The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #111. It includes a selection of 20 issue(s) reported September 11, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I believe my account was banned in error. I have not violated WhatsApp's policies or terms of service. I kindly request a prompt response to restore my account. If my account was banned, I would like to know the reason for it. I do not use third-party apps, so I am seeking the release of my WhatsApp account. Thank you. Name: Geetha Email: [redacted] WhatsApp number: [redacted] Device: Android
Reported by GetHuman8614059 on lunes, 11 de septiembre de 2023 9:11
Dear WhatsApp Customer Service Team, My account with the numbers [redacted]8 and [redacted]8 has been suspended, and I am seeking your forgiveness and assistance. I deeply regret any breach of WhatsApp's Terms of Service. My WhatsApp account is crucial to me, serving as the primary way I connect personally and professionally. I pledge to adhere to the WhatsApp Terms of Service and stay updated on any changes. Kindly consider lifting the suspension on my account. I appreciate your attention to my request. If further details are required for my appeal, please inform me. Your assistance is greatly appreciated. Thank you.
Reported by GetHuman-abumuhd on martes, 12 de septiembre de 2023 3:28
For the past fifteen days, my WhatsApp account has been banned. My international number is +91 [redacted]. After requesting for it to be opened, it was briefly reinstated for one day, then banned again the next day. I haven't received any verification codes via SMS or email. This situation is causing me a lot of trouble as I am missing out on important things. Please resolve this issue permanently. I am willing to comply with all the rules. Your assistance is greatly appreciated. Thank you. Vasant G. +91 [redacted]
Reported by GetHuman-vasant_g on martes, 12 de septiembre de 2023 8:18
On Thursday, 7th September [redacted], my WhatsApp account with the number [redacted]3 was hacked by fraudsters causing me public disgrace. The hackers have been using my account to request funds from my contacts, and some have unfortunately fallen victim by sending them money. Since the incident, friends from various circles have been contacting me to verify if I truly need financial help. Despite my numerous attempts to report the issue to WhatsApp customer support, I have not received any helpful response. Yesterday, 11th September, I discovered that the fraudsters changed the email linked to my WhatsApp account from h**************@gmail.com to e*************[redacted], which is the hackers' email. I urge the support team to help me recover my account and verify the fraudulent email address associated with it. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-hberhem on martes, 12 de septiembre de 2023 8:39
One of my contacts shared an application about youth empowerment called "EMPOWERMENT OF THE YOUTH" on WhatsApp. When I clicked on it, it prompted me to register, which I did. Post-registration, I was asked to forward the application to more than fifteen people. I followed the instructions as directed. However, after sending it to the required number of people, my WhatsApp vanished, displaying a message stating, "THIS ACCOUNT HAS BEEN BLOCKED FROM USING WHATSAPP DUE TO SPAM." I need assistance in reopening my account since I had no intention of spamming my contacts. I had important school coaching details on WhatsApp, and as a student, I am unfamiliar with spamming practices. This incident was my first encounter with the term "spam." Please, could someone help me reopen my account? My WhatsApp account code was [redacted]-[redacted], and my number is +[redacted] [redacted] [redacted]. Thank you for your help.
Reported by GetHuman-dkenzie on martes, 12 de septiembre de 2023 12:00
My phone number was hacked on WhatsApp. I am unable to create a new account with the number [redacted]. My name is Bruce Scott McQuade. The profile picture on the account does not represent me correctly. I am a white man, not a black woman. I need this issue resolved urgently so I can use my phone number for a new WhatsApp account. Please intervene promptly. Contact me at [redacted] or email me at [redacted] Thank you and God bless.
Reported by GetHuman-brucemcq on martes, 12 de septiembre de 2023 16:15
My number was temporarily banned. I requested a review, and they lifted the ban, but it's been re-banned after three days. I repeatedly have to request reviews every three to four days as my account keeps getting banned. Last week, it was banned on Friday, then I requested a review on Saturday, and it was lifted, but now it's banned again without any wrongdoing on my part. I'm exhausted from constantly having to request reviews. If my account has violated any rules, please take appropriate action. If not, kindly release my account.
Reported by GetHuman8616913 on martes, 12 de septiembre de 2023 21:38
I recently tried to switch to a new device and transfer my data, but encountered a problem. As I logged into the new device without deleting the chat history on the previous one, it's now preventing me from recovering my data. In a moment of panic, I mistakenly deleted the WhatsApp account I was using. Now, upon reinstalling WhatsApp and attempting to log in, I'm being informed that I'm still logged in on another device. I would appreciate assistance in resolving this issue promptly as I need to continue my work. Thank you.
Reported by GetHuman-shakoort on miércoles, 13 de septiembre de 2023 4:14
Thank you for your message. Your ticket number is [redacted][redacted]. We are currently reviewing your issue and will respond promptly.
Below is the message you sent:
Hello, this is Ravi. My number, [redacted], is not working on WhatsApp, and I am unable to log in with it. I have tried everything, but the issue persists. I am experiencing difficulties without WhatsApp, so please provide access to my number. For any additional inquiries, you can reach me via email at ([redacted]). Please contact me through this email for further assistance.
Thank you, WhatsApp community. I am hopeful that you will resolve this matter and grant me access to the WhatsApp application.
Reported by GetHuman8617257 on miércoles, 13 de septiembre de 2023 4:18
I lost my phone number and had to re-add all contacts. Unable to send a broadcast, I attempted to create a WhatsApp group to share my new number but got banned. Please unban my account. I assure you I will not repeat this action. My WhatsApp holds vital information and credentials. I am not involved in any scams. It is crucial for me to retrieve my WhatsApp account as I stand to lose a lot if I do not regain access.
Reported by GetHuman-onadipeb on miércoles, 13 de septiembre de 2023 7:58
Hello, my WhatsApp account is frequently flagged by the system. I wonder if my grievances are being read thoroughly because the responses I receive seem repetitive. Initially, I am allowed to use WhatsApp, and then suddenly I am logged out. After requesting a review, my account is restored, sometimes due to being logged out accidentally, other times due to spam. My concern is why this issue is not resolved permanently. It is very disruptive to be in the middle of official communication and then suddenly logged out. If necessary, please ban the number +[redacted]68 permanently, but please inform me clearly. If the account is restored, it should be a permanent solution, as I am using the official WhatsApp downloaded from the link you provided. Thank you.
Reported by GetHuman-gcheroti on miércoles, 13 de septiembre de 2023 10:48
I am concerned as to why my WhatsApp number is being banned repeatedly. I have an important meeting scheduled, and if I lose access to WhatsApp, I could face a total loss of 2 lakhs of data. Please unban my WhatsApp number within the next 20 minutes. My meeting is at 11 a.m. My number is [redacted]. Please unban it as soon as possible. If I have made a mistake, I apologize. Kindly unban my WhatsApp number.
Reported by GetHuman-okkajal on miércoles, 13 de septiembre de 2023 16:39
My WhatsApp number has been banned, even though I always follow the terms and conditions. Please assist me in resolving this issue urgently. Phone number: [redacted], email: [redacted] I kindly request to unban my account.
---Technical Information---
Device: OnePlus7
OS: 11
App Version: 2.23.17.80
Network: JIO 4G
Architecture: aarch64
Manufacturer: OnePlus
Model: GM1901
Debug info: unregistered
Context: blocked +[redacted]37
Thank you for your prompt attention to this matter.
Reported by GetHuman8618982 on jueves, 14 de septiembre de 2023 5:42
My WhatsApp number has been banned by your side, and I am unaware of the reason for it. This number is crucial for my business and serves as my source of income. I have been using WhatsApp with the number [redacted]6 for a long time without any previous issues. Despite my repeated requests for a review, my number remains banned. I assure you that I am a responsible user and have not engaged in any illegal activities. I kindly ask you to resolve this matter promptly and lift the ban on my number so I can resume my business activities. I have been facing significant financial losses due to this inconvenience for the past three days. Please reconsider your decision and unban my number as soon as possible. Thank you for your understanding.
Reported by GetHuman8619053 on jueves, 14 de septiembre de 2023 7:21
Hello,
I am trying once more to express my request in English. I kindly ask for your assistance in restoring my old account. Unfortunately, the chat history, photos, and videos disappeared after I followed the advice from your support to temporarily delete the account. I sought help via WhatsApp to restore a contact, and I was guided to delete my account. Regrettably, all data was lost. I attempted various methods to retrieve the information without success, including deleting the account again, reinstalling the app, and more. After receiving conflicting information, I was informed that only your team can assist me in recovering the lost data. Please, I implore you to help me as some chat history and media are crucial. Your support directed me to delete my account, which led to this situation. Is it possible to create a new account on a different device to retrieve the lost data? Only WhatsApp seems able to restore my old account. I have contacted you multiple times, but the responses were not helpful.
I eagerly await your prompt reply.
Best regards,
S.P.
Reported by GetHuman8620223 on jueves, 14 de septiembre de 2023 23:38
I am having trouble accessing my personal gmail account, [redacted] The two-step verification process is not working correctly. The first one-time password (OTP) is always sent to my phone number, but the second OTP does not come through even though it's supposed to be sent to another email, [redacted] This issue is preventing me from recovering my contacts and other important information. It is also impacting my ability to use my Android device effectively.
Reported by GetHuman-phadslyg on viernes, 15 de septiembre de 2023 10:42
My WhatsApp account has been banned unexpectedly. I've been using the app for years without any issues. Today, I was surprised to discover that my account was banned with no prior warnings or explanations. I'm frustrated and upset about this sudden action. I urge you to look into this matter and restore access to my account promptly. I can confirm that I have always abided by WhatsApp's terms and have not participated in any activities that would warrant a ban.
Reported by GetHuman8621136 on viernes, 15 de septiembre de 2023 16:11
My WhatsApp account was unexpectedly banned today after years of usage without any breaches of the terms of service. I am surprised by this sudden action as I did not receive any prior notifications or warnings. I am disappointed and frustrated with this decision. I am urging for an investigation into this matter and a prompt removal of the ban on my account. I can guarantee that I have always abided by the rules and have not participated in any activities that would warrant such a suspension.
Reported by GetHuman8621135 on viernes, 15 de septiembre de 2023 16:11
Hello, I would like to report an issue with my WhatsApp account. I have been a loyal user for years and have never violated any terms of service. Today, I discovered that my account was inexplicably banned. I did not receive any warnings beforehand and am puzzled by this suspension. I urge you to review my case and lift the ban promptly. I can confirm that I have always adhered to WhatsApp's guidelines. Thank you for your attention. - Ajay Email: [redacted] WhatsApp Number: [redacted] Device: Realme
Reported by GetHuman8621188 on viernes, 15 de septiembre de 2023 16:44
Dear Sir/Madam,
I have been using WhatsApp for many years without any issues until I discovered my account had been banned today. I am confused and upset as I have not breached any of WhatsApp's terms. There were no warnings given to me prior to this action, and I believe this ban is unwarranted. I am kindly asking for a review of my account and for the ban to be lifted promptly. I can assure you that I have always complied with the app's policies and have not participated in any activity that should result in a suspension.
Name: A.
Email: [redacted]
WhatsApp Number: [redacted]
Reported by GetHuman8621188 on viernes, 15 de septiembre de 2023 16:54