The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #110. It includes a selection of 20 issue(s) reported September 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Ashok Kumar. Two weeks ago, I had trouble logging into my WhatsApp account, so I ignored it. However, today my son noticed something alarming while using his WhatsApp. My account seems to have been hacked as it has a new display picture and is constantly showing an online status. I attempted to log in today on my phone but was unsuccessful. I am concerned about this issue and thought I should reach out for assistance.
Reported by GetHuman8608178 on jeudi 7 septembre 2023 11:50
I respectfully adhere to your terms and conditions; however, my WhatsApp number has been banned. Kindly address this matter.
Although I acknowledge my errors, I urge you to lift the ban on my account to regain access to essential work and study documents and conversations. I sincerely ask for the restoration of my WhatsApp services.
I assure you that I will not repeat these mistakes and will strictly abide by your terms and conditions.
Thank you for your assistance.
Warm regards.
Reported by GetHuman8608429 on jeudi 7 septembre 2023 14:46
I recently discovered that my WhatsApp account has been banned unexpectedly. I have been a loyal user of WhatsApp for many years and have always followed the app's terms of service diligently. Today, when I tried to access my account, I was surprised to see that I had been banned without any prior warning or explanation from WhatsApp. I am feeling very frustrated and upset about this situation.
I kindly ask for your assistance in investigating the reason behind the ban on my account and request that it be lifted promptly. I can assure you that I have never violated any of WhatsApp's policies or engaged in any prohibited activities. Please, consider unbanning my number +[redacted]88 at your earliest convenience. Thank you.
Reported by GetHuman-gokulcra on jeudi 7 septembre 2023 17:08
My WhatsApp number is +[redacted]50. My name is Patrick. My account with the same number was banned from using WhatsApp. I am requesting to have my account unbanned. I kindly ask for your assistance in verifying my account and lifting the ban. The account was recently registered and has not been used yet, but it was unexpectedly banned. Thank you for your help in resolving this issue.
Reported by GetHuman-thankxpa on vendredi 8 septembre 2023 01:53
Today, my new WhatsApp account, created for work purposes, accidentally sent multiple messages to around ten customers due to a glitch in the software. As a result, my account got locked for sending what appeared to be spam. I have now set up a new account and would like to request a review and have the account unblocked. Moving forward, I will ensure to strictly adhere to the terms and rules to prevent any similar issues from occurring again.
Reported by GetHuman8608027 on vendredi 8 septembre 2023 03:14
Daniel Otieno from Kenya, someone has hacked into my accounts and is misusing them. Despite attempts to restore access, the hacker continues to use my accounts. I am informed that the accounts are restored, but within a day, they are inaccessible again. My friend has noticed me online, but I can't read the information being sent to me. Please help. My phone number is +[redacted]08.
Reported by GetHuman8609732 on vendredi 8 septembre 2023 07:40
I recently discovered my WhatsApp account has been unexpectedly banned. Despite years of using the app without any policy breaches, I was surprised to encounter this issue when I tried to log in today. No prior warnings or notifications were received regarding any policy violation. I am deeply frustrated and disappointed by this action. Kindly investigate this matter and remove the ban promptly. I can confirm that I have never engaged in any activities that may have caused my account to be suspended.
Reported by GetHuman8600576 on vendredi 8 septembre 2023 07:56
I received feedback stating that my account was banned on WhatsApp due to a violation of adding contacts to a group without their consent. I acknowledge my mistake and believe I deserve a second chance since this was my first offense and I was unaware of the rule. I wasn't given a warning prior to the ban, which I find unfair. Many users may also be unaware of this rule, so I ask for leniency. If not reinstated, there is a risk I may create a new account to unknowingly repeat the mistake. I assure you that my intentions were not malicious. I kindly request for my account to be unbanned.
Reported by GetHuman-arepeyke on vendredi 8 septembre 2023 17:36
To the WhatsApp customer service team,
I am writing to address the ban on my account +[redacted][redacted]. I apologize if I unintentionally violated WhatsApp’s Terms and Conditions. My account plays a crucial role in staying connected with my friends, family, and business partners, especially while I am abroad. I kindly request the lifting of the ban on my account. Additionally, I would be grateful for guidance on how to avoid any infractions in the future. Thank you for your assistance.
Reported by GetHuman8611177 on samedi 9 septembre 2023 03:18
Sir, my WhatsApp has been deactivated. Please reactivate it as many of my tasks are pending. It's been three days since it was deactivated, and my emails have not received any response. Please turn it back on. My WhatsApp number is 8[redacted]85. Thank you.
Reported by GetHuman8611350 on samedi 9 septembre 2023 07:11
I have been experiencing issues with receiving OTP on my WhatsApp account for over three weeks now. I have contacted WhatsApp support via email more than 30 times, and although they provided some solutions, none of them have worked for me. My business heavily relies on WhatsApp for communication, and I have been unable to reach my business contacts, resulting in losing orders. This situation is urgent for my business. Kindly help resolve this problem on my WhatsApp account. Thank you.
Reported by GetHuman8611368 on samedi 9 septembre 2023 07:36
Dear WhatsApp Support,
I am reaching out to request a review of the suspension of my WhatsApp account associated with account number [redacted].
I strongly believe that my account restriction was issued in error as I have always complied with WhatsApp's Terms of Service. I have never engaged in spamming, used the platform for business purposes, maintained multiple accounts, utilized unofficial WhatsApp versions, or invaded the privacy of other users.
As a student, WhatsApp is an essential communication tool for me to stay in touch with friends, family, and for work-related matters. The disruption caused by the suspension is highly inconvenient for me.
I kindly ask for your assistance in reinstating my account at your earliest convenience. Should you require any further details from me, I am more than willing to provide them.
Thank you for your prompt attention to this matter.
Yours sincerely, Rinku Satapathy
Reported by GetHuman8612776 on dimanche 10 septembre 2023 07:26
There are scams using Whatsapp in the Philippines, where recruitment often happens through Facebook leading to Whatsapp. They entice you to invest in affiliate marketing, assigning tasks that do not yield returns on your investment. This issue is widespread, with recruitment starting on Whatsapp through Facebook. I have evidence and photos to share regarding this matter.
Reported by GetHuman-marycyra on dimanche 10 septembre 2023 08:45
I acknowledge my violation of the terms and policies, and I apologize for the mistake. However, some individuals wrongly reported my number due to sharing genuine and helpful messages they did not appreciate. Consequently, my account got banned. My WhatsApp account is crucial as it connects me with friends, family, and business contacts. I kindly ask for the lifting of the ban, assuring I will not breach WhatsApp's terms again. I hope you can empathize with my situation and grant me the opportunity to use my number +[redacted]81 again.
Reported by GetHuman8612951 on dimanche 10 septembre 2023 11:54
Hello,
I am Mohammad Rashique. My WhatsApp number has been banned multiple times without any apparent reason. It has been happening 30 to 35 times in the last 30 days. I am facing a lot of trouble with this issue. Please resolve my problem as it keeps getting banned frequently. It opens in the morning and gets banned at night. There seems to be no reason for this repeated banning. Can you please tell me the reason for this and reactivate my WhatsApp? My WhatsApp number is +[redacted]00. Thank you to the WhatsApp support team.
Reported by GetHuman8573284 on dimanche 10 septembre 2023 14:15
My phone number, +[redacted]00, has been blocked on WhatsApp, possibly due to installing the wrong app. There seems to be no valid reason for the ban. I've attempted various solutions to no avail. I'm requesting assistance in unbanning my WhatsApp. I've been having trouble receiving the verification code for my number. Could you please look into unbanning +[redacted]00? My name is Mohammad Rashique, and my WhatsApp account, +[redacted]00, was banned without explanation. I kindly ask for a review of my account and its verification. The account is new and unused but got banned suddenly. All my work is on hold due to the ban on my WhatsApp.
Reported by GetHuman8573284 on dimanche 10 septembre 2023 14:22
I sincerely apologize for unknowingly breaching your terms and policies. Regrettably, this was not my intent. The WhatsApp number +[redacted]1 is crucial for my daily business operations. It connects me with friends, family, business clients, and team members. Losing access to this number would be detrimental. I kindly request for the WhatsApp number to be unbanned. I assure you that I will strictly adhere to WhatsApp's terms and policies moving forward.
Reported by GetHuman-laverako on dimanche 10 septembre 2023 17:19
I've recently encountered an issue with my account being banned. I'm uncertain if I was using an authorized or unofficial version of WhatsApp. Juggling a busy work schedule leaves me with minimal time for updates on applications like WhatsApp, as my device usage is primarily for work and meetings with only Sundays available for personal time.
This situation has resulted in a setback for my work activities as I rely on WhatsApp for sharing crucial information. Despite attempting to resolve the matter by reinstalling WhatsApp and attempting to log in again, I remain unable to access my account.
My phone number is (+91) [redacted].
Reported by GetHuman8613451 on dimanche 10 septembre 2023 19:36
Hello, I am Kaushik. I have been using WhatsApp with the number [redacted]. Recently, I encountered an issue where my account has been banned. A couple of days ago, someone recommended GB WhatsApp to me, which I tried, but later I found out it was not secure. I promptly uninstalled it. Now, I am unable to access my regular WhatsApp Messenger account and it keeps displaying an error stating that my account is banned. I kindly request your assistance in resolving this issue as this phone number, [redacted], is crucial to me. I would greatly appreciate it if you could help me regain access to my WhatsApp account.
Reported by GetHuman8613835 on lundi 11 septembre 2023 03:50
My WhatsApp account, [redacted], has been permanently blocked without any fault of mine. It seems someone has tampered with it as my profile picture was changed to a random girl, which I did not set myself. Additionally, my account has been blocked multiple times due to hacking attempts. I am an innocent senior citizen facing a distressing situation because of this. I kindly request the reactivation of my account to prevent any further embarrassment. Your prompt assistance would be greatly appreciated. Thank you, Sanjay.
Reported by GetHuman8613914 on lundi 11 septembre 2023 05:40