Wizz Air Customer Service Issues

A few minutes ago, I purchased a ticket for London Luton to Budapest and back. Something was wrong with the website, and I couldn't make the payment (maybe the time expired, my card had enough funds, even more). So, I restarted the booking with a refresh, but I didn't pay attention, and unfortunately, I bought a ticket for a month later, that is, on March 27 and back on April 6, when I wanted to go on February 27 and return on March 6. I know there are no refunds or exchanges if I didn't purchase the flexi add-on, but I understand there is a consumer protection law in England (and maybe in Hungary too) stating that in cases of immediate withdrawal from the purchase, the buyer must be refunded the full amount. I tried calling customer service, but after listening to 12 minutes of hold music, I gave up. I have no choice but to buy the tickets I need, and I hope for your understanding in refunding me the full purchase price of the tickets I accidentally bought and unfortunately noticed only after clicking pay. It's also possible it wasn't even my fault, as I wanted to buy a ticket again now, the system says I can't buy it because the flight departs within 3 hours :-O I want to buy my ticket for February 27. :O

Dear Sir/Madam, I am a valued customer of your services and have generally had no issues with WizzAir. However, today, I missed my flight due to what I believe to be a trivial reason. I was not allowed to board because of a misunderstanding regarding the cabin baggage policy on my ticket. While I quickly rectified the situation by paying the required fee at a designated desk, the personnel closed the gate before I could board. This resulted in me and several other passengers missing the flight scheduled for 18/03/19 at 9 am from Eindhoven to Vienna. Despite assurances that there was time to pay the fee, the gate was closed prematurely. As there were no alternative flights for the next few days, I feel it is unjust to miss out on my planned week due to this issue. I seek clarification on whether I will be refunded for the missed flight and options to either get a refund or reschedule my return flight from Vienna to Eindhoven, originally set for Friday, 22/03/19. I anticipate your prompt response. Best regards, Talliya R.

Hello, I need to report an error in my flight booking. The mistake involves a passenger named Milan Vetnic. The reservation number is DYIU5J. The flight departs from London Luton to Belgrade, Serbia on 28.03.[redacted] and returns from Belgrade, Serbia to London Luton on 30.03.[redacted]. I am requesting to change the departure date from Belgrade, Serbia to London Luton for Milan Vetnic only. I would like to move it one day later, departing on 31.03.[redacted] to return to London. I hope you can understand that this was just a simple mistake made in a hurry during booking and that I can make this change within the 24-hour window without any additional charges. I am a loyal customer of WizzAir and believe we can rectify this human error in a mutually beneficial way. I look forward to your prompt response and reaching a satisfactory resolution. Best Regards, Milos Tasic

I am a frequent flyer with Wizzair. On my recent flight from Lublin, Poland to London Luton on 11.03.19 at 16:40, there was an incident. I was seated in 4F near the window when a Polish passenger boarded with alcohol. He brought his own beer on board and made myself and other passengers uncomfortable by drinking excessively throughout the journey. I raised concerns to the staff about his behavior, but he continued to drink and was unsteady on his feet. I felt stressed and unsafe during the flight, especially when he went to the bathroom and kept drinking from his bag. I believe there should be stricter regulations regarding intoxicated passengers boarding flights. I also request compensation for the distress this incident caused. Wizzair is usually my preferred airline in Europe, and I hope for positive changes in the future. Sincerely, Dr. Bozena Bartler-Downing

Good morning, I am writing in regards to the flight my partner and I had to Palanga, Klaipeda LT from Luton airport on March 15, [redacted]. Prior to our trip, we did not complete online check-in. Upon reaching the airport, we proceeded directly to the airline check-in counter. The lady working there asked about our destination and informed us that check-in was not yet available, requesting us to wait for another 20 minutes. Upon returning, she weighed our luggage and confirmed we hadn't done online check-in. When we expressed our desire to check-in at the airport, she mentioned a charge of 31 pounds per person, as it was now within 3 hours of the flight. Disappointed, we waited unnecessarily despite online check-in still being open for free. Interestingly, upon checking in online for the return flight, we discovered the airport check-in fee was only 8 pounds per person, unlike the 31 pounds we were charged. I feel we should be compensated at least 46 pounds due to this discrepancy. I understand my oversight in not completing online check-in earlier, but being charged more than the correct fee feels unjust. I have the receipt, and though I haven't found an official email for customer services, I'd like to forward it there. Please advise on where I can send the receipt.

Dear Wizz, I am reaching out about my booking under the code YELLFD. Originally, my last name was Kaplan when I purchased the tickets, but due to marriage, I have legally changed it to Zamir. I have attached a copy of my updated passport reflecting this name change, which occurred post-booking. 1. Would you kindly assist me in correcting the name on this specific booking? 2. Additionally, I require help changing my name on my Wizz profile, as I am receiving a notification stating that a name change is not feasible with an active WDC membership. Thank you in advance for your assistance. Best regards, Dina Zamir (previously Kaplan)

I had a return flight on March 31, [redacted]. I spent the entire day on March 30, [redacted], trying to check in online using the Wizz Air app. However, after entering my last name and confirmation code, I received a message stating that passengers without selected seats could not check in at that time. This message persisted until three hours before the flight, resulting in me missing the online check-in window. On March 31, [redacted], when I arrived at the airport to check in, a representative informed me that several passengers were facing the same issue. He explained he could not assist as he was not employed by Wizz Air but was only handling passenger check-ins. He directed me to contact customer service for a refund of the 35 euros I paid for airport check-in. I am eagerly awaiting your prompt response and the full refund of 35 euros.

We booked a flight from Frankfurt to Budapest on April 15, [redacted], Flight # W6 [redacted]. We initially paid for two checked luggage pieces, each weighing 10 kg. We are trying to modify one piece to weigh 20 kg instead of 10 kg. Despite thorough online research, we have been unable to find a method to make this adjustment. We prefer not to incur the 60 Euro airport fee for this change and are exploring online options to update our luggage weight. How can we proceed with this modification?

I tried to check in online for my return flight with Wizz Air on 31/03/[redacted]. Despite attempting multiple times on 30/03/[redacted] through the official app, I encountered a message stating that passengers without a selected seat couldn't check in yet, leaving me unable to complete the process before the check-in closure three hours prior to the flight. At the airport on the day of my flight, I was informed by a representative that many passengers had faced a similar issue. Regrettably, the representative clarified that he could not assist me directly and advised reaching out to Wizz Air customer service for a refund of the 35 euros airport check-in fee. Upon contacting Wizz Air's customer service, I was informed by their representative that they acknowledged the check-in problem but refused to reimburse the amount I paid at the airport for check-in.

Hello, I reached out via email over a week ago to request a flight rebooking, but I have not received a response yet. Your prompt assistance with this matter would be greatly appreciated. Due to issues with Boeing planes, my flight from Hamilton, ON to Luton has been rescheduled from April 16th to April 15th. This change leaves me with an additional 24-hour layover in Luton before catching your aircraft to Warsaw. I kindly ask for my flight date to be adjusted from April 17th to April 16th, while keeping the original departure time. Thank you in advance. Z. Lewczuk

Dear Sir/Madam, I am writing to address the following issue: in December of last year, I purchased tickets to Naples from Katowice with a return date of 1.04.19 and 12.04.19. In March, I received information about the possibility of a free reservation change due to schedule changes (one of three options) - I then rescheduled my return date to 8.04.19. Today, while trying to check in online, to my surprise, the return date in my reservation still shows as 12.04. 'Rebooking' for 8.04 according to the website would cost me over [redacted] zlotys. I do not have that cash available, nor can I afford a longer stay. I kindly request your assistance and information on how I can resolve this situation. I have attached the email with the schedule change information. Best regards, Wojciech C.

Dear Wizz, I wanted to share an email I received regarding a schedule change for my flight under confirmation code E5H62Y. The original flight has been rescheduled, and the new details are as follows: - Flight number: [redacted] - Departure: ATH (ATH) at 21:40 - Arrival: Luton (LTN) at 23:25 on 31/May/[redacted] I logged into the website but cannot find the "Accept" option as mentioned in the email. My flight (w9 [redacted], confirmation code E5H62Y) is shown as "confirmed". Am I missing something, or has my reservation been automatically updated? Thank you, Vlasios Tsiamas

Subject: Urgent Response Required Regarding Health and Safety Incident on Flight [redacted] Dear Customer Service, I am writing to report a serious health and safety incident that occurred during my flight, PNR: H7292F, on April 2nd, [redacted]. While flying from London Luton to Wroclaw, the middle tray on board broke off, injuring my 6-year-old daughter and causing damage to my possessions. Despite alerting the cabin crew, no accident report was completed, and no follow-up was conducted to ensure our well-being. I am requesting a prompt response, along with compensation for the pain and damages incurred, including medical expenses for our injuries, replacement costs for my Samsung S7 Edge phone screen and my daughter's iPad 2 screen, as well as a formal apology for the distress caused. Failure to address this matter satisfactorily may result in escalation to the Civil Aviation Authority. Please confirm receipt of this complaint and provide a written response promptly to [redacted]. Thank you, Magda J.

Hello, my name is Hannah Goldring. I will be traveling with my husband, Ari Kaye, and I have some inquiries about our recently booked flight itinerary. We are traveling from Miami to Tel Aviv with layovers. Our first flight is from Miami to London via Norwegian Airlines. From London, we will fly to Cluj Napoca on Wizz Air [redacted] departing on June 24th at 9pm with a 4-hour layover (confirmation: #AH324E). Then, we continue to Tel Aviv from Cluj Napoca on Wizz Air [redacted] at 6:25am on June 25th (confirmation: #S9IV5P). Here are my questions: 1) If I pay to check my bag on the Norwegian flight, will I need to recheck it in London or will it go directly to Tel Aviv? 2) Can you provide the costs and weight limits for carry-on and checked bags? 3) Is it possible to add kosher meals to our flights? 4) Are we able to select seats together before check-in? I would appreciate your prompt responses to these inquiries. Thank you.

Hello. Last night, I attempted to book two separate flights from Skopje to Rome, including a return flight, using vouchers. Initially, I successfully redeemed one voucher but encountered issues with the second. I decided to start a new reservation due to this problem. However, during the process, the flight prices increased, prompting me to want to cancel the reservations entirely. Unfortunately, both vouchers were mistakenly used for a flight I did not intend to take. Could you kindly cancel any remaining reservations associated with the following confirmation numbers and reinstate my two vouchers to the status of NOT REDEEMED: Confirmation Number: HFEU2K Confirmation Number: ABNGNW Since I have not finalized the booking or made any payments for these reservations, I seek the restoration of my vouchers. Currently, the vouchers are marked as REDEEMED, though no payment has been made, indicating they have not been utilized. Your prompt assistance in this matter would be greatly appreciated. Thank you for your help. Best regards, D. Markovski

On April 19, I made reservations for three individuals traveling from Warsaw to Bucharest on May 17. By April 24, I had not received a confirmation or seen any charges on my credit card. Consequently, I proceeded to book the flight once more. While I swiftly received a confirmation from Wizz for the second booking, I now realize that I unintentionally booked the flight twice due to not receiving confirmation on the initial booking. Unfortunately, there is no United States call center number available for assistance. What steps should we take to rectify this situation?

Hello, I am experiencing a significant issue and I am hopeful to receive a prompt response here. Recently, I was browsing prices for 2 tickets from Paris to Iasi for September 26th. I went through all the booking steps and even added priority for both passengers. Upon reaching the payment stage, I utilized my wizz credits to see the total cost, but I did not finalize the purchase. Surprisingly, I have now received an invoice for a booking that I did not authorize or complete payment for. My wizz credits are currently blocked, and I am being pressured to settle a reservation that I never intended to make (as I did not input my credit card information on the payment form). I want to emphasize that I merely wished to view the total price and never proceeded to submit any payment. The confirmation number is : BD1Z6Q. The invoice number I received is: [redacted]80Z. What steps should I take to address this situation? Your assistance is greatly appreciated. Thank you.

Hello. Around 3 weeks ago, I made two bookings - one for myself and my baby, and the other for my mom. However, I encountered an issue with my mom's booking. Before making the payment, I checked the flight summary as usual and noticed that her name was incorrect (it was my old family name, not the updated one since I got married). I corrected the name, verified it was changed to the right one, and proceeded with the payment. Despite this, the booking confirmation email still displayed the wrong name. I've tried various avenues to address this problem, including calling their expensive customer service helpline without success. After sending a complaint to the company about the 45€ name change fee, I received a response stating it's their policy. They mentioned a free name change or adjustment of a few characters is possible. The correct name should be Evghenia Mantaluta instead of Mariana Mantaluta. The flight is scheduled for May 8th from Milan Bergamo to Chisinau. The booking code is YBTVNM. I await their response and hope to resolve this matter promptly to avoid incurring additional fees. Thank you for your assistance.

Dear Sir/Madam, I am reaching out regarding the unfortunate passing of my mother on April 9th. On April 11th, my daughter had a ticket booked with Wizzair from Bourgas to London Luton and back. I promptly emailed Customer Service with my mother's death certificate as requested, but despite multiple attempts over the past month, I have yet to receive any updates on the refund process. My CASE UID is b48d1d61 and the PNR is 17YHVI. When I called Wizzair, they advised me to continue contacting Customer Service, which I have been doing without success. The lack of response is disheartening. I eagerly await your prompt assistance. Best regards, Ivanka

Hello, my name is David Rothschild. I traveled last Monday with Wizz, and my luggage only arrived this Thursday afternoon. Unfortunately, my clothes, bedding, shoes, garments, and other items were missing. Furthermore, the fruit and vegetables I had inside caused a terrible smell that almost caused significant damage. Besides the expenses incurred from buying new clothes, I am looking to pursue a fair compensation claim. My claim number is [redacted] W94451. Thank you.