Wizz Air Customer Service Issues

Dear Wizz Air, I made a bank transfer to pay for my airplane ticket, but I made a mistake in the comment field. Instead of using the correct reference number S7Z2KL, I mistakenly used the reference number s772KL. The transaction came from BE[redacted][redacted], by Orsolya Nagyistok. The airline tickets were purchased for Flora Nagyistok and Nagyistokne Donka Erzsebet. I hope you can locate the payment and confirm my booking. Thank you, Orsolya Nagyistok

Dear Wizzair, I am writing to confirm my booking. I made a payment via bank transfer but used the wrong reference number. I transferred [redacted].28 euros from my account with the number BE13 3[redacted] [redacted] instead of using the correct reference number S7Z2KL. Please confirm if you have received my transaction. Thank you. Sincerely, Orsolya Nagyistok

Dear Wizz Air, I am writing to ensure that my booking can be confirmed. I made a payment via bank transfer using the wrong code. I transferred [redacted].28 euros from the bank account number of Orsolya Nagyistok BE13 3[redacted] [redacted] with reference number s772KL. The correct reference number should have been S7Z2KL. Please confirm if you have received my transaction. Thank you, Orsolya Nagyistok

Subject: Urgent Correction Needed for Passport Expiry Date on Booking ADGVUD Hello, I would like to address an urgent matter with Wizz Air concerning a group booking made under reference ADGVUD from KTW to LPL on 28th May [redacted]. One of the passengers, Jack Bailey, has already checked in and received his boarding pass. Unfortunately, we have recently discovered an error in the passport details submitted for Jack Bailey. The expiry date listed on the boarding pass is incorrect as 03/05/[redacted]. The correct passport issue date is 05/03/19 and the expiry date is 05/03/24. I kindly request that you rectify this mistake without any additional charges. Could you please send an updated boarding pass via email or allow us to reprint it from your website once the necessary adjustments have been made? Thank you for your prompt attention to this matter. I eagerly await your response. Best regards, Rebecca TCBC School Tours

Hello, I would like to wish Wizz Air a happy birthday. I recently purchased a ticket from Kutaisi to Vilnius instead of Vilnius to Kutaisi and I am aware of the fees for changing flights. Unfortunately, I am unable to pay the fees and the price difference at the moment. I was hoping for an opportunity to change the route with just paying the difference. My booking number is MGZ3YN. I kindly request Wizz Air to change my Kutaisi-Vilnius flight to Vilnius-Kutaisi. You can reach me at [redacted] Thank you in advance. - Emzar A.

My friends and I have chosen to journey to Bucharest from Tel Aviv for the weekend at the end of August. We've set the dates from August 29 to September 1. Regrettably, I mistakenly booked the wrong return flight for September 1 at 06:20 am (Flight no. W63257) instead of the correct one at 06:55 am (Flight no. W63263). I would like to modify my reservation promptly. I apologize for the confusion and hope for your understanding. Contact details: Full name - Tom Gome, Passport no. - [redacted]5, Mobile no. - +[redacted]-52-[redacted], Booking No. Tel Aviv - Bucharest J9323P, Booking No. Bucharest - Tel Aviv J9323P, Order number KW01SH, Order date May 13, [redacted]. Please send a confirmation email once you receive this message. Thank you.

Dear Team, I recently spoke with one of your advisors who advised me to complete this form to address my inquiry. I am interested in obtaining either of the following from Ryanair: 1. Copies of my historical boarding passes dating back 11 years (starting in [redacted]) OR 2. Records of my bookings with Ryanair over the past 11 years, illustrating flights I reserved/traveled on, including dates and destinations. I am willing to provide a copy of my ID if necessary and any additional information needed. I kindly request all records associated with my name be provided promptly. Unfortunately, due to a past email hack, I no longer have access to my old reservation numbers. Additionally, the Ryanair app does not display all my bookings for the past 2 years. My typical routes have been between London and Slovakia/Bratislava or London and Czech Republic/Brno. Thank you for your assistance. Best regards, B. P.

I would like to request a copy of this email to be escalated to your CEO for review. I am a frequent traveler with WIZZ AIR, averaging about 4 flights a month over the past year. I recently experienced a concerning incident during a flight where there was significant turbulence. While the captain advised everyone to remain seated and fasten their seatbelts, one passenger disregarded these instructions. Throughout the flight, this individual spent most of the time standing in the corridor playing cards, even during turbulence. This behavior not only posed a risk to himself but also to other passengers and crew who had to navigate around him. Despite his actions, I did not witness any intervention from the cabin crew to ensure the safety of everyone on board. I believe it is crucial for WIZZ AIR to address this issue promptly through appropriate training or disciplinary measures. I am considering escalating this matter to the European flight safety commission if there is no satisfactory response.

Subject: Flight Itinerary Change Request Dear Wizz Air Customer Service, I would like to request assistance with a booking issue that I encountered. Despite my efforts, I have been unable to modify the flight itinerary myself, prompting me to reach out to you for help. Upon reviewing my booking itinerary and invoice today, I realized that my flight is scheduled for a much earlier time than I had intended. My name is Fani Kozma, and my flight details are as follows: - Flight number: KFMV3K - Date and time: 05/06/[redacted] 6:15 Budapest-Luton (I intended to book the 12:50 flight) I had synchronized my bus ticket accordingly, assuming the later flight time. I would greatly appreciate it if you could review the booking on your end, and if possible, make the necessary adjustments. Could you please clarify if there is a process for changing the flight, along with any associated costs? Thank you for your anticipated assistance. Warm regards, Fani Kozma

Hello, I experienced a challenging flight from Vilnius to London today (IDB6NT) on Saturday, 29th June, departing at 6:15 am and landing at 7:10 am. Our flight was redirected from Luton Airport to Stanstead after two failed landing attempts due to a technical issue with the plane ahead of us. This diversion led to significant inconveniences as my spouse had to travel between airports to pick us up, incurring parking charges at both locations. Additionally, we faced unexpected costs including parking fees, petrol expenses, and damage to our child's recently purchased buggy. We are also disputing a charge for an extra luggage bag that we believe should have been included for free based on our previous flight experience. We are requesting a full refund for today's flight and compensation for the additional time and costs incurred due to the diversion. Thank you, MS Edita Peterson

Hello, I need assistance regarding my flight booking. I received an email confirming my reservation and paid Wizz Air via bank transfer. The money was deducted from my account, but I haven't received the boarding pass. The status is still pending confirmation of the bank transfer. It has been a while, and I am unsure about the next steps. How should I proceed in this situation?

Wizzair Reservation Assistance Needed I need help with my booking. I made a mistake and booked flights for my family of five for Christmas and New Year [redacted], planning our first festive trip to Poland in 7 years for my mum's big birthday celebration. I realized today that I mistakenly booked from Gdansk instead of Aberdeen. After speaking with customer service, I was given two options: cancellation or rebooking with an additional charge plus price difference. Both options are not feasible for us, as we are a low-income family with three small children. Given that the flight is 6 months away and I booked it just 6 days ago, I am reaching out for assistance to rectify this. Thank you, Emilia Greenan

Hello, I'm Ieva Rudzite. I flew with Wizz Air on July 7th from Latvia (RIX) to London (Luton) on flight number W62503. I was seated in 11A and chatted with a gentleman in seat 11B during and after the flight. I'm hoping to find out his name as I forgot to exchange contact information before we landed. Any assistance in connecting with him would be very much appreciated. Thank you, Ieva.

I am having trouble checking in for my upcoming flight from London Luton to Vilnius on Thursday, July 25th. I booked the flight through Go-to-Gate, and they instructed me to check-in on the Wizz Air website. However, when I try to do so, it says 'no flight found'. The email they provided, [redacted], is not my usual email. Despite trying to log in with both email addresses, I keep getting the same error message. I have all my confirmation details from Go-to-Gate, so I know the booking was successful. I need help accessing my booking on the Wizz Air website to check-in for my flight. Thank you. - JB

I am writing to address an issue with my flight W6 [redacted] scheduled for 08:20 am. Unfortunately, I received a cancellation notification at 04:37 am on the same day without a specific reason provided. The agent at the desk was unhelpful and even verbally aggressive. I was offered a Monday flight, which is three days later, or an alternative route with a long delay that is not convenient for me. The new flight has the same confirmation number. I am requesting compensation for the inconvenience and would appreciate a thorough investigation into this matter. My details are as follows: Lavinia Gilea, flight W6 [redacted] (cancelled), confirmation code: YIRMKH. Please contact me via email at [redacted] for any further information. Thank you.

Hello Wizz Air Team, I have a Wizz Air booking made by CWT. The booking code is ****** for Mr. Jansen. I am unable to find the booking in my profile under "my bookings," whether I check through the browser or the app. Can you guide me on how to import this booking into my profile? Also, could you please explain why I can only select a seat through the app and not the browser? When checked in via the browser, a seat is assigned randomly. Lastly, I am experiencing difficulty reaching the German number for existing bookings, 0[redacted]92, as I get disconnected from the call immediately. Can you assist with this issue? Thank you, F.J. System Engineer Phone: +49 ([redacted]) 29 [redacted] [redacted] Email: [redacted]

We are planning to book our flights today or tomorrow. However, I am in the process of renewing my passport, so my passport number will change in 3-4 weeks. I'm concerned about providing the correct passport number for the booking. I've read online that I can inform the airline about the change before the flight. Can you confirm if this is the correct procedure? We are traveling on the 5th of September. Thank you for your assistance.

Hello, My name is Daniel Babtan, and I am having trouble signing into my Wizz Air online account. I used to access my account with my old email address, [redacted], but I can no longer access that email to receive a new password as I have forgotten it for both accounts. I am requesting to update my account with my new email address, [redacted], so I can reset my password. Alternatively, you can send me the password to this email address. I need to access my account to check-in for my flight on August 1st to Debrecen. I would like to speak with customer service to resolve this matter promptly. Thank you.

Due to the cancellation of our flight to Riga, we requested a refund for both legs of the trip as instructed on your website. Regrettably, instead of a straightforward refund, extra funds were credited to our Wizz account, which was not our intention. The lack of assistance during the cancellation, coupled with the nonexistent Wizz ticket desk and absence of information or provisions like food or drinks, left us with a negative impression of the service. Despite the unavoidable circumstances of the cancellation, the overall customer service experience was deeply disappointing. We even missed our son's wedding party due to these issues. Our efforts to resolve this over the phone were fruitless as we were informed that no assistance could be provided in returning the £[redacted].96 to our credit card. We sincerely hope for a resolution to this matter and would appreciate a refund to our credit card, bypassing the complaint form that requires a flight reference which is no longer available.

I have a WizzAir Erste Credit Card, and for every [redacted] HUF spent, I receive 1 HUF credit on the card to use towards WizzAir services. The FAQ states that if I do not have enough credit points to cover the full cost of a service, I can pay partially with credit points and the rest with a credit/debit card. Despite having remaining credit points, when booking a flight that exceeded the credit points, the full amount was charged to my credit card. It did not prompt me to choose how to pay, and I assumed it would automatically use my available credits, which did not happen.