X Customer Service Issues

Twitter locked my account when I entered my date of birth, which violated their rules because I was under 13 when I created it. They requested a photo of my ID, which I provided, but then said they couldn't assist me. I'm currently 15, and I don't understand why I still can't access my account. After some thought, I decided to deactivate it and create a new one with the same email. The only problem is I can't do it myself because of the locked account message that keeps appearing. I need a Twitter agent to either unlock my account or help me deactivate it so I can create a new one.

I serve as the Communications Manager for four Dignity Health hospitals within the Bay Area: Saint Francis Memorial Hospital, St. Mary's Medical Center in San Francisco, Sequoia Hospital in Redwood City, and Dominican Hospital in Santa Cruz. Currently, we are working to identify the email addresses associated with the Saint Francis and St. Mary's Twitter accounts to facilitate a password change and update. These accounts were initially created around a decade ago. In my regular responsibilities, I utilize Sprinklr for the distribution of Twitter messages, so this issue had not previously arisen. However, a recent directive required us to update all corporate account passwords, prompting the discovery of this specific concern. To the best of my knowledge, the St. Mary's account seems tied to an email ending in ma*********@g****.***. Regrettably, we lack information on the individual associated with this email. As for the Saint Francis account, the linkage remains unidentified.

Hello team, I created a Twitter account years ago when I was around 13 and unfortunately, I no longer remember the email address associated with it. It might be similar to '[redacted]', but I can't recall it. I would like this account to be deleted. Could you assist me by providing the email address linked to it or by deleting the account directly? I was underage when I created it. The username, I believe, is 'only_shannara' or something similar. I apologize for the strong language. I appreciate any help you can provide. This account is causing me discomfort due to its connection to my unique name. Thank you in advance for your assistance. Have a great day. Best, Shannara

We want to achieve verification to establish our brand's legitimacy. At Gizer, we offer a platform where you can join tournaments effortlessly and earn money through competing or hosting events. Additionally, we frequently organize free entry video game tournaments. Our most recent event had a prize pool of $[redacted] in collaboration with Razer. You can find us on social media with the handle @Gizer_Gaming, and we are looking to switch to @Gizer as the current @Gizer user is inactive.

Unfortunately, my account got suspended a while back because some girls from school, who have a grudge against me, managed to hack into my account using an old password from a past friend. They've also hacked my Snapchat and Instagram, which I'm still working on recovering. When I finally regained access to my Twitter, it was already suspended. I'm sorry for any inappropriate activity that may have happened. Twitter is my favorite app, where I connect with friends and communities who share my interests. I can't create a new account since I only have one email and phone number. I promise that I won't repeat any past mistakes, and I sincerely request that you reinstate my account. I understand the severity and will be grateful for another chance. If I slip up again, I accept the consequences. Please, take my plea into consideration. Thank you for understanding.

Hello, my account, @bookofloob, has been suspended due to abusive behavior, and it seems to be a permanent suspension. I posted a tweet in frustration that had a slightly hostile tone, but it was meant as a harmless venting. I am not sure if the algorithm considered the context properly. I feel that the punishment is too severe for the situation, and I am looking to address this issue. I am ready to cooperate with the necessary parties to resolve this matter. I regret the inappropriate tweet and am eager to put this behind me. Thank you!

I engaged in a Twitter debate about sex work, and someone reported my posts. I want to clarify that I didn't intend to harass anyone. My comments were based on statistics and personal knowledge, indicating that sex work is often linked to abuse. A participant disagreed, and I responded by suggesting their bio hinted at unresolved issues. I believe my remarks were fair and not malicious. I strive for calm and logical discussions and encourage others to support their arguments. I find it unfair that Twitter suspended my account when I see much more intense conversations daily. I hope for a resolution to this issue. Thank you for your assistance.

I received a request from Twitter to remove a tweet in which I expressed my thoughts about a situation. I did not intend to insult anyone based on their age, race, or gender. My message was aimed at sharing my perspective on the issue without attacking anyone personally.

Around a month has passed since the disabling of a significant account belonging to @biblegirl666, a prominent LGBT+ activist. This user serves as a vital support figure for many in the community. The absence of her account has sparked the #freebiblegirl campaign as a show of solidarity. Restoring her account would positively impact numerous young members of the LGBT+ community who seek connection and representation through social media.

I was suspended from Twitter on 11/08 for allegedly violating their regulations. Despite disagreeing with the accusation of being abusive, my 12-hour suspension has lasted past the designated time. Twitter advised deleting the tweet to regain access, but I am unable to do so as Twitter is hindering me from deleting it. Furthermore, they are not accepting my registered phone number for identity verification. It appears there is inconsistency in rule enforcement, and I suspect I was singled out for suspension. While the tweet may have been strong, it was expressing my personal opinion about a situation involving racism and harassment. I am willing to remove the tweet, but I require Twitter's cooperation. I have lost faith in Twitter due to what feels like targeted actions against specific users. My only request is to gain access to delete the tweet and then permanently close my account. I would appreciate any assistance with this matter. Twitter handle: @1stElegantdame.

For the past three months, I have experienced repeated suspensions on the seventh of each month from Twitter. Initially, the suspension reasons cited automated activity, which were easily disproven. However, this month, the justification evolved to "targeted abuse." I am seeking a human review to ascertain how calling out dishonest politicians for lying on the platform constitutes such abuse. Despite making conscious efforts to be more courteous and less confrontational following the prior suspensions, I find myself suspended again for what Twitter terms as "persistently dissenting from political statements." This shift is perplexing, especially after supporting a call for kindness on the platform. I suspect a flaw in Twitter's algorithms, which seemingly misinterpret my interactions as rule violations. The pattern of seventh of the month suspensions raises concerns about a recurring systematic error. I urge Twitter to inspect my account activity and engage with the content of my suspensions to comprehend the unjust grounds of my repeated penalties. Your attention to this matter is greatly appreciated.

I have an old Twitter account that I no longer use and would like to regain access to it or have it deleted by Twitter. Unfortunately, I have forgotten the email address associated with it and no longer have the phone number I used to set it up, as I changed my number years ago. This account has been inactive for about 6-7 years. I have been struggling to find assistance with this issue as Twitter has stated that without the email or phone number, there is little they can do, which has been frustrating. I have been trying to reach out to them using an email address with the same name as the old account. I also have a current Twitter account with photos clearly showing it is me, but they seem uninterested in that. Given the inactivity of this account for so many years, I don't understand why they can't just delete it for me.

A while back, I lost access to my Twitter account, @RealVenusInFurs. I wasn't aware that deleting tweets could be seen as an admission of guilt. Moreover, the account wasn't solely mine; my stepson also used it and might have posted memes that caused offense. Due to this incident, I've refrained from using Twitter for some time. I simply wish to regain access to my original account, which I established in [redacted] without any problems until the [redacted] election stirred up a frenzy of reporting. I hope to have the chance to resume using my old account and not have to start from scratch to avoid suspicions of being a bot, as new accounts are often viewed unfavorably. Your assistance in this matter would be greatly appreciated.

My account got suspended because my brother used it while I was at work. Twitter suspended it because he posted offensive content. I saw the comment and it wasn't even offensive; he was discussing radical Islamists. Is it wrong to hate radicals like ISIS? I tried to reach out to Twitter's customer support, but they are not listening and are refusing to unsuspend my account. I don't believe I should be suspended for someone else's mistake. I didn't do anything wrong.

I received a suspension from Twitter due to a tweet that was deemed to violate the hateful conduct policy. I strongly believe this was a misunderstanding as I am familiar with and respect Twitter’s rules. The tweet in question did not contain hate speech, promote violence, or target any specific group negatively. It was an innocent use of a swear word in reference to a username that included a profanity. I utilize Twitter as a platform to support my gaming endeavors and sponsorships, connecting with my 12,[redacted] followers as a Twitch streamer. My account holds great importance to me, as it has helped me build a positive community and make valuable connections. Despite numerous appeals, it seems my messages are not being reviewed individually, perpetuating the misunderstanding. My aim is to clarify the situation and regain access to my account, which plays a significant role in my professional and personal life.

I am the owner of the email account "ersinkosker@yahoo." I was unsure if I created a Twitter account a few years ago. Upon attempting to sign up with my email, I was informed that the email was already in use. This led me to reset the password for the presumed Twitter account. However, upon accessing the account, I discovered it was suspended, and the profile information did not belong to me. It appears my account was compromised, possibly resulting from lack of activity since its creation. In the end, I aim to regain control of my account and require assistance to proceed.

I have been facing issues with my Twitter account for the past two months. No matter how I use it, I keep getting locked out. It happens even when I'm just retweeting, which is understandable, but it also occurs randomly. In the last 12 hours alone, my account was locked three times. The last time it was unlocked, it got locked again without any activity on my end. The SMS verification process is not working for me; I never receive any codes despite providing my valid phone number. Even the SMS short code for Serbia fails to deliver messages. I've submitted over 30 support tickets but only receive generic responses, they manually unlock my account but don't address the underlying issue. It seems impossible to communicate with a live person in their support team. Any assistance would be greatly appreciated. My Twitter handle is @Cackonj. Thank you in advance.

My account was recently locked due to not meeting the age requirement when I first signed up. I created this account many years ago and was inactive for a considerable time. Recently, I have been using it daily and have reconnected with important individuals in my life. Even if my account cannot be restored, I would like access to retrieve their contact information. I am now an adult, and I believe my account should not be suspended due to past circumstances. I hope we can resolve this matter so I can regain access or retrieve necessary information. Currently, I am unable to take any action, so reactivating my account would be greatly appreciated.

Hello, I recently encountered an issue on Twitter where I was unable to tweet, like posts, or send direct messages. Upon receiving a prompt indicating suspicion of automation, I verified my phone number to confirm I am not a bot. Despite completing this verification process, my account now shows as "Temporarily Restricted." I have attempted various troubleshooting steps such as logging out, verifying my phone number and email again, accessing both web and mobile versions of Twitter, and changing my password. Unfortunately, after nearly 26 hours, the restriction persists. My Twitter handle is @SwigsHD. Any assistance in resolving this matter would be appreciated. Thank you.

I am locked out of my account due to a security matter. To regain access, I must verify my email address. Despite trying various email addresses multiple times, I have not received any confirmation emails in my inbox or spam folders. I attempted using different email providers with no success. While I receive emails from Twitter on other accounts, confirming a password reset, I am not getting the confirmation email needed to access my current account.