Wizz Air Customer Service Issues

I arrived on September 18 on Flight [redacted] from Tel Aviv, but unfortunately, my suitcase did not make it. The lost and found representative at the airport suggested waiting for the next two Tel Aviv flights on September 20 and September 22 as it might arrive later. Our file reference number is VOW610999. We are without our clothes and cosmetics stored in the suitcase, and the representative couldn't provide guidance on what steps to take in the meantime. We emailed you three days ago regarding ref. 8176b864 and were assured of a follow-up, but we have not received any communication yet. We have incurred expenses and would like to understand your policy. Please advise on how we can proceed to make the most of our vacation and seek reimbursement for our missing items.

Hello, I, Anthony Caruana, will be traveling on Tuesday, 2nd, with Wizz Air. My electronic invoice is [redacted]73Z/HYBQ8JI. I am going to Vienna and returning on the 11th of October. I require a waiver letter to carry my CPAP machine onboard as additional luggage. Here are the details: - Make, Model: Dreamstation Auto with Humidifier GBX500H15 - Weight: 2 KG - Dimensions: 40x22x15cm - Oxygen Bottle attached: NO - Device powered by: ELECTRICITY - Battery type: N/A - Pax needs to use onboard: NO - Pax has medical documentation: N/A - Carrying device in Cabin Thank you.

Hello! I am a new parent traveling with my 2-month-old baby for the first time. I would like to purchase an additional seat for my infant to bring a car seat on board. Do I need to buy two adult tickets for this? I understand there won't be an extra baby bag allowance, but can I bring a stroller for free? By buying two adult tickets, am I allowed a car seat on board, two small suitcases up to 10 kg, and a stroller included in the ticket? Do I need to pay for seats? Will we be seated together? I noticed the prices differ (£8 and £10) - could you clarify? Thank you in advance for your prompt response! Best regards, Katarzyna Majkowska

My luggage was mistakenly tagged with the wrong name and flight, causing it to end up at the wrong airport. I am Emily Gerlach and I was on Wizz Air flight W6 [redacted] on September 24th from WRO to KEF. Unfortunately, my bag was labeled with the name PETTERSSON/EMMAMS for flight W6 [redacted] departing on the same day from WRO to GOT, with tag number W6 [redacted]. I have already filed a Property Irregularity Report (PIR) with KEF airport and have been attempting to contact Wizz Air without success. Despite reaching out to [redacted], they were unable to assist me in locating my bag. I am hopeful for a resolution and kindly ask for any assistance available. My military S.O.C. Tan backpack was in my misplaced luggage, and with an upcoming trip, I urgently need some items from it. Your help in recovering my bag would be greatly appreciated. Thank you, Emily Gerlach

Hello, I'm writing in regarding a flight booking I made from Bologna to Suceava departing on 16 Dec [redacted] and returning on 06 Jan [redacted]. Upon receiving an email about date changes to 15 Dec and 05 Jan, I confirmed and reselected seats. While one seat required a 2 euro fee, an additional 46 euros charge was unexpected. The flight code is N9KS6M. I kindly request clarification on this charge related to the date change. Thank you. Best regards, Florin.

Hello, my name is M.F. Mates. I made arrangements for two flights through Wizz Air on the official WizzAir website. The departure flight is scheduled for 10.11.[redacted] from Luton to Timisoara, and the return is on 18.11.[redacted] from Timisoara to Luton. During the payment process, an error occurred, prompting me to try again. I reselected the same flights for the same dates, but the price was £10 higher. Despite this, I successfully purchased a ticket and received the Check-in number WGZR3K. Upon checking, I noticed two bookings with different check-in numbers for the same date and name. I would like a refund for one of the duplicate tickets. Thank you for your attention. I await your prompt response. Best regards, M.F. Mates

I have a flight booked from Warsaw to Marrakesh departing on Wednesday, October 31st (flight number W6 [redacted]) and returning on Sunday, November 4th (flight number W6 [redacted]). My reservation number is IFIMNK under the name of J. L. I received an email from Wizzair about changes to the flight schedule. The departure time for the first flight has been adjusted by around 20 minutes. When I attempted to check in online, I noticed that the return flight information shows as 'Online check-in is not possible for disrupted flights' instead of a confirmation. I would like to confirm that both flights are confirmed and that the return flight is scheduled as initially planned. Thank you in advance.

1) I had issues opening an account with Wizz Air as their system didn't recognize my email, forcing me to use a friend’s account. 2) At the airport, we were instructed to check-in at 17.45 on November 1st, [redacted], but the desk didn't open until 18.10. 3) Despite purchasing priority check-in, there was no designated desk and I had to join the regular line. 4) By 19.30, we went through the gate but were held in an overcrowded holding area, standing for half an hour waiting for the bus to the plane. 5) After boarding the bus, we were packed in standing due to a lack of seats, waiting for 20 minutes in a stuffy environment while the plane was being cleaned. 6) Upon arrival, we had to walk a considerable distance with no warning, resulting in an angina attack. 7) When I tried calling Wizz Air today, I was informed that no managers were available, and the operator couldn't guarantee a call back.

I encountered issues with my Wizz flight on Sept 19 from Milan, Italy to Podgorica, Montenegro. Despite trying to check in online multiple times, I was unable to get my boarding pass. At the gate, officials refused to let me board even though I showed proof of purchase and the app not working. The passport control officer had assured me I could sort it at the gate. I missed the flight and ended up having to return to Rome and fly to Dubrovnik, incurring extra costs and losing two days of my trip. I am disappointed by the airline's handling of the situation and am seeking a full refund for the flight. The additional expenses and time wasted have significantly impacted my vacation. I hope for a resolution to this issue. Best regards, S. Bachan.

Subject: Flight Cancellation and Reimbursement Request - Confirmation Code: YFPFMN To the Customer Services team at WIZZ, I am reaching out to request assistance regarding the cancellation of my husband and my flight due to unexpected family circumstances. We had bought two adult tickets for flight W9 [redacted] from London Luton to Tel Aviv on November 27, [redacted]. Regrettably, my husband received a diagnosis of bladder carcinoma today, necessitating our immediate focus on his treatment options. As a result, we are unable to proceed with our travel plans and kindly ask for your understanding and consideration for a reimbursement given the exigency of our situation. We apologize for any inconvenience this may cause and appreciate your attention to this matter. Sincerely, Mrs Ayelet and Mr Yariv Gidron Email: [redacted] WIZZ Confirmation Code: YFPFMN Flight Details: W9 [redacted], London Luton to Tel Aviv, November 27, [redacted] - 2 adult tickets

Dear Support Team, I am reaching out to request the cancellation of the upcoming flight from Thessaloniki to Kutaisi on 25/12/18 for two passengers, Alla P. and Theodoros P., under confirmation number DE4IQA. Due to an unforeseen circumstance, my grandmother, Alla P., broke her leg yesterday and is undergoing an operation today. Sadly, she will be immobile for the next few months, making travel impossible. I kindly ask for information regarding your cancellation policy and the possibility of obtaining a refund, considering there are still 21 days until the flight. If any documentation is required to support our situation, we can provide medical records from the hospital without hesitation. Thank you for your understanding and assistance in this matter. Best regards, Ioanna Papoulidou

Dear WIZZAIR Customer Service, Thank you for reaching out to us regarding our recent experience with the cancelled WIZZAIR flight from Memmingen to Sofia on Nov 23rd. We have faced significant challenges due to this cancellation, particularly a crucial meeting in Dubai that was missed as a result. Unfortunately, our attempts to salvage the situation have been unsuccessful, leading to not only financial losses but also damaged business relationships. We value the opportunity to share our story with you and hope for a constructive resolution. We are eager to hear your perspective on this matter and to find a way to rebuild the trust that was lost. Please consider our situation and let us know how we can move forward positively. We believe that resolving this issue together will not only benefit our company but also showcase exceptional customer service. We remain hopeful that we can overcome this setback and continue our partnership with WIZZAIR. Thank you for your attention. Sincerely, Ekaterina El Batal Assistant to Marc Flint RINSLEY Ltd.

Hello, I have a question regarding my Wizz Air flight ticket purchased on 25.9. Before the recent changes, I received an email from Wizz Air stating that I could bring one hand luggage sized 55x40x23cm, and I also purchased Wizz Priority for an additional small handbag/rucksack. However, while checking in online, I noticed that the 55x40x23cm hand luggage was no longer listed on my ticket and only the free carry-on bag (40x30x20cm) and Wizz Priority were mentioned. I am unsure if the larger hand luggage is still included or if I need to purchase extra. Please clarify if I should buy additional hand luggage or if it is already covered under Wizz Priority. Thank you and have a great day. Best regards, Sýkorová.

Hello, I wanted to share my experience from today, December 18, [redacted], when I was scheduled to fly from London Gatwick to BSL for a connecting flight to Budapest. Unfortunately, my plans were disrupted due to drone activity at Gatwick airport. I was disappointed by the lack of timely information regarding cancellations - the information boards only displayed delays, leading me to discover my cancellation too late to make alternative arrangements. Here are my reservation details: - Customer Name: MR Jozsef Zsolt Toth - Reservation Code: LEFM8N - Booking Date: 05/12/[redacted] I am seeking information about the possibility of obtaining a refund for my missed connection. Any assistance would be greatly appreciated. I eagerly await your response. Warm regards, Jozsef Zsolt Toth

Hello, I'm reaching out regarding our upcoming travel from London to Amman on January 19th, [redacted]. Our initial flight is with WizzAir from London-Luton to Budapest with PNR: SGJ7QK. From Budapest, we have a connecting flight to Amman with PNR: B4U3SN. We will only have personal items for the cabin, no checked luggage. We hold a multi-entry UK Visa but do not possess a valid Schengen visa. Unfortunately, we recently learned that transiting in Budapest requires permission from the carrier due to airport regulations. We received a notification from Budapest airport advising us on the transit process for passengers with our travel document. We kindly request assistance with this matter as obtaining a Schengen visa on short notice is not feasible for us. Thank you, Dr. Mutamed K. & Dr. Nael S.

Hello, We will be traveling from London to Amman on January 19, [redacted]. Our initial flight is with WizzAir from London-Luton to Budapest (PNR: SGJ7QK). From Budapest, we will continue our journey to Amman with another airline (PNR: B4U3SN). We will not have checked luggage, only personal items as carry-on. Although we do not possess a Schengen visa, we do hold a multi-entry UK Visa. We recently discovered that transiting through Budapest may require special arrangements due to airport regulations. We received communication indicating the need for airline assistance to directly access the transit area without entering Hungary (Schengen). We kindly request guidance or assistance from the airlines to facilitate our smooth transit as we are unable to obtain a Schengen visa on short notice. Your support in this matter would be greatly appreciated. Regards, Dr. M.K. & Dr. N.S.

Dear Wizz Air, I recently flew from London to Pristina via Luton airport on flight W97791, landing in Pristina on January 3rd at 10:10 AM. Unfortunately, my luggage with baggage tag No. W[redacted] did not arrive with me. Instead, another bag with my name on it arrived the next day. I reported the issue, changed my file reference to PRNW610128, and spoke with Mr. Ademi at the lost luggage counter at Pristina airport. He mentioned that they would contact me within 24 hours about the status of my missing luggage. Despite multiple follow-ups, it has been 6 days, and there is still no information about my bag. This situation is concerning, especially considering the sentimental value of the items inside. I hope for a resolution soon. You can reach me at +[redacted]4. Sincerely, Haziri

Hello, I am looking to buy three tickets today for September 1st, [redacted], with the 20% discount that is being offered. I bought the Wizz Discount Club standard membership back in October, and I have logged into my account. However, I am encountering an issue where it says I need to purchase the WDC fare before proceeding with my booking. This would cost an additional £30. I would appreciate guidance on how to book the ticket today with the 20% discount given that I already have the membership. Thank you.

Hello, I am a loyal customer of Wizz Air. My family and I frequently travel with your airline. Recently, we encountered two issues that I would like to bring to your attention. Firstly, my husband faced difficulties checking in before his flight due to a problem with the app on his phone, which required updating to receive his boarding pass. Despite attempting on my phone, we were unsuccessful in completing the process. Subsequently, my husband was forced to pay €35 at the airport for his boarding card, causing unnecessary stress. We kindly request a refund for this experience. The reservation code for this flight is HE5LGA. Secondly, when booking a flight to London for April, an error occurred where my husband unintentionally booked a flight for the wrong date due to an auto-fill feature on the website. Despite trying to cancel and rebook, we were charged for both flights. We believe this to be a computer error on your website and would appreciate a refund for this confusion. My husband's Wizz account is under the name Sebastian Sa Nogueira, and mine is under Sue O'Keeffe. Please assist us with these matters promptly. Thank you for your attention to these issues. Best regards, Sue O'Keeffe

Hello, I am Roxana Drimbau. I am reaching out to request assistance with updating my account details and profile. Unfortunately, I am unable to access my old email, which is linked to my account. Consequently, I am unable to view or print my flight ticket for my upcoming trip from Luton on March 11th or receive any other notifications regarding my flight. I have attempted to change my email to a new one, [redacted], but the profile settings do not allow me to make this update. I need guidance on how to update my email address and resolve this issue so I can receive important notifications for my current and future travels. Thank you for your help.