X Customer Service Issues

Hello Twitter, I am Jordan Duncan, the owner of the account @Duncan2Humble which was hacked last year on August 16, [redacted]. I am currently trying to regain access to my account. The individual responsible for hacking should be banned from Twitter as they have a history of hacking accounts and impersonating people for scams. The hacker changed all the account information including emails and passwords. After creating a new account to contact Twitter, the perpetrator's account has been suspended following multiple reports. I have been attempting to resolve this for 10 months without success. It is causing disruptions to my business and audience. I urge Twitter to return my account promptly. If not, legal action will be taken. The situation is extremely distressing.

My Twitter account, @hoshishtwin, was suspended on 19th January [redacted] for 'posting violent threats' when I was actually joking with my friend, @newgaystation5. Despite the suspension, we both took it in a lighthearted manner and are actually friends. I believe I did not violate Twitter's 'violent threats' policy as outlined on their official website, which allows some forms of violent speech among friends without abusive intent. I have tried creating multiple accounts using different email addresses to stay in touch with my friends, but they all got suspended for "evading permanent suspension." I have never intentionally violated any Twitter rules and have always aimed to create a positive atmosphere on the platform. I am a 17-year-old student, and using Twitter was solely for fun and connecting with friends. I sincerely hope for assistance in reinstating my original account and associated accounts so I can continue enjoying the platform and maintain my friendships. Regards, Twitter username: @hoshistwin

I reached out to your support team regarding an issue with my account. Despite my patience, I have not received any substantial responses after multiple attempts. It's frustrating that a major influencer flagged my account without cause, and the lack of action taken so far is unacceptable. I urge you to address this matter promptly. Simply adding it to a list without meaningful resolution is not sufficient after over a month and a half of waiting. Your current approach seems insincere and inadequate.

Hello, I am an administrator for the @BonnerSpringsKS Twitter account and I am encountering challenges in getting our page verified. Despite having a modest following, it is vital for government entities to have verified social media profiles. Following a rejection, I have attempted to reach out via various emails but have only received automated responses. The reason behind my pursuit of Twitter verification for our page is to establish public trust and transparency. Given the increased government presence on social media platforms, it is crucial for the public to be able to authenticate information sources, particularly during potential crisis situations. Unauthorized or satirical accounts can often disseminate erroneous information, posing a safety risk if misleading details are shared. As traditional local news outlets decline, social media has become a primary channel for cities to convey crucial information. Individuals increasingly rely on social media for news updates, particularly during emergencies. Our community frequently engages with us through social media, making the blue verification check an essential tool for residents to distinguish our official City Twitter account from misleading or false alternatives. Instances of fake accounts spreading risky misinformation have prompted our police department to caution the public against engaging with such content.

I am currently experiencing difficulties with a permanent ban on my Twitter account. Despite numerous unsuccessful appeals, I am hopeful to find a resolution. Initially, my MMA-focused Twitter account, where I follow fights and fighter updates, accumulated around [redacted] followers. Following an old tweet that doesn't align with my usual demeanor, the account was banned. Although I acknowledged the content was inappropriate, I attempted to appeal by suggesting possible hacking, which was denied. Admittedly, I created a new account against the platform's guidelines to reconnect with friends and stay updated. Unfortunately, this account was also suspended due to a misunderstood term. After another unsuccessful appeal, I created a third account with a different email, which was promptly banned. I acknowledge my infractions and sincerely apologize for them. Despite potential limitations, I simply wish to regain access to my Twitter account, @Rhapd_Ari, associated with the number [redacted] and [redacted] I appeal for reconsideration, promising adherence to the platform's rules moving forward. I rely significantly on Twitter for MMA updates and sincerely hope for the chance to resume using the platform responsibly. Thank you for your attention.

Hello, I need to address that this Twitter account belongs to a company, not a person under 13 years old. SKOL Brewery Ltd is the second-largest brewery in the East Africa region, offering 5 main brands including Skol Malt, Skol Lager, Virunga Craft Beer, Gatanu, and Skol Panache. We are also the proud main sponsor of Tour Du Rwanda editions. Unfortunately, while updating our account information to comply with Twitter's professional standards and seek verification, we mistakenly changed our birth date. This led to our account being locked for not meeting age requirements. We are prepared to provide any necessary information to rectify this error. Please feel free to visit our website at www.skolbrewery.rw or research Skol Rwanda or Skol Brewery Ltd in various media outlets for verification. We sincerely hope for a swift resolution to regain access to our account and continue assisting our customers through direct messages. Thank you for your assistance. Karim, Social Media Manager at SKOL Brewery Ltd.

Hello, my name is Heather Rose Kenney, but I prefer to use the name "Rain" online for privacy reasons. I opened an Anime Twitter account in February of last year and became active in September. I have successfully built a following that I worked hard for. Recently, my account @kokoswallet was unfairly locked on March 1st. Despite my efforts to appeal and provide proof of ownership, the automatic system has not resolved the issue. I have tried contacting Twitter Support multiple times without success. I have linked my phone number and email [redacted] to prove ownership. I have even submitted photo ID to confirm my identity. I created a new account @kokonuilogy, which was also inexplicably locked within a day. I am disappointed with the lack of assistance from Twitter Support and the automated responses. I have not violated any rules and need my account for work. I am seeking help from an actual person to resolve this matter. If my account is not unlocked, I will involve legal representation. I hope to receive a response to this email soon.

My Twitter account @genewood91 is linked to my Gmail [redacted] I recently discovered that my account has been suspended for seemingly no reason. I have not used Twitter in four years, but after recovering my Gmail due to a hack on my YouTube and Instagram accounts around the same time, it appears that my Twitter was impacted as well. I primarily posted about gaming, nothing inappropriate or against the terms of service. I strongly believe this suspension is an error. I am disappointed because I would like to access my old posts and followers again. I request that my account be reinstated and all my content and followers be restored to their original state.

I encountered an issue with Twitter today. My account was locked about 5 years ago due to a mistake I made violating their rules. Despite acknowledging the error and agreeing to have my post deleted, my account was never restored. Earlier today, I created a new account using my email address, not a phone number. After choosing topics and people to follow for about an hour, a screen prompted me to verify I was not a robot by correctly orienting two pictures. I successfully completed this task, but then was asked to enter a phone number to receive a verification code, which I cannot do as I do not receive SMS texts on my home phone. I tried contacting Twitter through their form, but I encountered issues with the submission button. Can anyone offer guidance on how to proceed with this verification process without a phone number?

Hello, I'm reaching out because my accounts (isabearable and isaunbearable) were suspended on March 7. The suspension occurred after I made a hyperbolic joke on isabearable about crushing a head between my legs, a common phrase on Twitter. Despite following through on your request to delete the tweet, my accounts were suspended again on March 8 for rule violations. Despite multiple appeals, I have been informed that my suspension is permanent without further explanation. I maintain that my posts were not abusive, and the suspension seems unjustified. I have used these accounts for months without any issues or attempts to avoid suspension. I will continue to appeal until this matter is clarified and my accounts are reinstated. Your prompt review and update on this situation would be greatly appreciated. Thank you, Isabelle

Hello, my name is Eden Cupid, and I am the account holder of @ItsEdenCupid on Twitter. Recently, Twitter locked my account because it was created when I was under 13 years old. Although I joined in August [redacted] at 12 years old, I am now 20 years old and meet the age requirements. I have submitted my ID three times to have my account restored but was informed the verification was unsuccessful, leaving me unable to regain access. I am the rightful owner with exclusive access to my email, phone number, and identification. Please return my account as I rely on it to communicate with important contacts. I am willing to provide any necessary documentation to verify ownership.

My partner's Twitter account was permanently suspended unjustly, causing distress. In November [redacted], the account was hacked by a cryptobot, leading to friends reporting the hack. Despite creating a backup account and regaining control using an older email address after a week, on January 4, [redacted], a suspension for "spam and platform abuse" occurred. An appeal was submitted, and control was regained after confirming email and phone number. However, on March 3, [redacted], a permanent suspension was issued for alleged evasion and managing multiple accounts for abusive purposes, despite no abusive actions taken. All attempts to open new tickets were unsuccessful due to being "permanently banned." The situation has taken a toll, causing emotional distress and impacting daily life. Efforts to resolve the issue have been unsuccessful, pleading for human intervention to review the case, correct the error, and restore the account. The lack of transparent communication from customer support is disheartening. Any advice or help would be greatly appreciated.

Regarding account @NiceTryTBI, I acknowledge that although my email address is not linked to the account, the account belongs to me. For weeks, I have faced difficulties resetting the password. Despite previous email correspondence with support to resolve the matter, I remain unable to access the account. I am resigning to the fact that I won't regain access to the account; however, I urgently require the removal of the photo featuring me. I sent a copy of my driver's license through email last week to verify my identity. I am willing to provide the complete, un-cropped version of the photo, which includes me, my brothers, and our father. I sincerely hope this matter can be resolved promptly without further escalation. It is concerning that my image is associated with an account beyond my access.

My account with the username @Takahashii_Tice, account number [redacted], has been permanently suspended by Twitter for having sensitive content in the profile picture or banner. I would like to appeal this decision and regain access to my account to make the necessary changes. I acknowledge that I may have unintentionally violated the guidelines and am committed to complying with Twitter's policies going forward. I am unsure if the suspension was due to a mass-report attack, but I am eager to rectify the situation. Restoring my account would mean a lot to me as I have invested significant effort in building my content and community. I kindly ask for the opportunity to resolve this issue and ensure that my profile is in line with Twitter's standards. Thank you for your consideration.

I am reaching out to address significant confusion surrounding the terms that are restricted on the platform. A clear and definitive list would greatly help both users and the moderation team to navigate these guidelines effectively. My account was blocked on March 13 for using the term "redneck" in response to an image, which I believe is not inherently derogatory. This term is embraced by many, including my late father from Oklahoma and my neighbor Chuck from Georgia. While waiting for my account to be unblocked, I observed another post that insulted Marjorie Taylor Greene without any consequences, highlighting a lack of consistent moderation. I am simply requesting fair and transparent moderation practices to ensure a level playing field for all users. Best regards, JK Leister

I am reaching out about my confusion regarding the restricted terms on the platform. A clear list would help prevent future blocks, benefiting both users and your moderation team. On March 13, my account was blocked for using the term "redneck" in response to an image. I believe "redneck" is not an ethnic slur and is even embraced by some, including my late father and neighbor Chuck. While I wait for my account to be unblocked, I noticed a post referring to Marjorie Taylor Greene as a "hateful b****" has not been addressed. I seek consistent moderation and transparency on allowable language. Best, JK Leister I kindly ask for my access to be restored and for a clear list of prohibited terms for all users.

I have an old Twitter account from [redacted] with a handle I want. The email used to create the account has a typo, and it's linked to a comcast.net address. I can't access this email as I'm no longer an Xfinity customer. I'd like to either reset the password to a current email or have the account terminated. I know the typo in the email and can provide ID for verification.

My account was erroneously banned a couple of years ago. The tweets that led to the ban were taken out of context. I was responding to someone joking about sexual harassment at an event. I mentioned that the person making those jokes shouldn't be allowed at events. Subsequently, I was banned for supposedly making threats and harassing the individual. It is frustrating because the other person's account remains active, despite their indecent comments. I strongly believe the ban on my account is unjust, especially since I work in social media, and not having access to my account hinders my professional life.

My Twitter account got suspended for violating rules on "targeted abuse". I acknowledge my mistake and apologize. I reacted to being called hurtful racial slurs like "monkey" and "blackie" as a black woman. It's disheartening that I got suspended for standing up against racism while the harassing account remained active. Losing my account is a consequence of my actions, but being penalized for self-defense is unjust. I valued the friendships I made on the app and was a loyal Twitter Blue customer. I just hope for another opportunity to use Twitter.

Twitter's customer support is incredibly frustrating. My old account, which was created without verifying much information, got hacked. Despite trying to recover it, the automated responses never helped. I had set up the account using my website's email domain for anonymity, and now it seems impossible to regain access. It's infuriating that Twitter doesn't offer any human support and the automated replies are useless. Additionally, when reporting a disturbing video, they responded that there was no violation. Despite reaching out to them on Twitter, there was no response. It's disappointing how little they seem to care about serious issues on their platform.