WhatsApp Customer Service Issues

I have been an unnoticed user of my ex-husband's WhatsApp account. Even though I disconnected all my phone data from his, the changes didn't affect WhatsApp. I received messages on my new number until recently when I couldn't open them due to an expired version. A pop-up window prompted me to update to the new version on the App Store, but I could not as it required my ex-husband's Apple-ID password. I tried to switch the account to my own Apple-ID but couldn't since his password was necessary. Living in separation, I doubt he will share it. Now I can't access WhatsApp or the Store. I don't want to lose my old chats. Is there a way to transfer them to my new account with a different email and phone number? If I get his password, how can I move the chats? I appreciate any assistance or clarification. Regards, Birgt Manz.

Hello Team, I have a gaming phone that I share with my kids, who are in their twenties. They installed various games, including GBWhatsapp Pro for their gaming purposes. Unfortunately, they encountered performance issues due to viruses, and when I checked the phone, I discovered adult groups sending spam messages and videos. After deleting the GBWhatsapp folder and reinstalling the official version, I faced a ban when verifying my number. Kindly, I request your assistance in lifting the ban since the violations were unintentional and caused by others. This number is crucial for important financial and work-related communication. My number is [redacted]48. Regards, Malumbo Mkandawire

I am Sagar S. from Aurangabad, Maharashtra, India. I have an idea to help WhatsApp improve its service. Often, when I want to explain something to a friend and have already typed a few lines of text, I have to erase everything if they ask another question that needs immediate attention before I can finish my initial message. My suggestion is simple. WhatsApp could introduce a feature that allows a second typing space to appear when needed. This way, users can address the new question without losing the text they have already typed to send later. I hope this idea makes sense; I did my best to explain it clearly!

I blocked an ex-friend's wife's number long ago on April 10th, [redacted]. Despite this, she managed to see one of my status pictures today, although she was never able to see the new ones. Even if she were to see others, she should have seen them first, but that didn’t happen. She only saw this particular picture while still being blocked. I believe this is a serious security breach. I can provide verification pictures of the entire issue that I documented thoroughly. She is currently in a legal dispute with the person I was with today (her ex-husband) and somehow gained unauthorized access to my status. As a technician experienced in security matters, I can distinguish between hacks, breaches, and user errors. This was not on my end. She was blocked and could not see anything before, including the two status pictures one must view before the third one. It seems she had help to view this specific picture only. The number affected is +[redacted][redacted] (my number). Her number, which is associated with the violation, is +[redacted][redacted]. I kindly request that you investigate this matter. It is a serious situation that may lead to legal action. It is not about the specific picture, which only featured two cocktails, but rather the accusations we intend to make to address this woman's use of her children and technology experts to stalk and disrupt her husband's life. Your prompt attention to this matter is greatly appreciated.

I received an invitation to register my USA WhatsApp number 1-[redacted] to a local Senegal number without my consent. I am currently in Senegal and do not want to switch to a Senegal registration as all my important data is on my USA number. When I tried to register my USA number, the verification text was sent to the local Senegal number, which I can't access. Please send the verification code to my email, [redacted], or my local cell phone, [redacted]-[redacted]-77-[redacted], or provide me with a phone number to call for verification. Thank you in advance. - Cheikh S. Faty

Dear Sir and Ma'am, I carefully reviewed your terms, conditions, and privacy policy. I recognize that I made mistakes and violated your policies in the past. I realize now the proper use of WhatsApp, and I assure you that I will not make the same mistakes again. This number is essential for communication with close contacts. I kindly ask you to lift the ban this time. I commit to following all terms and conditions moving forward. Please unban my WhatsApp number, (+[redacted]08). This is my official mobile number that I have been using for many years. Thank you, Jitendra Singh

Upon opening WhatsApp, I received a notification that my number (+[redacted][redacted]) was logged out. Upon attempting to verify it, I was informed that my number has been banned from using the app. I suspect someone tried to hack my account. I kindly request your help in restoring my WhatsApp access. Thank you for your prompt assistance.

Respected Sir, I would like to lodge a complaint as it has been 7 years since I have been working at Badarpur NTPC in Delhi 44. From the jivan building to Dwarka, from ITI to the subject, we have not received any response yet. The case is ongoing in the CBI court, but we are only getting dates after dates. We sent you five letters previously, but we did not receive any response. We are being charged [redacted] rupees unnecessarily, which we reduced to only 5 rupees. We asked how we could pay, but did not get an answer. We said you will see us in court, but show us some power. We mentioned the Prime Minister is ours, and we still haven't heard anything. I give you a 3-day deadline to respond. If you don't, I will definitely report it. Tell me, what complaints have you given about us? I will ensure to reveal everything about you. Thank you, sir.

I have lost all my chat history on WhatsApp, which I need urgently as evidence for a legal case against a builder. The builder, Nick Griffen, who can be reached at [redacted] [redacted] [redacted], worked at my property from August to November [redacted]. All communication related to the case was conducted through WhatsApp, but he has now blocked my number. I am requesting the restoration of my chat history on my new number [redacted]5. This information is crucial for my legal action. Could you please provide a UK contact number so I can further explain the importance of retrieving this data? Thank you for your assistance. Regards, Barrie Purnell.

I have unfortunately lost all my communication history and need it urgently for legal matters regarding a builder. The individual I need to discuss is Nick Griffen, reachable at [redacted] [redacted] [redacted]. The dates of concern are August to November [redacted]. Can you assist me in recovering my Whatsapp messages to [redacted]5 promptly for my legal case against Nick Griffen? My name is Barrie Purnell. I would appreciate a UK phone number to further elaborate on my situation. Thank you, Barrie Purnell

Hello, my name is Christian, and I work as a security guard in Dubai, United Arab Emirates. Today at exactly 4:30 PM, I received a call from a Dubai number with an Indian voice. They claimed to be from Etisalat and said my SIM card needed updating. They asked for my verification code from WhatsApp to help me with my account. Unfortunately, I fell for their trick and shared the code with them. They then instructed me to switch off my phone for 30 minutes. After restarting my phone, I discovered that my business WhatsApp account had been banned. Shortly after, Dubai numbers called accusing me of requesting their bank details, which I never did. I feel devastated and need help restoring my banned WhatsApp account as I was hacked by scammers.

Hello, I am Ankuran Jyoti Kotoky from Jorhat, Assam. I encountered an issue with a specific number, [redacted], belonging to Prayag Prasad. I contacted this number through an escort service provided by him. Despite my interest in knowing more about the service and prices, I did not finalize anything. Prasad started blackmailing me using a profile picture featuring my wife and daughter, demanding money since Sunday. I already gave him [redacted] rupees, but he continues to harass me. He threatened to create explicit images of my wife if I don't pay him promptly. I urge your organization to take appropriate action against Prasad for his behavior. Thank you, Ankuran Kotoky, Jorhat, Assam.

Hello, I have carefully reviewed your Terms, Conditions, and Privacy Policy. I realize now that I made some mistakes and may have violated your policies regarding WhatsApp. I understand the proper use of the platform and acknowledge that my number is connected to important contacts. I humbly request that you lift the ban on my WhatsApp number (+91 [redacted]). This is my official mobile number, which I have been using for many years. Thank you for your understanding. Sincerely, Kartik Prajapati.

Hello Whatsapp, I recently received a call from someone claiming to be an Etisalat agent. They requested a code sent to my phone, which I provided. The person then instructed me to turn off my data for 30 minutes for the number to be updated in the system. Shortly after, I started receiving calls from individuals inquiring about their ATMs and credit cards. It became clear that I had been hacked. I have recorded the phone conversation and would like to request the unblocking of my account as I was unaware of being deceived. Numerous messages in Arabic and Hindi were sent out, languages I do not understand or use. It is crucial for me to resolve this matter promptly as it reflects poorly on my business. Please advise on how I can share the recordings with you as they are too large to send via email. Awaiting your positive feedback. Stylex Homes Accommodation.

Hello, I recently had my phone stolen and am currently unable to access my WhatsApp account as my Belgian number associated with it has been deactivated by my operator. I have already tried contacting my operator to reactivate the number, but they were unable to assist me. I have also looked online for a solution to access my account without using the old Belgian number, but have been unsuccessful. I would greatly appreciate any help in regaining access to my account. My name is Raphael Vanderoost and my WhatsApp number is +32/[redacted]79. I am willing to provide any necessary information to verify my identity. Thank you in advance for your assistance. Best regards, Raphael

RE: Re: Previous Inquiry #[redacted][redacted] Thank you for addressing my previous inquiry promptly. Upon reflection, I realize I failed to clearly explain my issue in my prior message. I am encountering difficulties registering my phone number (+92 [redacted]) on WhatsApp. During the registration process, WhatsApp sends a verification code to this number. Regrettably, I am unable to receive the verification code or any related services on this specific number since the network provider exclusively offers services within Pakistan, while I am currently residing in Australia. Despite my efforts to engage with the network provider's authorities, it appears there is no resolution to accessing SIM card services without physically being in Pakistan. Unfortunately, the current travel restrictions imposed by the Australian government prevent me from traveling to Pakistan or any other country in the near future. Given that my entire social network relies on this WhatsApp account linked to this number, I am seeking an alternative method for phone number verification during registration. I can furnish all other necessary details of my account. If needed, please contact me via email for additional information. Thank you. Best regards, ZA

There is a distressing situation where someone is trying to extort money from me by threatening to share compromising videos. I am sorry for my mistake and seek help urgently to prevent further harm. I have already given some money but the person is demanding more. I plead for assistance in removing the content and safeguarding my privacy. This is a difficult time for me, and I fear for my safety if this continues. Please help me address this issue promptly.

Please block this matter; they want to defame me wrongly! Greetings! Not only Jodhpur, but anyone from Rajasthan is considered an alien for them. They own a community hostel but feel greatly humiliated there. When they come to Rajasthan, we do not discriminate against them. Many people fall victim to their low mentality. Today, as the issue has arisen, I want to make you aware of a few things. All these issues are related to this Delhi hostel. (Here is Mr. V and his companion) who treat this hostel as their own property and exploit the guests. These acts are done by V, who thinks he's untouchable. I want to inform you about his actions. Kindly take action if you want to do something positive within society: 1. Conduct an audit at the Delhi hostel. 2. It's better to expose this criminal in public than breaking his statue. 3. Hold him accountable and prevent him from entering any community hostel or social place. 4. He openly threatens that nothing will happen to him, will make sure Kuldeep deals with him. Please address these concerns to make society better.

Sir, my post has been falsely accused. Please try to delete this post from all WhatsApp groups. Thank you. The post is as follows: Hello everyone! People from Jodhpur and all of Rajasthan are aliens for them. They come to the society's shelter and feel very insulted there. But when these people come to Rajasthan, we don't discriminate against them. Many people are fooled by their low mentality. Today as the issue has arisen, I would like to make you aware of some things. All the things I am telling you are about this Delhi dharamshala (Here Mr. V and his companion) who consider this dharamshala as their father's estate and commit atrocities of so-called Vishnoi gems. All these incidents I am telling you about are done by Mr. V. He thinks of himself as the Bhajanlal of today's society. I want to make you aware of some things (If the people of the society's Rajasthan assembly cannot do anything, please change the name of this dharamshala to Vishnoi Dharamshala in Haryana Punjab so that we at least don't have to feel humiliated. We won't even ask for any donations back from them. But don't show your face in Rajasthan at least.) Thank you.

I have been using WhatsApp for the last few years with my phone number from India [redacted]. Recently, I converted it to a business account for my brand of gummy vitamins - Chubears. While adding products to my catalog, the multivitamin gummy was approved, but there was an objection to the iron gummy. Despite my repeated emails to customer support, I only received standard replies with no clear explanation. Unfortunately, my account has now been discontinued. As a doctor who uses WhatsApp to interact with patients, this situation is challenging. I need clarification on why the iron gummy was objected to, as it is an over-the-counter product. I hope for a quick resolution or at least the messenger service to be reactivated to avoid inconveniencing my patients. Warm regards, Dr. Poonam Gupta