Wizz Air Customer Service Issues

June 2, [redacted] To whom it may concern, I purchased an airplane ticket for a flight to Poznan City in Poland on June 3, [redacted]. Unfortunately, a tragedy has occurred in my family, as my grandmother passed away on June 2, [redacted]. Due to this unforeseen circumstance, I now need to change my travel plans to attend my grandmother's funeral in Warsaw on June 8, [redacted]. I kindly ask for your assistance in changing the arrival location and date of my flight. I appreciate your understanding and prompt attention to this matter. Thank you, Paulina W.

Good Afternoon, I am truly disappointed with the service provided by Wizzair. My flight from Lisbon, scheduled for yesterday, has been canceled three times. I have a flight booked for today at 17:50, but given the previous cancellations, I am uncertain if it will proceed as planned. If this flight is also disrupted, what are my options? My return ticket is for April 4th, and I have already missed a crucial meeting due to the delays. I hope for a professional resolution this time, perhaps with a complimentary flight on an alternative date. I am exhausted by the continuous disruptions. If my request is not accommodated, legal action may be necessary. This situation has impacted my important business engagements and incurred substantial losses in both time and money. I look forward to a prompt and satisfactory resolution. Sincerely, Francisco S.

Hello, I have a flight scheduled with your airline for May 15, [redacted], from Athens to Luton. The booking reference number is K9GLGM, and I am Anna H. My partner, Leo N., is also traveling with me. I would like to add a bag weighing over 8kg to my booking. Despite creating an account on your website, I am unable to determine how to do this online or the associated cost. The system keeps prompting me to re-enter my code, and indicates that I have no upcoming flights. I prefer to settle this payment in advance to reduce pre-flight stress. I hope you can assist me in resolving this issue without incurring a telephone fee as indicated on your website. Your guidance would be greatly appreciated. Thank you.

I made a reservation with booking code IG9D8U, but the payment was denied. Frustratingly, I used 16 EUR from My Wizz account for it. Subsequently, I made new reservations for the same people with codes SYYNFM and L4CMVB, which were more expensive. I wanted to stick with the initial reservation and complete the payment, but the system prevented me from doing so. I contacted the Call center, but they could only cancel the cheaper first reservation, resulting in a loss of ** EUR. They should have canceled the second reservation as my original choice, as my payment for the first one was unsuccessful but it remained booked in the system, forcing me to purchase pricier tickets and lose ** EUR. This is unfair on their part. I am requesting compensation of 33 EUR due to their system errors.

I made a reservation with the code IG9D8U, but my payment was denied. I used 16 euros from my Wizz account for it. Instead of the initial reservation, I ended up making two more reservations codes SYYNFM and L4CMVB, which were more expensive. This cost me a total of 33 euros. When I contacted the call center, they could only cancel the first, cheaper reservation. Though I tried to pay for the original booking, it was denied, but the system still showed it as booked. Therefore, I had to purchase the pricier tickets. I believe it would have been fair to keep the first reservation since it was my intended booking. I faced difficulties in making the payment due to the system error. As a result, I lost 33 euros, and I am requesting compensation for this mistake.

Hello, I am Robert Klinko. I recently spoke with a Polish colleague named Bohdan about receiving a refund for two duplicate bookings. During our conversation, which was either yesterday or the day before, we experienced multiple disconnections. However, we reached an agreement that I would be refunded for both duplicate bookings to the same bank account from which the payments were made. Our conversation was also recorded. Unfortunately, the line was disconnected again and I have not received a follow-up call from Bohdan, nor could I call back because the number was hidden. I am unsure of the timeline for the payment or if it will be processed since our conversation did not conclude properly. The claim UID is: adc2cb0c. Thank you in advance for your response. Best regards, Robert Klinko

Hello! I'm Robert K. I had a discussion with your Polish colleague, Bohdan, regarding my refund for two duplicate bookings. Unfortunately, the call was disconnected a few times but we agreed that I would receive the refund for both bookings into my bank account. The call was recorded. However, the line got cut off and he didn't call back as he was using a hidden number, so I'm unsure when or if the refund will be processed. The claim UID is: adc*cb*c**. Thank you for your assistance! Best regards, Robert K.

My son booked three flights with Wizz Air from Luton to Split on 14th July through his Wizz Air account. The payment was made using my Mastercard. Unfortunately, the flights were later canceled on 11th February, and my son received a credit reference document in Hungarian confirming £[redacted].07 as the value. I anticipated the refund to be credited back to my Mastercard, but I have not received it yet. Upon contacting Wizz Air customer service on 10th June, I was informed that the money would not be refunded as it was converted into credit, which has now expired. We were never informed about this policy. Following their advice, I submitted a claim to the Customer Relations department online on 10th June, which was acknowledged by Wizz Air on the 13th June. The references provided were Claim UID 45103e92 and Confirmation P5G6T. It has been four weeks since then, and I have not received any further updates. With the original booking approaching next week, I am concerned about not receiving the refund. Can someone help me with this issue?

Hello Wizzair, Our reservation code is H7S5KS. We have Wizz Flex. I would like to confirm if Priority Check-in and bringing 10kg luggage on board are included in our tickets? We are flying to Corfu with Ryanair and have a return flight scheduled for the 16th of August. In case the strike continues, I have purchased two Wizzair Corfu-Budapest flights as a backup. If the strike is resolved, we plan to fly back with Ryanair. Is it possible to reschedule our Wizzair flight at least 24 hours earlier to a different destination like Nice without any fees? I am also interested in the 3-4-5 or 6-day Wizzair Travel offers which include round-trip flights and accommodation. How can I include the price of our two Wizzair tickets in one of these Wizzair Travel offer products? Thank you for your assistance, Monika and Marton Sarvari

Dear Wizz Air, My reservation code is H7S5KS, and I believe I have WIZZ Flex. I want to confirm if priority check-in and bringing 10kg luggage on board are included in our tickets for our upcoming trip to Corfu with Ryanair. Due to the possibility of a strike, I have purchased 2 Wizz Air tickets for the Corfu-Budapest flight on the 16th of August. If the strike is resolved, my husband and I plan to return with Ryanair. Can we reschedule our Wizz Air flight at least 24 hours earlier to a different destination without a fee? I am also interested in the 3-4-5 or 6-day Wizz Air travel offers that include bidirectional airplane tickets and accommodation. How can I include the price of the two purchased Wizz Air tickets in one of these travel offer products? Your assistance is greatly appreciated. Sincerely, Monika and Marton Sarvari

Dear Wizz Air, I am reaching out regarding our reservation with the code H7S5KS. I have purchased Wizz Flex for our upcoming trip to Corfu. Due to the current strike situation with Ryanair, we have also booked 2 Wizz Air tickets for the Corfu-Budapest route on the 16th of August as a backup plan. If the strike is resolved and we can use our Ryanair tickets, we would like to reschedule our Wizz Air tickets to a different destination, such as Budapest to Nice, without incurring any fees. I am interested in the 3-6 days Wizz Air travel offers, which include bidirectional airplane tickets and accommodation. We are willing to pay the price difference for this change. Please assist me with this request. Thank you, Monika Maria Sarvari Dr

We flew from Tel Aviv to Warsaw on July 24th, then from Warsaw to Lyon. Unfortunately, one of our checked bags didn't make it to Warsaw. We reported it missing and were informed it was left in Tel Aviv and would be forwarded to Lyon. Despite daily calls and follow-ups, we have not received the bag. We were assured it was on a flight to Poland and then Lyon, to be delivered to Les Arcs a week ago. We have not heard back, the calls go unanswered, and we are still without our belongings, including important items for upcoming events. With a wedding in Belgium on Wednesday, we have no option but to buy new suits and shoes. Please advise on the next steps.

Dear Ms. Radu, Thank you for reaching out to Wizz Air Customer Service. We sincerely apologize for the delayed response and are continuously working to enhance our services to assist our customers promptly. Rest assured, you will be able to board your flight on September 5th without any issues. If you have further questions or concerns, feel free to contact us at your convenience. Best regards, MARIO PESHEV CUSTOMER SERVICE DEPARTMENT | Wizz Air Hungary Ltd. (member of Wizz Air Group) [redacted] | wizzair.com Please note that the content of this email is confidential and privileged. Kindly notify the sender if you are not the intended recipient and delete the email and any attachments. Hello! I had to cancel my flight on September 2nd due to illness. I have a reservation for September 5th. Can I still use it? Thank you. Hello! I have a flight scheduled for Otopeni Bucharest on September 5th. Please provide me with all the necessary details for my travel on that date. Thank you. Doina Radu

Good afternoon, I recently contacted your customer service to update my name from Ozlem Dobranja to Ozlem Gara due to a legal name change and a new passport. As per your agent's guidance, I emailed my deed poll certificate and passport photo to [redacted] for the necessary updates without any extra charges. However, I only received an automated response. Please assist me in resolving this matter promptly as my flight to Prishtina is scheduled for September 1st, [redacted]. Your prompt attention is greatly appreciated. Thank you, Ozlem

On Thursday, August 23rd, I returned from Timisoara on Flight W6 [redacted] to London Luton. Before the trip, my partner used the mobile app for online check-in for both of us. While the app confirmed our departure check-ins successfully, it did not save the check-in for our return journey from Timisoara on the 23rd. This resulted in us having to pay a total of 70 pounds at the airport, causing unnecessary stress. We believe we should receive a refund for this issue since the app initially showed that the check-in from Timisoara was complete. It was frustrating to find no assistance from any Wizz Air staff at the Timisoara airport for over an hour.

Hello, I am traveling to Poland from Liverpool this Monday with my 4.5-month-old baby. I am unsure if I can bring a travel bottle with hot water and an already opened big box of formula milk (850g, not full) with me. I need to bring this milk since I cannot buy it in my country. I'm concerned that airport security might ask me to discard it. Could you please advise on what I can bring? Additionally, I noticed a discrepancy on my child's ticket regarding the gender. It says female, but it should be male or infant, I believe. Can you confirm if the name, surname, and passport number are correct? I hope the gender discrepancy won't be an issue. Regards, A.C.

Hello, I am flying to Poland from Liverpool to Warsaw Chopin this Monday with my four-month-old baby. I am unsure if I can bring a travel bottle with hot water and a partially used large box of formula milk in my carry-on. The formula is in an [redacted]-gram can, but it is not full as I transferred some to smaller containers for convenience to make milk for my baby at the airport. I cannot purchase this specific formula in my country, so I need to bring it with me. I am concerned that at the security check, they may ask me to dispose of it. Can you please advise me on what is permissible? Additionally, I noticed a discrepancy on my child's ticket regarding the gender. It states it's a female, but it should be male or infant, I believe. Please confirm if the name, surname, and passport number are correct but only the gender is inaccurate. Regards, Agata C.

I am seeking assistance with a recent issue regarding a trip booked with WIZZ airline to Hungary. My family and I planned to travel last night. I hold a UK travel document with a Schengen visa expiring on 23/03/19, alongside my residence permit card. I have traveled to Hungary four times before with my Hungarian girlfriend, who uses her ID card, and our daughter, who holds a British passport. Upon check-in, I was informed that the Hungarian government implemented a rule prohibiting entry for those with my type of passport two months ago. This information was unexpected as I visited Hungary just four months ago without any issues. Despite checking with various sources, including a lawyer and embassy, the situation remains unresolved. I kindly request a confirmation email clarifying the validity of this new rule, as my family is anxious and we have incurred expenses on tickets and transportation. I have attached scanned copies of our passports and IDs for reference. Your prompt response is greatly appreciated.

Good evening, I am reaching out because I have booked a flight for my father to Poland for this coming Saturday, 08 September [redacted]. I am currently 41 weeks and 2 days pregnant, and my father arrived from Poland to the UK on 23 August [redacted] to assist with my other children during my delivery and immediately after. Unfortunately, I have not given birth yet, and my father was originally scheduled to return to Poland on 8 September. However, he has decided to extend his stay by purchasing a new ticket to be with us for a few more days as I am scheduled for induction on 9 September [redacted]. I am inquiring if there is any possibility of receiving a refund for the unused ticket for this Saturday. I am eagerly awaiting your response.

I was a passenger on a Wizz Air flight from Gothenburg to Budapest on September 14th. Unfortunately, my bag was damaged during the journey. Upon collecting my luggage, I discovered that the cover was broken and lost. I filed a complaint at the airport's complaints office and was given a document with an address for replacements. On September 15th, I sent the damaged bag, Property Irregularity Report (PIR), baggage tag, and boarding card to the address/partners at [redacted] Budapest, Harminckettesek tere 6/a by post. I included copies of all the documents received from the airport and post office. I kindly request a response once my baggage claim has been processed. Best regards.