Wizz Air Customer Service Issues

Dear Wizzair Team, I was notified about a flight schedule change, and despite not having a hotel reservation at that time, I agreed to the new flight. However, I encountered issues with online check-in due to the previous disruption, as well as with reserving seats for which I had already paid. The system indicated that online check-in was not available for disrupted flights. At the airport check-in desk, I was advised to pay for the check-in to avoid missing my flight, which I did. I am hereby requesting a full refund of [redacted] denars, equivalent to 72 euros, to be credited to transaction account [redacted][redacted] under the name Marija K. I. Please contact me, and I can provide screenshots to support my claim. Thank you, Darko Ivanov

Booking Reference: [redacted], Flight Number: W6 [redacted] My daughters traveled from Gatwick to Romania, but one of them encountered issues with their seat or boarding pass and missed the flight. After some inconvenience, she eventually reached her destination the next day. Concerned about their return flight, I seek guidance on how to secure seats and obtain boarding passes in advance. The website did not prompt for API information, so I need to address this before check-in. While aware that seats can be chosen 24 hours prior, I may not be available for that. What if seats are already taken? Can they check-in at the counter with their passports? Alternatively, if boarding passes are emailed, can they be shown on a phone or must they be printed? I would appreciate a reachable contact number for support or a call on [redacted]3. The upcoming return journey is causing anxiety, so any assistance is invaluable. - Graham

Booking Reference [redacted], Flight No. W6 [redacted]: My daughters became separated during their flight from Gatwick due to seating and boarding issues. This was the first time one of them traveled alone, and she had to stay in a London hotel before being transferred to a flight from Luton. I'm concerned about their return flight as seats are not assigned, and I understand I can select them 24 hours before. I'm anxious about the possibility of the flight being full or encountering internet problems. I also need to provide their API, which has not been requested before. How can I ensure they have seats on the plane and obtain their boarding passes? Can the boarding passes be displayed on their phone if emailed, or is a printed copy required? Please assist me as I fear they might face issues on their return journey. I would appreciate a call on [redacted] to discuss this further. Thank you. Warm regards, Graham A., a worried parent.

Hello, I hope you're doing well. On the 7th of June [redacted], our flight with Wizzair from Hungary to Malta (Confirmation code: DJ3PUR, Flight number W6 [redacted]) was delayed. I submitted a claim regarding this on the 11th of June [redacted] (Claim UID: 1caf4bc1). Since then, I have not received any updates from Wizzair. Can you provide me with a phone number or email address so I can inquire about the compensation process promptly? Thank you.

I am experiencing an issue with checking in for my flight tomorrow from Budapest to Portugal at 15:20. Despite various attempts, I am unable to resolve the error plaguing my check-in process. When I attempt to log in, I receive a message indicating that my flight booking requires further payment confirmation with Ft12,[redacted] missing. I have tried to make the payment multiple times, but I have been unable to input my pin during the verification call. The customer service numbers I have tried have not been fruitful, and I find myself in need of assistance to complete my payment and secure my reservation. Any guidance on how to proceed would be greatly appreciated.

I flew from Budapest to Rome on August 16th and checked one piece of luggage. Unfortunately, upon arriving in Rome, I was informed that my baggage was mistakenly sent to Malmo, Sweden. I received lost luggage reference numbers from both locations. After several unsuccessful attempts to reach out to Wizzair, I was instructed to file a complaint and wait at least 30 days for a response. After contacting the Malmo baggage company, I was informed that my bag was sent on the Sunday night flight with a new reference number. Despite reaching out to Wizzair through Twitter and the airport in Budapest, I still do not have any information about my luggage. I am now five hours away from Rome and have had to purchase clothing and toiletries due to the missing luggage. With my upcoming travel plans, I am anxious as I cannot get any updates on the situation. Lost baggage reference numbers: Rome - FCOW612442 Malmo - MMXW612939 Malmo to Budapest - MMXW[redacted]; Bag tag number - W[redacted].

Good afternoon, I wanted to reach out concerning an issue my 11-year-old niece, along with her parents, are facing while traveling from Italy to Bulgaria. They are currently in Bulgaria for their holiday, having purchased return tickets. Unfortunately, my niece's passport needed to be renewed, and while they did get a new passport, the old one expired before their return flight date. Booking Number: O7BCJU/[redacted] Niece's Name: Madlen Pavlova Pavlova Old Passport Number: [redacted]02 New Passport Number: [redacted]33 I am worried about any potential airport troubles, so I'm reaching out for help. It seems the system is not recognizing the new passport number. I hope to hear from you soon to ensure my family can enjoy their vacation without added stress due to this technicality. Thank you in advance, Evtim Strefanov

Dear Customer Service, I would like to request a change to my flight dates. The original itinerary was for a departure on September 12th with a return on September 21st. I attempted to modify it to depart on September 4th and return on September 16th. My Wizz Air account number is [redacted], and my name is D. Pavlidis. You can reach me at 0[redacted][redacted]. While trying to process the payment on your website, I encountered a technical issue, and inadvertently the change was made to depart on September 16th and return on September 21st instead of the correct dates. I was charged £22 for this error. I kindly request for the flight to be corrected to depart on September 4th and return on September 16th at no additional charge. I appreciate your prompt assistance on this matter. Thank you, D. Pavlidis

I am reaching out concerning my lost bag matter. It has been more than 28 days since my return from Milan. Following advice from the airport's lost and found, I contacted Wizz Air regarding compensation for the lost baggage. Their response stated that, as 21 days have passed since the flight, they consider the bag lost. They referred to their General Conditions of Carriage of Passengers and Baggage (GCC), noting items they are not liable for if lost. They mentioned no compensation can be provided for the food, perfume, body spray, and money in the bag. I am seeking assistance in getting them to cover the damages.

Dear Mr. Chan, I want to thank you for responding promptly. However, despite following your advice, we encounter an issue. We are willing to pay for two name changes as per your instructions, amounting to 2x 45 euros, plus a possible service fee. I attempted to contact the Call Center to proceed with the payment, as advised, but have been unsuccessful. The provided email address did not work, and the listed phone numbers were either invalid or led to unrelated agencies. I still have two bookings for September flights that require name corrections. I am also dealing with the original agent who facilitated the bookings but is slow and unreliable, quoting higher fees. This situation is quite frustrating, and I hope for a swift resolution. I have always viewed WizzAir as a reputable airline, but this experience has been challenging. I hope this will be the last time I need to reach out for assistance. Best regards, Jacek A.

Good afternoon, I have recently purchased a ticket from Doncaster/Sheffield to Krakow, Poland for the 8th of October [redacted] with a return on the 24th of October [redacted] for one adult and one infant. I have legally changed my last name from Slonina to Galuszka and have documentation to support this. The ticket is currently under the name Ewelina Slonina, but it should be Ewelina Galuszka. The system is quoting me £84 to correct this error, which I cannot afford. I am wondering if there is a way to update my name without any additional cost given that my passport reflects the correct name - Ewelina Galuszka. Your prompt assistance is greatly appreciated. Thank you.

Hello, I encountered an issue while trying to book a flight today. The booking process stalled at the payment section, where I couldn't find my bank listed. I mistakenly selected a different bank, and upon returning to the booking page, I was unable to correct the error. Upon logging back in, the flight is now listed under upcoming trips with a confirmation number and status as pending, despite not completing the payment. The payment method displayed is EB, and I am unsure of how to proceed with making amendments and payment. Any guidance on how to finalize this booking would be greatly appreciated, as I am uncertain how long it will remain pending.

On September 7, [redacted], we took flight W62496 from Budapest to Malta. Despite multiple attempts to check in online before the flight, we kept receiving a message saying "seat selection is not available." We waited until the last minute, 2 hours before the flight, hoping the issue would be fixed but it persisted. At the airport, we had to pay 35 euros each for not checking in online, which we found unfair. Not everyone can access the internet for online check-ins, and we were never informed of the fee beforehand. Additionally, our flight from Malta to Budapest on September 3, [redacted], had a 30-minute delay. These combined issues have left us dissatisfied with the service and hesitant to use or recommend it in the future unless improvements are made.

Hello, My mother and my younger sister will be visiting me from the 23rd of October until the 2nd of November. My mother has a passport, but my sister only has an ID card. Will she need a passport to return due to Brexit regulations? While it's possible for her to get a passport, it takes about a month to process. I need to buy the tickets in advance, but I won't know the passport's issue and expiry dates until she receives it. Can I provide the ID card's issue and expiry dates when booking the tickets and then use both the ID card and passport when it's time to travel? I hope this all makes sense to you. Thank you.

I would like to report an issue regarding my recent flight U84JJI and request a refund for the erroneous charge on September 8 at KTW Airport. I had initially booked a flight to Kyiv - Zhulyany (IEV) on June 16, [redacted], which was later changed to KBP due to airport reconstruction. Despite numerous attempts, I couldn't accept the new terms online due to a technical bug, and I couldn't check-in online either. Upon arriving at the airport on September 8, I explained the situation, but the staff insisted I pay a penalty for late check-in. This fee was added to my invoice as an "Airport check-in penalty." Several other passengers faced the same issue. Kindly refund the [redacted] PLN or 84 USD charged to my credit card ending in [redacted] or my WizzAir Account. Thank you.

I recently received an email from Wizz Air informing me that my booked flights needed to be rescheduled due to an issue on their end. I opted to cancel the booking and requested a refund, as the change was initiated by Wizz Air. I received two PDF forms confirming the cancellation and refund process, indicating a refund timeframe of 3-7 working days. However, it has now been a month, and I have not seen the refund reflected in my bank statement. The flight information seems to have disappeared as well. It is frustrating that Wizz Air has not honored their commitment to provide refunds for the inconvenience caused by their own errors.

Hi, I cancelled two upcoming Wizzair flights due to my mother's health issues. I was refunded for the Luton-Kosice flight on 13th Sept promptly to my Barclay Card. However, the refund for the Luton-Kosice flight on 1st Dec has been delayed. I provided new card details, including the Swift Code and IBAN Code, but I am yet to receive the refund. I contacted Wizzair again on 10th Sept and was informed that the information has been resubmitted for processing. Here are my details: Swift Code: BUK BGB22, IBAN: GB[redacted][redacted]. My Bank address is: Barclays Bank, 1, Lower Northam Road, Hedge End, Southampton SO30 4FN. Thanks, P.A. Gale

On September 22, [redacted], I experienced a family loss that led to canceling my business trip to England with Wizzair (ATH to Luton on the 26th). I filed an online claim on September 23, providing details about my situation and expressing my intent to request a refund due to the circumstances. Despite not being able to upload the necessary death certificate online, I followed up via the Greek Call Center on September 25 to ensure the trip cancellation and claim processing were in progress. As of now, I haven't received any updates on the status of my claim, and I understand that the refund requires submitting the death certificate, which I am prepared to provide if given the appropriate instructions for submission. Looking for guidance on how to proceed.

I am writing to address an issue with my recent Wizzair Flight. Upon checking my Wizzair account, I noticed that both my return flight and my partner's flight from Nice, France to Budapest, Hungary were missing. This problem may have occurred due to an issue at the gate during boarding where my boarding pass wasn't scanned, even though I had it and successfully boarded the plane. I have evidence of my travel, including a car rental in Nice and photos from the flight. I also have information about a fellow passenger, Jack Merlotti, whom I sat beside and had a coffee with in Nice afterward. I kindly request assistance in resolving this matter promptly as my flight is scheduled in 2 days, and I need to return to Budapest for work. I have been a loyal Wizzair customer for over 6 years, selecting your airline for my recent trips and becoming a member of the Wizzair Discount Club. I have upcoming travel plans and would appreciate your support in ensuring this issue is resolved to avoid any travel disruptions for my partner and me.

Dear Ms. or Mr., I recently flew with Wizz Air from Tel Aviv to Bucharest on flight number W6 [redacted], departing at 9:55 from Terminal 1 in Tel Aviv. Unfortunately, my luggage, with baggage tag No. XH873750, was misplaced and never made it to Bucharest. Despite my efforts to locate it with the ground staff at Otopeni Airport, they were unable to help me find it, causing great inconvenience during my trip. Additionally, upon retrieval in Tel Aviv, my luggage was missing $[redacted], which was very distressing. As a young couple who saved up for this journey, we had to spend extra money on essentials like clothing and makeup due to the lost luggage. I believe there should be some compensation provided by the airline for this unfortunate situation. I have been advised to save receipts for possible reimbursement and am hoping for a prompt response from Wizz Air regarding this matter. You can reach me at (+[redacted]40) or email me at [redacted] Regards, Yuval Abu