The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #5. It includes a selection of 20 issue(s) reported August 31, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I recently installed WhatsApp on my new phone with the number +91 [redacted] for business purposes. I then discovered WhatsApp Business and decided to switch to it using the same number, uninstalling the regular WhatsApp. The Business WhatsApp worked well for a day. However, the next day when I tried to access my messages, it displayed a message stating that my account was blocked due to a privacy policy violation. I am unsure of the reason for this as I followed all terms and conditions diligently. I kindly ask for your assistance in unblocking my WhatsApp account. Please review my case, as I solely transitioned from regular WhatsApp to Business WhatsApp. Thank you for your help. - Samarth +91 [redacted]
Reported by GetHuman-smsenter on Friday, August 31, 2018 9:01 AM
Hello,
I am Siva, and I am facing an issue with transferring Whatsapp messages from Windows mobile to Android. As a Windows user familiar with Whatsapp, I am uncertain about how to migrate my data to an Android device. Preserving my chat history is crucial to me, and I have been unsuccessful in finding a solution online. I am hesitant to switch from Windows due to this obstacle.
If there is no current method to transfer this data, please consider implementing it in future updates. I know many Windows users like me who are seeking a resolution.
Thank you,
Siva S.
Reported by GetHuman-gvdnssss on Tuesday, September 4, 2018 3:55 AM
Dear Sir/Madam,
My name is Akshay, and I use the WhatsApp number +91-[redacted]. I mistakenly used a third-party app to generate numbers and believe I may have been reported for spamming, resulting in my number being banned. I have since read and understood WhatsApp's terms of service.
I sincerely apologize for my actions and assure you that I will not repeat this behavior. I am a loyal user of WhatsApp and deeply regret any inconvenience caused. I have familiarized myself with the terms of service and commit to compliance in the future. I kindly request your assistance in lifting the ban on my number +91-[redacted].
I acknowledge my mistake, and I am dedicated to being a responsible user moving forward. I humbly ask for a second chance. Your help in this matter would be greatly appreciated.
Warm regards,
Akshay K.
Reported by GetHuman1102059 on Thursday, September 6, 2018 1:00 PM
Dear Sir/Madam,
I am Akshay and I use WhatsApp with the number +91-[redacted]. I mistakenly used a third-party app to generate numbers, which led me to contact others and potentially be reported for spamming. Consequently, my phone number has been banned from WhatsApp per their terms of service, which I have since read and understood.
I take full responsibility for my actions and sincerely apologize for the inconvenience caused. I assure you that I will not engage in such activities again. I kindly request your assistance in lifting the ban on my number +91-[redacted] as I am a loyal and responsible WhatsApp user. I am committed to adhering to the terms of service in the future and will not breach them.
I appreciate your understanding and kindness. Please consider giving me a second chance. Thank you for your attention to this matter.
Warm regards,
Akshay K.
Reported by GetHuman1102059 on Thursday, September 6, 2018 1:06 PM
I would like to report that my WhatsApp account was mistakenly banned three days ago. Since then, I have been unable to access my messages or open the app. I did not receive any notification from the WhatsApp Team about the ban, and my request for assistance has not been addressed yet. I urgently need to regain access to my account as it is my main form of communication with important contacts. I kindly request the WhatsApp team to help me restore my account as soon as possible. I assure you that if there was any violation of terms and conditions, it was unintentional and will not occur again. Thank you for your prompt attention to this matter.
WhatsApp number: +91 [redacted]
Email: [redacted]
Thank you.
Reported by GetHuman-akashpre on Saturday, September 8, 2018 10:40 PM
I previously had a WhatsApp account linked to a phone number that I have since disconnected. However, this number was reassigned to someone else as a recycled number. The new user of the number then linked it to their WhatsApp account. I received a notification from WhatsApp requesting my previous number to activate my account, which I no longer have access to. Despite not being able to activate my account, my former contacts are receiving calls from my old WhatsApp number. I have learned that WhatsApp should reset the old information for recycled numbers, but it seems like this has not happened in this case. My contacts have informed me of strange messages and calls from my old number, causing distress. I have reached out to WhatsApp previously without resolution, and I am disappointed and concerned about the harassment my friends are facing. I am seeking assistance from WhatsApp to erase my old information from the new user's account and address this issue promptly.
Reported by GetHuman-deloso on Monday, September 10, 2018 1:23 AM
My friend's Facebook or WhatsApp account was hacked. The hacker posed as my friend, sending a link which I clicked. Subsequently, I received an OTP on my registered Whatsapp number. Naively thinking it was my friend, I shared the code. As a result, I was logged out of my Whatsapp account and unable to regain access. The hackers demanded compromising photos to restore my account.
I apologize for any language errors but seek urgent assistance as my WhatsApp account is being misused. The hackers are attempting to infiltrate my contacts, having already compromised some. They are sending malicious links to others.
Name: Kritika Singhvi
Contact Number: +91 [redacted]
Reported by GetHuman1118886 on Monday, September 10, 2018 10:02 AM
I have been using What'sApp for a while, and back in November [redacted], I set it up with the number +[redacted]90. However, without any notice, the service provider, Airtel, reassigned this number to someone else. This led to my account remaining active, and now the new user is mistakenly included in my family groups, potentially having access to private contacts. I'm seeking guidance on how to resolve this issue and delete my account linked to +[redacted]90 on What'sApp. Thank you for your assistance in advance.
Reported by GetHuman-lohagaon on Monday, September 10, 2018 11:45 AM
I received a message from WhatsApp prompting me to verify my mobile number again to send a message. After providing my details, I encountered an issue where the message did not go through. Upon clicking send, the page displayed "Initializing please wait" for about 3 minutes but failed to connect. I checked WhatsApp service status, which indicated it was operating fine. I need guidance on resolving this matter to use WhatsApp effectively.
Reported by GetHuman1123771 on Monday, September 10, 2018 6:01 PM
I need assistance with a serious issue regarding my old phone number. The current user has gained access to my contacts and is harassing my loved ones. Despite reporting this to T-Mobile and the authorities, the situation persists. The person has even hacked into my Facebook account, linked to the same number, and is sharing my photos with friends and family. This individual is using my previous number +1 [redacted] to impersonate me on WhatsApp. I have evidence of the messages sent. I am desperate for help to stop this harassment affecting those close to me.
Reported by GetHuman1136169 on Thursday, September 13, 2018 1:20 AM
I kindly request that you unban my official number, +[redacted]10. I would greatly appreciate it if I could have another chance. The messages I forwarded to my contacts were simply to inform them of my new number, as I lost my previous phone, +[redacted]88. I never had any harmful intentions, and being banned is quite severe. I assure you that I am not a spammer and I always respect others' privacy. Please consider reviewing my message history to see that I am a genuine individual. Thank you for addressing my request, and I look forward to your response.
Best regards,
James
Reported by GetHuman1138414 on Thursday, September 13, 2018 4:29 PM
I have recently faced a ban on WhatsApp at +91 99[redacted]3. This has greatly affected my business of reaching out to about [redacted] online customers every ten days. I reached out to support, and they mentioned receiving complaints, though I am unsure about the details. It has been nearly four days since the ban, and my customers are struggling to contact me. I believe the issue may have stemmed from some customers changing their phone numbers without updating me, leading to those numbers being reassigned by the mobile company. I assure you that I have not engaged in any spamming activities. I kindly request assistance in reactivating my WhatsApp number to resume my business communications promptly.
Reported by GetHuman1123309 on Saturday, September 15, 2018 11:46 AM
My phone number was registered on your app without my consent. I am requesting full disclosure of all documents showing where my information was shared, the dates it started, recipient information, as well as a detailed record of calls, messages, and videos exchanged. Identifying the person responsible is crucial for me to take action. Please remove my number, [redacted], from any listings on your website. I require information on dates of use and proof of termination. Urgent feedback is necessary as my safety has been compromised. Kindly contact me via phone to inform me of your actions. Thank you.
Reported by GetHuman1151976 on Sunday, September 16, 2018 8:11 PM
Help needed urgently! My son, an officer deployed outside of the USA, relies on his iPhone 6 with WhatsApp for crucial military communication. To assist him, I factory reset my own iPhone 7 and sent it to him, but there's a problem. He can't receive the WhatsApp verification text as he's not in the US. He can get emails or I can share my phone number for the verification code to be sent to me instead. It's vital he gets this code to use WhatsApp on the new iPhone 7. Please assist us in finding a way for him to receive the verification code without relying on text messages. Thank you for supporting our military efforts for freedom.
Reported by GetHuman-tccjoy on Tuesday, September 18, 2018 10:56 PM
Hello Team,
I am reaching out because my WhatsApp suddenly displayed a message saying my phone number has been banned. This occurred between 11:00 pm - 11:30 pm on 19th September [redacted]. I am unsure why this happened as WhatsApp is not banned in India. I haven't knowingly violated any terms and if there was any unintentional violation, it was due to lack of knowledge. I kindly request assistance in restoring my account. My number is +91-[redacted].
I am an avid cyclist and am active in various cycling groups. Despite being a member, I rarely send messages in these groups.
Please guide me on what went wrong or restore my access. I assure you that any error was not intentional. Mistakes can happen without intent. I assure you that I will be more cautious in the future. Considering this is my first issue, I request leniency and a review of my WhatsApp account. WhatsApp is crucial to me as a cyclist involved in coordinating cycling events and competitions.
I seek your help in resolving this matter or connecting me with management to explain my genuine situation and request their assistance.
Thank you,
Anik H.
Reported by GetHuman-anikhast on Wednesday, September 19, 2018 6:43 PM
I'm having trouble adding a Whatsapp phone number to my chats. The person's number is saved on my iPhone 7s Plus, but I can't seem to add it to Whatsapp. I've tried entering the phone number with and without the country code, but no luck. The person is not in the USA, they're actually my dad, and I'm trying to help him add the contact. I even marked the number in green on my regular contact list to add it on Whatsapp, but still no success. Can you provide me with all the available options to fix this issue? Also, if you have a contact phone number for support, it would be much more convenient for me and others in similar situations.
Reported by GetHuman1167769 on Wednesday, September 19, 2018 8:41 PM
Hello, my name is Arun and I use the WhatsApp number . Recently, I posted frequently in a group and my number got banned from WhatsApp. I now realize my mistake after reading WhatsApp's terms of service. I sincerely apologize for my actions and assure you that I will not repeat them.
I have familiarized myself with WhatsApp's terms of service and I am committed to following them moving forward. I respectfully request your assistance in lifting the ban on my number . I value and enjoy using WhatsApp, and I promise to uphold the rules in the future. Please consider giving me another chance. Thank you.
Reported by GetHuman-mrarunap on Friday, September 21, 2018 4:37 AM
My phone was hacked, and someone recorded my conversations on the app. I have already deleted the app and filed a police report. Now, I am afraid to reinstall the app. I have a screenshot of the phone number and the police report to share, but I cannot attach them here. Please contact me via email so I can send you this information. The perpetrator seems to be a professional, and I believe there may be other victims. I am considering involving the FBI. The incident occurred on July 21, [redacted], between 8:00 PM and 8:31 PM. Please email me at [redacted] for further communication. The person's phone number is [redacted], and my phone number is [redacted]. I am currently without the app due to this troubling incident. Thank you.
Reported by GetHuman-lovebau on Friday, September 21, 2018 3:52 PM
I recently upgraded from an iPhone 7 Plus to an iPhone X Max. After backing up my WhatsApp data to iCloud on my old phone and signing out, I signed into the same iCloud account on my new phone with the same number registered on both devices. However, I'm now facing an issue where I'm not receiving the verification code on my new phone for some reason. I've double-checked the number and even restarted my phone and re-downloaded the app, but nothing seems to work. This is causing a lot of stress, especially because I have important conversations and travel plans for my trip to Europe locked into WhatsApp. I leave for Europe tomorrow, so being locked out for four hours now is really frustrating. I've tried everything I could think of, but I'm still stuck. Any help would be greatly appreciated.
Sincerely,
Aaron
Reported by GetHuman-aaronjca on Saturday, September 22, 2018 5:00 PM
My phone number, +[redacted]6, was mistakenly banned from using WhatsApp. I have contacted WhatsApp several times, explaining my situation, but unfortunately, I have not received any helpful assistance. The company even made reservations using my account without resolving the issue. Someone stole my phone and used my WhatsApp account inappropriately. Thankfully, the police caught the thief and recovered my phone. I urgently need my account reinstated to communicate with my family, children, relatives, and colleagues. I am feeling frustrated and desperate without this essential means of communication. Please understand my situation and assist me. I am willing to pay any necessary fees or costs if required. Thank you for your help and understanding.
Reported by GetHuman-mortadap on Sunday, September 23, 2018 10:02 AM