WhatsApp Customer Service Issues

Hi, I'm Rekha, from Malaysia, using an Android phone with the number +6[redacted]. Yesterday, I received a suspicious WhatsApp message from an unknown number in Indonesia claiming I won USD1 million. After forwarding the message to the provided number, my WhatsApp got banned. I did not violate any rules, so I am puzzled as to why this happened. I've tried reaching out to customer service via email, but the responses are delayed by 5 hours, instructing me to wait further. This situation is impacting my work, as my team relies on WhatsApp for communication. I urgently need assistance in resolving this issue. I have attached screenshots for reference. Your prompt help in this matter would be greatly appreciated. Thank you.

Hello, I have been experiencing a serious issue with my WhatsApp recently. About a week ago, my blocked list had over [redacted] contacts, but suddenly a blocked contact messaged me, and when I checked, my blocked list showed no contacts at all. Additionally, people I had blocked were viewing my status updates. I have been repeatedly blocking contacts, but they keep getting unblocked automatically. I sought advice from friends who suggested reinstalling the app, which I did. However, even after blocking contacts again, they still get unblocked shortly after. This situation is causing me a lot of distress. I would appreciate it if this issue could be resolved promptly. Thank you.

Subject: Request for Information on WhatsApp Numbers I am reaching out on behalf of the Federal Investigation Agency's Cyber Crime Circle in Karachi, Pakistan. We are currently involved in an investigation regarding specific WhatsApp numbers engaging in harassment and blackmailing activities. As part of our legal inquiry, we are seeking cooperation from WhatsApp to obtain details such as IP addresses, user information, and creation data related to the following numbers: 1. 0[redacted] 2. [redacted]0 3. 0[redacted] 4. 0[redacted] We operate under the Prevention of Electronic Crime Act (PECA) [redacted] and are dedicated to combatting electronic crimes effectively. Your assistance in providing the necessary information will greatly support our efforts in pursuing this case within the boundaries of the law. Understanding the sensitive nature of this issue, we look forward to your prompt response to aid us in furthering our investigation. Thank you for your cooperation. Federal Investigation Agency Cyber Crime Circle, Karachi

I'm trying to communicate with a friend serving in the military. We were talking via WhatsApp while he was in the U.S., even though he has a Bahrain phone number as he's stationed there. He recently had to travel to Germany before heading back to Bahrain. We vowed to keep in touch. Our messages were fine while he waited for his military flight, but now I only see one check on my messages and his profile picture is missing. I researched online and found out this might mean he blocked me, which seems unlikely given our relationship. I attempted to add him to a group chat, but it didn't work. Could these issues indicate he blocked me, or is it possible he has no WiFi access? I'm also unsure about the military's policies on WhatsApp usage. Any insights would be appreciated.

Hello, I was notified this morning that my WhatsApp number has been blocked due to activity in a group I was unaware of. I think my friends created a group with inappropriate content without my knowledge. I urgently need to regain access to delete the group and continue using WhatsApp as I have for the past 5 years. I apologize for the situation and promise it won't reoccur. I appreciate any assistance in resolving this matter. Sorry for any inconvenience caused. Thank you, Valentin Wittmann

Hello, I am a member of this platform. I would be grateful if my request is addressed. I am quite confused about the situation. I want to clarify that I am not involved in any fraudulent activities and always abide by WhatsApp's policies. A few days ago, I woke up to find out that my number had been banned without any prior notification. I truly don't understand what might have caused this issue. I sincerely request for this matter to be resolved promptly so that I can regain access to my number, [redacted]0. I am unsure if my account was compromised or what exactly transpired. I have been using this number for years, mainly for business purposes, and many people contact me through it. I urge the WhatsApp team to assist me in resolving this matter as soon as possible. Thank you for your understanding.

(+[redacted]7)I am kindly requesting your assistance as soon as possible to avoid banning my above-mentioned number, as my WhatsApp number is crucial for work matters. I am not very familiar with online services, and I may have inadvertently violated the rules set by WhatsApp. Therefore, I am seeking your cooperation to consider my request to not ban my number above. I truly appreciate the assistance and support provided. Thank you.

Name: MOHD HASNOL Phone number: +[redacted]7 To the respected WhatsApp team, I would like to report that my phone number has been unexpectedly banned from using the WhatsApp service. I kindly request your assistance in resolving this issue promptly. My WhatsApp number is crucial for my work and business transactions. All customer documents are stored on WhatsApp, making it an essential communication tool for me. I urge the WhatsApp team to cooperate and unban my number as soon as possible. Your swift action in resolving this matter is greatly appreciated.

I am trying to transfer my WhatsApp account to a new phone. I have close to [redacted] megabytes of chat data, primarily related to my import-export business, that I am trying to restore. However, after downloading the data, it does not show up in WhatsApp on my new device. It has been 24 hours since I lost contact with important overseas business associates due to this issue. I urgently need assistance with this matter. You can reach me at [redacted]. I would appreciate a prompt phone call from a member of your team. Despite multiple attempts to uninstall and reinstall WhatsApp to fix the issue, the chat data is still not displaying. I have repeated this process numerous times and am now facing delays in receiving a verification code.

Hello, I believe my account ban might be a case of mistaken identity. I have thoroughly reviewed the terms and conditions and am confident that I have not violated any of them knowingly. This number is important to me as it connects me with family through WhatsApp and work-related groups. I kindly request an urgent review of this situation. Please monitor my WhatsApp usage if necessary, although I am certain that my activity has been appropriate. I have been a long-time user without any issues on any other platforms. I hope for a favorable resolution after you investigate my case. Thank you, -Syed

Hello, I believe there might be a misunderstanding with my account suspension. I have carefully reviewed the terms and conditions, and I am confident that I have not violated any of them to the best of my knowledge. This number serves as my main point of contact, connecting me with my family via WhatsApp and essential job-related groups. I kindly request urgent review of the situation. If necessary, you are welcome to monitor my WhatsApp usage for any suspicious activity, which I assure you is unwarranted since I have been a long-time user without any complaints on this or any other app. I await a favorable response from your end following the examination of my case. Thank you, -Syed.

Hello, I believe there has been a misunderstanding regarding the ban on my account. I have carefully reviewed the terms and conditions and am confident that I have not violated any of them to the best of my understanding. My personal number is crucial to me as it connects me with my family back home through WhatsApp and also includes important job-related groups. I kindly ask for an urgent review of this matter. Please monitor my WhatsApp usage if necessary, although I can assure you that my usage has always been in compliance. I have been using this app for many years without any issues on any other platforms. I look forward to a positive response after your review. Thank you, -Syed.

Hello, I believe there may be a misunderstanding regarding the ban on my account. I have carefully followed the terms and conditions to the best of my knowledge and upon reviewing them again, I am confident that I have not violated any of the rules as far as I am aware. As this is my personal number, it is crucial for me to have access to WhatsApp as I use it to stay connected with my family and important job-related groups. I kindly ask for an urgent review of my situation. If needed, I am willing for you to monitor my WhatsApp activity for any unusual behavior, although I am certain that my usage has been in compliance as I have been a long-time user without any prior issues. I am hopeful for a favorable outcome following the investigation of my case. Thank you, -Syed.

Hi there, My name is Karla S. and I manage the Facebook business page "We are Moms". On Friday, a phone number linked to WhatsApp appeared on my page, belonging to my competitor. Despite numerous attempts, I have been unable to remove it myself. It seems they have unauthorized access and are using my page for their service. Facebook hasn't been successful in removing it and suggested I reach out to WhatsApp for assistance. If not resolved, I may have to delete my page, resulting in significant financial losses. Your immediate help in deleting this number is crucial. The phone number in question is [redacted], and my contact number is [redacted]. Thank you.

I am curious to know if the following message I received is legitimate. WhatsApp Inc., Winning Notification, Country: Mauritius, Winning Phone Number: +[redacted]....Amount Won: £1 Million Pounds = Rs 50 Million, WhatsApp Number: +30 [redacted] (WhatsApp Only). Congratulations!! Dear WhatsApp Lottery Winner, We are pleased to inform you that your mobile phone number has won a lucky prize of GBP 1,[redacted],[redacted].00 (One Million Great British Pounds Sterling) from the WhatsApp Awareness Promo in partnership with the Greece Lottery Commission. Your winning ticket number is [redacted]/[redacted]/19 and your serial number is [redacted]/[redacted]/19 respectively. Every WhatsApp user was automatically entered into this promo, and winners were selected randomly using a computer draw system from the global WhatsApp database. This promotion occurs annually to assist the less fortunate individuals in society and as a part of our Social Corporate Responsibility. To claim your prize, please provide the following details via our WhatsApp number +30 [redacted] (WhatsApp only): 1. Name 2. Address 3. Age 4. Gender 5. Occupation 6. Winning ticket number 7. Serial number This information will help us in preparing a Certificate of Winning and other necessary documents for the cheque issuance. For security purposes, please keep your winning information confidential until your claim is processed to prevent any potential double claims or misuse of the program. Please be cautious! WhatsApp Inc. will not be responsible if you fail to claim this prize within the specified timeframe as per British laws. For inquiries, please call/send a message to +44 [redacted]. Sincerely, Dr. B. Adams, Coordinator, WhatsApp Lottery Note: Kindly reply/send WhatsApp messages to: +30 [redacted]. Please note that this number will be inactive after 30 days, in which case, contact +44 [redacted]. We are utilizing Google translation, so please communicate with us in English. Thank you.

I misplaced my Samsung phone while in Germany, and the phone number on it was not the same as the one linked to my WhatsApp account. Since returning to the US, I've purchased a new phone using the original phone number (different from the WhatsApp one). I remember the phone number associated with my WhatsApp account, but I can't recover my contacts or messages because the system requires sending an SMS to the lost phone number for verification, which I no longer have access to. Is there a way I can access my contacts and messages with just the old phone number on the account?

Dear Community, Hello from Pamela Hendricks representing the WhatsApp Team. I have an important message to share with you. We are thrilled to announce that you have been selected as the seventh lucky winner out of fifteen in our monthly promo, organized by our Digital Processing Unit, D.R.P.S. You are entitled to receive a reward of $[redacted],[redacted].00 USD. Rest assured, your payment will be processed in Indian rupees through our partner bank, the State Bank of India. Kindly check your phone for the official winning confirmation code, which should be arriving shortly. If you have any doubts regarding the authenticity of this message, please do not hesitate to reach out. Warm regards.

Dear WhatsApp Team, Since moving to Mexico, I would like to keep my WhatsApp number as German for my contacts. Unfortunately, my phone was reset and WhatsApp is now requesting a 6-digit code to register my German number. The issue is that my German number is unavailable while I am in Mexico, so I am unable to receive the code via message. I have contacted my service provider, but they were unable to assist. Is there a way for me to receive the code on a different number to activate my German number? I can provide another number for you to send the code to. German number: 0[redacted][redacted] Current active MX number: [redacted] 1 [redacted] Thank you for your assistance.

Someone is spreading fake news on WhatsApp that I am dead, and there is a video circulating causing distress. I reported this to the police and wrote to WhatsApp, but received no response. I want to stop this video from circulating as it is causing frustration for me and my partner. The video falsely claims we died in an accident, upsetting our children, family, and friends. I hope they can trace the person behind this. Thank you.

Yesterday, on October 24th in the evening, I experienced issues with WhatsApp. Messages weren't getting delivered, and I couldn't receive any either. I suspected an internet problem, so I rebooted my phone. However, even after checking my messages and the internet connection, the problem persisted. Despite trying to send messages after reinstalling WhatsApp, the issue remained. Reinstalling the app and attempting to verify my phone number through SMS and call options didn't work either. Unfortunately, I've been unable to receive any calls or SMS.