WhatsApp Customer Service Issues

Archive 108

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #108. It includes a selection of 20 issue(s) reported September 1, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have been experiencing issues with my Gionee F100 phone. My WhatsApp number, +[redacted][redacted], keeps getting banned. Even if I don't use it for chatting, I end up with a ban. I contacted support, and they informed me that my account is unbanned and active. However, when I try to log in, it prompts me to use the official WhatsApp app, which I am already using. I have also attempted to log in from a different phone, but I keep receiving the same message to use the official app. I need help resolving this problem.
Reported by GetHuman-cypherij on пятница, 1 сентября 2023 г., 11:22
Dear Customer, We recently detected concerning activity on your account which led to the suspension of your phone number in accordance with our Terms of Service. Your account will remain prohibited due to this violation. We advise you to carefully review the "Acceptable Use of Our Services" section in our Terms of Service to familiarize yourself with the appropriate use of WhatsApp and actions that are not permitted. For additional guidance on responsible WhatsApp use, please refer to the Help Center article linked. Kindly be aware that WhatsApp is committed to upholding its policies outlined in the Terms of Service. Sincerely, WhatsApp Support Team For further assistance, please consult our Help Center.
Reported by GetHuman8594718 on пятница, 1 сентября 2023 г., 14:40
I am looking to comply with your terms of service and take any necessary steps to avoid future violations. I kindly request that you unban my account so that I may continue to use WhatsApp to stay in touch with my loved ones and colleagues. Thank you for your attention to this matter. I am unsure why my numbers +[redacted]41 and +[redacted]99 have been banned from WhatsApp. I would appreciate understanding where I went wrong to ensure proper usage in the future. The number ending in 41 is permanently banned, while the one ending in 99 faces a 24-hour ban each time I log in. I hope to have all these numbers restored if possible. Your assistance is greatly appreciated.
Reported by GetHuman-redmanph on суббота, 2 сентября 2023 г., 2:05
I am willing to comply with your terms of service and take any necessary steps to avoid future violations. I kindly request that you unban my account so that I may continue to use WhatsApp to stay in touch with my loved ones and colleagues. Thank you for your attention to this matter. I want to inform you that I have been banned from WhatsApp, but I am uncertain about the reasons for the ban. I am eager to understand my mistake and ensure that I use WhatsApp correctly in the future. The numbers affected by the ban are +[redacted]41 (permanently banned) and +[redacted]99 (banned for 24 hours). The second number was restored after the ban period. Please assist me with this issue if possible.
Reported by GetHuman-redmanph on суббота, 2 сентября 2023 г., 2:20
I am a WhatsApp user with the number +91 [redacted]. My account keeps getting blocked, and I have not violated any of WhatsApp's policies. Please unblock my account as I rely on it for work. If this issue persists, I will have to delete my account and the app. Kindly address this matter promptly as it is causing disruptions to my work.
Reported by GetHuman8596274 on суббота, 2 сентября 2023 г., 13:19
Hello, I am experiencing a recurring issue with being banned from WhatsApp. Despite following the policies, my account gets banned every week. As a business owner, I suspect that competitors may be falsely reporting my account out of jealousy. I kindly request a review of my account to verify that I have not violated any policies. Please refrain from repeatedly banning my account as it significantly impacts my business. Thank you for your assistance. WhatsApp number: +[redacted]91
Reported by GetHuman-amtazkll on суббота, 2 сентября 2023 г., 14:41
Hello WhatsApp support team, I believe my phone number was mistakenly blocked. I have not violated any terms that warrant a block, and I have not used any modified versions of the application. Some individuals have misreported my number to hinder my WhatsApp use. I kindly request a prompt resolution to this matter so I can resume communicating with friends and family. Thank you for your assistance, and I hope for a swift response. My phone number is +[redacted]16.
Reported by GetHuman-yixep on суббота, 2 сентября 2023 г., 14:44
Hello WhatsApp Support Team, I received a message from WhatsApp stating that my phone number was verified on another device, but I did not do anything. I want to clarify that I have not violated WhatsApp's privacy terms and did not cause this issue. Please reactivate my number as WhatsApp is vital for my communication with clients and my livelihood. My phone number is +[redacted]16. Thank you for your assistance.
Reported by GetHuman-yixep on суббота, 2 сентября 2023 г., 14:46
Subject: Assistance Needed to Unblock WhatsApp Account To the WhatsApp Support Team, I am reaching out regarding the block on my WhatsApp account linked to the phone number [[redacted][redacted]]. My account was recently banned permanently, and I believe this may have been a mistake. WhatsApp is crucial for my communication needs, and I am eager to continue using it responsibly. I am dedicated to following WhatsApp's guidelines and policies, and I have thoroughly familiarized myself with them to ensure compliance. Upholding a safe and respectful platform for all users is a priority for me, and I am fully committed to this. Should my account have been banned inadvertently, I sincerely apologize for any unintended infringement and am prepared to address it promptly. I kindly request the chance to rectify any issues leading to the ban and regain access to my account. I would appreciate any details regarding the ban reason and the necessary steps to resolve this swiftly. I am willing to take all appropriate measures to guarantee the responsible and respectful use of WhatsApp. I am hopeful for your support in this matter and am keen on reaching a resolution promptly. WhatsApp plays a vital role in my communication, aiding me in staying connected with loved ones and colleagues. I appreciate your attention to this matter and eagerly await your guidance on the next steps. Warm regards, [Clinton]
Reported by GetHuman8597308 on воскресенье, 3 сентября 2023 г., 5:58
Hello! I am experiencing an issue with my WhatsApp account being banned without any explanation. Despite being a long-time user without any violations, I was surprised to find my account inaccessible today. I have not received any prior warnings from WhatsApp. I kindly ask for a thorough investigation into this matter and the prompt removal of the ban on my account. I can confirm that I have not breached any terms of service. Thank you.
Reported by GetHuman-rajpenub on воскресенье, 3 сентября 2023 г., 13:23
Please unban my WhatsApp account. I am unable to use WhatsApp even after entering my pin, as I have also forgotten my email. Kindly assist in resolving this issue. My account number is [redacted]. Hello WhatsApp Team, I believe my account was unfairly banned, as I have not violated any rules. Kindly review and reinstate my account. My account number is [redacted]. My WhatsApp account has been banned, and I urgently need it unbanned. Please help resolve this issue. My account number is [redacted]. I request the immediate unbanning of my WhatsApp account. My account number is [redacted]. Thank you.
Reported by GetHuman8597715 on воскресенье, 3 сентября 2023 г., 15:41
Hi, I am experiencing issues receiving the verification code for WhatsApp on my mobile phone. Despite having a prepaid mobile number with sufficient balance to call and text others, the verification code is not being delivered. I have confirmed that my WhatsApp number, +91 73[redacted]2, is active and working as I can communicate with others. When I try to request a new verification code, it consistently results in a 1-hour wait period before I can try again. When I attempt to request the code through a call, an error message states that the call couldn't be made, although my SIM card is active and can receive calls from others. I would appreciate it if you could send the verification code via email to resolve this issue promptly as it has persisted for the last 3 days. Thank you.
Reported by GetHuman-monabh on воскресенье, 3 сентября 2023 г., 19:29
Hello, I received a notification that my account has been flagged for violating the Terms of Service, and my phone number has been banned as a consequence. My account will continue to be banned because of this violation. I am advised to thoroughly read the "Acceptable Use of Our Services" section in the Terms of Service to understand the proper ways to use WhatsApp and which actions are considered violations. Additional information on using WhatsApp responsibly can be found in the Help Center article. It is essential to remember that WhatsApp maintains the authority to uphold its policies as outlined in the Terms of Service.
Reported by GetHuman-mrvinoth on понедельник, 4 сентября 2023 г., 3:32
I was using my account perfectly fine last night. This morning, when I tried to use my business WhatsApp, I noticed I was logged out. When I attempted to log in, it stated that my account is banned. I have never violated any terms and conditions. I have sent more than one email requesting a review because I believe it is a mistake that can be fixed. Please help me, as this is my only source of income, and I operate my business through WhatsApp.
Reported by GetHuman8599120 on понедельник, 4 сентября 2023 г., 16:54
I accidentally damaged my phone screen while using WhatsApp. I've replaced the phone but cannot access my WhatsApp account because I can't see the PIN on the old phone's damaged screen. My phone number is +[redacted][redacted]. Thank you in advance. Regards, Mariyana S.
Reported by GetHuman-m_stamen on понедельник, 4 сентября 2023 г., 21:14
Yesterday, when I tried to log in, I was surprised to see that my account was suspended for spamming, something I did not and have never done. I followed the instructions to write a review and waited for 24 hours for a response. When I checked today, I discovered that my account is still inaccessible. I believe there has been a misunderstanding as I have not violated any rules. Can someone assist me in restoring my account? Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman8599910 on вторник, 5 сентября 2023 г., 7:31
I am facing an issue with WhatsApp where my numbers, [redacted]2 and [redacted], have been blocked without any violation of the terms and conditions. I even registered a new number today, and it was blocked right away without any activity. I am seeking assistance to understand why my accounts are repeatedly being suspended on WhatsApp.
Reported by GetHuman-sbolwerg on вторник, 5 сентября 2023 г., 7:45
I've been unexpectedly banned and completely restricted from using WhatsApp without violating any rules. My phone number [redacted]2 and the other number [redacted] have both been blocked from accessing WhatsApp. Today, I registered with a new number and it was promptly barred without engaging in any activities. I'm seeking assistance to investigate and resolve these issues so I can regain access to my accounts. Your help in reactivating my accounts and finding a permanent solution to this problem would be greatly appreciated.
Reported by GetHuman-sbolwerg on вторник, 5 сентября 2023 г., 7:49
Dear WhatsApp Customer Service Team, I am reaching out regarding the suspension of my account +86-[redacted]-[redacted] and seeking your assistance. I regret any breach of WhatsApp's Terms of Service and acknowledge the importance of my account for personal and professional communication. I am committed to upholding the Terms of Service and staying informed about any updates. I kindly request the lifting of the suspension on my account. Thank you for considering my appeal. If you require additional details to evaluate my case, please do not hesitate to reach out. I appreciate your help and eagerly await your response.
Reported by GetHuman8599937 on вторник, 5 сентября 2023 г., 8:07
I recently purchased a second-hand Oppo handset after my Samsung Note 4 was damaged. Unfortunately, I have been flagged four times for the first time ever, with the system acknowledging one of the flags as accidental. The most recent incident occurred when I opened WhatsApp to check messages and realized I had been banned without sending any texts. As a wedding coordinator, I rely on my account [redacted] for essential communication and sharing event photos with my team. I acknowledge any mistakes that may have caused these bans and assure that I will refrain from sending photos via WhatsApp in the future. I kindly request the restoration of my account to prevent any irreparable damage to my work.
Reported by GetHuman8599958 on вторник, 5 сентября 2023 г., 8:43

Help me with my WhatsApp issue

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