Wizz Air Customer Service Issues

Dear Sir/Madam, I have a question regarding my ticket. I noticed that my husband's surname is on my ticket, which was added by mistake. This surname was used in my old passport but not in the new one. I need to add luggage to my booking, and I will be traveling to Eindhoven on December 23rd and returning on December 31st. Any assistance with this matter would be greatly appreciated. Thank you. Martina Bijvoet

Dear Sir/Madam, I apologize for the error in my flight booking. I need assistance to correct it. I initially booked a flight for Maryna Serebrianska, my friend, from Berlin to Lwiw on February 9th. However, I need to change the direction of the flight. The booking should remain under the same name and date (February 9th) but should be from Lwiw to Berlin. Please provide a prompt response regarding the possibility of changing the booked flight. Thank you in advance.

Hello, I require assistance regarding my delayed flight. I am seeking confirmation that flight W6 [redacted] from London Luton Airport to Cluj on December 21st at [redacted] is still scheduled. I am looking to have my booking from December 19th transferred to this flight. I received limited information via email approximately 8 hours ago. I am diligently monitoring updates on the Wizz Air app. I would appreciate the opportunity to speak with someone directly, as the website lacks user-friendly options for re-checking a flight or addressing delays. My previous confirmation number was [redacted]. Thank you, Lucia POP

I am reaching out about my daughter's ticket. When I purchased it, her passport was expiring in May [redacted]. However, during check-in, I encountered an issue as advised by one of your colleagues. He suggested updating the passport expiration date and calling back. After making the change as instructed, I am now facing difficulties getting through to amend the date. Should I proceed with boarding passes and then call to update it, or could you assist me before I continue? The reference numbers are eDreams #[redacted] and airline booking reference I8CT5F for 5 tickets under the names I.A. Ciutacu, F.I. Ciutacu, A.M. Ciutacu, E. Mihai, and A.L. Mihai (my daughter). The only necessary change is updating her passport's expiration date from May [redacted] to May [redacted]. Any guidance is appreciated as their flight is on 12/26/[redacted]. Thank you.

I recently experienced a situation where WizzAir changed my return flight date by four days, significantly cutting my holiday short from 7 to 3 days. Naturally, this change was unacceptable, so I requested a full refund. WizzAir confirmed the flight alteration was intentional, and they assured me of a [redacted]% refund. However, as I purchased my tickets through eDreams, WizzAir advised me to contact eDreams within 5-7 days to arrange for the refund to be processed back to my account. Despite this, I am surprised that I have not received an email from WizzAir confirming our conversation and the decision for a full refund. At this point, no further action has been taken.

Hello, I have a question about sports equipment. I will be flying on the morning of the 31st and want to bring a 3.56kg scooter with me as carry-on. The scooter is packed in a box from the seller, and I haven't opened it. Will I encounter any issues at the check-in desk, or will it be fine? I've read about rules regarding snowboards and bicycles but not scooters. The scooter is securely packed in the box as received from the seller. Best regards.

Hello, I wanted to inquire about my reservations. I purchased two tickets with seat assignments from Vienna to Nice for December 29, [redacted], to January 1, [redacted]. There was a change made by Wizz Air, and initially, everything seemed fine. However, when I attempted to check in, I noticed that my seats had been changed, and I am unable to check in. The system mentions a payment issue, but I have not received any information about this. I am feeling quite anxious and frustrated about this situation. I would appreciate any assistance you can provide, as I am unsure about what steps to take next. Thank you for your help, Martina

Hello, I attempted to purchase a ticket 2 days ago but encountered an issue during the payment process stating that my card was not accepted. I then tried with a different card and successfully bought the ticket. I ended up receiving two separate tickets for the same flight. I've attempted to contact customer service; however, some of the phone numbers are not functioning, and others are only available on weekdays.

Ticket Holder: Maddison B. Murray Booking Reference: WD3IQZ Address: [redacted] Montclair Road, Unit 3, Birmingham, Alabama, [redacted] Email: [redacted] Frequent Flyer Number: [redacted] Reservation Route: Vienna (VIE) to Naples (NAP) Chubb Travel Insurance Policy: WIZATXO[redacted] Policy Dates: 07/01/[redacted] - 08/01/[redacted] Insurance Plan: Cancellation One Way Due to work changes, I am no longer able to make my trip. I requested a refund on 12/10 and have since received two invoices in a different language. Despite the language barrier and lack of response to my refund request, I have been monitoring my bank account and Wizz Air reservation for the refund. A few days after my refund request, my airline reservation disappeared from the website, but I have not yet received my refund. Additionally, I paid extra for luggage. Can I expect to get that money back too? I am seeking clarification on the refund process. Thank you.

Hello, I'm C. Kilicarslan. I booked a flight from Vilnius to Reykjavik departing at 12:21 am (local time). I haven't received a confirmation email, but the website showed the payment went through, and I got Confirmation Code MFEBJQ. However, the booking section says the payment is on hold. I'm confused because I paid in full and ended up booking a different flight than the one I intended. I'm writing here to sort this out and hope it's just a system glitch. I can't check my bank now to verify if the money was deducted. Please assist me.

Dear Team, I have two priority tickets booked for flights from Sarajevo to Budapest and then from Budapest to London Luton on January 1st. I would like to inquire if it is allowed to check in a trolley (within the permitted size) instead of carrying it on board with me for free. If this is not possible, could you please advise on how I can convert my priority ticket to include baggage and inform me about the associated fees? Additionally, I would like to know if Sarajevo and Budapest airports accept mobile boarding passes. I kindly request a prompt response as my travel is scheduled for tomorrow. Thank you for your assistance. M. Hanischne Szentesi

Hello, I am seeking assistance regarding three flight tickets I purchased for my sisters and mother. Unfortunately, one of my sisters, Susana, cannot make the trip due to a family matter. Given my mother's age and another sister's anxiety issues, I wanted to arrange for someone else to accompany them. Initially, we considered changing the name on the ticket to my brother-in-law, Adrian Florea, but found that the cost is higher than the ticket itself. Consequently, my other sister, Andrea Florea, bought new tickets but accidentally entered her own information instead of her husband's on the form. Currently, we have a flight that will go unused for Susana Demko, and two flights under the name Andrea Florea. It is crucial to have someone accompany my mother and sister due to health concerns. I would greatly appreciate any help in canceling Susana's flight and changing one of Andrea's flights to Adrian Florin Florea. Thank you very much for your assistance. Best regards, Melinda Demko

I made a booking for a flight to Milan using a combination of my wizzair credit and payment card. Unfortunately, the system crashed during the payment process, and the ticket price was increased when I tried to rebook. I did not proceed with the booking. Surprisingly, I later received a message that my wizzair credit was used and they were waiting for the remaining payment. I do not wish to proceed with this booking and would like my wizzair credit refunded.

Our flight W6 [redacted] from Kutaisi to Krakow was canceled today. Despite multiple attempts to inquire about alternative transportation options to our destination, we were only advised to rebook for the next available flight. Unfortunately, there are no flights to our destination for the upcoming week as per our records. We suggested an alternative route through flight W62248 to Budapest and onward travel by international train, but no clear response was provided by your staff. I respectfully request confirmation for reimbursement of the substitute flight and train costs. As a group of 17 individuals, including children, this proposed solution seems beneficial for both parties. Failing to do so will result in all 17 individuals remaining at TSK-Plaza Hotel at your expense until reaching our original destination, in accordance with our entitlement. Opting for this alternative transport arrangement will be more cost-effective for your company. I am hopeful for a positive resolution to avoid escalations.

WARNING: Regrettably, I currently do not have direct access to the FCB. I will be reaching out to you through another contact. For feedback, please utilize the phone number provided below. Today, our company canceled our flight W6 [redacted] from Kutaisi to Krakow. We have made several phone calls (at 14:26, 14:29, 17:50) seeking information about the alternative transportation options to our initial destination, which we are entitled to by law. We were directed to rebook for the next flight, but there are no available flights to our destination for the next week. We proposed an alternative solution of taking flight W62248 from Kutaisi to Budapest and continuing our journey by international train. However, your staff did not provide a clear response to this option. We request confirmation for the refund of the expenses incurred for the substitute flight and train service for our group of 17 individuals, including children. If not resolved, we will need to stay at the TSK-Plaza Hotel until our original destination is available, as per our legal rights. Opting for the proposed alternative transport compensation is deemed more beneficial for your company. We anticipate a positive response to avoid legal proceedings. Thank you. Marta Antalova, 0[redacted]45.

Dear Customer Service, Today, our flight W6 [redacted] from Kutaisi to Krakow was canceled by your company. Despite multiple phone calls requesting information about alternative transportation to our original destination, all we were advised was to rebook tickets for the next available flight. Unfortunately, there are no flights to our destination next week as per our records. We proposed an alternative solution involving flight W62248 from Kutaisi to Budapest and then continuing by an international train to our destination, but your employees did not provide a clear response. We urge you to confirm the reimbursement for the substitute flight and train service costs promptly. As a group of 17 individuals, including children, this solution would be the most practical for both parties - timely for us and cost-effective for you. Failure to do so might lead to 17 customers being accommodated at TSK-Plaza Hotel at your expense until we are able to reach our destination. Providing compensation for the proposed alternative transport would be in the best interest of your company. We hope for a positive response to avoid legal intervention. Kind regards, Marta A. [redacted]

Hello, we have a CONFIRMATION CODE - FE922Q for four flight tickets booked from Tel-Aviv to Budapest departing on March 20th at 22:15 and returning on March 28th at 6:05. Flight OUTBOUND NUMBER is W62328 and INBOUND NUMBER is W62325. Unfortunately, our friend, Eyal Izhak Goldstein, cannot join us on the trip. We plan to proceed with the remaining three tickets and would like to inquire if we can use his suitcase for another traveler. Eyal Izhak Goldstein had 1 × 32 kg Checked-in baggage. We appreciate your assistance on this matter. Thank you.

Hello, I am a small agency owner who arranges trips from London Luton to Poprad Tatry, Slovakia. I had planned a fitness holiday for 20 clients in June [redacted] with flights set for Mondays and Fridays. Recently, the flight schedule switched to Wednesdays and Sundays. This alteration requires me to adjust all travel plans for my clients. Could there be more schedule changes for [redacted]? Thank you for your assistance. Sincerely, Alena

Hello! I have a question regarding carry-on bags. According to your size restrictions, I am aware that bags larger than 40x30x20 cm are not allowed in the cabin. I have a backpack measuring 48.5x30.5x18 cm that is not fully packed, so it should be slightly smaller. Can I bring this backpack with me as my carry-on, considering I do not have Wizzair priority and can only bring one free carry-on bag? Thank you for your help!

Hello, I recently searched for multiple flights on your website and unfortunately made an error when booking one. I am trying to contact your call center to request the cancellation of booking number FDI2VW so that I can book the correct flight to my intended destination. I understand that this may not align with your refund policy, but I am a student on a tight budget who genuinely made a mistake. Any assistance you can provide would be greatly appreciated. Thank you, Eliya O.