she may have created multiple accounts on Twitter and shared sensitive information about me that includes my name, address, date of birth, phone number, and social security number. She has been hospitalized due to her mental state, and I discovered this through her drafts on Twitter. I urgently request assistance in removing her from Twitter, Facebook, Instagram, and any other platforms. My personal information has been compromised, and I fear for my safety. Please take action to ensure she does not have access to these accounts. Thank you for your help in this matter.

I recently removed my phone number from my account and was prompted to re-verify my identity after a couple of tweets. This is the second time this has happened to me, and after attempting to re-enter my phone number, it said it was already in the system. I have tried to appeal this issue in the past without any response for 17 days. I believe this tactic is intentionally used to prevent users from removing their phone numbers and may pose a security risk. I have consulted with attorneys who confirm this practice may be illegal. The lengthy appeal process and lack of response are concerning, and I plan to take further action to address this issue. You can reach me at @BlueCrew_FBR on Twitter or at my email [redacted] for further communication.

I've been locked out of my Twitter account due to a flagged tweet violating the rules. Despite multiple attempts, the verification codes sent to my email expire immediately, hindering me from accessing my account to address the issue. I've even tried creating new email accounts with no success. I want to change my verification method to my phone number, but it seems unattainable without unlocking my account first. Twitter support hasn't responded to my inquiries, leaving me unsure of the next steps. I also had Twitter Blue and some super follower subscriptions on that account; I'm unsure if they will pause automatically or if I can't cancel them until my account is restored.

My Twitter account @daemonic3 was hacked on Aug21. I received consecutive emails alerting me of a suspicious login and a change in the email associated with my account. The hackers managed to access my password, immediately changed it, and took control of the account by changing the email. Unfortunately, I didn't have two-factor authentication enabled, which I now regret deeply. I reached out to Twitter support, provided necessary information to verify my identity, and am now waiting for a resolution. Twitter's response was unexpected. They permanently banned my secondary account @daemonic_three, which I rarely used, for alleged "repeated violations" without specifying any rules that were breached. I've been a part of Twitter since [redacted] with both accounts and never received warnings or suspensions. I value abiding by the rules and have never engaged in inappropriate behaviors online. Twitter support informed me that there is no way to appeal the ban, leaving me at a loss. I am looking for any guidance or contacts that could help me understand the alleged violations and potentially regain access to my main account, which I can no longer log into due to the hacker's actions. Thank you for your attention to this matter. Twitter is my primary social platform, and losing my account has had a significant impact on me. If you can offer any assistance, it would be greatly appreciated. -Terry Fletcher (formerly @daemonic3)

I have been locked out of my account for 3 weeks now. I deleted my cell number to address 2FA text verification failures but couldn't log back in on the iOS app. Despite submitting multiple support tickets over 6 instances, I have not received any human response. The automated replies do not address the issue at hand. There seems to be no solution provided for users experiencing technical failures leading to lockouts. This is not due to any policy violation on my part. I had important refund negotiations in progress via DMs, but I fear they have been affected by this issue. I am holding Twitter accountable for the economic losses incurred. My username is @BluntlyCindy and my Twitter account is [redacted]

I am devastated as Twitter has permanently suspended my account due to a misunderstanding over a tweet that included some swear words, censored by myself, directed at fake and bot accounts. This suspension comes at a time of immense personal hardship with ongoing mental health struggles, new ADHD revelations, and the distressing news of my abusive ex being released early from prison. Losing access to Twitter has disconnected me from valuable friendships and content I cherish, adding to the isolation I already feel during the lockdown. I have appealed the decision but feel exhausted and disheartened by the whole situation. I will dearly miss the community I found on Twitter and the support it provided. Goodbye to my friends on there, I appreciate the shared moments and connections. Life's challenges have left me more alone than ever, highlighting the cruelty of circumstances.

On October 2, [redacted], my Twitter account got suspended due to abusive language/behavior, which was not done by me. I have been a target of racist harassment along with my friends, leading to my account being hacked into. Vile tweets were posted, resulting in my suspension. My account is where I find comfort and support from my friends, and losing it has caused me immense emotional distress. Despite my efforts to abide by the rules, my account was wrongfully suspended due to someone else's actions. It is unjust how I suffer the consequences for their behavior while they continue to target us with racial slurs. I simply seek to reconnect with my friends and regain my safe space on Twitter.

As an advocate against violence and harassment, I want to clarify my recent tweet. Mentioning a heart attack was not a form of violence but a phrase common in my community. I never intended harm towards anyone. The reference to Vince was about the changes in leadership, not a wish for harm. I regret that Twitter misinterpreted it. In the future, I'll be more mindful of my words. My account suspension for a harmless joke has left me without a social outlet due to my mental health challenges. I am willing to provide a note from my psychiatrist to support my case. I hope that Twitter reconsiders and reinstates my account to continue engaging positively.

Hello, my name is Gega. I am currently stuck in a loop with the bot auto-reply system and need help. I am trying to appeal the closure of my account, which I recently discovered was suspended after 10 years of being inactive. I suspect my account was hacked as it was used to make illegal posts. Despite following the instructions to appeal on the official Twitter support website, I keep receiving automated responses. The bot closes my case and instructs me to create a new one when I try to ask for further assistance, without any meaningful interaction. I believe there might be a bug in the system for handling older accounts like mine, as my appeals are not being addressed properly. I have created multiple appeal cases, but the issue persists. Thank you.

I've been locked out of my Twitter account for almost 10 days now because I created it before I turned 13. Twitter asked me to submit some IDs to confirm my identity, which I did. I received an email saying I can reinstate my account, but when I try to log in, it redirects me to a page saying the account is locked. I've been trying to resolve this for 3 to 4 days without any success. Since I have around 20 days left to recover my account, I need Twitter's cooperation to unlock it before the 30-day window closes.

I have been locked out of my account on Twitter. I was requested to delete a tweet but encountered difficulties in doing so. Upon attempting to receive a verification code via email to proceed with the deletion, I discovered Twitter was sending the code to an email address different from mine. My correct email is [redacted], while the codes are being sent to hoopperd12@gmail, which is erroneous. I kindly request this issue to be rectified promptly so I can access my account, delete the tweet, and resume normal activity. Thank you for your assistance. Dewey Hooper