Wizz Air Customer Service Issues

Hello, My name is Fadil and I need to cancel my flight from London Luton to Pristina for a trip on December 6, [redacted], with a return on December 16th from Pristina to London Luton. The flight confirmation code is WB4LJP. I must cancel due to my daughter's operation at the hospital on December 10th, which requires my care. Can I please request a refund for this situation? Thank you, Fadil Z.

Hello, I am a automotive design student from Slovakia currently studying in Coventry. I have created a clay model measuring approximately 47x21x10 centimeters. I am looking for a way to transport it back to Slovakia. Unfortunately, my checked-in baggage is full, and I am concerned about the model breaking during transfer. My idea is to build a wooden box with dimensions of 50x25x15 centimeters and utilize Wizz Priority, which permits an additional bag with measurements of up to 55x40x23 centimeters to bring it on board. Do you think this could be a viable solution? Best regards, Daniel

I booked a round trip for my uncle and aunt on Wizz Air, but my uncle needs to reschedule his one-way ticket for Christmas. They are supposed to fly together for Christmas and return together afterward. Therefore, I need to change only my uncle's one-way flight. Can this be done?

Dear Sir or Madam, I am reaching out to seek assistance in resolving an issue with a reservation made for my 16-year-old son, Rosca Dinu Cristian, for a flight to London. We booked the flight under reservation number INRO19/11/14/[redacted] (order number YH18GN) and paid with a bank card intending for our son to travel unaccompanied based on information found on the Wizz Air website for "adults 14 to 16 years" being able to fly without a guardian. However, we later discovered additional rules for Romanian and Ukrainian minors, which were not clearly stated on the site. After a discussion with eSky, a refund was agreed upon for the misleading information provided by Wizz Air. Despite being willing to pay a cancellation fee, the charges imposed by Wizz Air seem excessive given the circumstances of the situation. We hope for a fair resolution and kindly ask for your support in rectifying this matter. Best regards, Monica Rosca, on behalf of Dinu Cristian Rosca

Hello, I hope you're doing well. I wanted to share my positive experience with your company. Unfortunately, due to unexpected family circumstances, I need to change my departure date. I booked through Gotogate and they advised me to reach out to you directly to reschedule the flight. I require assistance with changing the date for four tickets and luggage for the entire order to 21/1/20. Could you please provide detailed instructions on how to proceed since I'm not familiar with this process? Thank you for your help.

Dear Wizz Air Team, I am Kobi Bachar, and my family and I are thrilled to be flying with your company for the first time. Our flight number is W6 [redacted] from Israel to Budapest, departing at 11:10 am on Friday, December 27th. This flight is special as we are celebrating my son, Emri Bachar's 18th birthday, who has a great passion for aviation, spending most of his time flying passenger aircraft simulators. I am reaching out to inquire about the possibility of surprising him for his birthday by inviting him to the cockpit during take-off. This would be an unforgettable experience for him and a dream come true. I would greatly appreciate any assistance in making this happen for him. Thank you for considering my request, and I look forward to your response. Sincerely, Kobi Bachar (Emri's father)

Dear Wizz Air Customer Service, I am writing to seek your assistance with a significant issue I have encountered. On November 23rd, I attempted to make a booking for a flight from Vienna to Tirana for two people. The confirmation number for this booking was J7DRGY under the name Ermida Sokoli. The total fare amount was [redacted],96€. Although I am familiar with the booking rules of Wizz Air, my bank transfer was delayed until November 25th, which led to the booking not being confirmed on time. I believe this delay occurred because the transfer was made on a Saturday when my bank was closed, processing the transaction the following Monday. The IBAN and SWIFT code provided were accurate, and the transfer of over [redacted].96€ was successfully completed to your bank account. Despite this, I did not receive a booking confirmation for the flight scheduled on December 31st, and the funds have been deducted from my account. The booking was intended for my friend and her partner (Ermida Sokoli and Risken Mustafa). I would greatly appreciate your assistance in either refunding the amount or confirming the booking. While I acknowledge the delay, as this was not my personal booking, I did not check it promptly. I have all the relevant transaction details available on my bank statement, and I am happy to provide them via email upon request. Best regards, Wieda Shirzadeh-Semsar

A couple of months ago, I accidentally transferred £[redacted] to my Wizz Air account. After numerous discussions with my bank, I now understand how this mistake occurred. I am requesting a full refund instead of pursuing legal action. I have attached the letter I received from the bank, which includes the transaction reference. Transaction Reference Number: FPS405042. I am hopeful for a positive response from you. Thank you.

Hello, I am reaching out to this email address since I couldn't locate another one on your website. I recently made a duplicate booking under my name for the same flight. I have been a frequent user of your services for the past few years. Could you please cancel one of the bookings (with confirmation code E898JV or KJ5CFE) and issue a refund? It was an unintentional error on my part. I hope for your understanding and cooperation in resolving this matter promptly. Your attention to this issue will ensure my continued satisfaction with your services. Thank you. Regards, Chen Teomi

I attempted online check-in for my flight on December 17th. While inputting my information, I encountered an issue with the website on step 4. I am using my national ID for travel, and when I tried to enter the expiry date, I found that I could only select December. My ID actually expires in July [redacted], but the system is not allowing me to choose July. I also experienced the same problem when trying to use the Wizz Air app on my phone.

Dear Wizz Air, I purchased tickets with WIZZ Flex on October 5th, but due to my son's illness, we could not travel. I requested a refund to my Wizz Air account, but I only noticed the discrepancy last Friday when I bought three new tickets for April. I have been a loyal customer with great past experiences with your airline. I've observed a difference between the refunded amount and what I originally paid, and I also am unsure about the currency exchange rates. Here are the details of the transactions: 1. [redacted] Euro: BCY W8G 2. [redacted],[redacted] HUF: PCWKFJ 3. [redacted].97 Euro: PCLDQZ Upon purchasing the new tickets, I noticed you only refunded [redacted] Euro to my account, which is less than my original payment. The new tickets cost [redacted] Euro, which may affect my account balance. Kindly reconcile the discrepancies. I also would like to know the deadline to utilize the funds in my Wizz Air account. Any assistance in clarifying these matters would be greatly appreciated. Thank you for your prompt attention and I eagerly await your response. Best regards, Maria F.

Dear Members, I have a flight scheduled for December 22nd with Wizzair from Vienna to Thessaloniki, flight W6 [redacted]. However, I have encountered a problem. Last week, I discovered that I lost my ID card and have since reported it to the police. They provided me with a temporary document confirming the loss until I receive a new one. The issue is that I reside in Munich, Germany, but I am originally from Greece, which may delay receiving the new ID. I plan to visit the Greek consulate tomorrow to obtain additional official documentation. I do not possess a passport as I have been traveling within the EU only. I seek guidance on what steps I can take to still make my flight to Thessaloniki to see my family. Thank you for your assistance. Best regards, Eleni Viseri

I recently received an invoice for 15 EUR for a flight ticket that I had already paid 69.99 EUR for. The payment was made using my debit card for a flight from Eindhoven to Belgrade, with my friend as the passenger. Surprisingly, I received this additional charge a week after the flight, labeled as "other fees" on the flight details when checked online. I am currently attempting to reach out to Wizz Air to clarify the reason for this extra charge. Any guidance on how to proceed would be greatly appreciated. Much thanks in advance for your assistance.

Hello, I have a question regarding my recent flight bookings and would appreciate your help. I have two flights booked, one from Milan to Budapest and the other from Budapest to Dubai. I booked them separately on the Wizz website. I am curious whether my baggage will be transferred directly to Dubai or if I need to claim it at the Budapest airport. Any clarification on this matter would be greatly appreciated. Thank you for your prompt response. Best regards

I traveled alone to Budapest due to my sister Teresa Gillett's mobility issues. I need a 'no show' document for my return flight on WizzAir, as requested by my travel insurance. EasyJet provided their document already. Also, I couldn't check in online and had to pay an extra €60 at the airport, despite arriving within the check-in time. Could you please provide the required 'no show' document for WizzAir Flight No: W62221? Seat 37A was empty as my sister didn't travel. Thank you in advance.

Hello, I purchased a flight ticket on December 2nd from TLV to Debrecen with the confirmation code L8Q29F. I received approval and a payment confirmation via email. However, it has been over 10 days since the order and I have not seen any debit on my credit card for the ticket. I contacted the credit card company, and they confirmed there was approval for the payment from their end, but the charge was not processed by you. Could you please proceed with debiting the amount for the tickets? Thank you, Adva.

Hello, I am traveling to Saint Petersburg from London Luton airport and I need to do the check-in, but it says check-in is not available online. Do I need to do it at the airport, and is it going to be free of charge? Also, when I fill out the e-visa, do I need to write my full name in Latin letters as it is in my passport (e.g. Liskaite or Liškaitė)? I read that the Russian visa office requires the name to be in Latin letters, but Wizzair employees didn't allow boarding because the name wasn't exactly as in the passport. This has confused me, and now I don't know what to do. Thank you for your response. Miglė

I mistakenly added extra baggage to my upcoming flights that are already booked and paid for. I was only trying to see how to add more baggage if necessary. I am unable to complete my online check-in without paying for the additional baggage, which I do not need. There seems to be no option to remove or cancel this extra addition. Can someone please assist me in removing it? My flight is scheduled for December 17, [redacted]. Your prompt attention is greatly appreciated. Thank you, -[initials] Booking Reference: I94CRF

Hello, I have a flight booked from the UK to Greece this month, and it falls on the same day that my passport expires. Although my passport is valid for the entire day, I want to confirm with you because I will be flying with Wizz Air. The flight is scheduled for early morning on the day my passport expires, and I am a Greek national, not English. I would appreciate it if you could provide me with information on this situation promptly. Thank you!

I am seeking assistance regarding a complaint submission issue with Wizz Air's website. Both myself and my partner, Richard, encountered internal errors when trying to submit complaints. Despite attempts since October 26th, the website keeps displaying errors, preventing us from filing our complaint. Customer service claims no issues with the website, but we have been unable to proceed. Our flight to Tenerife was rescheduled, offering credit we cannot use due to prior arrangements. We seek a £[redacted].96 refund to the credit card instead of the unusable credit in account [redacted]. Wizz Air's unhelpful responses and malfunctioning complaint form are prolonging this issue. Your help in obtaining the refund would be appreciated.