The following are issues that customers reported to GetHuman about X customer service, archive #168. It includes a selection of 20 issue(s) reported April 2, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am perplexed by the suspension of my Twitter account, which I use for writing purposes. Despite my consent, my account has been temporarily suspended for reasons I am unaware of. I have not received any verification code on my phone, and I was prompted to change my password unexpectedly. This situation is unjust as it is causing me financial losses, with clients threatening legal action because they cannot contact me for services they have paid for. I urge for a prompt resolution to this matter as I have been unable to access my account for over eight hours without receiving the necessary verification code.
Reported by GetHuman-kenycher on Saturday, April 2, 2022 11:17 AM
Upon logging into my Twitter account today, I updated my location in the settings section. Shortly after making this change, my account got locked. I was prompted to verify my phone number, but it claimed it was already linked to another account, which couldn't be possible as I only have one Twitter account. Unfortunately, Twitter does not provide any solutions for this issue and there seems to be no option to address this problem through the help form. I’m eager to regain access to my account, as creating a new one would be pointless if my phone number is already associated with another account. It's puzzling how someone could have misused my phone number to the point that I'm not receiving any texts from Twitter. I believe Twitter should be able to send me the verification text since the phone number I provided belongs to me.
Reported by GetHuman7294753 on Saturday, April 2, 2022 9:34 PM
A few days ago, I got temporarily blocked from posting on my account due to a mistake I made. I took it as a cue to take a break from the platform as I was spending too much time on it. After reactivating, I decided on a longer hiatus. To lift the block, I provided my phone number, then changed my email address and removed my number from 2FA. Despite noting a new password, I couldn't log in the next day, and resetting it didn't work with my usual email addresses. Only one unrelated email worked, which was odd. Contacting support, they stated I didn't use the correct email, but I couldn't submit the form with the correct one. I even tried to email proof of my changed email, but received an auto-response saying they don't check the support inbox. I desperately need access to my account, and any assistance would be greatly welcomed.
Reported by GetHuman7297086 on Sunday, April 3, 2022 4:59 PM
I suspect someone has hacked into my account. They swiftly changed my email and phone number, locking me out. I received an email from Twitter about adding an email to my account, but it was changed to a different unknown email. I urgently need assistance to recover my account. The hacker is demanding money for its return.
Reported by GetHuman-reaignpu on Saturday, April 9, 2022 6:28 PM
Please assist in forwarding the request of mine and numerous Twitter users to the appropriate department. Twitter Support has been unresponsive to our concerns.
Regarding legal offenses by the Twitter account "cLyppersen“ (ID: [redacted][redacted]6) and the associated network/community:
Date: April 11, [redacted]
To whom it may concern,
You are our final hope, collectively expressed by numerous Twitter users!
What about the freedom of speech for the innocuous accounts targeted by "cLyppersen“ (ID: [redacted][redacted]6) and their followers? The right to freedom of speech and peace is severely disrupted by this account and their followers. Additionally, this Twitter user and the majority of their followers maintain multiple backup accounts. Their capricious behavior in reporting accounts that differ from their viewpoints hampers other users. Action is necessary! Permanently suspend this account and all associated accounts and supporters.
This account and its supporters navigate around the algorithm by substituting letters in German text to create an undetectable secret language. Their tweets and communication are evading Twitter's oversight and external scrutiny which undermines the platform.
The account "cLyppersen" (ID: [redacted][redacted]6) and their supporters, a substantial network/community, are in violation of Twitter rules. These violations include spamming, spreading false news, hate speech, insults, false and defamatory accusations, dissemination of misleading information, cryptic Nazi/Fascist symbolism on profiles and tweets, posting disturbing content like cats with cigarettes or in tanks (mimicry concerns for children), inciting targeted reporting of non-conforming accounts, mocking reported account photos that bypass detection, and other offenses. This account "cLyppersen" and their followers operate as a criminal association.
Kindly take the necessary actions to permanently block the account, its backup accounts, and associated individuals.
Your assistance is greatly appreciated.
Thank you,
Susanne
Reported by GetHuman7325065 on Sunday, April 10, 2022 10:10 PM
As an NFT and crypto investor, I actively work to combat crypto scammers, fraudulent NFT projects, and deceitful influencers. Currently, my team and I are facing a pressing issue that needs attention. Despite our efforts to report Twitter handles associated with scams, the problem persists. We are observing a large network of scammers exploiting Twitter to perpetuate their fraudulent schemes. They have gone as far as getting one of our anti-scam activists, @cryptoShields, suspended. These scammers have even placed bounties on us to prevent us from exposing their schemes and ignored the evidence we provided. We are seeking a dedicated Twitter team specifically focused on addressing NFT and crypto scams. Our group is well-versed in recognizing these fraudulent activities, and we believe a specialized team could make a significant impact.
Reported by GetHuman-koskiei on Thursday, April 14, 2022 6:02 PM
I would like to report an ongoing issue with fraud on Twitter. I have tried multiple avenues to report this but have received no response. It seems like there is nowhere for me to address this problem directly. It is concerning to see Twitter being misused for criminal activities, with people selling products while disregarding the customers who have been waiting for orders and refunds for over a year. The lack of action on these matters is disheartening, especially when false complaints lead to instant suspension of accounts while legitimate concerns are ignored. It is important to address these issues promptly to prevent further victimization and financial losses to thousands of individuals. The account @nebraltd has been a cause of distress, with delayed orders and false promises of refunds. Aaron Shaw's behavior on the platform is unacceptable, and urgent action should be taken to address this fraudulent activity.
Reported by GetHuman-pescovya on Friday, April 15, 2022 10:31 AM
Thank you for your prompt response to my inquiry.
I apologize if I unintentionally breached any Twitter policies. I assure you that I will not make the same error again in the future. If I have inadvertently created multiple accounts, I am sharing the account details below.
My presence on Twitter is solely for sharing views in the interest of society and the country. I have never intended to target any specific caste or religion. If any of my tweets appear otherwise, please feel free to remove them.
I am requesting the restoration of my original account, @sndeepsingh_t, and I wish to continue using it. Here are the details of the other account, @shersingh_RW, which you can permanently suspend or delete from your database.
I look forward to a positive response from you. Kindly expedite the process of restoring my original account (@sndeepsingh_t). I am willing to provide any necessary details if required to rectify the situation.
Thank you.
Sandeep Singh Tomar
Reported by GetHuman7365253 on Friday, April 22, 2022 5:44 AM
We, the Wassamasaw Tribe, respectfully request verification and/or removal of an impersonation account. An individual is misusing your platform to create a spam and fake page that impersonates our tribe and Tribal Government. The page in question is titled Etiwan Tribe of Wassamasaw Indian Nation on Twitter. We are prepared to provide documentation from the South Carolina CMA Executive Director, Dr. Delores Decosta, detailing our state recognition as the "Wassamasaw Tribe" with specific bloodlines such as Etiwan. This information is essential to differentiate our official tribal community from fraudulent imitations.
The individual operating this deceitful page, Ms. Lisa A. McQueen-Starling, is causing confusion within our community and reputable organizations. By falsely claiming governmental affiliation with our tribe, she is tarnishing our standing with tribal and state entities. In South Carolina, our tribe, the Wassamasaw Tribe, is one of nine State-recognized tribes alongside the Catawba Indian Nation.
We seek your assistance in verifying our Twitter account to establish credibility and avoid interactions with the fraudulent page. Your platform plays a crucial role in fostering connections within our community, and we trust that addressing this issue will help maintain the sanctity of our tribal identity and history. Thank you for your attention and support.
Reported by GetHuman-wassamas on Monday, April 25, 2022 4:14 PM
Dear Sir,
I am writing to respectfully request the reactivation of my Twitter account. It appears to have been closed without justification. I assure you that I have always adhered to Twitter's guidelines and never posted any content that goes against their policies or promotes any form of hate speech. My tweets have always focused on topics related to social issues and have never been intended to offend anyone.
The sudden closure of my account has disconnected me from my friends and hindered my ability to engage in social work and share important information with the community. I kindly ask for your assistance in reinstating my account so that I may resume my online activities and reconnect with my followers.
Thank you for your attention to this matter.
Sincerely,
[Initials]
Reported by GetHuman7378093 on Tuesday, April 26, 2022 10:03 AM
I need help regaining access to my Twitter account. I initially created it when I was 12 to follow people on various social media platforms. Now that I am 13, I decided to update my birthdate on the account. However, this led to my account being locked, and I received a message stating that I needed to verify that I am at least 13 years old. I provided the necessary documentation, including my birthdate, about 3 days ago. Yesterday, I received an email stating they could not verify my Gmail account, although I was logged in with the correct password. It requested me to enable two-factor authentication, which I cannot do without accessing my Twitter account. Currently, I am unable to use my Twitter account and interact with the people I follow. If anyone can assist me in unlocking my account, it would be greatly appreciated. Thank you.
Reported by GetHuman-cosmicfl on Thursday, April 28, 2022 5:58 PM
I have a Twitter account that I have never used and need it deleted urgently. I have been receiving login attempts notifications for months that were not from me. Today, I got a message that my password was changed, which I did not do. I have tried to delete the account for months without success. Unfortunately, I do not remember my username or password, which Twitter requires for deletion. It seems someone has changed the password now. I have been unable to reach Twitter support via phone. I am worried about the account's security and frustrated for setting it up initially. Can anyone assist in this matter?
Reported by GetHuman7414455 on Friday, May 6, 2022 12:10 AM
I have been banned from my account after a comment was misunderstood. Although I referred to the individual as a hoe, it was not intended as hate speech. I've had my account for nearly a decade and believe everyone deserves a second chance. I acknowledge my mistake, and I am willing to accept a temporary suspension, such as a 72-hour ban. I feel that a permanent ban is too severe, especially considering the context of the situation involving the person in question. As a survivor of rape and domestic violence, I felt the need to address an issue but now realize that my tweet was inappropriate. I simply wish to regain access to my account @alphapupbuster as I used to have.
Reported by GetHuman7419909 on Saturday, May 7, 2022 4:23 PM
Hello,
I have reached out to Twitter multiple times with no success. The situation involves my old account, @BiGDaddyyPratt, linked to the email [redacted], which I can't access. Twitter asks me to confirm my identity by emailing from the old address, but it's impossible due to the email being deleted by Cox. I've contacted Cox, but they can't recover the email. Please assist me in verifying my account without using the old email, as it's inaccessible. I can provide my government ID for verification. I hope Twitter can explore alternative solutions as I'm frustrated with the repetitive automated responses.
Thank you.
Reported by GetHuman7423724 on Monday, May 9, 2022 5:04 AM
I have 2 accounts, one for leisure and one for cryptocurrency. My primary account is [redacted], and although I know my password, I am prompted to accept new terms of service. However, the "got it" button is out of reach on my phone's screen, hindering me from proceeding or using my account. Is there an alternative method to access my account without a computer to accept the terms? Additionally, I am struggling with my secondary account, @tryn2lerrn, as I can't recall the password or the associated email address. My memory isn't as sharp as it used to be due to my age. I apologize for any trouble and kindly ask for assistance. Thank you.
Reported by GetHuman7442835 on Saturday, May 14, 2022 4:31 PM
In January [redacted], I encountered a brief suspension and a decrease in followers and accounts followed during a bot purge. This issue repeated in February, March, and mid-April, with intermittent losses of followings. Despite filing a complaint, the problem persisted, occurring weekly on Thursday mornings. Recently, the issue escalated, fluctuating between full accounts followed and zero. I am seeking guidance on the cause of these recurring disruptions and a resolution to restore my full account.
Reported by GetHuman7496053 on Wednesday, June 1, 2022 3:40 PM
My Twitter account was unexpectedly suspended without any explanation or warning. I've always followed the rules, using Twitter occasionally to keep up with a small group of celebrities and news outlets. I sent an appeal more than a month ago, but have not received any feedback from Twitter. Despite my repeated attempts to seek clarification, there has been no response. I adhered to all their requirements, confirming my details and updating my account diligently. I had taken a break from Twitter, only to return to find my account suspended without notice. I simply wish for Twitter to reassess my account, to either rectify an error in suspension or to enlighten me on the reason for the action taken. Clarification on any alleged wrongdoing is all I am asking for.
Reported by GetHuman-beansied on Wednesday, June 1, 2022 10:50 PM
My Twitter account got permanently suspended for allegedly breaking their rules without any prior warning or explanation. I had been inactive for over a year and upon logging in recently, I was blocked with no clarity on the violation. Despite appealing multiple times in the past month, I haven't received any response from them. I'm feeling extremely annoyed and unsure of my next steps.
Reported by GetHuman-beansied on Wednesday, June 1, 2022 10:50 PM
Subject: Suspension of Twitter Account
Dear Twitter Support Team,
I am writing to request your assistance regarding the suspension of my account with the handle @shivashivay, which I have been using since [redacted]. I am unsure of the reason behind the suspension and after reviewing the Twitter rules, I believe it may be due to multiple tweets on my part. I want to clarify that my tweets were never intended to be harmful or offensive, and I have always maintained a respectful presence on the platform.
My account holds significant personal data, and it is crucial for me to regain access as I am connected with friends and celebrities on Twitter. I am willing to adhere to all Twitter guidelines moving forward and sincerely apologize if I unknowingly breached any rules.
I kindly request your assistance in lifting the suspension on my account as it holds great importance to me. I appreciate your prompt attention to this matter.
Thank you for your understanding.
Username: @shivashivay
Name: Two Brothers Guru & Shiva
Reported by GetHuman7515473 on Tuesday, June 7, 2022 5:12 PM
Hello, Twitter. I urgently need to report an incident of misuse, abuse, and extortion. I have been threatened with the unauthorized use of private photos by a person named Sandra Rose with the ID [redacted]8. She is demanding $[redacted], stating that if I don't pay, she will publish the photos online, on TV, and in newspapers, leading to potential legal consequences for me. Sandra has a pattern of requesting intimate photos and then blackmailing individuals for money. This behavior violates the standards Twitter claims to uphold and constitutes theft through fraud, bullying, intimidation, and cyber harassment. There must be measures in place to prevent such actions on the platform. Reporting this is crucial to protect other potential victims. It is important for Twitter to take action promptly and decisively to address these serious allegations.
Reported by GetHuman6922122 on Tuesday, June 7, 2022 6:53 PM