WhatsApp Customer Service Issues

Hello, I recently switched between two Android phones and attempted to transfer my WhatsApp data and chat history using Google Drive. However, despite selecting the backup option, I encountered issues restoring the data on my new phone. Even after choosing to restore from a previous backup, the data doesn't transfer successfully and WhatsApp opens as if there was no backup available. This has left me frustrated as I've already wiped my old phone before realizing the problem. I can still see the backup on my Google Drive but can't seem to restore it on the new device. I would appreciate any guidance on how to resolve this issue. Thank you, Rohan

Hello, I have WhatsApp installed on an old iPhone. The WhatsApp account I was using is registered under a family member's phone number because my SIM card no longer works. Recently, this family member reactivated their own WhatsApp account with the same phone number I was using, which seems to have closed my account. After discussing with my relative, they agreed I could reactivate my account using their phone number. However, when I try to reactivate, the app requests the original number used to activate WhatsApp on this phone, which is the current number. I am unsure what to do now. Should I delete and reinstall WhatsApp? I am concerned about losing my business contacts, which are essential. Any help would be greatly appreciated. Thank you, S.

My phone was recently stolen, and as a result, my social media applications were compromised. After my WhatsApp account was hijacked, the phone number associated with it was changed. I have tried unsuccessfully to regain access to my account. I reached out to WhatsApp to temporarily deactivate my account, but they claimed my phone number does not exist. I am concerned about the security of my contacts and would like my account to be recovered. Here are my account details: Username: Nanah Original Phone Number: +[redacted][redacted] I would like the hijacker to be removed from my account to prevent further damage.

I received a message from an unknown foreign number on August 27th claiming to be from MoMo, which I just deleted. Subsequently, I received another message from a different unknown number also claiming to be from MoMo. This individual has somehow obtained my personal images and used them as their display picture, including images of my relatives and friends. I decided to block the number, perform a data reset on my mobile device, delete my WhatsApp account, and create a new one using a different number. However, I have since noticed strange occurrences such as dare smileys (like mamal bats) and Halloween pumpkin images falling down on my keyboard while typing on WhatsApp, happening about four times. I suspect my account might have been hacked. Can someone assist me in determining if my account has indeed been compromised?

I accidentally deleted WhatsApp on my iPhone 8 Plus. After reinstalling, it won't proceed to the verification code and only shows "WhatsApp is temporarily unavailable, please try again in 5 minutes." I have restarted my phone, ensured my software is up to date on iOS 12.1, and the network connection is fine. I've tried reinstalling and restarting for hours without success. I urgently need help as I don't know what else to do.

I recently received a notification from WhatsApp stating that my account was accessed from a different phone, leading to me being logged out without my knowledge. Upon attempting to regain access, I discovered that my number was blocked. Despite reaching out to WhatsApp multiple times for assistance, I have yet to receive any help. The lack of communication from the company is becoming increasingly frustrating. I assure you that I have not breached any terms and require urgent unblocking of my number. WhatsApp has repeatedly provided the same responses without considering my situation. They allege complaints against my number without verifying the hacking incident. I was a victim of circumstances beyond my control when my number was hacked, and WhatsApp seems unwilling to acknowledge this. I urge them to unblock my number promptly as I am innocent in this matter.

Subject: WhatsApp Account Ban Notification Hello, Your WhatsApp account has been banned due to a violation of the Terms of Service. Accounts are banned if activities are deemed to breach the Terms of Service, highlighting the importance of the "Acceptable Use of Our Services" section. We reserve the right to ban accounts without prior warning. If you believe your ban was an error, please contact us, and we will investigate the matter. Please be aware that WhatsApp can modify, suspend, or terminate services at our discretion without prior notice. Thank you, WhatsApp Support Team For further assistance, please refer to our Help Center. Kindly requesting for the review of my WhatsApp ban, Request #[redacted][redacted]

On October 24, [redacted], I dialed [redacted] [redacted] [redacted] 64 using WhatsApp to call my aunt in Spain. The call lasted 17 minutes and 37 seconds. Weeks later, Verizon, my U.S. wireless carrier, billed me $35.82 for that call. I contacted Verizon, explaining I believed the charge was incorrect because I used WhatsApp for the international call. Verizon insisted the call was processed through their service, not the app. I argued that I dialed through the app and not my regular service. They maintained I was responsible for the payment. I remain shocked at the situation. How could my phone, solely using WiFi and WhatsApp, end up using Verizon's international service? I am confused and seeking clarification on this matter as soon as possible. I feel I am being taken advantage of, as I understood WhatsApp to provide free international calls through WiFi. Any assistance would be greatly appreciated.

I've been experiencing numerous issues with my Samsung Z1 running on the Tizen OS. After uninstalling and reinstalling Whatsapp, I encountered errors while trying to register my number, though it worked smoothly with a new number. Before the reinstall, I found that the sound for video status updates was not functioning correctly. There seem to be various bugs present: 1. Reverification problem with existing numbers. 2. Lack of sound for video status updates. 3. Absence of contact list. 4. Inability to send audio files. 5. Missing refresh option for contacts, chats, and status updates. These are the primary bugs I've identified. I hope these will be addressed promptly, and I would appreciate being informed when the fixes are implemented. Thank you.

Hello, I have been trying to switch from a Samsung S5 to a Samsung S9+. When I transferred my SIM card, I had issues with my WhatsApp chats not all transferring over. I reinserted the SIM card back into the S5 and found all my chats there. After backing up the chats on the S5, I tried again with the S9+ but still not all chats transferred. Seeking a solution, I accidentally archived my chats and now can't find them. Before causing further issues, could someone please assist me? Thank you. Kind regards, Trevor.

Hello, I am Vibha Kaushik from Rajasthan, India. I have used WhatsApp Messenger on my previous Android phone, "Redmi [redacted]" running Android version 4.4.4 KTU84P. Recently, I purchased a new phone, the Redmi Note 5 Pro, and encountered issues transferring my important chat history. Despite attempting to save the chats, I wasn't successful and feel disappointed. I need assistance with this matter. I kept WhatsApp installed on my old phone, and the same SIM card used for registration in the old phone is still in it. However, after installing WhatsApp on my new phone and selecting the restore option, my chats did not carry over. When I access WhatsApp on my old phone, I receive a message stating my phone number is no longer registered on that device, likely because it's registered on a different device. It prompts me to verify the number, but I am worried it will result in losing my chat history on the old phone. I sincerely appreciate any help or guidance you can provide. Thank you and best regards, Vibha

My name is Aswin, and I use the WhatsApp number +[redacted]53. Today, I posted a lot in a group and now I can't access my WhatsApp because they have banned my number. After reading the WhatsApp Terms of Service, I realize my mistake. I sincerely apologize and assure you that I will not repeat this behavior. I have familiarized myself with the terms and will not violate them again. I am seeking your assistance in lifting the ban on my number +[redacted]53. I have always been a responsible WhatsApp user and deeply value the platform. I am committed to abiding by the rules in the future and sincerely request a chance to rectify this situation. Thank you for your understanding and consideration.

I unintentionally broke the rules by sending unsolicited messages on WhatsApp. I have since quit the job, reviewed the terms of service, and vowed not to violate the rules in the future. Kindly reconsider unbanning my account +[redacted]7 as I am truly sorry and promise to adhere to the guidelines going forward. Please give me another chance as this account holds valuable contacts, including friends, groups, and important assignments. I sincerely apologize and hope for your forgiveness.

Hello, My WhatsApp account was hacked, and the hacker bothered a lot of people from my account. I have regained access by using the OTP. Could you please unban my account? Thank you, Kishan Raj WhatsApp number: +[redacted]23

Dear Sir/Madam, I would like to request the unbanning of my mobile number [redacted] as I was unaware of the terms and conditions that led to the ban. I assure you that I will not repeat the same mistake in the future. This number is crucial for me as I am far away from my family and friends, and WhatsApp is the primary means for me to stay connected through video calls, messages, and sharing family photos. Please consider lifting the ban on my number so I can utilize it responsibly for communication purposes. I truly appreciate your understanding and assistance in allowing me to reconnect with my loved ones. Thank you.

I am facing an issue on WhatsApp where only one grey tick appears when I message a specific contact, even though my internet connection is fine. This problem persists even though both my and the contact's privacy settings are set to "Everyone." I have tried reinstalling WhatsApp, but the problem remains. I have contacted WhatsApp multiple times via email for a solution, but have not received a helpful response. The contact assures me they have not blocked me, yet we are unable to see each other's profile pictures or last seen status. This issue has been ongoing for a while now, and I hope to resolve it soon. Thank you for your assistance.

Hello Team, My name is Dattaram Chavan, and you can reach me at [redacted]. I am reaching out for assistance, and I understand if this is not the usual type of inquiry you receive. Recently, a close friend confided in me about a distressing situation. She engaged in personal chats with an individual who is now using that sensitive information to blackmail her. Is there a way to delete or erase those conversations on WhatsApp from his device? She is currently under a great deal of stress, and any help would be greatly appreciated. I know this request may require your time and attention, but it could make a significant difference in someone's life. Thank you for considering my request. Sincerely, Dattaram Chavan [redacted]

I have been using WhatsApp for 2 years. Recently, I had to service my phone due to technical issues and temporarily used another phone. I diligently backed up my chats to my Google account each night while using the temporary device. When I got back my phone, I reinstalled WhatsApp, added my phone number, but did not get the option to restore my chats. Although my group chats remained, my individual chats, including those from before I switched phones, were missing despite manually backing up my chats throughout my use. I tried to uninstall and reinstall the app, but the issue persisted. Can anyone advise me on what steps to take next?

Hello, I have sent numerous emails to WhatsApp regarding my banned account, but have not received any resolution. I am unsure why I have been banned from using the app. I have always followed the rules and am not aware of any mistakes I may have made. I apologize if I inadvertently joined a problematic group that led to my ban. I have been using WhatsApp for the past 10 years without any issues until now. I received a message stating that I violated the terms of service, but I am not clear on the specific violation. I deeply regret any unintentional wrongdoing and assure you it will not happen again. Could you please provide me with a direct contact person's email to address this matter? I have only been receiving automated responses stating that my account is banned due to suspected violations, without specifying the nature of the complaints. I am seeking assistance to resolve this issue as soon as possible. Thank you for your understanding.

Dear Sir, my WhatsApp account was recently banned due to my friends playing a prank on me by reporting me as spam without any valid reason. This has caused me significant distress as I have important school notes and homework being sent by my teacher through WhatsApp in preparation for an upcoming exam. I have a lot of friends but unfortunately haven't saved their contacts, causing issues with identification. I kindly request the unbanning of my WhatsApp account as this situation is impacting my ability to study for my exams. It would be greatly appreciated if the friends involved in the prank could also be blocked from contacting me to avoid further incidents. Please consider my request as not being able to access these notes may lead to consequences from my teacher. Thank you for your understanding.