Wizz Air Customer Service Issues

Hello, my name is Olga Julea. Today, I purchased tickets for myself, my son, and my daughter. I bought separate tickets for myself and my son (Confirmation code O8V4FF, flight from Milan Bergamo to Chisinau on October 16, [redacted]) due to restrictions with the Wizz Discount Club. Afterwards, I purchased a ticket for my daughter separately (Confirmation code NYS72M, on the same flight). When booking my daughter's ticket, I provided her name as Alina Protenco without selecting the "I am the passenger" option. Upon reviewing my itinerary, I noticed that my name (Olga Julea) is listed for my daughter's flight. Could you please explain why this occurred and assist me in correcting it?

We experienced a flight delay leading to missing our boarding time despite being at the airport well in advance. Upon arrival at the gate, we were informed the flight was overbooked and we couldn't board. We were displeased by the lack of personalized assistance for swift passport checks and the sudden requirement of purchasing extra tickets. We are seeking guidance on the process for obtaining a refund and exploring the possibility of compensation for this inconvenience. Thank you.

I recently canceled my flight booked through eDreams with reservation number: [redacted] from London to Athens for 2 passengers (P.B. and K.E.). The flight details were with Wizz Air UK W9 [redacted], reservation number Q839QY, departing London Luton International (LTN) at 13:40 on Thu, Oct 10, and arriving at Athens E. Venizelos (ATH) at 19:25 on the same day. I spoke with a representative at phone number [redacted]15 who confirmed the cancellation and assured me that a refund would be issued to my card. However, I have not received the refund or a cancellation confirmation email yet. Kindly, I request an email confirming the cancellation and the refund amount to be sent to [redacted] Thank you in advance, D.B.

Dear Customer Service, I visited your website to update my information for the A320 FO application. However, I encountered an issue with the system. After uploading the necessary files, my data size was within the specified limit of below 10 Mb. Despite this, I received the following error messages: 1. Error: We are unable to complete this request. Please try again. 2. [redacted] The proxy server received an invalid response from an upstream server. I am unable to proceed further due to these errors. Best regards, Frederic CERF

Dear Madam, Sir, I visited your website to update my information for the A320 FO application. However, I encountered issues with the system. After attempting to upload the required files, I received an error message stating: "Error - We are unable to complete this request. Please try again." Unfortunately, the system did not allow me to proceed further, even though my data size was under 10 Mb as required. Subsequently, I encountered another error message: "[redacted] - The proxy server received an invalid response from an upstream server." Best regards, Frederic CERF

I have a flight booked on December 18th from Warsaw Chopin to Doncaster with the flight number W61315 and confirmation code MDNZRG. The original ticket cost £16.99. However, my plans have changed, and I would like to change my flight to January 1st at the same time for a ticket that costs around £43. Can I please pay the price difference and switch my flight from December 18th to January 1st? Thank you.

Hello. I have a booking with the reference number [redacted]5 for Maria K., flying from Greece International Airport to London Luton Airport. There seems to be an issue with the luggage requirements. The information specifies a 40x20x30 cm bag, but I am only finding small suitcases measuring 60x20x30 cm in Greece. These are the same suitcases I've used on previous WizzAir flights and they typically fit in the overhead bins. Please advise me promptly as my mother's flight is scheduled in two days. Thank you in advance.

Hello, I am Alessandro El Sofi. I recently made a booking online from Milan, Italy (MXP) to Budapest (BUD) for October 13th with what I thought was a departure time of 10:45 PM. Unfortunately, after receiving my confirmation email, I noticed that my departure time is actually at 8:30 AM. I urgently need this corrected as I am traveling with a disabled person who requires assistance, especially with a medical condition. It is crucial that the departure time is adjusted to accommodate our needs. I have tried contacting the company, but I am concerned about any additional charges for this change. It is vital that this mistake is rectified promptly. My confirmation code is G8JL6S, and my email is [redacted] Your prompt attention to this matter is greatly appreciated.

URGENT REQUEST FOR ASSISTANCE I recently booked a flight with Gotogate through WizzAir from London Luton to Krakow. I had to change the flight over the phone with Wizz Air, and the new departure time is Friday morning at 8:40. However, when I contacted one of your agents, they were unable to provide me with the new confirmation number for the flight. I urgently need this information as the flight is scheduled to depart from London Luton to Krakow on Friday morning at 8:40. Your prompt assistance in resolving this matter would be greatly appreciated.

Hello! Yesterday (10/09/19) my baggage was misplaced on flight W6 [redacted], and I haven't received any updates via email or phone on its whereabouts. I am currently in Tallinn, Estonia, and desperate for my bag which contains my contacts. I'm awaiting confirmation on whether to purchase new clothes and if I'll be compensated for them until my bag arrives. The baggage in question is tagged as [redacted] on a flight from Krakow, Poland, to London Luton at 6:25 am. I reported this at the Luton office after it didn't arrive. I appreciate a quick resolution. Thank you. From, A. M. PNR /SEQ: EJQNPB / [redacted] Baggage tag: [redacted]

I travelled from London Luton to Bratislava on the 26th of July and was denied boarding due to overbooking. I immediately lodged a complaint for a refund and compensation with reservation number NF8MHA. After numerous emails, I received a refund for the ticket but was charged 30 pounds for unknown reasons. I was informed on the 10th of September that a compensation of [redacted] euros had been processed, with a promise to receive it within 30 days. However, I have not received the compensation yet despite following up with multiple complaints. I seek a response and the rightful compensation as it has been an excessively long wait.

I have been attempting to book the following flights for the last 24 hours! I also tried fare lock as well. PLEASE ASSIST! We have saved your most recent search to assist you in booking your flight. From London Luton (LTN): Tue 04 Aug - 15:45 To Tenerife (TFS): Tue 04 Aug - 20:25 From Tenerife (TFS): Fri 14 Aug - 01:45 To London Luton (LTN): Thu 13 Aug - 21:15 Passengers: Adult: 1, Child: 1, Infant: 0 Selected fare type: BASIC with WIZZ Discount Club Total: [redacted].96 GBP* Hold your fare(s) for 48 hours with FARE LOCK Book your flight(s) now and decide later who travels with FLEXIBLE TRAVEL PARTNER *This email or any information therein does not constitute or form part of and should not be construed as an offer of Wizz Air Hungary Ltd. The indicated amount shown as “Total” in the email was captured when you ran your search on wizzair.com and it may differ from the price actually available on wizzair.com in the course of booking on the website, due to ongoing and recent booking processes. If you have already finished your reservation, please disregard this email. BOOKING INFORMATION How to book Changing your reservation Check-in and boarding Children and infants WIZZ SERVICES Wizz Discount Club Privilege Pass WIZZ Flex WIZZ for families NEED HELP? Browse our FAQ to get instant answers This message is from Wizz Air Hungary Ltd. Postal address: Kőér street 2/A, Building B, Floors II-V, H-[redacted], Budapest, Hungary. Metropolitan Court as Court of Registration, Reg.No.: 01-10-[redacted]. Tax number: [redacted]5-2-44. Privacy policy: Your privacy is important to us. You can read more about our Privacy Policy here.

Hello, I recently made a reservation for a flight from Cologne to Skopje on the 29th of November and returning on the 2nd of December. Unfortunately, during the payment process, I encountered a session expiration issue which led me to rebook the same flight and successfully complete the payment. Upon checking my Wizzair account, I realized that the same flight was booked twice. I kindly request the cancellation of the duplicate booking with the booking code KEDEVT at no additional cost, as the system error prompted me to make the second booking. My name is Samira Jouini. Thank you.

I upgraded my Wizz ticket to Wizz Priority to bring a carry-on trolley in-flight. However, my dashboard only listed 1x small handbag, causing me to panic and mistakenly upgrade again to add the trolley. After realizing my error, I contacted customer service for clarification and a refund, but was met with rudeness and refusal. It was disappointing to not receive any assistance or explanation, especially after being a loyal customer. I am seeking a refund of the unnecessary 22EUR payment promptly made and hope for better communication and support from Wizz Air in the future.

Hello, I am writing to request a change for my flight on 05.11.[redacted]. My booking reference is IHPEHH for a flight from London to Chisinau scheduled for 02/11/[redacted] at 06:25. Due to Wizz Air changing the departure time, I can no longer make my original flight. However, I am unable to change it online as it requires a 3-hour window before the flight. I kindly ask for your understanding as these changes have affected my travel plans and request to change my flight without any additional charges on the day needed. These tickets are for my son, who needs to return in time for school. I anticipate your prompt assistance. Warm regards, Mariana

I made a booking for 7 flights from Luton to Budapest last May. The flight reference is F87YKF for December 13 to 16 under the name of Lynda Reynolds. I faced issues trying to cancel my flight due to a password problem. Even after resetting my password through various emails, I found out that someone named Brian Watson had accessed and altered all my account details. When I managed to cancel my flight, I unknowingly cancelled all 7 flights leading to a claim of nearly £[redacted] from my fellow passengers for their losses. I did not intend to cancel their flights and would like to know if there is a way to reinstate their flights. I am ready to cover any fees necessary to resolve this genuine mistake. Thank you, Lynda R.

Hello, I have a booking (O9UZRS) for a trip from Budapest to Lisbon scheduled for tomorrow. Upon visiting the website this morning, I noticed that my flight time has been changed from 15:50 to 11:30. Although I cannot see this updated flight time under my upcoming flights when logged into Wizzair, it does show in another section as "status: confirmed." To alleviate my concerns, I seek confirmation that my flight is indeed confirmed for 11:30. In addition, due to the flight alteration, it states that I am unable to check in online. Should I proceed directly to the check-in counter at the airport instead? I kindly request a prompt response on this matter. Thank you.

Wizz Air recently notified me of changes to my January [redacted] flight booking via email. I'm trying to confirm my acceptance of the changes but can't find a US phone number on their website. Although I registered, my booking number isn't recognized. I've also reached out through email and the Compliments/Complaints page but am aware a response may take up to 30 days. I'm eager to accept the flight change but facing difficulties in reaching Wizz Air for assistance. I need to adjust hotel reservations in response to these changes, and I hope to resolve this soon without any issues.

Dear Sir/Madam, Could you please send me confirmation that my flight, Wizz Air flight number W6 [redacted], was canceled on June 19, [redacted], at 20:25? I need this information to file a claim with my travel insurance. I did not receive an email notification regarding the cancellation. Please provide me with the necessary confirmation via email as soon as possible. Wizz Air did not offer an alternate flight or refund the ticket price, so I require the cancellation email for insurance purposes. I have already contacted you three weeks ago but have not received this email yet. Thank you, G.P.

Dear Sir/Madam, I attempted to purchase an online ticket from Budapest to Brussels for 08.02.[redacted], but mistakenly ended up placing an order instead of completing the purchase. I made the payment through my online banking account, but the funds are set to transfer to your account on Monday, 02.12.[redacted]. I am concerned that my ticket order may be canceled within 24 hours if the payment is not processed. Is there any way to prevent the cancellation considering the payment will go through on Monday? I can provide the electronic payment document showing the payment date for today, 29.11.[redacted]. Your assistance in this matter would be greatly appreciated. Thank you. Dear Customers, I recently resolved an issue with Wizz Air where my ticket purchase was at risk of cancellation due to a payment timing misunderstanding. It turns out that the 24-hour payment window for online ticket orders only applies on working days and excludes weekends. This detail was not clearly stated in the initial email communication. I recommend keeping this in mind when making online bookings to avoid any inconveniences. I had a positive experience with Wizz Air customer service, and they swiftly helped resolve my situation.