The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #109. It includes a selection of 20 issue(s) reported September 5, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I hope you are doing well.
I have separate numbers for phone calls and WhatsApp due to a situation a few months back. My sim card was removed from my phone as a friend needed to use my phone temporarily. Unfortunately, his dog damaged my sim card. I replaced it with a new one, but my WhatsApp didn't transfer over. Now, with a new phone, I can't log into my old WhatsApp account without the old sim card to receive a verification code. I've realized I unintentionally changed my WhatsApp number by logging in with the new sim card. This has impacted my business, as my contacts no longer have my WhatsApp number. Your assistance in recovering my old WhatsApp number, +[redacted]4, would be greatly appreciated.
Thank you for your help.
Best regards,
C.vdL.
Reported by GetHuman8599969 on Dienstag, 5. September 2023 09:02
I need assistance with my WhatsApp as it is not opening. The app is asking for the official version to access my account. Despite following the policies, my number is still unable to run WhatsApp. I am willing to provide all necessary information and proofs for your review. Please consider unbanning my number as I cannot use WhatsApp currently. Thank you.
WhatsApp number: +[redacted]77
Reported by GetHuman8600259 on Dienstag, 5. September 2023 13:27
Good morning, everyone. I recently lost access to my WhatsApp account after joining a group chat from Nigeria. Upon realizing the group wasn't useful to me, I swiftly exited. Shortly after, I received a message on messenger from someone questioning my exit. I explained I didn't find the information valuable. The person then claimed they would send me some numbers to explain the group's purpose. After receiving and reading the numbers to them, my account was logged out in less than a second.
Reported by GetHuman-hmushobt on Dienstag, 5. September 2023 14:58
My WhatsApp account has unexpectedly been banned. I have been a loyal user for many years and have always followed the app's terms of service. Discovering my account was banned when I tried to log in today was quite surprising. I did not receive any prior warnings or notifications about violating any policies. I am frustrated and disheartened by this situation. I am requesting a thorough investigation into this issue and a prompt lifting of the ban on my account. Rest assured, I have never participated in any activities that could have warranted the suspension of my account.
Reported by GetHuman8600576 on Dienstag, 5. September 2023 15:50
Hello, I am a loan collection officer. I have encountered an issue where some customers have reported my WhatsApp account, resulting in a ban. I am requesting for assistance in having my WhatsApp account reinstated promptly. This situation has hindered my ability to communicate and conduct my business effectively. Please kindly reconsider this ban to allow me to resume my activities without further delay. Your cooperation in resolving this matter promptly is greatly appreciated. Thank you.
Reported by GetHuman8600593 on Dienstag, 5. September 2023 15:57
Dear Sir/Madam,
Hello WhatsApp Team,
My account has been banned due to conflicts with another user who reported me. I kindly request the team to unban my account as this is the second time it has happened in less than 24 hours. Please help me recover my WhatsApp account.
Reported by GetHuman8600945 on Dienstag, 5. September 2023 18:26
Hello,
I previously used my WhatsApp account with my old number, +[redacted]93. Unfortunately, that SIM card stopped working, and I discarded it without switching my number on WhatsApp. My phone was stolen, and now that I have a new phone, I am unable to log in because I didn't update my number. I desperately need access to my account to retrieve important office chats. I just need a few minutes to change my number, and I can provide any necessary proof of ownership. My email linked to the account is [redacted] Please assist me in accessing my old WhatsApp account. I rely on it for work and it is crucial to my job. Thank you for your prompt attention to this matter.
Reported by GetHuman8601027 on Dienstag, 5. September 2023 19:03
Hello,
I am experiencing a recurring issue with getting banned from WhatsApp. Despite following all the policies, my account keeps getting banned every week. As a business owner, I suspect jealous individuals are falsely reporting my account due to my success. I kindly request a review of my WhatsApp account to ensure compliance with the policies. It is crucial for my business that my account is not banned repeatedly. Your understanding and assistance in this matter are greatly appreciated.
Thank you!
WhatsApp number: +[redacted]91
Reported by GetHuman-amtazkll on Dienstag, 5. September 2023 19:08
Hello, I am currently facing a recurring issue with my WhatsApp account being repeatedly banned. I adhere to all policies and suspect some individuals may be reporting my account out of jealousy over my business success. I kindly request a review of my account to verify compliance and to prevent further bans, as it greatly impacts my business operations. Thank you for your attention to this matter. My WhatsApp number is +[redacted]91. Thank you for your assistance.
Reported by GetHuman-amtazkll on Dienstag, 5. September 2023 19:08
Hello, I have read your terms, conditions, and privacy policy. I realize I made mistakes that violated your policies. I now understand the proper use of WhatsApp. The number [redacted] is important to me as it connects me with close members. I kindly request to have my WhatsApp account unbanned. I have been using this official mobile number for many years. Thank you. Regards, Shiva Biradar
Reported by GetHuman8601078 on Dienstag, 5. September 2023 19:29
My WhatsApp has been banned, and I am not familiar with the policies and terms. This is the first time I have faced this issue. I frequently log in and out of WhatsApp because my phone has problems. Yesterday my phone had an issue. I need my WhatsApp number because I have applied for jobs using that number. Many job applications were made using that number. Please give me another chance, and I will ensure this does not happen again. Thank you. ðŸ˜ðŸ˜ðŸ˜
Reported by GetHuman8601493 on Dienstag, 5. September 2023 23:50
A few hours ago, WhatsApp was functioning properly, but now I cannot access the app. I'm unsure why I am restricted from using WhatsApp. My primary contact on the app is my boyfriend, who I recently sent four pictures to. If sending multiple pictures is considered spam, am I prohibited from sharing photos with him? I attempted to uninstall and reinstall the app, but when I enter my number, it does not register. I am urgent for my account to be reinstated immediately.
Reported by GetHuman8601713 on Mittwoch, 6. September 2023 03:38
My WhatsApp number was suddenly flagged and banned multiple times in the past week without any explanation. It's been challenging to run my online business and keep in touch with family. I kindly ask for a prompt resolution to this issue and for the technical problem causing the repeated bans to be fixed to prevent more disruptions. Thank you in advance.
Reported by GetHuman-ebuksemm on Mittwoch, 6. September 2023 08:13
Hello, I believe my account was mistakenly banned. I haven't violated any of WhatsApp's policies or terms of service. I kindly request a prompt response and the restoration of my WhatsApp account. If my account was indeed banned, I would like to understand the reason for it. I do not use third-party apps, so please reinstate my WhatsApp account. Thank you. Initials: M.G. Email: [redacted] WhatsApp: [redacted]
Reported by GetHuman8602031 on Mittwoch, 6. September 2023 11:25
Dear Sir/Madam,
I kindly request the reactivation of my mobile number +[redacted]68 that is linked to my WhatsApp account. This number is crucial for my work at a market research company (you can verify this through my email). I apologize if you encountered any inappropriate messages from my number, as I was unaware of this activity. Rest assured, I will ensure such incidents do not happen in the future.
I would greatly appreciate it if you could prioritize my request.
Thank you,
Rushikesh Karale
Reported by GetHuman-karaleru on Mittwoch, 6. September 2023 14:31
I purchased a new Android phone a few months ago. About 20 days ago, I attempted to transfer my WhatsApp chats to my new phone using the "Transfer Chats" feature in the WhatsApp settings. Before initiating the transfer, I made sure to back up my WhatsApp data. During the process, I noticed that only 1% of the chats were successfully transferred to the new phone while 50% remained on the old phone. As the transfer progressed to 3%, an error occurred on the new phone. Subsequently, I uninstalled WhatsApp from the new phone and discovered that my WhatsApp media, including documents, were missing from both the gallery and Google Photos on my old phone. I did not intentionally delete any of these files and am seeking assistance from WhatsApp to recover my important documents. Thank you for your help.
Reported by GetHuman8602371 on Mittwoch, 6. September 2023 15:19
Dear WhatsApp Support Team,
I am writing to seek assistance with an issue regarding my WhatsApp account. My old phone number, linked to my account, became inactive due to billing problems, leading to restricted access to my account and data. Retrieving my account or recovering the data is crucial as it contains cherished memories and important information.
I respectfully request help in restoring my account or recovering the data. I am willing to provide necessary verification to prove ownership. Any specific steps or documents required would be promptly provided upon request.
Thank you for considering my request. I await your response eagerly for a positive resolution.
Sincerely,
Shahid Ali Chaudhry
Reported by GetHuman8608050 on Donnerstag, 7. September 2023 09:09
Hello WhatsApp Team,
I am writing to address the recent issue with my WhatsApp account. My full legal name is Sant Kumar Mordiya, and my WhatsApp number is +[redacted]54. I want to assure you that I respect all of WhatsApp's terms and policies and I believe there has been a mistake. I have been using WhatsApp for important and useful communication with family, sharing photos, and videos. Unfortunately, some individuals have mistakenly flagged or reported my account, resulting in its suspension.
I kindly request that you review my account and consider unbanning it. This is my official WhatsApp number, and it is crucial for me to stay connected with friends, family, and clients. The inability to access my account is causing significant inconvenience. I trust that you will understand my situation and reactivate my WhatsApp account promptly.
Thank you.
Reported by GetHuman8608081 on Donnerstag, 7. September 2023 09:50
Initially, I was banned using GB Whatsapp. After sending it for a review, the ban was lifted, and I was allowed to use the official WhatsApp from the Play Store. I uninstalled GB Whatsapp, downloaded the official app, and tried to register my number. However, I keep receiving a message saying "Number not verified" and then prompts that I need to use the official WhatsApp. Despite multiple attempts, reinstallations, and updates, the issue persists. I have also contacted the support center via email, but the problem remains unresolved. The affected number is +[redacted][redacted]. Thank you for your assistance.
Reported by GetHuman-qsibrah on Donnerstag, 7. September 2023 10:59
Hello Whatsapp Team,
I kindly request your assistance with a recurring issue I've been experiencing for about a week now. After receiving a pop-up notification stating my account was blocked, I contacted Whatsapp support via email. Although my account was temporarily restored, it was soon blocked again. I feel frustrated and seek guidance on how to prevent this from happening again. I previously received a message indicating that "our system accidentally flagged your system," but I fear my account may be blocked once more. Your help in resolving this matter would be greatly appreciated. Thank you.
Sincerely,
A concerned student
Reported by GetHuman8608176 on Donnerstag, 7. September 2023 11:49